We provide solutions to a university and Cisco Wireless is one of them.
CEO at BRIGHT-i SYSTEMS LIMITED
Offers central management, reliability, ensures the bandwidth, and segregates the network
Pros and Cons
- "The solution offers central management, reliability, and signal, ensures the bandwidth, and segregates the network. It also maintains the authentication process in the compass solution, which is good regarding multiple software."
- "The solution should introduce natural language troubleshooting processes. It will identify possible problems or errors due to the symptoms."
What is our primary use case?
What is most valuable?
The solution offers central management, reliability, and signal, ensures the bandwidth, and segregates the network. It also maintains the authentication process in the compass solution, which is good regarding multiple software.
What needs improvement?
The solution should introduce natural language troubleshooting processes. It will identify possible problems or errors due to the symptoms.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability a nine out of ten.
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What do I think about the scalability of the solution?
The solution is good for expansion. We cater the solution to enterprise businesses.
I rate the solution’s scalability a seven out of ten.
How are customer service and support?
Sometimes, the solution has lingering issues with the other dependencies.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is a bit complex. It depends on the project size and requirements. It takes almost a day, excluding the infrastructure part.
I rate the initial setup an eight out of ten, where one is difficult and ten is easy.
What's my experience with pricing, setup cost, and licensing?
Cisco’s pricing is top ranking in the market and the competition out of 300 products. It is moderate. Cisco Wireless has a complex licensing model. While some features are offered without a license for integration and central management, others require licensing for activation. SmartNet support and other tools are also necessary, adding to the complexity. Segregating the costs into one-time payments for integration licenses and separate payments for SmartNet could reduce overall costs.
What other advice do I have?
We recommend Cisco for enterprise customers because they are already invested in Cisco solutions. Once the setup is complete, they can utilize existing accessories. Additionally, Cisco provides fantastic support and robust product features, making it a reliable, high-performance solution for network needs.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:

Head Of Architecture Department at a university with 51-200 employees
High speed connectivity combined with 100% reliable hardware
Pros and Cons
- "The features that I have found most valuable with Cisco Wireless is that the average connectivity for this WIFI access point is 2.5 gigabytes. That's the highest technology and highest connectivity. They started using the new technology and WIFI to get you a faster connectivity."
- "In the next release, they should add a better reporting feature. The reporting will tell you if you have a problem. That will make the diagnostics easier."
What is our primary use case?
I use Cisco Wireless for education as I am managing a school. We use it for connectivity for students and teachers. It is an international private school. This is why we have to get high speed connectivity.
How has it helped my organization?
I have not used the solution for enough time to give a full evaluation but I will tell you the estimate - I estimate that it will reduce the time for a student to do their work and reduce the time for copying and transferring data through the local network. That's the reason that what we needed to get this hardware.
What is most valuable?
The features that I have found most valuable with Cisco Wireless is that the average connectivity for this WIFI access point is 2.5 gigabytes. That's the highest technology and highest connectivity. They started using the new technology and WIFI to get you a faster connectivity. All companies jumped from Wave 2 to WIFI 6 for the high speed.
What needs improvement?
I selected Cisco Wireless because I found they improved everything, but there is still a gap in Cisco reporting. It did not invest more into giving accurate reports. That's the missing thing in the solution.
In the next release, they should add a better reporting feature. The reporting will tell you if you have a problem. That will make the diagnostics easier. Although, we have not had problems that required a lot of diagnostics.
For how long have I used the solution?
I just implemented the Cisco Wireless WiFi 6 last weekend.
What do I think about the stability of the solution?
I would be liar if I answered if it is stable because it has only been up for two days.
But the Cisco solution overall, and Cisco Wireless generally, are 100% stable.
What do I think about the scalability of the solution?
It is scalable. We have around 2000 students and teachers using it because we are an educational institution.
I'm the IT manager. My role as IT manager is managing the whole technology results.
We require three staff people for deployment and maintenance of Cisco Wireless - a network administrator and two IT specialists.
How are customer service and support?
They are good.
Which solution did I use previously and why did I switch?
I have been using the Cisco solution since 2011.
How was the initial setup?
The initial setup right now of the access points to the WIFI, and to the switches are managed by FortiGate firewall and the wireless controller. So the routing is through the FortiGate firewall and the activity is through the Cisco switches managed through the wireless controller.
The plan was to upgrade the firewall and remove the old non-supported access point from the system because I used hybrid between these two and WIFI 6. Because this hardware is very expensive to get all at one time, we have a plan to replace all access points for these.
The development takes three days. But the delivery takes a long time. They take a lot of time to deliver hardware.
What about the implementation team?
We implemented with a Cisco partner. They were experts. They did all they were supposed to do and it was active within the time as planned.
What was our ROI?
Two days is not enough to see ROI.
But for the previous experience, yes, I can see ROI. The old access points stayed with us since 2015. I have some working since 2017. I removed some from the system, so I have all 2017 access points still working. That is quite a reliable system.
What other advice do I have?
Any people who are looking to get a stable solution with and long life and long time connectivity should go with Cisco.
The big lesson is that when you invest in expensive hardware, you have to understand that it should be a trusted hardware to give you stability and to make sure that your investment will be returned soon. The cost of implementation and downtime with Cisco are less than with other solutions.
On a scale of one to ten, I would give Cisco Wireless a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Wireless
June 2025

Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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Sr.Manager at a energy/utilities company with 10,001+ employees
Enables high throughput for video but it can be tedious to manage compared to cloud-based solutions
Pros and Cons
- "Setting up Cisco Wireless is pretty straightforward. It takes about an hour or two, and we can handle it in-house. To deploy one project, it takes two to three for a single controller."
- "And from an administration point of view, it is a very tedious job to check on each and every control. We have around 30 or 40 controls in our network."
What is our primary use case?
We have a variety of segments in retail and hospitality, and each has different requirements. We are using this desk with IC for wireless, and we have high throughput access points depending upon the need and the number of footfalls. So we have designed for high throughput or traffic for video. We have a lot of video sessions — Teams meetings — so it definitely helps.
What needs improvement?
Cisco Wireless should have a single administration point, so we don't need to log into different controllers. It should be a single pin where we can centrally manage all the controllers in something like Prime. We are using Arista, so I would recommend a service that offers that kind of cloud setup for wireless.
For how long have I used the solution?
I've been using Cisco Wireless for more than 10 years.
What do I think about the scalability of the solution?
I wouldn't say Cisco Wireless is scalable. I would definitely recommend a more cloud-based setup, like the UCS, which we have for a call manager. It should be on that the lines. So let's compare Cisco Wireless products to other networks that have a cloud-based solution where you can manage thousands of lacks of access points through a single interface. In Cisco Wireless control, we have to log in to each and every appliance, and the clients can support a maximum of 6,000 or 10,000 access points. So it isn't scalable. You have to install a different box. And from an administration point of view, it is a very tedious job to check on each and every control. We have around 30 or 40 controls in our network.
How are customer service and support?
Cisco technical support is pretty good. It is pretty much the same as other products.
How was the initial setup?
Setting up Cisco Wireless is pretty straightforward. It takes about an hour or two, and we can handle it in-house. To deploy one project, it takes two to three for a single controller.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license.
What other advice do I have?
I rate Cisco Wireless seven out of 10. I wouldn't recommend Cisco Wireless. I would advise others to look into a cloud-based setup like Arista. Cisco should improve on that part because it is tedious to manage different controllers
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Manager at International School Of Dakar
Highly stable, scalable, and secure
Pros and Cons
- "The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are not as simple."
- "Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier."
What is our primary use case?
We use Cisco Wireless for networking in an education center.
What is most valuable?
The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are differentiation.
If you use the EAP for wireless security it is good. The only setback is the user has to have their own login, it is easy to do. If you make a user group for many students because they do not know the password. Having everyone use a group user account is not good. It is best for every student to have their own login. The connectivity will be better.
What needs improvement?
Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier. There are many things you can do with the dashboards. With Cisco Wireless if you have to manage the switches, backbone, or update the controllers you have to have someone with Cisco certification or know someone who can support you with the management of the solution. I have colleagues that have difficulties when I am away making changes to the Cisco Wireless devices and this is one of the reasons we are switching this solution to Cisco Meraki.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 14 years.
What do I think about the stability of the solution?
The solution is stable. However, I had some issues last month with older Cisco wireless solutions. The certificates for some access points had expired and did not want to connect to the WLC.
Finally, I found a solution and got them all to work fine.
Why did I say it is stable. Since, we had installed it from 2009 until 2020 we had no major problem.
We started with a single SSID then with 2 SSIDs then we went up to 4 SSIDs. All 3 used authentication with a radius server. The fourth was managed by the WLC as Guest wifi.
This situation had to be foreseen because Cisco had announced on June 30, 2016 the dates of discontinuation and end of life of the range of our access points. The end date of routine failure analysis and new service provision had been declared on December 29, 2017.
It took 4 years later to face this certification problem.
Our network system of Cisco was really user-friendly:
-With printing with google cloud before it is stopped.
Our new MYQ system is too
- With our IP phone system
- With all practices (Windows, Mac, Tablets, phones and chromebooks)
- With our accounting system.
We really say Alhamdoulila.
What do I think about the scalability of the solution?
The solution has good coverage and people can have access quickly.
We have approximately 700 students with Chromebooks connecting to the network.
How are customer service and support?
I have not used technical support but if you want technical support it costs money.
Which solution did I use previously and why did I switch?
I have used HPE and Apple wireless solutions previously.
How was the initial setup?
The installation of the solution is easy but it might not be for others. I have used the solution for a long time.
What's my experience with pricing, setup cost, and licensing?
Cisco Wireless solutions should have a price reduction for educations centers. Education centers are there to help people grow and there are not large budgets. The solution tends to be expensive and it can cause difficulties when purchasing them here in Africa.
Which other solutions did I evaluate?
I have evaluated other solutions, like Aruba through my nephew. This is the system he used at university in the US.
What other advice do I have?
I would recommend this solution to anyone, Cisco is the best. We are migrating to Cisco Meraki next week.
I rate Cisco Wireless a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a healthcare company with 1,001-5,000 employees
Easy to set up with good filtering and a relatively fast deployment
Pros and Cons
- "The initial setup is easy. It's fairly quick to deploy."
- "The interface could be better."
What is our primary use case?
We primarily use the solution in order to provide wireless clients access to our hospital network.
What is most valuable?
The BCO is a great basic feature.
We enjoy having access to the security features and MAC filtering.
All the files are standard and supported, which is a good thing.
The initial setup is easy. It's fairly quick to deploy.
The product scales well and expands quite easily.
What needs improvement?
The interface could be better.
It's a hospital network; we have a lot of X-ray machines and other machines which may interrupt the WiFi signals. They need to provide more stability with respect to the interference or help us can analyze what is causing the interference issues from the controller side so that we could more effectively troubleshoot.
The pricing of the product is quite high.
I've heard the WiFi 6 is in the market and I would like to explore WiFi 6 features.
Having a single SSID and adding a personal device or an organizational device that an SSID can automatically pick and connect to would be great.
For how long have I used the solution?
I've been working with the solution for over ten years at this point. It's been a while now.
What do I think about the stability of the solution?
While the product is stable, in some areas when the user sees a disconnection, we are not able to identify whether it's an access point issue or if it is due to some interference in that area of the hospital (due to hospital equipment). We need help detecting issues via the controller.
What do I think about the scalability of the solution?
We have around 4,000 to 5,000 users on the solution.
It is easy to scale as it is centralized. You just need to add more access points if you would like to expand the product.
How are customer service and technical support?
Technical support is great. One time, we had a controller issue due to a hardware failure and they replaced it within two days. They are extremely helpful and responsive. We are satisfied with the level of support they provide.
How was the initial setup?
The initial setup is very simple. It's not overly complex or difficult. A company shouldn't have any trouble implementing it.
Initially, we need to get the hardware and put the basic configurations of network settings in order. I don't think it will take more than one hour to do the basic configuration. More complexity, however, does take time.
The solution doesn't require too much maintenance. Our access points are very old, however, they are pretty stable. For around 10 years, we have been running on the old hardware and it is time to renew, actually, as the product is almost end of support. However, so far, the maintenance has been quite minimal.
What about the implementation team?
The first time we implemented the solution, we did request vendor support.
What's my experience with pricing, setup cost, and licensing?
The product is quite expensive, and it's making us reconsider staying with Cisco.
Which other solutions did I evaluate?
As this solution is near its end-of-life, my company is looking into other solutions such as Aruba or Huawei. We have not decided yet on what we will do, however, the Cisco pricing is very costly. We would like to check out other options that are cheaper, and which can offer the same kind of stability and features.
What other advice do I have?
I'm just a customer and an end-user.
We aren't necessarily using the latest version of the solution. Some access points, for example, are so old we cannot upgrade them any longer.
I'd recommend the solution to other users. If you have the money and budget, Cisco is a good, stable solution.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at Hyundai Autoever Company
Has easy installation which can be completed in a day
Pros and Cons
- "I find the tool to be 99 percent stable."
- "The main disadvantage of Cisco Wireless is its cost - it's expensive. Its interface is not easy. However, I like it since I am an engineer."
What needs improvement?
The main disadvantage of Cisco Wireless is its cost - it's expensive. Its interface is not easy. However, I like it since I am an engineer.
For how long have I used the solution?
I have been using the product for ten years.
What do I think about the stability of the solution?
I find the tool to be 99 percent stable.
What do I think about the scalability of the solution?
Meraki is more scalable than Cisco Wireless.
How was the initial setup?
For Cisco Wireless installation, we usually need two people. The whole deployment takes about one day. Maintenance is good for engineers, but I'm unsure about regular users. It's easy, but we need about four people to maintain the product.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a nine out of ten.
What other advice do I have?
I prefer Aruba over Cisco Wireless. It is cheaper and easier to deploy, and the Aruba system is easier to install than Cisco solutions. I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solutions Architect at Espina IT
Stable product with integration and authentication features
Pros and Cons
- "The product has valuable features for integration and authentication."
- "They should introduce zero interference capabilities."
What is our primary use case?
We have deployed 5000 customer access points to provide product navigation and Wi-Fi connectivity.
How has it helped my organization?
Cisco Wireless enables end-to-end connectivity for endpoints. We can deploy wireless access points indoors and outdoors as well.
What is most valuable?
The product has valuable features for integration and authentication.
What needs improvement?
They should introduce zero interference capabilities.
For how long have I used the solution?
We have been using Cisco Wireless for 14 years. At present, we use the latest version.
What do I think about the stability of the solution?
The product is stable. Cisco provides good support services in case of outages.
What do I think about the scalability of the solution?
We have six medium and large businesses as customers for Cisco Wireless. We have integrated it with multiple solutions. I rate the scalability an eight out of ten.
How are customer service and support?
Cisco provides quick and efficient support services. Whenever you call them, they immediately assign the engineers. This is the first time I have seen any other vendor responding this quickly. It is the part of the product.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup process takes two to four months. We collect the essential information for the network implementation document. Further, we deploy a few controllers and integrate the application. Later, we add endpoints to the existing network and create server IDs. We test the connection's speed efficiency and the signal's strength. This is how we complete the deployment process.
What's my experience with pricing, setup cost, and licensing?
The platform is expensive for small-scale businesses. There are no extra costs included. We can add essential features to the on-premise version as required.
I rate the pricing an eight or nine out of ten.
What other advice do I have?
They provide good support services for the tenure of the contract and software upgrade. I rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Network Specialist at Mercury Limited
Creating policies is simple as is scaling to extend coverage
Pros and Cons
- "Creating policies is simple."
- "The media stream and Mojo settings are not sufficiently supported."
What is our primary use case?
Our primary use case is for a guest portal type of scenario where different types of users can connect. We use SAML authentication for that. We are customers of Cisco via a third-party vendor and I'm a network specialist.
What is most valuable?
It's valuable to us that creating policies is simple. We use Cisco ISE and it works well with the product.
What needs improvement?
I've found that the media stream and Mojo settings are not sufficiently supported. The other issue we have is that when the access point goes down, we don't get any indication of the reason. This has to be fine-tuned so that a trigger is sent to the Cisco Server or any third-party server, and we get the alerts. I'd really like to see bug-free software.
For how long have I used the solution?
I've been using this solution for over a year.
What do I think about the stability of the solution?
Stability could be improved but it's not bad.
What do I think about the scalability of the solution?
The solution is easy to scale and if you have the latest wireless controller, you can really extend the coverage and extend the APs.
How are customer service and support?
Technical support is awesome, we're very satisfied.
Which solution did I use previously and why did I switch?
I know that Aruba is better than Cisco, they really need to improve things.
How was the initial setup?
We carried out the implementation ourselves and it was quite straightforward. It took around six to eight months to implement the entire solution, install access points, configure and fine-tune. There's no specific maintenance required, it's mostly the operational aspect, upgrading software, and hardware support. We currently have around 6,000 users.
What's my experience with pricing, setup cost, and licensing?
Cisco is a bit pricey compared to other vendors like Ruckus which have pretty decent pricing. If a customer asks me for a cost-effective solution, I may go with Huawei but if it's in the enterprise dev environment, then I'd go with Cisco, Aruba, or Ruckus as a third choice.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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