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Mohamed_Rumaiz - PeerSpot reviewer
Head of business at E COAST Technologies
Real User
Top 5Leaderboard
May 12, 2024
Maintains a comprehensive product range across all levels and excels in comparison to other networking sites
Pros and Cons
  • "Cisco is one of the leading brands, particularly in the commercial sector. Other brands such as Extreme, cater to different categories at lower levels. Cisco maintains a comprehensive product range across all levels and excels in comparison to other networking sites. They also boast a team of highly qualified professionals, a feature that sets them apart from competitors like Netgear, which lacks such expertise."

    What is our primary use case?

    We used Cisco wireless for medical centers, including remote locations where the regional GMO and RMO are situated. They required real-time connectivity to maintain in-patient reports.

    What is most valuable?

    Cisco is one of the leading brands, particularly in the commercial sector. Other brands such as Extreme, cater to different categories at lower levels. Cisco maintains a comprehensive product range across all levels and excels in comparison to other networking sites. They also boast a team of highly qualified professionals, a feature that sets them apart from competitors like Netgear, which lacks such expertise.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    The solution is scalable but they have a limitation to each and every product based on the price points. If you go beyond that, there is a proxy error.
    Five people are using this solution. 

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    How are customer service and support?

    We have good support from Cisco Wireless. We've never encountered any technical issues when going through them because once we follow the deployment plan and its steps, any repairs or detections are usually straightforward. If we deviate from the plan, we might encounter difficulties, as we lack the necessary tools.

    How was the initial setup?

    The initial setup is straightforward unless it's a manageable task; otherwise, we must configure their own parameters.

    For deployment, there are manuals available with instructions for both manual setup and automated setup. Based on these instructions, the technician will proceed to configure the Cisco wireless system using the provided panels.

    What was our ROI?

    Most devices are connected wirelessly. Previously, there were few security features, but now security measures are robust. They offer protection, so people trust the technology and use it.

    What's my experience with pricing, setup cost, and licensing?

    The product is expensive.

    What other advice do I have?

    They have to have a permanent license. Without a license, we can't access the cloud. There is cloud management available, but it comes with a cost.

    These devices are not very complicated. They have a standard but extensive functionality that is really helpful. The standard feature is reliable data connectivity followed by bandwidth. However, the devices are almost the same because they meet the user requirements.

    Mostly, government or any corporate clients will prefer a standard product in their infrastructure.

    I recommend the solution depending on their budget. If they are willing to opt for a brand with prestige and reliability, then they can choose Cisco. Additionally, for a budget-friendly option, Alibaba is also available. So, if they aim to keep costs within certain limits, they can consider these options. However, government institutions may face constraints due to their funding limitations. In such environments, they may not prioritize premium solutions. Let's delve deeper into this. They might include that particular brand in a closed-end project. However, companies typically prioritize their annual costs and overall expenses.

    Overall, I rate the solution a nine to ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    PeerSpot user
    Michael Lees - PeerSpot reviewer
    Production Director at Whitespider
    User
    Feb 28, 2024
    Affordable, resilient, and performs better than other solutions in the market
    Pros and Cons
    • "The solution is very good at supporting IoT applications."
    • "Assurance capabilities must be improved."

    What is our primary use case?

    We use the solution for mobility. Our clients use the solution in the manufacturing, education, hospitality, and sports industries. We do some work for Formula 1. We are using versions 17.3 to 17.9.4.

    What is most valuable?

    The solution is very good at supporting IoT applications. Cisco's Unified architecture is second to none. The move to 6-GHz and WPA as mandatory standards is good. We can secure mobility between the older IOS controllers and the new Catalyst Wireless LAN Controllers. We can use our own PKI environment. We can register APs against the Wireless LAN Controller using our own certificates.

    We need not rely on the manufacturer-installed certificate, which has a validity period of ten years. Many hospital environments have APs older than ten years because the manufacturer certificate expires after ten years. Those APs drop off the network. Putting our own certificates gets us around that problem.

    The solution’s management tools massively streamline network operations. DNA Center has come a long way since its inception. We can switch to the Catalyst Controller with the wizard on the box or the Day 0 setup wizard through DNA Center. It takes much effort out of the switchover between the Wireless LAN Controllers. We can manage the configuration. Whether it's an SDA environment or a non-SDA fabric, we can easily deploy the Wireless LAN Controller.

    What needs improvement?

    Assurance capabilities must be improved. There should be more Assurance features on the Wireless LAN Controller. A lot of it is bundled into the DNA Center. Having a little more Assurance regarding what the RF Spectrum looks like will be good. Juniper Mist has a lot of analytical data on the dashboard.

    The customers would be compelled to look at DNA Center as a longer-term and more comprehensive solution if Cisco were to give them an insight into some of the Assurance capabilities that might be available in DNA Center. The tool must provide something like RF Neighbor. It must enable organizations to receive signal strength and signal-to-noise ratio and see how clients perform in their wireless network. It must have a cap. If we want additional functionality to see our entire network, that's where DNA Center fits in.

    For how long have I used the solution?

    I have been using the solution for 15 years.

    What do I think about the stability of the solution?

    The tool is stable. The statefulness between the controllers works well. Uptime is very strong. I rate the stability a nine out of ten. It is a very stable platform.

    What do I think about the scalability of the solution?

    The scalability of Cisco Wireless has benefited our customers. We love Cisco 1900. It has all the features from the previous controllers. The way that the architecture is built in the box is massively more scalable than the old one. We can spread processes over different resources using tags. I rate the scalability a ten out of ten. Our customers are small, medium, and large enterprises.

    How was the initial setup?

    The setup is easy. I rate the ease of setup a ten out of ten. The deployment takes up to an hour if we have to do some software upgrades.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is reasonable. We license the APs and not the controllers.

    Which other solutions did I evaluate?

    Compared to other companies like Juniper, Aruba, and Extreme, Cisco APs tend to perform better.

    What other advice do I have?

    I work for a partner. I have only used physical controllers. People who want to use the tool must review the Miercom reports. The reports are independent tests that Miercom runs against Cisco and its competitors. I haven't read one where it hasn't been Cisco that has come out on top. If your enterprise wants a stable, high-performing, and resilient wireless tool, Cisco is the solution for you. Overall, I rate the product a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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    Yaser_Altwailey - PeerSpot reviewer
    Network Engineer at General Authority OF ZAKAT & TAX
    Real User
    Top 5Leaderboard
    Jan 22, 2024
    A useful tool for handheld devices that need wireless connections
    Pros and Cons
    • "It is a very stable solution."
    • "What my company doesn't like about the product is related to the coverage it provides to access points, an area which is one of the most important ones for us."

    What is our primary use case?

    I use the solution in my company since we have tablets, which are handheld devices that need wireless connections. Our company uses the tool for our walkie-talkies, laptops, wireless phones, and transit devices.

    How has it helped my organization?

    My company needs wireless devices and access point devices to operate our handheld devices.

    What is most valuable?

    The most valuable feature of the solution is its performance, which is okay. Cisco Wireless has good integration features and is easy to use.

    What needs improvement?

    What my company doesn't like about the product is related to the coverage it provides to access points, an area which is one of the most important ones for us.

    One of the bad things about Cisco Wireless is that with every new wireless controller, the access points are shown as out of service. The oldest wireless access points in our company cannot, most of the time, work with the latest wireless controller offered by Cisco.

    For how long have I used the solution?

    I have been using Cisco Wireless for fifteen years.

    What do I think about the stability of the solution?

    It is a very stable solution. My company uses various redundancy models since it is the most important factor for ensuring stability.

    What do I think about the scalability of the solution?

    It is a scalable solution.

    The product is used for around 3,000 to 5,000 devices.

    Right now, my company has opted for a product from another vendor, Huawei, to increase the use of the same functionalities provided by Cisco Wireless.

    How are customer service and support?

    As the product is stable, there has been no need to contact the tool's technical support team. The technical support team of the product is good since they have always been available anytime our company tried to contact them.

    Which solution did I use previously and why did I switch?

    My company uses Aruba and Huawei.

    My company has seen that Huawei's lifecycle management system is the best. Huawei is best for managing devices, which is why my company likes the tool. Huawei is also easily available in the market, so you can place an order and get it immediately. Huawei Office has better coverage than the devices that fall under Cisco.

    How was the initial setup?

    The product's initial setup phase was straightforward.

    For the product's deployment phase, our company makes a plan. After the installation process of the product on an on-premises model, my company builds service accounts with the application team. In the area of the security offered by the firewall, some of the ports are kept open, after which we integrate it with the back-end devices. We use three security zones for the gateway, including the pre-shared key, captive portal, and SMS message through which users can log in to the product.

    The solution is deployed on an on-premises model.

    As there is a need to transfer certain services from one account to another during the product's on-premises deployment phase and integration, which is taken care of by our technical personnel, it takes around a month to complete the deployment process.

    Two engineers and four technicians are required to take care of the deployment and maintenance of the product.

    What about the implementation team?

    My company did not just see the help of consultants but also engineers from Cisco to help us with the product's installation process and for all the tips for the deployment and the integration with the wireless controller.

    What's my experience with pricing, setup cost, and licensing?

    The price of Cisco Wireless is the same as that offered by Huawei.

    Presently, there is no difference in the prices between Cisco and Huawei.

    There is a need to renew the licenses for Cisco Wireless every three years. My company needs to pay around 25 percent of the budget meant for the tools we purchase towards the price of Cisco Wireless.

    The payment made towards the licensing is not for the operational purpose of the product but towards the support, which is why it may come across as an expensive product to many.

    What other advice do I have?

    My recommendation to others about the product depends on why they want to use it. There are so many types of wireless controllers from other vendors like Cisco, Huawei, and HP, but Cisco is the best one for stability. For the coverage Cisco Wireless provides, I won't recommend it.

    I rate the overall tool a ten out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Hassen Ellouze - PeerSpot reviewer
    Co-Director at Proxym Group
    Reseller
    Top 5
    Apr 24, 2024
    Offers good flexibility, security, coverage, and stability
    Pros and Cons
    • "Cisco Wireless improves mobility and flexibility. The only case we are working on is with hospitals, focusing on the mobility of doctors within the hospital. Everywhere, doctors need to be connected to the network, even within the operating theater, patient rooms, and even the basement, like the radiology department. As far as the solution goes, the coverage is usually very comprehensive."
    • "For pricing, Cisco has to make an effort, or Cisco has to improve the distribution channel."

    What is our primary use case?

    We have to set up the whole solution. The wireless network is a big part of the solution because of the mobility within the hospital. Doctors use their smartphones to access the system, so they need very stable and strong wireless connectivity. 

    The hospital layout means a doctor might be quite far from the room, and there could potentially be a significant signal problem. With Cisco, we don't have this problem.

    How has it helped my organization?

    Cisco Wireless improves mobility and flexibility. The only case we are working on is with hospitals, focusing on the mobility of doctors within the hospital.

    Everywhere, doctors need to be connected to the network, even within the operating theater, patient rooms, and even the basement, like the radiology department. As far as the solution goes, the coverage is usually very comprehensive.

    I would rate the impact of the implementation of Cisco Wireless on the overall IT infrastructure and user experience a seven out of ten, with ten being very positive impact. 

    What is most valuable?

    It offers good security, coverage, and stability. I like these aspects.

    What needs improvement?

    For pricing, Cisco has to make an effort, or Cisco has to improve the distribution channel.

    It means when I send an email or when I have a complaint, for example, there is a Cisco distributor, and it's in competition with others. 

    I have to escalate this case to Cisco, and it will help us to improve our business with Cisco and prevent us from going to other solutions like Aruba or now Fortinet. We have some good switches and access point controllers now.

    So, sometimes, when we find some problems with Cisco's distribution channel, we switch our customers to other brands.

    What do I think about the stability of the solution?

    I would rate the stability a nine out of ten. Within our customers, the hospital infrastructure is established from the first day, and it's still stable. 

    What do I think about the scalability of the solution?

    The hospital was 100 beds and still is, for ten years. So, we didn't really experience the scalability of this kind of solution.

    So, I don't have experience with the scalability of the solution. We usually have medium-sized businesses. We work ith hospitals that have 100 to 200 beds. This is our market. We have the same kind of clients. 

    How was the initial setup?

    The initial setup was difficult the first time, but now it's easy for us.

    We have to test the coverage area; the configuration will take us one day. But to test the coverage area, it will take maybe ten days to two weeks.

    What about the implementation team?

    We set up the whole network, including the privileged network, wireless network, and security with firewalling.

    What's my experience with pricing, setup cost, and licensing?

    It is an expensive product. I would rate the pricing a nine out of ten, with ten being expensive. 

    What other advice do I have?

    Overall, I would rate the solution a nine out of ten. 

    I would recommend using it because of my good experience with it. They are stable and secure. All good experiences.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Arif-Kundi - PeerSpot reviewer
    CEO at BazTech
    Real User
    Top 20
    Mar 26, 2024
    Significantly improved our reliability and coverage
    Pros and Cons
    • "The most valuable features for network security with Cisco Wireless were the policy enforcement capabilities."
    • "It's expensive."

    What is our primary use case?

    When we transitioned to using Cisco Wireless for our network access, it significantly improved our reliability and coverage. Previously, we had sporadic access points and inconsistent configurations, leading to security issues and disruptions. We implemented a policy-based infrastructure, securing our Wi-Fi network and ensuring connectivity to our ERP and email systems.

    What is most valuable?

    The most valuable features for network security with Cisco Wireless were the policy enforcement capabilities. Once the approved policy was implemented, it ensured secure access and control over the network, which was crucial for maintaining security standards.       

    What needs improvement?

    The deployment of Cisco Wireless is centralized, offering native security features at the access points. Regarding price, it might be considered expensive, but if the features and ease of use are proven effective, it's worth it.

    For how long have I used the solution?

    I have been using Cisco Wireless since the least 10 years.

    What do I think about the stability of the solution?

    The stability of Cisco Wireless was excellent, with no complaints about downtime.

    What do I think about the scalability of the solution?

    Regarding scalability, our organization, being a public sector entity, didn't face scalability issues as we were already optimized. There were no plans for expansion or increasing device numbers.

    How are customer service and support?

    We never had to contact tech support for Cisco Wireless as we didn't encounter any issues requiring assistance. Maintenance services weren't utilized, so I can't comment on their impact. 

    How was the initial setup?

    Deploying Cisco Wireless was straightforward for us as it was managed by the IT department. We didn't encounter any major issues during deployment. The process involved assessing placement for access points across the campus to ensure seamless coverage. Deployment could be done on-premises if needed.

    What other advice do I have?

    One piece of advice I'd give is to understand the deployment process thoroughly before starting. It's important to have a solid infrastructure design in place before implementing Cisco Wireless. Regarding cost, while it may seem expensive initially, if the features align with your needs, it's worth considering. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Kamran Aslam - PeerSpot reviewer
    Manager IT at Sefam pvt limited
    Real User
    May 24, 2023
    Straightforward setup but the solution is expensive
    Pros and Cons
    • "It is a stable solution. The performance was good."
    • "It was expensive. Considering the challenges faced in third-world countries like Pakistan or India, cheaper solutions are preferred."

    What needs improvement?

    The performance was good. However, most of the issues were due to changes in Cisco versions.

    For how long have I used the solution?

    In my last organization, which was a university, we used it for seven years. But in this current organization, we are not using it yet.

    What do I think about the stability of the solution?

    It is a stable solution. The performance was good. However, most of the issues were due to changes in Cisco versions. 

    There were more than 25,000 students who were using it. It was a good experience for us because Cisco supported us in our workflow. We were facing many problems before Cisco, but after implementing it, we had great functionality. And since then, we haven't changed a single AP.

    What do I think about the scalability of the solution?

    It was better than other APs in terms of wireless equipment and performance.

    How are customer service and support?

    It is a straightforward solution. That's why we just required some technical support from a third party. At that time, when we were at the finishing side or during the landing time.

    Which solution did I use previously and why did I switch?

    If I make a comparison with Huawei 6.0 with Cisco, Huawei is better. 

    How was the initial setup?

    The initial setup is straightforward. 

    What about the implementation team?

    Our in-house team deployed the solution. 

    What's my experience with pricing, setup cost, and licensing?

    It was expensive. Considering the challenges faced in third-world countries like Pakistan or India, cheaper solutions are preferred. Huawei, for example, is much cheaper compared to Cisco.

    We use an annual license model. 

    What other advice do I have?

    I recommend using Cisco.

    Overall, I would rate the solution a seven out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Radek Skrivanek - PeerSpot reviewer
    Department Leader: Project Leadership Production Compact at SKODA AUTO a.s.
    Real User
    Jan 29, 2024
    A product that offers great stability from a technical perspective along with good scalability features
    Pros and Cons
    • "The most valuable feature of the solution stems from the fact that it can be integrated into other solutions in a particular environment, including where there are wired and wireless connections."
    • "The coverage provided by the solution is an area of concern in some cases, making it an area where improvements are required."

    What is our primary use case?

    I use the solution in my company to cover complex spaces. The tool can be useful to connect some devices to the ethernet.

    How has it helped my organization?

    For end users, the tool must be easy to connect and use. Technical stability is important for my company, and I haven't seen any problems with the product.

    What is most valuable?

    The most valuable feature of the solution stems from the fact that it can be integrated into other solutions in a particular environment, including where there are wired and wireless connections.

    What needs improvement?

    The coverage provided by the solution is an area of concern in some cases, making it an area where improvements are required.

    From an improvement perspective, the product could be made cheaper.

    For how long have I used the solution?

    I have been using Cisco Wireless for a few years. I don't remember the version of the solution.

    What do I think about the stability of the solution?

    It is a stable solution.

    What do I think about the scalability of the solution?

    It is a scalable solution.

    A few hundred people use the product in my company.

    My company will probably increase the number of users for the tool.

    Which solution did I use previously and why did I switch?

    Apart from Cisco Wireless, I have used some other solutions in my company only for testing purposes.

    How was the initial setup?

    There are no major problems in the area of the product's initial setup phase.

    The solution is deployed on the cloud.

    The solution can be deployed in a week.

    Around ten people in my company take care of the product's deployment and maintenance.

    What about the implementation team?

    The product's deployment phase was done with the help of my company's in-house personnel.

    What's my experience with pricing, setup cost, and licensing?

    The product is expensive.

    What other advice do I have?

    My company has no problems with the performance offered by the product.

    Cisco offers the best solutions in the market.

    To those who plan to use the solution in the future, I would say that it is a tool that needs to be completely integrated into an infrastructure.

    I rate the overall product a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Pratik Kadam - PeerSpot reviewer
    Senior Network Specialist at Anheuser-Busch InBev
    Real User
    Sep 14, 2023
    The product can be deployed and scaled easily, but it is costly, and the interface must be improved
    Pros and Cons
    • "Cisco's support team is the best in the industry."
    • "The product’s interface must be improved."

    What is our primary use case?

    I work for a manufacturing company.

    What is most valuable?

    We can support clients over wireless networks. We get free and easy roaming.

    What needs improvement?

    The product’s interface must be improved.

    For how long have I used the solution?

    I have been using the solution for the last ten years.

    What do I think about the stability of the solution?

    The tool is stable.

    What do I think about the scalability of the solution?

    The tool is easily scalable. Smaller companies would not be able to afford the solution. They should choose products like Aruba and Meraki. I don't recommend Cisco for smaller companies.

    How are customer service and support?

    Support is excellent. Cisco's support team is the best in the industry. I rate support a seven or eight out of ten.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is easy. The deployment doesn’t take much time. We can deploy the tool in three to four hours if the configuration is ready.

    What's my experience with pricing, setup cost, and licensing?

    The solution is very costly.

    Which other solutions did I evaluate?

    Cisco has collaborated with Meraki. Meraki products are much more economical than Cisco Wireless. Meraki’s interface is better. It’s a plug-and-play solution.

    What other advice do I have?

    I would advise people not to choose Cisco Wireless. They should choose Meraki Wireless. It is also a Cisco product. It is much better and easier to operate. Overall, I rate the solution a seven or eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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