We use the solution purely for a wide extension, in over it to achieve the desired coverage. It's a structure for our employees, and it offers end-to-end coverage for our employees to gain access to our corporate environment when they need to.
Enterprise Architect at a tech services company with 501-1,000 employees
Easy setup with great technical support and reliable technology
Pros and Cons
- "The technical support is excellent."
- "They are a pretty expensive option."
What is our primary use case?
How has it helped my organization?
If you look at the Cisco products, it's sort of like buying a Mercedes-Benz, in that you know you get a brand that's well known and has a reputation of reliability. The ease of access and the simple rollout make it a natural choice.
What is most valuable?
The ease of rollout is one of the main reasons we ended up choosing Cisco as a solution.
The initial setup is very straightforward.
The technical support is excellent.
What needs improvement?
The pricing is above average. They are a pretty expensive option. If clients don't have the budget, it can be hard to afford. The company should work to reduce the price and make them more competitive.
The solution would be better if there was some sort of server type of tool that's included in the package. If there was something that could help you fine-tune the solution a bit easier, it would be helpful.
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Cisco Wireless
October 2025

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For how long have I used the solution?
I've been using the solution for eight or nine years at this point. It's been a while.
What do I think about the stability of the solution?
The technology of the product is excellent. The solution is very reliable and stable.
What do I think about the scalability of the solution?
In our organization, there are roughly about 500 people using the Wireless. They vary from entry-level to senior management.
How are customer service and support?
Cisco's technical support is very, very good. They are very knowledgeable and responsive. We're quite satisfied with the level of assistance they provide to us when we need it. It's quite professional.
Which solution did I use previously and why did I switch?
We work as a service provider, and therefore we use a variety of products, including Cisco, Meraki, Ruckus, and Hadoop.
Although we've used other solutions, we've stuck with Cisco ourselves from the start.
How was the initial setup?
The initial setup was not complex. It was straightforward and very simple. The setup and deployment are one of its selling points as it is quite easy.
The deployment is pretty quick. Of course, we have a certain level of comfort with the solution after so many years, so it is easy for us. We haven't encountered any issues with the process. Other organizations should also find it relatively easy.
The solution doesn't need a lot of staff for deployment and there is very little maintenance required. Those that we do have would be fairly technical as we would require some of our CNPs to do the support and maintenance on the system.
What about the implementation team?
We don't need any consultants or implementors as we have sufficient in-house expertise. We can handle it ourselves.
What's my experience with pricing, setup cost, and licensing?
I don't work with the commercial side, I don't have any estimate on the cost.
That said, I do know that it is more expensive than other options.
What other advice do I have?
We are a service provider.
Cisco is a well-known brand especially when it comes to technology. They're one of the market leaders and they're absolutely a no-fuss vendor. I would recommend it to anyone.
It did take me a few weeks or months to get used to some aspects of the system, however, once you learn it, you get very comfortable with the processes of deployment.
I would rate the solution at a ten out of ten. It's a superior option that's easy to implement and very reliable.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller

VP of IT at a tech services company with 51-200 employees
Good support, and it integrates well with Cisco ISE
Pros and Cons
- "The integration with Cisco ISE is good, and together we use them to provide services."
- "In the next release, I would like to have support for Wi-Fi 6."
What is our primary use case?
We are in the finance sector and we use this product to provide wireless connectivity access to our web application.
What is most valuable?
The integration with Cisco ISE is good, and together we use them to provide services.
What needs improvement?
In the next release, I would like to have support for Wi-Fi 6.
For how long have I used the solution?
I have been using Cisco Wireless for more than 10 years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
The solution is scalable. In our organization, we have more than 120 users. Our customers have more than 1,000 users.
How are customer service and technical support?
The technical support from Cisco is very good.
How was the initial setup?
The installation is user-friendly. The length of time required for deployment depends on the quantity. If you have less than ten then it will take no more than between three and five hours to complete. If we have enough engineers then each access point will only take one hour.
What about the implementation team?
Our in-house team is responsible for deployment and maintenance. The number of people required to deploy depends on the size of the installation.
What's my experience with pricing, setup cost, and licensing?
Cisco Wireless is a little bit expensive when compared to other solutions.
What other advice do I have?
In summary, this is a good product and I recommend it.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Wireless
October 2025

Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
868,787 professionals have used our research since 2012.
Head of IT Infrastructure at a consultancy with 11-50 employees
Stable with an easy initial setup and pretty scalable
Pros and Cons
- "The initial setup is straightforward."
- "The technical support could be better. They aren't as helpful as they need to be when we run into issues."
What is our primary use case?
We primarily use the solution for the internal network connection.
What is most valuable?
The management solutions the product has on offer are the most valuable aspects of the solution. It makes everything easy to manage from the perspective of an IT administrator.
The initial setup is straightforward.
The solution can scale well.
We've found the product to be very stable and quite reliable.
So far, we've found that the product offers everything we need it to.
What needs improvement?
I don't see any features that are really lacking.
The technical support could be better. They aren't as helpful as they need to be when we run into issues.
For how long have I used the solution?
I've been using the solution for the last ten years at this point. It's been about a decade. We've used it for quite a long time now.
What do I think about the stability of the solution?
The solution is quite stable. It doesn't crash or freeze. There aren't bugs or glitches.
What do I think about the scalability of the solution?
The solution is pretty scalable. If a company needs to expand it, they can do so fairly easily. It's not hard.
We have between 300 to 400 people on the solution currently.
How are customer service and technical support?
We aren't fully satisfied with technical support at this time. They are getting better, however, they need to improve their services still.
How was the initial setup?
The implementation process is not complex at all. it's very straightforward. We didn't face any issues.
The deployment process was also very quick. It didn't take long to have everything up and running.
What's my experience with pricing, setup cost, and licensing?
Our procurement team handles the contracts for this solution. Therefore, I don't have any insights into pricing.
What other advice do I have?
We're just end-users. We don't have a business relationship with Cisco.
Currently, just doing the upgrade. I'm just doing the upgrade in order to have Wi-Fi 6 enabled, which is the new technology.
I would recommend the solution to others.
Overall, I would rate the solution nine out of ten. We've been pretty happy with it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Operations Manager at a tech services company with 51-200 employees
An easy-to-use solution with valuable FlexConnect feature and great support
Pros and Cons
- "The FlexConnect feature is the most valuable."
- "It would be great if it is compatible with other products."
What is most valuable?
The FlexConnect feature is the most valuable.
What needs improvement?
It would be great if it is compatible with other products.
For how long have I used the solution?
I have been using this solution for almost six years.
What do I think about the stability of the solution?
Until now, it has been stable in spite of some upgrades.
What do I think about the scalability of the solution?
It is scalable. Our clients are large companies.
How are customer service and technical support?
Their technical support is great.
Which solution did I use previously and why did I switch?
We worked with Cisco Prime and Cisco Controller.
How was the initial setup?
The initial setup was quite straightforward.
What other advice do I have?
It is quite simple. Even if you are not a wireless network expert, you will be able to use it by doing some research. It is not difficult or super complex.
I would rate Cisco Wireless a nine out of ten. I am satisfied with this solution.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
System Administrator at a manufacturing company with 10,001+ employees
Reliable, easy to install, and has a good signal range
Pros and Cons
- "The most valuable features are that it is easy to install and the range is good."
- "The price should be reduced. It should be cheaper."
What is our primary use case?
We have twenty switches in our corporate office.
What is most valuable?
The most valuable features are that it is easy to install and the range is good.
What needs improvement?
The price should be reduced. It should be cheaper.
For how long have I used the solution?
I have been using this solution for five years.
We have upgraded to the newest version.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
We have close to 600 users in our organization who are using this solutoin.
How are customer service and technical support?
I do not have experience with technical support. We have not had to contact them.
Which solution did I use previously and why did I switch?
Previously, we did not use another solution.
How was the initial setup?
It's easy to install.
It can take 15 to 20 minutes to complete the installation.
What about the implementation team?
I completed the installation myself.
We have a team of three to maintain this product.
What's my experience with pricing, setup cost, and licensing?
This is an expensive product.
What other advice do I have?
We plan to continue our usage of this product and I would recommend it to others.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a tech vendor with 51-200 employees
Great mobility but a little outdated
Pros and Cons
- "The mobility that it provides is really helpful."
- "It's end-of-life, it will be end-of-support in the next two years. The APs are also end-of-life."
What is most valuable?
The mobility that it provides is really helpful. It's one full network of about 15 APs and they're all connected together; the users can move seamlessly between them.
What needs improvement?
Overall, it's a pretty good solution; however, it's end-of-life, it will be end-of-support in the next two years. The APs are also end-of-life. I was considering upgrading this year, however, we're planning to move to a new office and I don't want to buy new equipment just to install it in our current office, and then have to dismantle everything and move it to the new office. We just want to buy something that is useful for us.
The model that we have is about eight or ten years old; I'm sure the marketplace has changed a lot since then. It's good but outdated, there are other features that could be better.
The latest models, of course, have better WiFi capabilities. Our access points support 2.4 and 5 GHz. We're looking for the new AX or AC models for WiFi. I believe there is more speed with those kinds of connections.
For how long have I used the solution?
I have been using Cisco Wireless for about three years.
What do I think about the stability of the solution?
It's stable. It's working fine. There are some issues regarding moving the equipment. Otherwise, every three months or so we have an AP that hangs and we just restart it, that's it. Otherwise, everything's working fine.
How are customer service and technical support?
We haven't contacted support from Cisco.
Which solution did I use previously and why did I switch?
We have some other access points, but they are normal, standard APs. For our branch office, we use fat APs, just normal wireless outlets from off-the-shelf, like D-Link and so on.
How was the initial setup?
I haven't set them up myself. There was an IT team before I started administering this network and they set up everything before me. I just received the network as it is. I just added the APs and moved them from one area to another.
What other advice do I have?
Cisco Wireless is good. On a scale from one to ten, I would give them a rating of seven, although to give a more accurate rating, I would need to experience something else to compare it to. I'm considering sticking with Cisco, unless I find other models that can give better performance. Cisco has a few types of models: the standard Cisco, the normal Cisco, and the Meraki one. I'm not sure if Meraki would be a better solution for us, or if the standard Cisco Wireless controller would be better. That's why I went to your website — to find other solutions and read comparisons about them.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Architect at a manufacturing company with 10,001+ employees
Feature-rich, reasonably-priced, and the technical support is fine
Pros and Cons
- "I like many of the features that Cisco Wireless has to offer."
- "Code stability is something that needs to be improved."
What is most valuable?
I like many of the features that Cisco Wireless has to offer.
What needs improvement?
Code stability is something that needs to be improved.
For how long have I used the solution?
I have been working with Cisco Wireless for 10 years.
How are customer service and technical support?
The technical support is fine.
What's my experience with pricing, setup cost, and licensing?
The price of this product is reasonable.
What other advice do I have?
My advice for anybody who is implementing Cisco Wireless is that they need to know the products. There are a lot of features that you can turn on and off, so they need to know the product itself. It's not as simple as it seems.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Executive
A long-lived and reliable product with good support
Pros and Cons
- "This product has a long life and you don't have any issues with it."
- "There needs to be an access point that is compact and more suitable for small and medium-sized businesses."
What is our primary use case?
We have been using Cisco wireless for more than five years.
What is most valuable?
This product has a long life and you don't have any issues with it.
We are very comfortable with the access points and Wi-Fi connectivity.
What needs improvement?
There needs to be an access point that is compact and more suitable for small and medium-sized businesses.
We need an access point that can be easily managed in a big industry. As it is now, in a large organization, we would require perhaps 20 or 30 access points. Instead of this, if we had a high-range access point that is also cost-effective then it would work well.
For how long have I used the solution?
We have been using Cisco Wireless for five years. The model that we are using is now at end-of-life and we no longer have support from Cisco.
What do I think about the stability of the solution?
Stability-wise, this is a good solution and the majority of people in the industry prefer Cisco and Aruba devices.
What do I think about the scalability of the solution?
This is a scalable product.
How are customer service and technical support?
In general, Cisco's technical support is very good. They will replace hardware if needed. However, based on the locality, the support may need improvement.
How was the initial setup?
If you have knowledge of Cisco solutions then the initial setup is easy. However, if you don't have the knowledge then it's very difficult and you need to ask for support from a third-party.
The deployment will take a week.
Which other solutions did I evaluate?
Some of our customers use Cisco Wireless, whereas others use Aruba. It is normally an issue of the quality of the local support team. People prefer the support of one vendor over another, which differs depending on the locale.
What other advice do I have?
If anybody asks me, I would recommend a Cisco device. When you consider all of the LAN and wireless features, everything is good. Cisco is now customizing products based on customer requirements, and they are also cost-effective.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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