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reviewer1486461 - PeerSpot reviewer
Technology Specialist at a consultancy with 1-10 employees
Real User
Feb 21, 2021
Combines the mobility of wireless with the performance of wired networks
Pros and Cons
  • "The CleanAir features and the fast transition."
  • "With the Cisco product that I've had, I've never had a lot of downtime, so I've been pretty happy with what they provide."
  • "I wouldn't mind if Cisco allowed their premiere devices to be able to have that cloud-based support as well, or cloud-based management."
  • "It's expensive because a lot of the controls come with licenses."

What is our primary use case?

Everything I do is generally command line and I use the gooey of the device. I also use a Cisco network assistant to manage the devices. I have a third-party monitor that checks to make sure everything's online — that's it. I don't have any kind of integrated solution where everything is captured within one piece of software.

I prioritize what buildings I can try to upgrade the access points from. I am looking to update my controllers because my controllers are older. They still function fine; I haven't needed to change them yet. I know eventually, they become end-of-life — that's when I'll have to switch them out.

I use Cisco wireless controllers, 2500s. I know they're pretty much going to be end-of-life soon, but I've been using them. They've been solid, I've had them for numerous years. That's what I use to manage those devices. My switches are pretty much a 3650s layer-three and they provide POE over POE plus over 40 access points to be online. It's a big network, but I keep everything in a very basic way. It's easily managed; it's just a very small department.

We're a school district, so every kid has a device. Every teacher has a device and everything is wireless. On a full school day, we can have up to 1,500 devices online at the same time. I try to make sure that everything is connected and that we have enough bandwidth. And if there's an issue that ever comes up, I always try to go there and evaluate it and correct it when needed. With the Cisco product that I've had, I've never had a lot of downtime. So I've been pretty happy with what they provide.

I want to purchase more because I want to update. Wireless standards are changing. You've got to go to WiFi 6, which is 802.11ax. That's in a few years. I don't need to do that yet because our devices won't accommodate that. Everything's still back on 802.11.ac. So there's no point, but in the future, maybe two, three years down the line, when we start getting new devices that accommodate WiFi 6, and I'm going to look for access points to be able to accommodate it as well.

What is most valuable?

The CleanAir features and the fast transition. They're probably the best things that I enjoy as well as just being able to put multiple SSIDs on those things and being able to segment my network that way. As for authentication, I use a RADIUS server, a third-party RADIUS server, for authentication on the wireless SSIDs.

What needs improvement?

I have nothing that's outstanding at this point that I think needs to be improved. Cisco has been solid so I don't have much to complain about. It's a little more money, however. I just configure it and it works for years, which is great. That's what I love about it.

I know Cisco has a Meraki brand, which uses a lot of cloud-based technology. I wouldn't mind if Cisco allowed their premiere devices to be able to have that cloud-based support as well, or cloud-based management. That would be a nice feature.

For how long have I used the solution?

I've been using this solution for over 15 years. 

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Cisco Wireless
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What do I think about the stability of the solution?

The stability is fantastic. I can't complain. Not one bit.

What do I think about the scalability of the solution?

Scalability is nice. 

How are customer service and support?

We have SMARTnet contracts with Cisco. On occasion, I've actually called them for technical support, but most of the stuff I just kind of figured out on my own.

The technical support is great. They were very accommodating and if they didn't have the answer, they would get back to me or send me an email with some information that I can refer to. But I've never been left in a lurch where I was waiting an excessively long amount of time. They've always been quick to respond and they've been very courteous as well.

How was the initial setup?

For me, the initial setup is straightforward because I have everything in place. Each VLAN has a wireless controller. When I put Cisco's access point on, dynamically, it basically finds the controller, joins it, and then after joining it, I'll just log in and I'll make any configuration changes that I need to accommodate the area that it's working in.

For me, deployment takes a few days; I've been doing this long enough. If I ever have an issue, I always look it up. 

What about the implementation team?

I pretty much deployed it myself. I try to keep it simple, I don't make things complex. It makes it easier for me to manage it. A couple of times in the past we've had some outside help. A lot of that just had to do with the installation of something because it comes down to timing. Being a very small department, I don't always have the time to be able to put this stuff together. So sometimes it's just helpful to get someone outside to help us out.

What's my experience with pricing, setup cost, and licensing?

It's expensive because a lot of the controls come with licenses. A couple of my controls have 15 or 25 access point licenses. And if it's in a building that I need more, then I have to go out to a vendor and be able to purchase the add-on license and then pop it in. It's not bad putting a license in, it's just the biggest complaint I have about Cisco is the cost.

Right now there's no subscription. That's the other thing I like about it. We buy it and that's it. The only thing I purchase is the SMARTnet that allows me to do software upgrades for my equipment. I'm paying about $6,000 or $7,000 a year in SMARTnet contracts for that support. Basically, I use it more for the software updates that allow me to keep everything up to date.

What other advice do I have?

Like anything in life, if you're familiar with it, it's easy. Can it get complicated? Of course. But I would just say, just do your research. And make sure you count the cost too. There are two things that are in play here; do your research. Once you get on a comfort level, then you can proceed with it. It works. It's pretty solid. And then the cost. Make sure that if you've got to expand that you have the financial flexibility to be able to accommodate any expansion you need, if not, then you may want to turn to another solution that might be a little cheaper.

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1289523 - PeerSpot reviewer
Network Engineer at a retailer with 10,001+ employees
Real User
Jan 18, 2021
Reliable, high scalability, and handles thousands of connection simultaneously
Pros and Cons
  • "We are using Cisco access point 2802, and they are very reliable."
  • "The stability could improve, there are some issues. We were told the version of the software we are using on all of the controllers is best for Cisco IOS, but we might need to update our software, this might fix the stability issues we are experiencing."
  • "However, the wireless controllers themselves could be more reliable. When they work in high availability mode, we have had some issues with them."

What is our primary use case?

We use the solution for a corporate Wi-Fi network and we have another network for authentication for corporate devices, such as scales or hand scanners. These devices must have access to some internal resources and do not need accessing to the internet.

We have hardware controllers on our sites and a number of access points all over. The number is up to 25 currently.

What is most valuable?

We are using Cisco access point 2802, and they are very reliable. We have a number of those access points all over our network, approximately 550. I have been working with this company for about a year and the project was deployed a year before. The access points have been working now for two years without one failure.

What needs improvement?

In general, the solution completely meets our needs. However, the wireless controllers themselves could be more reliable. When they work in high availability mode, we have had some issues with them. Sometimes the cluster dissipates, the primary controller fails and the secondary does not completely switch on reducing functionality.

For how long have I used the solution?

I have been using the solution for approximately one year.

What do I think about the stability of the solution?

The stability could improve, there are some issues. We were told the version of the software we are using on all of the controllers is best for Cisco IOS, but we might need to update our software. Doing so might fix the stability issues we are experiencing.

What do I think about the scalability of the solution?

The solution is scalable. There are approximately 3,000 users using the solution simultaneously in the supermarket network and it can scale upwards to 100,000.

What about the implementation team?

We have a partner that helps us with the solution's deployment and maintenance. In general,  we have three technicians that help with the solution but if we run into more complex situations we contact Oracle.

What other advice do I have?

We are using the Wireless Controller 3504 on Wi-Fi 5.

If they work on fixing the reliability of the solution we will be fine using the product in the future.

I rate Cisco Wireless an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Cisco Wireless
August 2026
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
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Gerente División Plataforma at Sonda S.A.
MSP
Nov 17, 2020
Stable with good basic features and extremely scalable
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "Cisco makes the implementation very, very easy."
  • "In Latin America, Cisco is very expensive in comparison to other technologies."

What is our primary use case?

We are primarily using the solution for wireless connectivity and expedience.

What is most valuable?

The basic features of the solution are excellent. 

The product has very good internet and internal systems for general applications.

Technical support is pretty good.

We've found the product to be fairly stable.

The solution can scale.

The initial setup is pretty straightforward.

What needs improvement?

For the customer, it would be ideal if the solution had more global reach. It's a bit complicated to explain, however.

The documentation can be a bit confusing. It would be better if it was easier to follow.

We're hoping that the solution will work well with 5G.

In Latin America, Cisco is very expensive in comparison to other technologies.

For how long have I used the solution?

I've been using the solution for maybe one year at this point.

What do I think about the stability of the solution?

The solution is very stable. There are issues with bugs or glitches. It's reliable. It doesn't crash or freeze at all.

What do I think about the scalability of the solution?

The solution is extremely scalable. Cisco makes it very easy for a company to expand the offering if they need to. It's a good selling feature.

How are customer service and technical support?

I would say 60% of the technical support team are very experienced in the solution. They are quite good to work with, for the most part. We're quite satisfied with the level of support we get from them. That said, I wish that the documentation provided by the company could be better.

How was the initial setup?

The initial setup is not complex at all. Cisco makes the implementation very, very easy.

I'm not an IT technician and therefore don't know exactly how long a deployment takes. I don't install the solution personally by myself.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is quite high in our region. It would be better if they could take cost into consideration in Latin America to make it more reasonable for local companies.

What other advice do I have?

We're a partner with Cisco. We aren't just a customer.

Overall, I would rate the solution eight out of ten. If it was more reasonably priced for the local market, I might create it a bit higher.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Shrijendra Shakya - PeerSpot reviewer
Shrijendra ShakyaC.T.O at a tech services company with 11-50 employees
Real User

Yes, agree to the review and its extremely stable and scalable platform.

it_user1403526 - PeerSpot reviewer
Network Architect at Summa Health System
Real User
Oct 26, 2020
Great support, very stable, and offers great functionality
Pros and Cons
  • "The support offered by Cisco is excellent, and they are very responsive and knowledgeable."
  • "Apple is definitely causing a lot of issues by turning on more security features on its equipment. It is causing more problems on the business side. One is what they call a randomized Mac address that Apple has put out. As far as I know, Cisco doesn't have a fix for that."
  • "Apple is definitely causing a lot of issues by turning on more security features on its equipment."

What is our primary use case?

We primarily use the solution for our handheld devices. We have about 30 most likely that are medical hand-held devices. We do have a lot of wireless devices out there, including carts. We've got Vocera Badges that we use.

What is most valuable?

The support offered by Cisco is excellent. They are very responsive and knowledgeable.

The functionality of the solution is very good.

What needs improvement?

The most difficult part of the solution is us juggling everything. There are eight access points that we have to deal with. They have a tendency to age out. After five years, they go off sale. Then, five years after that, that they're out of support. Usually, when you get a new access point, we have to get to a certain version to get everything to work. However, on top of that, the ones we had 10 years ago are no longer functioning. They make it a complicated battle to try to keep your equipment at proper revisions, all at the time. They kind of force you to upgrade now. 

Apple is definitely causing a lot of issues by turning on more security features on its equipment. It is causing more problems on the business side. One is what they call a randomized Mac address that Apple has put out. As far as I know, Cisco doesn't have a fix for that. In other words, it's there to protect the end-user when they're on a guest network or they use randomized Mac addresses. We were trying to implement an employee group that would track the individual via the Mac. Now that it's rotating, we don't have a way to configure that.

I need to figure out how to handle security features that product lines have that offer a non-standard type of security feature that is being turned on constantly by different vendors. iPad also gives us isses. They have it set up so that you don't see the Mac address and the wireless at all. You can't even track your device anymore. I just discovered that last week.

For how long have I used the solution?

We've been using the solution for about 15 years at this point It's been a good long while.

What do I think about the stability of the solution?

The solution is pretty solid in terms of stability. Out of a rating of ten, I would give them a nine. It's reliable and doesn't crash or freeze. It's not buggy at all.

What do I think about the scalability of the solution?

I would describe the solution as scalable. If a company needs to grow it out they can do so pretty easily.

How are customer service and technical support?

We're big fans of technical support. It's one of the solution's big selling features. We've very satisfied with the level of support they provide us.

Which solution did I use previously and why did I switch?

I also have experience with Aruba. I'd say that Cisco is a bit more complicated to set up.

That said, we went to Cisco from day one - even before they had wireless controllers. Cisco is our go-to solution.

How was the initial setup?

The initial setup is probably a little bit more complex than Aruba from what I've seen so far. It's not simple per se.

What's my experience with pricing, setup cost, and licensing?

I don't handle the pricing. I don't have it in front of me. I'm not sure what the monthly costs are for our organization.

What other advice do I have?

We're just a customer.

The solution is fairly up-to-date, however, we aren't using the most recent version of the solution right now.

Overall, I'd rate the solution nine out of ten. We've used it for years and it's worked quite well for us with very little issues to speak of.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Support at Za irery
Real User
Leaderboard
May 31, 2023
The solution is stable and easy to use
Pros and Cons
  • "Cisco Wireless products are easy to use."
  • "Cisco Wireless is expensive."

What is most valuable?

Cisco Wireless products are easy to use. 

What do I think about the stability of the solution?

Cisco Wireless is stable.

What do I think about the scalability of the solution?

Cisco Wireless is scalable. 

How was the initial setup?

It wasn't easy to set up Cisco the first time, but it got easier once I knew what to do. We have a 12-person technical team to deploy and maintain these solutions. 

What's my experience with pricing, setup cost, and licensing?

Cisco Wireless is expensive.

What other advice do I have?

I rate Cisco Wireless nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Network Engineer at a museum or institution with 501-1,000 employees
Real User
May 25, 2023
A stable and easy-to-manage solution with a straightforward initial setup
Pros and Cons
  • "The product is easy to manage."
  • "Sometimes our customers do not get proper IP addresses from the DHCP pool."

What is our primary use case?

We use the solution to broadcast SSIDs. We have around 40 SSIDs with 150 access points across our organization.

What is most valuable?

The product is easy to manage. It is easy to create SSIDs and add access points to wireless controllers.

What needs improvement?

Sometimes our customers do not get proper IP addresses from the DHCP pool.

Clients should see our organization’s pop-up page when they connect to our SSID.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The product has been stable for the last two years.

What do I think about the scalability of the solution?

Two people in my organization use the product.

How was the initial setup?

The initial setup is quite easy for me because I have experience using the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is a little expensive compared to other brands.

What other advice do I have?

Cisco is one of the main products in our region. People who want a solution with flexibility and security should choose Cisco. Overall, I rate the product an eight and a half out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Johnson Olajide - PeerSpot reviewer
Director, Business Technology Solutions at a financial services firm with 10,001+ employees
Real User
Mar 29, 2022
Good support and documentation, and extremely stable and scalable
Pros and Cons
  • "It is an extremely stable and scalable solution. Its documentation and support are also very good."
  • "There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out."

What is most valuable?

It is an extremely stable and scalable solution. Their documentation and support are also very good.

What needs improvement?

There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out. 

There is also a small gap in the space of compatibility.

For how long have I used the solution?

We've been deploying Cisco Wireless in our environment for over 20 years.

What do I think about the stability of the solution?

It is extremely stable.

What do I think about the scalability of the solution?

It is extremely scalable.

How are customer service and support?

Their support is very good, and their documentation is also very good.

Which solution did I use previously and why did I switch?

We have only been working with Cisco Wireless. We are a partner and reseller.

How was the initial setup?

Its implementation is not complex. I have trained experts working with me, so it is not at all complex.

What's my experience with pricing, setup cost, and licensing?

Its price is a bit high. It is more expensive than its competitors, but when I look at the return on investment, it is worth it.

What other advice do I have?

If budget is an issue, then you can go for a cheaper option. If you're not planning for a big environment, you don't necessarily need to invest in Cisco because of the price.

I would rate it an eight out of 10. Overall, I am very satisfied with this solution.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
AshokKumar15 - PeerSpot reviewer
Presales Consultant - Enterprise Networks at Cubit technologies LLC
Real User
Mar 12, 2022
Robust software, highly reliable, and excellent support
Pros and Cons
  • "Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent."
  • "Cisco technical support is excellent."
  • "Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements."

What is our primary use case?

We use Cisco Wireless for mobile WiFi connectivity to the end-users. It provides mobile device connectivity. They don't need any LAN connectivity to access the network. They can connect any mobile device or wireless device to access the network.

What is most valuable?

Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent.

What needs improvement?

Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements.

For how long have I used the solution?

I have been using Cisco Wireless for approximately 17 years.

What do I think about the stability of the solution?

Cisco Wireless solutions are highly reliable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Cisco technical support is excellent. Cisco is well known for its superior support.

How was the initial setup?

I'm taking care of the Cisco Wireless designs. I'm not into the implementation right now. I work designing suitable solutions for our customers. I provide consultancy to our customers and design the solution based on the customer's requirements. I used to work on the implementation, but for the last six years, I'm not into this field of implementation.

What's my experience with pricing, setup cost, and licensing?

Pricing is a little higher for Cisco Wireless than all other vendors. Cisco should work on improving the pricing because there are some other vendors out there in the market which may have the same features or equivalent features that Cisco has at a lesser price.

What other advice do I have?

Cisco Wireless has a large portfolio and is used in many places, such as school campuses. They have many types of deployments, such as on the cloud. Most of the features are available and they're supporting the latest technology.

I rate Cisco Wireless a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Integration Manager at Newcom
MSP
Feb 23, 2022
It provides coverage for the whole factory
Pros and Cons
  • "Cisco Wireless is scalable."
  • "The price of Cisco Wireless could be lower."
  • "However, I wouldn't typically recommend Cisco Wireless."

What is our primary use case?

Our client is a manufacturer that uses Cisco Wireless to provide WiFi coverage for the entire factory. 

For how long have I used the solution?

We implemented Cisco Wireless two years ago.

What do I think about the stability of the solution?

Cisco Wireless is stable.

What do I think about the scalability of the solution?

Cisco Wireless is scalable.

How was the initial setup?

Setting up Cisco Wireless isn't easy, but it's not that difficult, either.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Wireless could be lower.

What other advice do I have?

I rate Cisco Wireless eight out of 10. However, I wouldn't typically recommend Cisco Wireless. In this case, the clients had to implement Cisco to meet a corporate standard. If someone asked me to suggest a good WiFi solution, I would say Ruckus.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1778529 - PeerSpot reviewer
Technical Operations Manager at a media company with 201-500 employees
Real User
Feb 14, 2022
Simple implementation, high availability, and suitable for all business sizes
Pros and Cons
  • "From my experience, I have found Cisco Wireless to be scalable."
  • "Cisco Wireless is one of the top solutions in the market, I would recommend them."
  • "The price of Cisco Wireless could be adjusted down, it is a bit expensive."

What is our primary use case?

I am using Cisco Wireless for wireless networking in an office.

For how long have I used the solution?

I have been using Cisco Wireless for approximately 10 years.

What do I think about the stability of the solution?

Cisco Wireless is a stable solution.

What do I think about the scalability of the solution?

From my experience, I have found Cisco Wireless to be scalable.

The solution is good for all business sizes.

How are customer service and support?

We did not have any problems with the technical support.

How was the initial setup?

The initial setup is not complicated, it is simple.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Wireless could be adjusted down, it is a bit expensive. The solution is worth it for the name and the brand. However, there are more products now in the market that give you the same quality, but at a cheaper price.

What other advice do I have?

Cisco Wireless is one of the top solutions in the market, I would recommend them.

I rate Cisco Wireless an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
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