Our main customer of the Cisco wireless is in the retail sector, for example, Walmart.
Technical Support Manager at a tech services company with 11-50 employees
Highly reliable, stable, scalable and easy install documentation
Pros and Cons
- "The customer always feels confident with the solution because of its reliability."
- "In the future, it would be great if the solution had a GPS feature that could have the ability through access points to locate cell phone users inside a local wireless network, for example in a stadium."
What is our primary use case?
What is most valuable?
The customer always feels confident with the solution because of its reliability.
What needs improvement?
In the future, it would be great if the solution had a GPS feature that could have the ability through access points to locate cell phone users inside a local wireless network, for example in a stadium.
For how long have I used the solution?
I have been using the solution for approximately twenty years.
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Cisco Wireless
February 2026
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What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
We have never had an issue with scalability with this product. Our customers are medium to large size organizations. We have found that small businesses discontinue using the solution more often than larger companies who tend to remains using it.
How are customer service and support?
The support has been good for us.
How was the initial setup?
The initial setup was easy, the documentation is good.
What about the implementation team?
The deployment can take one day if the network is small but if it is a larger network it could take a while longer. When we have issues with security the process becomes more complex, taking more time.
What's my experience with pricing, setup cost, and licensing?
The product could be priced better.
What other advice do I have?
I would recommend before implementation, administrators must know the exact number of users.
I rate Cisco Wireless a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Head of IT Infrastructure at a consultancy with 11-50 employees
Stable with an easy initial setup and pretty scalable
Pros and Cons
- "The initial setup is straightforward."
- "The technical support could be better. They aren't as helpful as they need to be when we run into issues."
What is our primary use case?
We primarily use the solution for the internal network connection.
What is most valuable?
The management solutions the product has on offer are the most valuable aspects of the solution. It makes everything easy to manage from the perspective of an IT administrator.
The initial setup is straightforward.
The solution can scale well.
We've found the product to be very stable and quite reliable.
So far, we've found that the product offers everything we need it to.
What needs improvement?
I don't see any features that are really lacking.
The technical support could be better. They aren't as helpful as they need to be when we run into issues.
For how long have I used the solution?
I've been using the solution for the last ten years at this point. It's been about a decade. We've used it for quite a long time now.
What do I think about the stability of the solution?
The solution is quite stable. It doesn't crash or freeze. There aren't bugs or glitches.
What do I think about the scalability of the solution?
The solution is pretty scalable. If a company needs to expand it, they can do so fairly easily. It's not hard.
We have between 300 to 400 people on the solution currently.
How are customer service and technical support?
We aren't fully satisfied with technical support at this time. They are getting better, however, they need to improve their services still.
How was the initial setup?
The implementation process is not complex at all. it's very straightforward. We didn't face any issues.
The deployment process was also very quick. It didn't take long to have everything up and running.
What's my experience with pricing, setup cost, and licensing?
Our procurement team handles the contracts for this solution. Therefore, I don't have any insights into pricing.
What other advice do I have?
We're just end-users. We don't have a business relationship with Cisco.
Currently, just doing the upgrade. I'm just doing the upgrade in order to have Wi-Fi 6 enabled, which is the new technology.
I would recommend the solution to others.
Overall, I would rate the solution nine out of ten. We've been pretty happy with it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Wireless
February 2026
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
C.T.O at a tech services company with 11-50 employees
Stable and secure with good throughput and performance, managed from a single pane of glass
What is our primary use case?
We are implementing Cisco Wireless in various environments including hospitality (controller-based deployment along with room AP in 90+ room property), and corporate (both standalone and controller-based).
The wireless system has been integrated into the hotspot for guest access and enterprise authentication has been used for the employees. For authentication, both the inbuilt database and integration to FreeRADIUS has been used. We have also used AD in the corporate environment for authentication. The controller has been deployed in HA.
How has it helped my organization?
It has helped to provide mobility with committed throughput and performance.
Additionally, Cisco wireless solutions are very stable. This, with its rugged nature, has helped for overall efficiencies in information processing and daily operations.
It has enhanced the security of the enterprise and has given single-pane visibility for network monitoring.
It has provided excellent mobility and load balancing of the wireless endpoints to various APs, based on the built-in algorithms, both in 2.4 GHz and 5.8 GHz.
What is most valuable?
The most valuable features are the controller, single pane for the configuration, as well as the operation and monitoring of the wireless system.
Other important features are the detection of the rough AP, programmable API, network analytics, and the RF planning tool.
The product is very stable. The infrastructure is scalable and very durable.
With excellent support from the Cisco support team, this solution can be deployed in no time.
It is easy to troubleshoot and zone-based profiling is another excellent feature. Auto power calibration between AP sensing the environment is also a valuable feature.
What needs improvement?
The regulatory domain seems to be hardcoded into the system and we need a simple way to change it in wireless APs.
Power level improvements and increased antenna dBi are needed when compared to other competitor vendors like Ruckus and HP Aruba.
The product pricing should be competitive compared to other vendors, as many products are coming up with good features like Cambium, Edge, and Core.
The controller pricing is high compared to other vendors like Ruckus. Pricing should be lowered to target the SMB market, where many other vendors have dominance.
For how long have I used the solution?
We have been using Cisco Wireless for 10 years.
What do I think about the stability of the solution?
The stability is excellent.
What do I think about the scalability of the solution?
Cisco Wireless is very much Scalable, based on the forecast you have and the controller you choose. It's just about adding the license.
How are customer service and technical support?
The technical support is excellent.
Which solution did I use previously and why did I switch?
We have been using other products like Cambium, Ruckus, and HP. Before we implement Cisco, we had read a lot of reviews of its stability and durability, and indeed, it was true.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
The installation team was highly skilled and certified.
What was our ROI?
The ROI is excellent.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the requirement, so proper planning and an RF analysis help to properly size the solution and get the best pricing.
Which other solutions did I evaluate?
We previously evaluated Cambium and Rukus.
What other advice do I have?
My advice is that this product should be the first choice to adopt when deploying a wireless solution. If cost is a factor then proper sizing will help to reduce it.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. we are system integrator and cisco partner.
DPKO at a government with 10,001+ employees
Good stability and very good documentation but very expensive
Pros and Cons
- "The solution offers very good stability."
- "The new GUI interface and the newer version OS are a little bit more complex than the older version, however, it just might take some getting used to."
What is most valuable?
The ability to do mesh and bridge is the solution's most valuable aspect.
The multiple VLANs and their wireless LANs are great.
The solution offers very good stability.
What needs improvement?
The new GUI interface and the newer version OS are a little bit more complex than the older version, however, it just might take some getting used to.
There's room for improvement when it comes to setting up 802.1 authentications, their user authentication with the AAA. It's too difficult and not intuitive.
The solution is extremely expensive.
For how long have I used the solution?
We've been using Cisco for a number of years. It's likely been seven or eight years since we started using it. It's been quite a while.
What do I think about the stability of the solution?
We don't have issues with stability. It's been quite reliable for us. We don't have issues with bugs or glitches and it doesn't seem to crash or freeze. We've had a good experience with it overall.
What do I think about the scalability of the solution?
The solution is scalable, however, it becomes expensive. Organizations should keep that in mind if they are searching for a solution that can expand in the future.
How are customer service and technical support?
The solution's online documentation is very good. There are always answers somewhere in the forums as well, so you can go there in order to find the answers to the questions you might have on how to troubleshoot or use the product.
Which solution did I use previously and why did I switch?
We're actually doing a test with Aruba Wireless right now. We want to use both. THe POC has been going on for one month.
What's my experience with pricing, setup cost, and licensing?
Cisco has changed their licensing mode and they've become very expensive.
What other advice do I have?
We are a customer and end-user. We don't have a business relationship with Cisco.
As a product itself, I would rate it around an eight or nine out of ten, however, due to the fact that it's so expensive, I'd knock off a few points. Therefore, on a scale from one to ten with all things considered, I'd rate it at a six. If money were not an object, I would highly recommend the solution.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Operations Manager at a tech services company with 51-200 employees
An easy-to-use solution with valuable FlexConnect feature and great support
Pros and Cons
- "The FlexConnect feature is the most valuable."
- "It would be great if it is compatible with other products."
What is most valuable?
The FlexConnect feature is the most valuable.
What needs improvement?
It would be great if it is compatible with other products.
For how long have I used the solution?
I have been using this solution for almost six years.
What do I think about the stability of the solution?
Until now, it has been stable in spite of some upgrades.
What do I think about the scalability of the solution?
It is scalable. Our clients are large companies.
How are customer service and technical support?
Their technical support is great.
Which solution did I use previously and why did I switch?
We worked with Cisco Prime and Cisco Controller.
How was the initial setup?
The initial setup was quite straightforward.
What other advice do I have?
It is quite simple. Even if you are not a wireless network expert, you will be able to use it by doing some research. It is not difficult or super complex.
I would rate Cisco Wireless a nine out of ten. I am satisfied with this solution.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
System Administrator at a manufacturing company with 10,001+ employees
Reliable, easy to install, and has a good signal range
Pros and Cons
- "The most valuable features are that it is easy to install and the range is good."
- "The price should be reduced. It should be cheaper."
What is our primary use case?
We have twenty switches in our corporate office.
What is most valuable?
The most valuable features are that it is easy to install and the range is good.
What needs improvement?
The price should be reduced. It should be cheaper.
For how long have I used the solution?
I have been using this solution for five years.
We have upgraded to the newest version.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
We have close to 600 users in our organization who are using this solutoin.
How are customer service and technical support?
I do not have experience with technical support. We have not had to contact them.
Which solution did I use previously and why did I switch?
Previously, we did not use another solution.
How was the initial setup?
It's easy to install.
It can take 15 to 20 minutes to complete the installation.
What about the implementation team?
I completed the installation myself.
We have a team of three to maintain this product.
What's my experience with pricing, setup cost, and licensing?
This is an expensive product.
What other advice do I have?
We plan to continue our usage of this product and I would recommend it to others.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a tech vendor with 51-200 employees
Great mobility but a little outdated
Pros and Cons
- "The mobility that it provides is really helpful."
- "It's end-of-life, it will be end-of-support in the next two years. The APs are also end-of-life."
What is most valuable?
The mobility that it provides is really helpful. It's one full network of about 15 APs and they're all connected together; the users can move seamlessly between them.
What needs improvement?
Overall, it's a pretty good solution; however, it's end-of-life, it will be end-of-support in the next two years. The APs are also end-of-life. I was considering upgrading this year, however, we're planning to move to a new office and I don't want to buy new equipment just to install it in our current office, and then have to dismantle everything and move it to the new office. We just want to buy something that is useful for us.
The model that we have is about eight or ten years old; I'm sure the marketplace has changed a lot since then. It's good but outdated, there are other features that could be better.
The latest models, of course, have better WiFi capabilities. Our access points support 2.4 and 5 GHz. We're looking for the new AX or AC models for WiFi. I believe there is more speed with those kinds of connections.
For how long have I used the solution?
I have been using Cisco Wireless for about three years.
What do I think about the stability of the solution?
It's stable. It's working fine. There are some issues regarding moving the equipment. Otherwise, every three months or so we have an AP that hangs and we just restart it, that's it. Otherwise, everything's working fine.
How are customer service and technical support?
We haven't contacted support from Cisco.
Which solution did I use previously and why did I switch?
We have some other access points, but they are normal, standard APs. For our branch office, we use fat APs, just normal wireless outlets from off-the-shelf, like D-Link and so on.
How was the initial setup?
I haven't set them up myself. There was an IT team before I started administering this network and they set up everything before me. I just received the network as it is. I just added the APs and moved them from one area to another.
What other advice do I have?
Cisco Wireless is good. On a scale from one to ten, I would give them a rating of seven, although to give a more accurate rating, I would need to experience something else to compare it to. I'm considering sticking with Cisco, unless I find other models that can give better performance. Cisco has a few types of models: the standard Cisco, the normal Cisco, and the Meraki one. I'm not sure if Meraki would be a better solution for us, or if the standard Cisco Wireless controller would be better. That's why I went to your website — to find other solutions and read comparisons about them.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Architect at a manufacturing company with 10,001+ employees
Feature-rich, reasonably-priced, and the technical support is fine
Pros and Cons
- "I like many of the features that Cisco Wireless has to offer."
- "Code stability is something that needs to be improved."
What is most valuable?
I like many of the features that Cisco Wireless has to offer.
What needs improvement?
Code stability is something that needs to be improved.
For how long have I used the solution?
I have been working with Cisco Wireless for 10 years.
How are customer service and technical support?
The technical support is fine.
What's my experience with pricing, setup cost, and licensing?
The price of this product is reasonable.
What other advice do I have?
My advice for anybody who is implementing Cisco Wireless is that they need to know the products. There are a lot of features that you can turn on and off, so they need to know the product itself. It's not as simple as it seems.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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