I primarily offer my clients solutions with managed services, the standard managed services. It is used for wireless connectivity.
Sales Leader - Data Center at YSSY & Co
Great technical support with a simple setup and a flexible design
Pros and Cons
- "Support is fantastic. They are helpful and responsive."
- "Our team is able to design the solution with the necessary features."
- "The pricing of Brazil is very expensive. When you look at other options, they are much cheaper."
- "The pricing of Brazil is very expensive. When you look at other options, they are much cheaper."
What is our primary use case?
What is most valuable?
Our team is able to design the solution with the necessary features. It's flexible.
The solution overall is quite good.
Support is fantastic. They are helpful and responsive.
It's a very simple solution to set up.
We find the solution to be scalable.
The stability on offer is great.
What needs improvement?
The pricing of Brazil is very expensive. When you look at other options, they are much cheaper.
For how long have I used the solution?
I've been working with Cisco since 2000. I've had well over a decade of experience with the product so far. I've used it for a long time.
Buyer's Guide
Cisco Wireless
May 2026
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What do I think about the stability of the solution?
The stability has been great. We haven't had any issues. It doesn't crash or freeze. There aren't bugs or glitches that you have to deal with. The performance is good.
What do I think about the scalability of the solution?
We've found the solution to be quite scalable. If a company wants to expand it, it's not a problem.
We have about 200 people using Cisco Wireless right now.
How are customer service and support?
Technical support from Cisco is excellent. We are very satisfied with their level of attention. They have always been helpful and responsive.
Which solution did I use previously and why did I switch?
I have experience with both Meraki and Cisco.
How was the initial setup?
The initial setup is simple. A company shouldn't have any issues with it. It is not something that is too difficult or complex.
We have five engineers that can handle deployment for our clients.
What about the implementation team?
We've used both consultants and resellers when it comes to setting up the solution.
If our clients need assistance, we can help them set it up.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is quite high.
Clients can pay a licensing fee on a monthly basis.
Any extra fees would depend on the individual client projects.
What other advice do I have?
We're a Cisco partner.
I used various deployment models, including cloud and on-premises as well as hybrid.
I would rate the solution at a ten out of ten. We've been quite happy with its capabilities overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network & Information Security Engineer at a healthcare company with 1,001-5,000 employees
Excellent support and lots of great features but needs a better interface
Pros and Cons
- "The stability is great. It's very reliable."
- "Technical support from Cisco is very good. It's always been much better than its competitors in this regard."
- "Older versions used to be hard to deploy. The latest OS, however, has made things a lot easier. While deployment is much better, it could always be even easier."
- "Older versions used to be hard to deploy."
What is most valuable?
The support from Cisco is always excellent. It's often better than other options, including Aruba.
The product has so many features. If there are maybe a hundred features, a typical organization may only need 60 or 65 at maximum. There's a wide variety of options to choose from.
The stability is great. It's very reliable.
You can do multiple layers with the new OS that Cisco offers.
The new OS streamlines the Cisco offering and it's been very good.
The solution can scale well.
What needs improvement?
Cisco moved from the 5000 series, which was a different OS, to a newer OS, right. The 9800, for example, practically improved how a wireless switch or wireless controller should work, which was not so good in terms of Cisco in the earlier versions. It's improved a lot, however, if you are using older versions, you are on a different OS, and it's not as good as it is now.
Older versions used to be hard to deploy. The latest OS, however, has made things a lot easier. While deployment is much better, it could always be even easier.
The interface could be improved.
For how long have I used the solution?
I've been using the solution for five years or so. We used it for a while, then left it, then came back to it.
What do I think about the stability of the solution?
The stability is very good. I can't find any fault. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable.
What do I think about the scalability of the solution?
The scalability is nice.
We have about 10,000 to 12,000 or so users on the solution right now.
I'm not sure if we plan to increase usage. We are already 100% covered.
How are customer service and support?
Technical support from Cisco is very good. It's always been much better than its competitors in this regard. We are quite satisfied with how helpful and responsive they continue to be. There is no equivalent on the market. They simply will not let you down.
Which solution did I use previously and why did I switch?
I currently also use Aruba. I also have worked with Extreme.
There are very similar devices and have the same features for the most part. Both are stable and excellent in terms of capabilities. Cisco, however, does offer better support.
How was the initial setup?
The initial setup is now pretty straightforward. Cisco came out with a new OS that streamlined everything - including the initial setup. Where Aruba used to be easier (in terms of implementation), Cisco, with its newest updates, has very much improved and they are neck and neck in terms of ease of setup.
I can get a Cisco network up and running n 30 minutes. If someone knows how a Cisco controller works, I am sure, even with the HA, that person can build one full working controller within one hour. For me, in a lab set up with a virtual machine, in a maximum of 30 minutes, I can bring it up and make a small network work. Within one hour I can do that setup.
What about the implementation team?
I can handle the initial setup myself using the GUI for the controller.
What was our ROI?
We don't really see Cisco as a solution that provides an ROI. It's more of a required service for us.
What's my experience with pricing, setup cost, and licensing?
The licensing is usually for an average of three years, depending on what we buy.
There may be some add-ons that could cost a bit more.
While, typically, Cisco is a little bit more costly, the costs also depend on your relationship with Cisco.
What other advice do I have?
I'm a customer and an end-user.
We are using versions six and eight, a mix of both.
We tend to use the on-premises deployment model as we are in healthcare and there are restrictions on what we can do with the cloud and what we cannot do with the cloud.
For those considering the solution, I'd advise them to make sure the support is good in their area or for the solution you choose and that there are knowledgeable people around so that if there are any issues, they can be addressed.
I would rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Wireless
May 2026
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
Deputy Manager at Central Bank of Nigeria
Advanced features needed, stable and good support
Pros and Cons
- "The most valuable features are mobility and security."
- "Cisco Wireless has saved us some costs because you don't need to provision network points for every new staff."
- "The solution could improve by having more advanced features, such as AI that is able to do diagnosis on the network or detect incorrect configurations and is able to tell you what is the recommended practice. Additionally, it would be a benefit to have smart antennas that are able to track your movement, Wi-Fi 6 support, better transfer rates, low latency, stronger signals that can penetrate thick walls, and zero packet losses."
- "The solution could improve by having more advanced features, such as AI that is able to do diagnosis on the network or detect incorrect configurations and is able to tell you what is the recommended practice."
What is our primary use case?
We use Cisco Wireless so that our users can have conductivity within the building.
How has it helped my organization?
Cisco Wireless has improved our productivity.
What is most valuable?
The most valuable features are mobility and security.
What needs improvement?
The solution could improve by having more advanced features, such as AI that is able to do diagnosis on the network or detect incorrect configurations and is able to tell you what is the recommended practice. Additionally, it would be a benefit to have smart antennas that are able to track your movement, Wi-Fi 6 support, better transfer rates, low latency, stronger signals that can penetrate thick walls, and zero packet losses.
We want a solution that can do flex connect allowing the solution to resolve the clients without depending on the controller. The controllers should only do the policy automation, or the configuration change. We don't want the controller to be in line with the data phase.
For how long have I used the solution?
I have used Cisco Wireless within the last 12 months.
What do I think about the stability of the solution?
The stability of the solution has been fine for over a decade. The newer solutions will have better technology and will give us more.
What do I think about the scalability of the solution?
The solution is scalable. We have not had any congestion issues.
We have over 5,000 users using this solution. Will would increase the usage of this solution if more users need access.
How are customer service and support?
The technical support from Cisco is very good.
How was the initial setup?
The installation is not difficult and took approximately two weeks.
What was our ROI?
Cisco Wireless has saved us some costs because you don't need to provision network points for every new staff. All we do is give the staff an IT work tool, such as a wireless laptop or a wireless computer, and they can be part of the network as soon as possible.
What's my experience with pricing, setup cost, and licensing?
We have to pay for the hardware and support is extra and we do pay for the support.
What other advice do I have?
My advice to others wanting to implement this solution is they should have very good support. You don't have to be a leader in the market. They don't have to be challengers. You don't have to be a visionary. If you have very good support clients will be happy with the product.
I rate Cisco Wireless a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Lead Presales at a tech services company with 1-10 employees
Overall good features, highly stable, and scalable
Pros and Cons
- "Cisco Wireless is highly stable."
- "Most companies have Cisco as their backbone infrastructure and if you have Cisco solutions already in place, you should continue with Cisco."
- "The installation is very tiring and painful, the process could be easier."
- "The installation is very tiring and painful, the process could be easier."
What is our primary use case?
Cisco Wireless can be used for a wireless solution anywhere you require.
Cisco wireless plus, Cisco routers, or Cisco switches, when combining them together they work very well. Some of the controller features are available now in the Cisco switches and routers. Most companies have Cisco as their backbone infrastructure and if you have Cisco solutions already in place, you should continue with Cisco.
What is most valuable?
Overall good featured product.
For how long have I used the solution?
I have been using Cisco Wireless for more than one year.
What do I think about the stability of the solution?
Cisco Wireless is highly stable.
What do I think about the scalability of the solution?
The scalability of Cisco Wireless is good.
We have approximately 300 users using the solution.
How was the initial setup?
The installation is very tiring and painful, the process could be easier.
We have completed the installation of eight access point routers in three days, and this was because of some issues with the infrastructure. We had a customer that had 10 access points and the controller was there. It was simple, it was only a one-day process to put it in, connect with the controller, and it is configured.
Other solutions, such as Oracle and Aruba, tend to be less complicated.
What about the implementation team?
We have two people that are required at a minimum to do the implementation and maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
There are annual subscriptions to use this solution. I have not been able to understand the licensing of Cisco. Some of the Cisco executives were not able to understand them either. When you first start out the price is zero but when it comes to a time of renewal you have to pay.
I cannot say the solution should be cheaper because it has a good price point. It is not that they are very expensive, but compared to other solutions available in the market they are expensive. However, they are premium products that make the price suitable for what benefits you receive.
Which other solutions did I evaluate?
I have evaluated Oracle and Aruba solutions.
What other advice do I have?
I would recommend this solution to others.
I rate Cisco Wireless an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive at FFC
Scales well, stable and is easy to use, but installation could be simplified
Pros and Cons
- "Cisco Wireless is easy to use."
- "Cisco Wireless is easy to use."
- "It should be fully compatible with other devices."
- "Because my wireless controller is not fully compatible with the latest AC and AX compatible devices, we have been experiencing some issues with the wireless controller as technology evolves."
What is most valuable?
Cisco Wireless is easy to use.
What needs improvement?
Because my wireless controller is not fully compatible with the latest AC and AX compatible devices, we have been experiencing some issues with the wireless controller as technology evolves. We have plans to replace it. Previously it was working fine, but now we have faced several issues.
We will tweak them until we find a good solution. Let's see where this goes in the future.
It should be fully compatible with other devices.
For how long have I used the solution?
I have been working with Cisco Wireless for ten years.
What do I think about the stability of the solution?
We have not experienced any issue with the stability of Cisco Wireless.
What do I think about the scalability of the solution?
It is scalable enough. We have a 13-story high-rise building, and I have two wireless controllers to serve the entire structure.
We can easily scale it up. We currently have 50 access points, but I can scale it up to 60 or 70 if necessary.
Cisco Wireless is a scalable product.
This solution is used by 300 people.
How are customer service and support?
We have not contacted technical support.
Which solution did I use previously and why did I switch?
We plan to deploy Cisco SD-WAN in December.
We use Cisco WLC, and our entire VOQ is Cisco-based.
My core network, distribution network, and access network are all Cisco-based.
How was the initial setup?
The installation was a bit complex.
It took me about a day to finish.
What about the implementation team?
We were able to complete the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
There are no subscription fees.
What other advice do I have?
I would recommend this solution to others.
I would rate Cisco Wireless a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr.Manager at a energy/utilities company with 10,001+ employees
Enables high throughput for video but it can be tedious to manage compared to cloud-based solutions
Pros and Cons
- "Setting up Cisco Wireless is pretty straightforward. It takes about an hour or two, and we can handle it in-house. To deploy one project, it takes two to three for a single controller."
- "Setting up Cisco Wireless is pretty straightforward. It takes about an hour or two, and we can handle it in-house."
- "And from an administration point of view, it is a very tedious job to check on each and every control. We have around 30 or 40 controls in our network."
- "And from an administration point of view, it is a very tedious job to check on each and every control. We have around 30 or 40 controls in our network."
What is our primary use case?
We have a variety of segments in retail and hospitality, and each has different requirements. We are using this desk with IC for wireless, and we have high throughput access points depending upon the need and the number of footfalls. So we have designed for high throughput or traffic for video. We have a lot of video sessions — Teams meetings — so it definitely helps.
What needs improvement?
Cisco Wireless should have a single administration point, so we don't need to log into different controllers. It should be a single pin where we can centrally manage all the controllers in something like Prime. We are using Arista, so I would recommend a service that offers that kind of cloud setup for wireless.
For how long have I used the solution?
I've been using Cisco Wireless for more than 10 years.
What do I think about the scalability of the solution?
I wouldn't say Cisco Wireless is scalable. I would definitely recommend a more cloud-based setup, like the UCS, which we have for a call manager. It should be on that the lines. So let's compare Cisco Wireless products to other networks that have a cloud-based solution where you can manage thousands of lacks of access points through a single interface. In Cisco Wireless control, we have to log in to each and every appliance, and the clients can support a maximum of 6,000 or 10,000 access points. So it isn't scalable. You have to install a different box. And from an administration point of view, it is a very tedious job to check on each and every control. We have around 30 or 40 controls in our network.
How are customer service and support?
Cisco technical support is pretty good. It is pretty much the same as other products.
How was the initial setup?
Setting up Cisco Wireless is pretty straightforward. It takes about an hour or two, and we can handle it in-house. To deploy one project, it takes two to three for a single controller.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license.
What other advice do I have?
I rate Cisco Wireless seven out of 10. I wouldn't recommend Cisco Wireless. I would advise others to look into a cloud-based setup like Arista. Cisco should improve on that part because it is tedious to manage different controllers
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Mgr - Applications Enterprise Applications at a healthcare company with 10,001+ employees
Stable and easy to use
Pros and Cons
- "For me, the most valuable thing about Cisco Wireless is its ease of use and stability."
- "For me, the most valuable thing about Cisco Wireless is its ease of use and stability."
- "It's very scalable, but when you shift gears sometimes, you have to do more work than people anticipate."
- "Cisco support is good, but I think it could be better."
What is our primary use case?
We're using Cisco Wireless for patient tracking or infant abduction and security — for securing the floor and our infant patients. Cisco is also used for device management, such as IV pumps and other small but significant pieces of equipment that we need to track. We're also using it for temperature monitoring in the refrigerators for drugs and things that must be kept at a specific temperature. We use Cisco Wireless for patients' access and any wireless cart, whether it's a PC or an EKG machine. And we have different channels for stuff in the health network and the staff network versus what is publicly open for the patients and family.
What is most valuable?
For me, the most valuable thing about Cisco Wireless is its ease of use and stability.
What needs improvement?
The biggest pain point has been keeping our people and the vendor up to speed on the technology. It's getting our staff to understand that opening up a laptop and connecting to the WLAN is not the same as triangulating and trying to figure out where an IV pump is. So when you're trying to use the real-time location services, I think it's that shift from your density and your overlap. For example, you used to be able to stick an access point up if something was a little weak in an area. Now, if you stick that access point up, you might have too much coverage in that area, which is as bad as too little coverage. I think it's hard for everybody to get their heads around that. It's not just the vendor—it's also the customers. And how do we continue to partner and ensure that we're all going together as the technology changes.
For how long have I used the solution?
I've been dealing with Cisco for 15 years or thereabouts.
What do I think about the stability of the solution?
Stability's good. I'm not saying we don't end up with something flakey every once in a while, but it's not often at all.
What do I think about the scalability of the solution?
Cisco Wireless seems to be pretty scalable. But, again, they do an excellent job of saying exactly what the coverage will be. And so we have to make sure that when someone wants to add things they understand what it means. Do I have to resurvey that whole area? Because they'll say, it was just wired for wireless access, not location tracking. So now I've got to go in and check my density and things like that. It's very scalable, but when you shift gears sometimes, you have to do more work than people anticipate.
How are customer service and support?
Cisco support is good, but I think it could be better. Their collaboration with their partners is probably the biggest challenge I've had. If I have an issue with an application that runs off the Cisco network and Cisco has to work with their partner to resolve it, that gets a little hanky sometimes.
How was the initial setup?
We've been using the initial one, but we've swapped it out since then, and it's been relatively painless. And when we've expanded, the new buildings get new wireless. And when we've bought new hospitals, they get new wireless. So you've got the stuff that's been in there for a long time, and you've got the stuff that hasn't been there for long at all. So we have a routine for what to do when we've got a new building.
What's my experience with pricing, setup cost, and licensing?
I don't know the details about the pricing. Typically it just gets lumped into my project. So I'm not sure what we're paying in licensing fees.
What other advice do I have?
I'd give Cisco Wireless an eight out of 10. I don't know what to compare it to, but I'm hesitant to give anybody a 10. I'd give them an eight. If you are considering Cisco Wireless, I suggest looking at the total cost of ownership. This stuff doesn't last forever. So when you put it in the ceiling, when will you need to replace it? It's not a one-time investment. And then what is it going to take to get it there? Because sometimes you may end up with the impact you have every time. Hospitals are constantly renovating. Depending on what you need wireless for, you may have to spend tens of thousands re-surveying and repositioning your access points to optimize if you remodel an area. You may have thought, "Oh, I already have wireless in there. Just because I'm moving these three or four walls doesn't mean..." Well, it does mean something. The total cost of ownership matters. Make sure remediations are built into your capital budget if you're doing construction.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Manager at a computer software company with 5,001-10,000 employees
Scalable, priced well, but difficult configuration
Pros and Cons
- "The solution is highly scalable."
- "We have been satisfied with the technical support of Cisco Wireless."
- "The installation is not too difficult but the solution could improve by making the configuration easier."
- "The installation is not too difficult but the solution could improve by making the configuration easier."
What is our primary use case?
The primary use of Cisco Wireless is for IT solutions.
For how long have I used the solution?
I have been using the solution for approximately 10 years.
What do I think about the stability of the solution?
I find the solution to be very stable.
What do I think about the scalability of the solution?
The solution is highly scalable.
We have approximately 1500 users using this solution.
How are customer service and technical support?
We have been satisfied with the technical support of Cisco Wireless.
How was the initial setup?
The installation is not too difficult but the solution could improve by making the configuration easier.
What about the implementation team?
We did the implementation of the solution ourselves.
We have approximately 10 engineers and managers that do the implementation and maintenance.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is fair.
Which other solutions did I evaluate?
I have evaluated Aruba, D-Link, and Ruckus solutions.
What other advice do I have?
I rate Cisco Wireless a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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