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reviewer1454613 - PeerSpot reviewer
VP of IT at a tech services company with 51-200 employees
Real User
Good support, and it integrates well with Cisco ISE
Pros and Cons
  • "The integration with Cisco ISE is good, and together we use them to provide services."
  • "In the next release, I would like to have support for Wi-Fi 6."

What is our primary use case?

We are in the finance sector and we use this product to provide wireless connectivity access to our web application.

What is most valuable?

The integration with Cisco ISE is good, and together we use them to provide services.

What needs improvement?

In the next release, I would like to have support for Wi-Fi 6.

For how long have I used the solution?

I have been using Cisco Wireless for more than 10 years.

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What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

The solution is scalable. In our organization, we have more than 120 users. Our customers have more than 1,000 users.

How are customer service and support?

The technical support from Cisco is very good.

How was the initial setup?

The installation is user-friendly. The length of time required for deployment depends on the quantity. If you have less than ten then it will take no more than between three and five hours to complete. If we have enough engineers then each access point will only take one hour.

What about the implementation team?

Our in-house team is responsible for deployment and maintenance. The number of people required to deploy depends on the size of the installation.

What's my experience with pricing, setup cost, and licensing?

Cisco Wireless is a little bit expensive when compared to other solutions.

What other advice do I have?

In summary, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1465872 - PeerSpot reviewer
Head of IT Infrastructure at a consultancy with 11-50 employees
Real User
Stable with an easy initial setup and pretty scalable
Pros and Cons
  • "The initial setup is straightforward."
  • "The technical support could be better. They aren't as helpful as they need to be when we run into issues."

What is our primary use case?

We primarily use the solution for the internal network connection.

What is most valuable?

The management solutions the product has on offer are the most valuable aspects of the solution. It makes everything easy to manage from the perspective of an IT administrator.

The initial setup is straightforward.

The solution can scale well.

We've found the product to be very stable and quite reliable.

So far, we've found that the product offers everything we need it to.

What needs improvement?

I don't see any features that are really lacking.

The technical support could be better. They aren't as helpful as they need to be when we run into issues.

For how long have I used the solution?

I've been using the solution for the last ten years at this point. It's been about a decade. We've used it for quite a long time now.

What do I think about the stability of the solution?

The solution is quite stable. It doesn't crash or freeze. There aren't bugs or glitches.

What do I think about the scalability of the solution?

The solution is pretty scalable. If a company needs to expand it, they can do so fairly easily. It's not hard.

We have between 300 to 400 people on the solution currently.

How are customer service and technical support?

We aren't fully satisfied with technical support at this time. They are getting better, however, they need to improve their services still.

How was the initial setup?

The implementation process is not complex at all. it's very straightforward. We didn't face any issues.

The deployment process was also very quick. It didn't take long to have everything up and running.

What's my experience with pricing, setup cost, and licensing?

Our procurement team handles the contracts for this solution. Therefore, I don't have any insights into pricing.

What other advice do I have?

We're just end-users. We don't have a business relationship with Cisco.

Currently, just doing the upgrade. I'm just doing the upgrade in order to have Wi-Fi 6 enabled, which is the new technology. 

I would recommend the solution to others.

Overall, I would rate the solution nine out of ten. We've been pretty happy with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cisco Wireless
August 2025
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
Network Operations Manager at a tech services company with 51-200 employees
Real User
An easy-to-use solution with valuable FlexConnect feature and great support
Pros and Cons
  • "The FlexConnect feature is the most valuable."
  • "It would be great if it is compatible with other products."

What is most valuable?

The FlexConnect feature is the most valuable.

What needs improvement?

It would be great if it is compatible with other products.

For how long have I used the solution?

I have been using this solution for almost six years.

What do I think about the stability of the solution?

Until now, it has been stable in spite of some upgrades.

What do I think about the scalability of the solution?

It is scalable. Our clients are large companies.

How are customer service and technical support?

Their technical support is great.

Which solution did I use previously and why did I switch?

We worked with Cisco Prime and Cisco Controller.

How was the initial setup?

The initial setup was quite straightforward.

What other advice do I have?

It is quite simple. Even if you are not a wireless network expert, you will be able to use it by doing some research. It is not difficult or super complex.

I would rate Cisco Wireless a nine out of ten. I am satisfied with this solution.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1439676 - PeerSpot reviewer
System Administrator at a manufacturing company with 10,001+ employees
Real User
Reliable, easy to install, and has a good signal range
Pros and Cons
  • "The most valuable features are that it is easy to install and the range is good."
  • "The price should be reduced. It should be cheaper."

What is our primary use case?

We have twenty switches in our corporate office.

What is most valuable?

The most valuable features are that it is easy to install and the range is good.

What needs improvement?

The price should be reduced. It should be cheaper.

For how long have I used the solution?

I have been using this solution for five years.

We have upgraded to the newest version.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

We have close to 600 users in our organization who are using this solutoin.

How are customer service and technical support?

I do not have experience with technical support. We have not had to contact them.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution.

How was the initial setup?

It's easy to install. 

It can take 15 to 20 minutes to complete the installation.

What about the implementation team?

I completed the installation myself.

We have a team of three to maintain this product.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product.

What other advice do I have?

We plan to continue our usage of this product and I would recommend it to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at a tech vendor with 51-200 employees
Real User
Great mobility but a little outdated
Pros and Cons
  • "The mobility that it provides is really helpful."
  • "It's end-of-life, it will be end-of-support in the next two years. The APs are also end-of-life."

What is most valuable?

The mobility that it provides is really helpful. It's one full network of about 15 APs and they're all connected together; the users can move seamlessly between them.

What needs improvement?

Overall, it's a pretty good solution; however, it's end-of-life, it will be end-of-support in the next two years. The APs are also end-of-life. I was considering upgrading this year, however, we're planning to move to a new office and I don't want to buy new equipment just to install it in our current office, and then have to dismantle everything and move it to the new office. We just want to buy something that is useful for us.

The model that we have is about eight or ten years old; I'm sure the marketplace has changed a lot since then. It's good but outdated, there are other features that could be better.

The latest models, of course, have better WiFi capabilities. Our access points support 2.4 and 5 GHz. We're looking for the new AX or AC models for WiFi. I believe there is more speed with those kinds of connections.

For how long have I used the solution?

I have been using Cisco Wireless for about three years.

What do I think about the stability of the solution?

It's stable. It's working fine. There are some issues regarding moving the equipment. Otherwise, every three months or so we have an AP that hangs and we just restart it, that's it. Otherwise, everything's working fine.

How are customer service and technical support?

We haven't contacted support from Cisco.

Which solution did I use previously and why did I switch?

We have some other access points, but they are normal, standard APs. For our branch office, we use fat APs, just normal wireless outlets from off-the-shelf, like D-Link and so on. 

How was the initial setup?

I haven't set them up myself. There was an IT team before I started administering this network and they set up everything before me. I just received the network as it is. I just added the APs and moved them from one area to another.

What other advice do I have?

Cisco Wireless is good. On a scale from one to ten, I would give them a rating of seven, although to give a more accurate rating, I would need to experience something else to compare it to. I'm considering sticking with Cisco, unless I find other models that can give better performance. Cisco has a few types of models: the standard Cisco, the normal Cisco, and the Meraki one. I'm not sure if Meraki would be a better solution for us, or if the standard Cisco Wireless controller would be better. That's why I went to your website — to find other solutions and read comparisons about them.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Architect at a manufacturing company with 10,001+ employees
Real User
Feature-rich, reasonably-priced, and the technical support is fine
Pros and Cons
  • "I like many of the features that Cisco Wireless has to offer."
  • "Code stability is something that needs to be improved."

What is most valuable?

I like many of the features that Cisco Wireless has to offer.

What needs improvement?

Code stability is something that needs to be improved.

For how long have I used the solution?

I have been working with Cisco Wireless for 10 years.

How are customer service and technical support?

The technical support is fine.

What's my experience with pricing, setup cost, and licensing?

The price of this product is reasonable.

What other advice do I have?

My advice for anybody who is implementing Cisco Wireless is that they need to know the products. There are a lot of features that you can turn on and off, so they need to know the product itself. It's not as simple as it seems.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1448205 - PeerSpot reviewer
Information Technology Executive
Real User
A long-lived and reliable product with good support
Pros and Cons
  • "This product has a long life and you don't have any issues with it."
  • "There needs to be an access point that is compact and more suitable for small and medium-sized businesses."

What is our primary use case?

We have been using Cisco wireless for more than five years.

What is most valuable?

This product has a long life and you don't have any issues with it.

We are very comfortable with the access points and Wi-Fi connectivity.

What needs improvement?

There needs to be an access point that is compact and more suitable for small and medium-sized businesses.

We need an access point that can be easily managed in a big industry. As it is now, in a large organization, we would require perhaps 20 or 30 access points. Instead of this, if we had a high-range access point that is also cost-effective then it would work well.

For how long have I used the solution?

We have been using Cisco Wireless for five years. The model that we are using is now at end-of-life and we no longer have support from Cisco.

What do I think about the stability of the solution?

Stability-wise, this is a good solution and the majority of people in the industry prefer Cisco and Aruba devices.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and technical support?

In general, Cisco's technical support is very good. They will replace hardware if needed. However, based on the locality, the support may need improvement. 

How was the initial setup?

If you have knowledge of Cisco solutions then the initial setup is easy. However, if you don't have the knowledge then it's very difficult and you need to ask for support from a third-party.

The deployment will take a week.

Which other solutions did I evaluate?

Some of our customers use Cisco Wireless, whereas others use Aruba. It is normally an issue of the quality of the local support team. People prefer the support of one vendor over another, which differs depending on the locale.

What other advice do I have?

If anybody asks me, I would recommend a Cisco device. When you consider all of the LAN and wireless features, everything is good. Cisco is now customizing products based on customer requirements, and they are also cost-effective.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1380057 - PeerSpot reviewer
Solutions Architect at a computer software company with 201-500 employees
Real User
Good application visibility with great integration potential and capability to scale.
Pros and Cons
  • "The solution offers very good application visibility and control integration for other analysis software."
  • "The pricing of the solution is expensive if you compare it to other competitors."

What is our primary use case?

We provide seamless connectivity for the users in various locations. We can track a user and analyze them according to their behavior within the campus and according to their different locations. This gives us a full view of the locations that users gravitate towards and how they utilize the workspace areas within the campus.

What is most valuable?

The solution offers very good integration with a BYOD solution.

The solution offers very good application visibility and control integration for other analysis software.

What needs improvement?

We are looking for more interaction with end-users and need to use the engagement feature that is provided in the new series. We want interaction between the end-users and the software that we are deploying. Therefore, an integration that would use a user's mobile devices through some sort of engagement API would be a good enhancement.

We don't actually use the features to their full potential yet.  We're always exploring the features to see what we can add.

It would be great if, even if the solution is degraded, security-wise, if it could be integrated without extra overhead for the systems or wireless administrators.

For how long have I used the solution?

I've been using the solution for 13 or 14 years now through it is different series 

What do I think about the scalability of the solution?

The solution is very scalable using the options of the cluster-ID for the wireless. You don't have any limitations, even with one wireless controller. I haven't seen any limitations. It's very scalable and extendible. Performance-wise we can extend beyond the wireless controller through the FlexConnect feature. It's great.

On-premises, we typically have about 500 users.

Currently, our capacity is enough, so I don't foresee us expanding the solution in the near future. We'll see what happens after the COVID lockdown.

How are customer service and technical support?

We haven't faced a huge problem from a technical standpoint. However, overall, their response to any queries has been very good overall. They are quite supportive and we've been satisfied with their level of attention.

Which solution did I use previously and why did I switch?

I have only ever used Cisco.

How was the initial setup?

The initial setup was simple, however, to get the full features, those performing the set up need some sort of experience, regardless of the deployment, the analysis of the location, or for the deployment for the engagement to the API.

We will be going to do that part right now. I have a feeling it will be a complex part of the process.

Deployment takes about one day or so. It doesn't take too much time.

What about the implementation team?

We are an integrator. We handle the implementation for our clients.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is little expensive if you compare it to other competitors.

Which other solutions did I evaluate?

A long time ago, we were comparing this solution against Aruba before the acquisition to HP. We also compare other products however, the main competitor was Aruba.

What other advice do I have?

We're a Cisco partner.

We use a variety of different versions of the solution, including the 800 Series, and 2800 Series. We are planning to go to the Catalyst 9000 Series soon as well. 

It's a centralized solution depending on the wireless controller and some access points have their own branches.

While not related to hardware, in relation to software capabilities, we're always looking for ways to better integrate solutions. This particular solution has been great thanks to the access technology provided. We have seamless integration with the infrastructure. The movement of the users is very easy to pinpoint. The user's onboarding onto the infrastructure is simple.

While the solution isn't perfect as a standalone, the integration capabilities on offer make it really special.

New users will really need to utilize features to get the most out of the solution.

I'd rate the solution nine out of ten. There are a few features that we would like to see added in the future that would make it perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
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Download our free Cisco Wireless Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
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