It's cloud-based. We only work with on-premise devices and usually the prices are good for our customers.
It's a bit expensive but it's professional and works properly
Pros and Cons
- "No product can be a ten out of ten and there are some security issues."
How has it helped my organization?
What is most valuable?
The license and prices are great.
How are customer service and support?
Their technical support is very good and important.
How was the initial setup?
The initial setup is basic and simple.
Buyer's Guide
Cisco Wireless
June 2025

Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What about the implementation team?
I implemented myself.
What's my experience with pricing, setup cost, and licensing?
It's a bit expensive but it's professional and works properly.
What other advice do I have?
I would rate it a nine out of ten. No product can be a ten out of ten and there are some security issues.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

Senior Operation Manager at ATG Systems
Has easy digital effects, it's easy to use, and has good stability but their technical support can take too long to resolve issues
Pros and Cons
- "Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use."
- "One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved."
What is our primary use case?
Most of our clients are in the office or on campus and they don't like to use cables so they use Wireless. We are partners with Cisco and our customers ask us which kind of product to use, we also have access to Cisco Advisor so we advise our clients to use Cisco Wireless.
How has it helped my organization?
We also use a Cisco AP in our office and it is more secure than other devices so the accretion system is stronger than others.
What is most valuable?
Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use.
What needs improvement?
One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We can easily upgrade. We have around fifty users and we require two engineers for maintenance. It's used on a daily basis.
Our clients on the university campus have a plan to increase their users.
How are customer service and technical support?
Their technical support is okay. It depends on the issue that you're experiencing. Sometimes they take too long.
How was the initial setup?
The initial setup is not complex.
Which other solutions did I evaluate?
We also looked at Rocket Software.
What other advice do I have?
I would advise someone considering this product to use it.
I would rate this solution an eight out of ten because it has easy digital effects, it's easy to use and, has good stability.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
Cisco Wireless
June 2025

Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
855,266 professionals have used our research since 2012.
Owner at JOAT
The devices and licensing aren't worth the cost and the range of APs are mediocre at best
What is our primary use case?
A small office at the time that needed the ability to host network services that changed daily.
How has it helped my organization?
- Overall cost per unit including licensing was too high for the value.
- The range of the APs was not excellent but mediocre at best.
What is most valuable?
The ability to control any device from the cloud.
What needs improvement?
Significantly reduce the licensing fees.
For how long have I used the solution?
One to three years.
Which solution did I use previously and why did I switch?
Checking out alternatives right now.
What's my experience with pricing, setup cost, and licensing?
Don't use Cisco Meraki. While pretty, the devices and licensing aren't worth the cost.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
President/Owner at RDC Networks
Advanced security category blocking is a great way to secure what people are doing and seeing
What is our primary use case?
We implement this in the hospitality industry and need to control internal secure LAN/Wi-Fi users and offer external Wi-Fi to our customers while keeping the system secure. This product allows us to do that.
How has it helped my organization?
Cisco Meraki is easy to use, and the mesh is flawless over 37 locations. We can order and have a direct shipped product without ever having to program it onsite. Just inject it into the template, and all is cookie stamped.
What is most valuable?
Advanced security category blocking is a great way to secure what people are doing and seeing to prevent malware from getting into the network.
What needs improvement?
A mobile app would be great to see if the system is up, and some minor tools, but not to add or remove rules. Improvement here would be appreciated.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Specialist at Bethel Park School District
The configuration is simple. The controllers are reliable, and the support is second to none
What is our primary use case?
We have over 5000 students in grades 1-12 and have on average 200 users on wireless during school hours with no issues.
How has it helped my organization?
We have had Cisco 3502, 3602 and 3702 access points, a total of 284 diploids. And for over five years, we've only had two access points that failed.
What is most valuable?
The configuration is simple. The controllers are reliable, and the support is second to none. The system works for us.
What needs improvement?
Price is a concern. Although Cisco has an excellent solution, being competitive in the market is important.
For how long have I used the solution?
Three to five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Engineer with 51-200 employees
The most valuable feature for us is the management of the systems.
Pros and Cons
- "The most valuable feature for us is management of the systems. We can easily access all features."
- "Probably more in terms of how much power it's using. Right now it just seems like it doesn't have enough power. Maybe that is all indicated, but says exactly how much power it's using."
What is our primary use case?
Right now, this is our primary connection for the network. We have all of our end devices connect to that. All workers connect to wireless, rather than a wired connection, so they all have laptops.
What is most valuable?
The most valuable feature for us is management of the systems. We can easily access all features.
What needs improvement?
Probably more in terms of how much power it's using. Right now it just seems like it doesn't have enough power. Maybe that is all indicated, but says exactly how much power it's using.
When it comes to wireless controllers you have issues where you want to take an access point computer to a wireless controller, you have to configure the iOS for it. That's just cumbersome and it takes time. It just is not as convenient so not having to do that would be nice. I think it's a little more complicated than that to convert the iOS file when you're doing the wireless controller where you're going to have them converted.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The stability of the power was an issue for us recently. The access point seems to have enough power, but it turns out it did not have enough power.
How are customer service and technical support?
I did not use technical support. After an hour of trouble-shooting, I figured it out on my own.
Which solution did I use previously and why did I switch?
We have prior experience with Cisco Meraki, which is a powerful solution.
How was the initial setup?
It's fairly straightforward. They are not always wireless, and that can cause some complications. But, otherwise it is not complicated at all.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller.
User at renault
RX-SOP helps to optimize roaming, but the controller web-interface could be better
Pros and Cons
- "There are a lot of valuable features and functions. One example is CleanAir to detect and troubleshoot interference issues. Another is RX-SOP to optimize roaming."
- "The web interface for Cisco controllers could be better. It could be more user-friendly. Sometimes I have to remember how to access some functionalities or how to enable or execute some functions. If it were more user-friendly it would save time."
What is most valuable?
There are a lot of valuable features and functions. One example is CleanAir to detect and troubleshoot interference issues. Another is RX-SOP to optimize roaming.
What needs improvement?
The web interface for Cisco controllers could be better. It could be more user-friendly. Sometimes I have to remember how to access some functionalities or how to enable or execute some functions. If it were more user-friendly it would save time.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
I have not encountered any issues around the stability of this product. I'm satisfied with this aspect. It provides good functionality and hierarchy for a wireless network.
What do I think about the scalability of the solution?
For the moment, I haven't had any issues with scalability.
How are customer service and technical support?
As of now, I have not had to contact technical support. I generally resolve all problems by myself.
Which solution did I use previously and why did I switch?
I moved to Cisco because it's a solution that many companies use. I already had experience with Cisco routers and switches, so it was easier to configure and to manage Cisco products.
How was the initial setup?
I found the initial setup really easy because the facts, the documentation, explanations, and support are available on the internet. If I had any problem I could find the solution on the internet. There are a lot of facts and documentation there.
What was our ROI?
The ROI generally takes four to five years.
What's my experience with pricing, setup cost, and licensing?
This product's pricing is good. It's not too expensive.
Whether the pricing is a good value depends on the product. I was looking for some Cisco products and found that some are expensive, like the Cisco Spectrum Expert Wireless adapter.
Which other solutions did I evaluate?
I have compared it with some other products like Aruba and Aerohive to see what the functionality and performance are like. I have seen, for example, that the Aerohive already has some access points in the new 802.11ax. It's the new transmission technology that provides wireless bandwidth to 4 or 5 Gbps. I haven't seen any Cisco products like that, so I think they are a little late in this regard.
What other advice do I have?
I started first with the 1440, without a wireless controller in an autonomous access point. Two years after that, I moved to the 2504 Wireless Controller - a 40-access-point deployment. The next year I was working in a car manufacturer's warehouse. I managed three warehouses. One of them was a 5520 with 300 access points. Another site was with the 5508 with less than 200 access points.
I would rate Cisco Wireless at seven out of 10 because, when we compare it with other solutions like Aruba or Aerohive, Cisco is behind in technology and just a little more expensive. Aerohive, as I mentioned, has some access points in the new 802.11ax standard and Aruba, in many cases, is more user-friendly to configure and to manage.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Specialist at Wipro Technologies
Installation is easy and the Guest feature works well
Pros and Cons
- "The Guest feature is pretty good."
- "Sometimes I've seen some issues come up with the interference. That's an issue users face at times. It becomes very complex when you have a lot of wireless interference in the area, or in your office. It's because of the environment of Cisco. Maybe, in the future, they can work on this area, and fix this issue."
What is our primary use case?
The primary use case is for enabling the users to connect wirelessly to the network, to give them seamless mobility if they go to a meeting room. It's always-on connectivity.
How has it helped my organization?
Having Cisco switches in the network also benefits the wireless. Having both in the same network has advantages in regards to compatibilities. It's also pretty easy to get it up and running in a short time, so that's a big advantage. Having the same vendor, Cisco, for switches and wireless, we can roll out more features without having to worry whether they will be supported or not.
What is most valuable?
The Guest feature is pretty good.
What needs improvement?
Sometimes I've seen some issues come up with the interference. That's an issue users face at times. It becomes very complex when you have a lot of wireless interference in the area, or in your office. It's because of the environment of Cisco. Maybe, in the future, they can work on this area, and fix this issue.
What do I think about the stability of the solution?
The wireless controller runs smoothly, without any issues.
What do I think about the scalability of the solution?
For Cisco Wireless, you need to have Cisco access points and a Cisco controller to get it running, but if you want to expand your infrastructure in Wireless, you just need to buy a new AP and get it installed. It's pretty easy.
How is customer service and technical support?
Tech support for Cisco Wireless has been pretty good. They have helped us through problems.
How was the initial setup?
The setup was straightforward. It's a very complex switch, but if you have a person with the ability to follow the steps, it will be up and running.
What other advice do I have?
Cisco wireless is a pretty good product. I would definitely recommend buying it. If you are looking for a wireless solution I would definitely recommend going with Cisco Wireless.
I rate Cisco Wireless at about eight out of 10. It's pretty good, it's very compatible with other Cisco products.
Disclosure: My company has a business relationship with this vendor other than being a customer: Service integrator.

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