We primarily use the solution for our handheld devices. We have about 30 most likely that are medical hand-held devices. We do have a lot of wireless devices out there, including carts. We've got Vocera Badges that we use.
Network Architect at Summa Health System
Great support, very stable, and offers great functionality
Pros and Cons
- "The support offered by Cisco is excellent, and they are very responsive and knowledgeable."
- "Apple is definitely causing a lot of issues by turning on more security features on its equipment. It is causing more problems on the business side. One is what they call a randomized Mac address that Apple has put out. As far as I know, Cisco doesn't have a fix for that."
- "Apple is definitely causing a lot of issues by turning on more security features on its equipment."
What is our primary use case?
What is most valuable?
The support offered by Cisco is excellent. They are very responsive and knowledgeable.
The functionality of the solution is very good.
What needs improvement?
The most difficult part of the solution is us juggling everything. There are eight access points that we have to deal with. They have a tendency to age out. After five years, they go off sale. Then, five years after that, that they're out of support. Usually, when you get a new access point, we have to get to a certain version to get everything to work. However, on top of that, the ones we had 10 years ago are no longer functioning. They make it a complicated battle to try to keep your equipment at proper revisions, all at the time. They kind of force you to upgrade now.
Apple is definitely causing a lot of issues by turning on more security features on its equipment. It is causing more problems on the business side. One is what they call a randomized Mac address that Apple has put out. As far as I know, Cisco doesn't have a fix for that. In other words, it's there to protect the end-user when they're on a guest network or they use randomized Mac addresses. We were trying to implement an employee group that would track the individual via the Mac. Now that it's rotating, we don't have a way to configure that.
I need to figure out how to handle security features that product lines have that offer a non-standard type of security feature that is being turned on constantly by different vendors. iPad also gives us isses. They have it set up so that you don't see the Mac address and the wireless at all. You can't even track your device anymore. I just discovered that last week.
For how long have I used the solution?
We've been using the solution for about 15 years at this point It's been a good long while.
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Cisco Wireless
September 2026
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What do I think about the stability of the solution?
The solution is pretty solid in terms of stability. Out of a rating of ten, I would give them a nine. It's reliable and doesn't crash or freeze. It's not buggy at all.
What do I think about the scalability of the solution?
I would describe the solution as scalable. If a company needs to grow it out they can do so pretty easily.
How are customer service and support?
We're big fans of technical support. It's one of the solution's big selling features. We've very satisfied with the level of support they provide us.
Which solution did I use previously and why did I switch?
I also have experience with Aruba. I'd say that Cisco is a bit more complicated to set up.
That said, we went to Cisco from day one - even before they had wireless controllers. Cisco is our go-to solution.
How was the initial setup?
The initial setup is probably a little bit more complex than Aruba from what I've seen so far. It's not simple per se.
What's my experience with pricing, setup cost, and licensing?
I don't handle the pricing. I don't have it in front of me. I'm not sure what the monthly costs are for our organization.
What other advice do I have?
We're just a customer.
The solution is fairly up-to-date, however, we aren't using the most recent version of the solution right now.
Overall, I'd rate the solution nine out of ten. We've used it for years and it's worked quite well for us with very little issues to speak of.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Support at Za irery
The solution is stable and easy to use
Pros and Cons
- "Cisco Wireless products are easy to use."
- "Cisco Wireless is expensive."
What is most valuable?
Cisco Wireless products are easy to use.
What do I think about the stability of the solution?
Cisco Wireless is stable.
What do I think about the scalability of the solution?
Cisco Wireless is scalable.
How was the initial setup?
It wasn't easy to set up Cisco the first time, but it got easier once I knew what to do. We have a 12-person technical team to deploy and maintain these solutions.
What's my experience with pricing, setup cost, and licensing?
Cisco Wireless is expensive.
What other advice do I have?
I rate Cisco Wireless nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Cisco Wireless
September 2026
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
914,322 professionals have used our research since 2012.
Senior Network Engineer at a museum or institution with 501-1,000 employees
A stable and easy-to-manage solution with a straightforward initial setup
Pros and Cons
- "The product is easy to manage."
- "Sometimes our customers do not get proper IP addresses from the DHCP pool."
What is our primary use case?
We use the solution to broadcast SSIDs. We have around 40 SSIDs with 150 access points across our organization.
What is most valuable?
The product is easy to manage. It is easy to create SSIDs and add access points to wireless controllers.
What needs improvement?
Sometimes our customers do not get proper IP addresses from the DHCP pool.
Clients should see our organization’s pop-up page when they connect to our SSID.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The product has been stable for the last two years.
What do I think about the scalability of the solution?
Two people in my organization use the product.
How was the initial setup?
The initial setup is quite easy for me because I have experience using the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is a little expensive compared to other brands.
What other advice do I have?
Cisco is one of the main products in our region. People who want a solution with flexibility and security should choose Cisco. Overall, I rate the product an eight and a half out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Business Technology Solutions at a financial services firm with 10,001+ employees
Good support and documentation, and extremely stable and scalable
Pros and Cons
- "It is an extremely stable and scalable solution. Its documentation and support are also very good."
- "There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out."
What is most valuable?
It is an extremely stable and scalable solution. Their documentation and support are also very good.
What needs improvement?
There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out.
There is also a small gap in the space of compatibility.
For how long have I used the solution?
We've been deploying Cisco Wireless in our environment for over 20 years.
What do I think about the stability of the solution?
It is extremely stable.
What do I think about the scalability of the solution?
It is extremely scalable.
How are customer service and support?
Their support is very good, and their documentation is also very good.
Which solution did I use previously and why did I switch?
We have only been working with Cisco Wireless. We are a partner and reseller.
How was the initial setup?
Its implementation is not complex. I have trained experts working with me, so it is not at all complex.
What's my experience with pricing, setup cost, and licensing?
Its price is a bit high. It is more expensive than its competitors, but when I look at the return on investment, it is worth it.
What other advice do I have?
If budget is an issue, then you can go for a cheaper option. If you're not planning for a big environment, you don't necessarily need to invest in Cisco because of the price.
I would rate it an eight out of 10. Overall, I am very satisfied with this solution.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Presales Consultant - Enterprise Networks at Cubit technologies LLC
Robust software, highly reliable, and excellent support
Pros and Cons
- "Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent."
- "Cisco technical support is excellent."
- "Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements."
What is our primary use case?
We use Cisco Wireless for mobile WiFi connectivity to the end-users. It provides mobile device connectivity. They don't need any LAN connectivity to access the network. They can connect any mobile device or wireless device to access the network.
What is most valuable?
Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent.
What needs improvement?
Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 17 years.
What do I think about the stability of the solution?
Cisco Wireless solutions are highly reliable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Cisco technical support is excellent. Cisco is well known for its superior support.
How was the initial setup?
I'm taking care of the Cisco Wireless designs. I'm not into the implementation right now. I work designing suitable solutions for our customers. I provide consultancy to our customers and design the solution based on the customer's requirements. I used to work on the implementation, but for the last six years, I'm not into this field of implementation.
What's my experience with pricing, setup cost, and licensing?
Pricing is a little higher for Cisco Wireless than all other vendors. Cisco should work on improving the pricing because there are some other vendors out there in the market which may have the same features or equivalent features that Cisco has at a lesser price.
What other advice do I have?
Cisco Wireless has a large portfolio and is used in many places, such as school campuses. They have many types of deployments, such as on the cloud. Most of the features are available and they're supporting the latest technology.
I rate Cisco Wireless a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Network Engineer at Saudi Customs
Reliable, good support, and simple initial setup
Pros and Cons
- "Cisco Wireless is reliable and stable."
- "The coverage area of Cisco Wireless could improve. Additionally, the reports when a problem arises could be better, such as how it is done in Aruba Wireless solutions. In the Aruba wireless solutions, there are reports that are provided regarding uploads, downloads, and other internet activity that are useful. If this feature was added to Cisco that would be a benefit."
What needs improvement?
The coverage area of Cisco Wireless could improve. Additionally, the reports when a problem arises could be better, such as how it is done in Aruba Wireless solutions. In the Aruba wireless solutions, there are reports that are provided regarding uploads, downloads, and other internet activity that are useful. If this feature was added to Cisco that would be a benefit.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 10 years.
What do I think about the stability of the solution?
Cisco Wireless is reliable and stable.
What do I think about the scalability of the solution?
The coverage of Cisco Wireless could improve.
How are customer service and support?
The technical support from Cisco is very good.
Which solution did I use previously and why did I switch?
I have used other solutions previously, such as Aruba and Huawei wireless.
How was the initial setup?
The initial setup of Cisco Wireless is not complex. However, sometimes when connecting all contact points with the new wireless controller, there is too much configuration.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Wireless is in the high range compared to other solutions. The solution could be less expensive.
What other advice do I have?
I am satisfied with Cisco Wireless.
I rate Cisco Wireless an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Integration Manager at Newcom
It provides coverage for the whole factory
Pros and Cons
- "Cisco Wireless is scalable."
- "The price of Cisco Wireless could be lower."
- "However, I wouldn't typically recommend Cisco Wireless."
What is our primary use case?
Our client is a manufacturer that uses Cisco Wireless to provide WiFi coverage for the entire factory.
For how long have I used the solution?
We implemented Cisco Wireless two years ago.
What do I think about the stability of the solution?
Cisco Wireless is stable.
What do I think about the scalability of the solution?
Cisco Wireless is scalable.
How was the initial setup?
Setting up Cisco Wireless isn't easy, but it's not that difficult, either.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Wireless could be lower.
What other advice do I have?
I rate Cisco Wireless eight out of 10. However, I wouldn't typically recommend Cisco Wireless. In this case, the clients had to implement Cisco to meet a corporate standard. If someone asked me to suggest a good WiFi solution, I would say Ruckus.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Technical Operations Manager at a media company with 201-500 employees
Simple implementation, high availability, and suitable for all business sizes
Pros and Cons
- "From my experience, I have found Cisco Wireless to be scalable."
- "Cisco Wireless is one of the top solutions in the market, I would recommend them."
- "The price of Cisco Wireless could be adjusted down, it is a bit expensive."
What is our primary use case?
I am using Cisco Wireless for wireless networking in an office.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 10 years.
What do I think about the stability of the solution?
Cisco Wireless is a stable solution.
What do I think about the scalability of the solution?
From my experience, I have found Cisco Wireless to be scalable.
The solution is good for all business sizes.
How are customer service and support?
We did not have any problems with the technical support.
How was the initial setup?
The initial setup is not complicated, it is simple.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Wireless could be adjusted down, it is a bit expensive. The solution is worth it for the name and the brand. However, there are more products now in the market that give you the same quality, but at a cheaper price.
What other advice do I have?
Cisco Wireless is one of the top solutions in the market, I would recommend them.
I rate Cisco Wireless an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Owner at a tech services company with 51-200 employees
Easy to manage and roll out, but could have better coverage
Pros and Cons
- "I like that it's a standard wireless solution that can be rolled out throughout the campus. I also like that it is easy to manage. It is a good end-to-end solution."
- "Room for improvement wise, the wireless coverage of Cisco's equipment could be better for the price position. That is, I think that the radius for the coverage could be better to make it worth the price that we pay for it."
What is most valuable?
I like that it's a standard wireless solution that can be rolled out throughout the campus. I also like that it is easy to manage.
It is a good end-to-end solution.
What needs improvement?
Room for improvement wise, the wireless coverage of Cisco's equipment could be better for the price position. That is, I think that the radius for the coverage could be better to make it worth the price that we pay for it.
It could be more reliable as well.
It is not a cheap solution, and the lead time can be long.
For how long have I used the solution?
I've been using this solution for the past three years.
What do I think about the stability of the solution?
The stability or reliability is good. The performance is not that good.
What do I think about the scalability of the solution?
The scalability is okay. It's limited by the controller though. If we need to expand the solution, we need to buy new controllers, which will make the solution more expensive.
At this site, we have around 2000 users. Cisco is used everyday.
How are customer service and support?
Technical support is good. How you end up rating the support, whether it is good or maybe just satisfactory, depends on the type of support that you have purchased from Cisco. That is, if you want good support, then you'll have to pay more than that for normal support.
Which solution did I use previously and why did I switch?
Before we chose Cisco wireless, we evaluated it based on Extreme Networks. We switched because Extreme Networks support is not good here in Malaysia.
How was the initial setup?
The initial setup is quite complex and took about three months.
For deployment and maintenance, we have four staff members.
What about the implementation team?
We are an integrator, and we implemented it ourselves.
What's my experience with pricing, setup cost, and licensing?
Cisco is not a cheap solution. Their licensing cost is higher than that for others.
If you want to upgrade it in the future, the licensing cost will be high. I think that in the future, Cisco will be based more on software rather than hardware. This means that you will have to pay more for licensing.
The Cisco solution has been quite reliable because it's more hardware based, but now because it's becoming more software based, the hardware might cost slightly less. However, because of COVID and the shortage of chips, this does not really apply.
Which other solutions did I evaluate?
Considering other solutions, I don't think Aruba is any better than Cisco. Aruba and Cisco both have a lot of range. Similarly, Ruckus also has this level of range; however, Ruckus is more specialized in wireless solutions. That's why for incoming projects, we have chosen Ruckus, which is more popular and easier to support as well.
What other advice do I have?
If you are implementing a wireless solution, you can actually use any wired solution while running the wireless solution on top of it. If you are only looking at a wireless setup, then you might be better off choosing Ruckus. However, if you need an end-to-end solution, Cisco is a better option.
On a scale from one to ten, I would rate Cisco Wireless at seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
It specialist
Easy to configure with good functionality and performance
Pros and Cons
- "I've found it to be quite secure."
- "The performance is very good and, if you compare it to Aruba, we find the ability to roam much better."
- "We've recently had hardware issues which have caused us some problems."
What is our primary use case?
We moved to the solution after we had some hardware issues.
We use it with laptops for wireless connection via the cloud.
What is most valuable?
The performance is very good. If you compare it to Aruba, we find the ability to roam much better.
The functionality has been very good.
The stability is very good overall.
It's easy to configure.
I've found it to be quite secure.
What needs improvement?
We've recently had hardware issues which have caused us some problems.
There are some models that have more coverage than ours. We'd like for them to work towards providing more coverage across models.
The solution is a bit expensive.
For how long have I used the solution?
I've been using the solution for a year and a half. It hasn't been too long.
What do I think about the stability of the solution?
We've had a good experience with the stability of this product. There are no bugs or glitches. It's reliable for the most part I don't recall it crashing or freezing.
What do I think about the scalability of the solution?
We have about 90 users of the solution in our office at this time.
How are customer service and support?
We don't really deal with support. I can't speak to how helpful or responsive they are.
Which solution did I use previously and why did I switch?
We also use Meraki as well.
I'm aware of Aruba's capabilities and find Cisco to be better. However, it costs a bit more than Aruba.
How was the initial setup?
The installation process isn't too difficult.
I cannot speak to exactly how long it took to deploy. I can't remember the length of time off-hand.
Three people worked on the implementation. They were a manager and two technicians.
What about the implementation team?
While we did have some access to information to help us, we mostly handled the implementation process on our own.
What's my experience with pricing, setup cost, and licensing?
The pricing is on the high side. For example, it is more expensive to use than Aruba.
We have a license, however, I do not manage it.
What other advice do I have?
I would recommend the solution to others, however, it depends on the capabilities of the end-user. Some may find it difficult.
I'd rate the solution at an eight out of ten. We are pleased with it so far.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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