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reviewer1486461 - PeerSpot reviewer
Technology Specialist at a consultancy with 1-10 employees
Real User
Feb 21, 2021
Combines the mobility of wireless with the performance of wired networks
Pros and Cons
  • "The CleanAir features and the fast transition."
  • "I wouldn't mind if Cisco allowed their premiere devices to be able to have that cloud-based support as well, or cloud-based management."

What is our primary use case?

Everything I do is generally command line and I use the gooey of the device. I also use a Cisco network assistant to manage the devices. I have a third-party monitor that checks to make sure everything's online — that's it. I don't have any kind of integrated solution where everything is captured within one piece of software.

I prioritize what buildings I can try to upgrade the access points from. I am looking to update my controllers because my controllers are older. They still function fine; I haven't needed to change them yet. I know eventually, they become end-of-life — that's when I'll have to switch them out.

I use Cisco wireless controllers, 2500s. I know they're pretty much going to be end-of-life soon, but I've been using them. They've been solid, I've had them for numerous years. That's what I use to manage those devices. My switches are pretty much a 3650s layer-three and they provide POE over POE plus over 40 access points to be online. It's a big network, but I keep everything in a very basic way. It's easily managed; it's just a very small department.

We're a school district, so every kid has a device. Every teacher has a device and everything is wireless. On a full school day, we can have up to 1,500 devices online at the same time. I try to make sure that everything is connected and that we have enough bandwidth. And if there's an issue that ever comes up, I always try to go there and evaluate it and correct it when needed. With the Cisco product that I've had, I've never had a lot of downtime. So I've been pretty happy with what they provide.

I want to purchase more because I want to update. Wireless standards are changing. You've got to go to WiFi 6, which is 802.11ax. That's in a few years. I don't need to do that yet because our devices won't accommodate that. Everything's still back on 802.11.ac. So there's no point, but in the future, maybe two, three years down the line, when we start getting new devices that accommodate WiFi 6, and I'm going to look for access points to be able to accommodate it as well.

What is most valuable?

The CleanAir features and the fast transition. They're probably the best things that I enjoy as well as just being able to put multiple SSIDs on those things and being able to segment my network that way. As for authentication, I use a RADIUS server, a third-party RADIUS server, for authentication on the wireless SSIDs.

What needs improvement?

I have nothing that's outstanding at this point that I think needs to be improved. Cisco has been solid so I don't have much to complain about. It's a little more money, however. I just configure it and it works for years, which is great. That's what I love about it.

I know Cisco has a Meraki brand, which uses a lot of cloud-based technology. I wouldn't mind if Cisco allowed their premiere devices to be able to have that cloud-based support as well, or cloud-based management. That would be a nice feature.

For how long have I used the solution?

I've been using this solution for over 15 years. 

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What do I think about the stability of the solution?

The stability is fantastic. I can't complain. Not one bit.

What do I think about the scalability of the solution?

Scalability is nice. 

How are customer service and support?

We have SMARTnet contracts with Cisco. On occasion, I've actually called them for technical support, but most of the stuff I just kind of figured out on my own.

The technical support is great. They were very accommodating and if they didn't have the answer, they would get back to me or send me an email with some information that I can refer to. But I've never been left in a lurch where I was waiting an excessively long amount of time. They've always been quick to respond and they've been very courteous as well.

How was the initial setup?

For me, the initial setup is straightforward because I have everything in place. Each VLAN has a wireless controller. When I put Cisco's access point on, dynamically, it basically finds the controller, joins it, and then after joining it, I'll just log in and I'll make any configuration changes that I need to accommodate the area that it's working in.

For me, deployment takes a few days; I've been doing this long enough. If I ever have an issue, I always look it up. 

What about the implementation team?

I pretty much deployed it myself. I try to keep it simple, I don't make things complex. It makes it easier for me to manage it. A couple of times in the past we've had some outside help. A lot of that just had to do with the installation of something because it comes down to timing. Being a very small department, I don't always have the time to be able to put this stuff together. So sometimes it's just helpful to get someone outside to help us out.

What's my experience with pricing, setup cost, and licensing?

It's expensive because a lot of the controls come with licenses. A couple of my controls have 15 or 25 access point licenses. And if it's in a building that I need more, then I have to go out to a vendor and be able to purchase the add-on license and then pop it in. It's not bad putting a license in, it's just the biggest complaint I have about Cisco is the cost.

Right now there's no subscription. That's the other thing I like about it. We buy it and that's it. The only thing I purchase is the SMARTnet that allows me to do software upgrades for my equipment. I'm paying about $6,000 or $7,000 a year in SMARTnet contracts for that support. Basically, I use it more for the software updates that allow me to keep everything up to date.

What other advice do I have?

Like anything in life, if you're familiar with it, it's easy. Can it get complicated? Of course. But I would just say, just do your research. And make sure you count the cost too. There are two things that are in play here; do your research. Once you get on a comfort level, then you can proceed with it. It works. It's pretty solid. And then the cost. Make sure that if you've got to expand that you have the financial flexibility to be able to accommodate any expansion you need, if not, then you may want to turn to another solution that might be a little cheaper.

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Karthick Chandrasekaran - PeerSpot reviewer
Solutions Architect at a tech services company with 1-10 employees
Real User
Dec 22, 2023
Stable product with integration and authentication features
Pros and Cons
  • "The product has valuable features for integration and authentication."
  • "They should introduce zero interference capabilities."

What is our primary use case?

We have deployed 5000 customer access points to provide product navigation and Wi-Fi connectivity.

How has it helped my organization?

Cisco Wireless enables end-to-end connectivity for endpoints. We can deploy wireless access points indoors and outdoors as well.

What is most valuable?

The product has valuable features for integration and authentication.

What needs improvement?

They should introduce zero interference capabilities.

For how long have I used the solution?

We have been using Cisco Wireless for 14 years. At present, we use the latest version.

What do I think about the stability of the solution?

The product is stable. Cisco provides good support services in case of outages.

What do I think about the scalability of the solution?

We have six medium and large businesses as customers for Cisco Wireless. We have integrated it with multiple solutions. I rate the scalability an eight out of ten.

How are customer service and support?

Cisco provides quick and efficient support services. Whenever you call them, they immediately assign the engineers. This is the first time I have seen any other vendor responding this quickly. It is the part of the product.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process takes two to four months. We collect the essential information for the network implementation document. Further, we deploy a few controllers and integrate the application. Later, we add endpoints to the existing network and create server IDs. We test the connection's speed efficiency and the signal's strength. This is how we complete the deployment process.

What's my experience with pricing, setup cost, and licensing?

The platform is expensive for small-scale businesses. There are no extra costs included. We can add essential features to the on-premise version as required.

I rate the pricing an eight or nine out of ten.

What other advice do I have?

They provide good support services for the tenure of the contract and software upgrade. I rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Cisco Wireless
February 2026
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Support at a tech services company with 11-50 employees
Real User
Leaderboard
May 31, 2023
The solution is stable and easy to use
Pros and Cons
  • "Cisco Wireless products are easy to use."
  • "Cisco Wireless is expensive."

What is most valuable?

Cisco Wireless products are easy to use. 

What do I think about the stability of the solution?

Cisco Wireless is stable.

What do I think about the scalability of the solution?

Cisco Wireless is scalable. 

How was the initial setup?

It wasn't easy to set up Cisco the first time, but it got easier once I knew what to do. We have a 12-person technical team to deploy and maintain these solutions. 

What's my experience with pricing, setup cost, and licensing?

Cisco Wireless is expensive.

What other advice do I have?

I rate Cisco Wireless nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Network Engineer at a museum or institution with 501-1,000 employees
Real User
May 25, 2023
A stable and easy-to-manage solution with a straightforward initial setup
Pros and Cons
  • "The product is easy to manage."
  • "Sometimes our customers do not get proper IP addresses from the DHCP pool."

What is our primary use case?

We use the solution to broadcast SSIDs. We have around 40 SSIDs with 150 access points across our organization.

What is most valuable?

The product is easy to manage. It is easy to create SSIDs and add access points to wireless controllers.

What needs improvement?

Sometimes our customers do not get proper IP addresses from the DHCP pool.

Clients should see our organization’s pop-up page when they connect to our SSID.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The product has been stable for the last two years.

What do I think about the scalability of the solution?

Two people in my organization use the product.

How was the initial setup?

The initial setup is quite easy for me because I have experience using the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is a little expensive compared to other brands.

What other advice do I have?

Cisco is one of the main products in our region. People who want a solution with flexibility and security should choose Cisco. Overall, I rate the product an eight and a half out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Johnson Olajide - PeerSpot reviewer
Director, Business Technology Solutions at a financial services firm with 10,001+ employees
Real User
Mar 29, 2022
Good support and documentation, and extremely stable and scalable
Pros and Cons
  • "It is an extremely stable and scalable solution. Its documentation and support are also very good."
  • "There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out."

What is most valuable?

It is an extremely stable and scalable solution. Their documentation and support are also very good.

What needs improvement?

There is no technology without room for improvement. The main setback with Cisco solutions, not only with Cisco Wireless, is having to update the OS manually. We are now migrating to Miraki, so we've been able to work that out. 

There is also a small gap in the space of compatibility.

For how long have I used the solution?

We've been deploying Cisco Wireless in our environment for over 20 years.

What do I think about the stability of the solution?

It is extremely stable.

What do I think about the scalability of the solution?

It is extremely scalable.

How are customer service and support?

Their support is very good, and their documentation is also very good.

Which solution did I use previously and why did I switch?

We have only been working with Cisco Wireless. We are a partner and reseller.

How was the initial setup?

Its implementation is not complex. I have trained experts working with me, so it is not at all complex.

What's my experience with pricing, setup cost, and licensing?

Its price is a bit high. It is more expensive than its competitors, but when I look at the return on investment, it is worth it.

What other advice do I have?

If budget is an issue, then you can go for a cheaper option. If you're not planning for a big environment, you don't necessarily need to invest in Cisco because of the price.

I would rate it an eight out of 10. Overall, I am very satisfied with this solution.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1780668 - PeerSpot reviewer
Director of Technology at a individual & family service with 201-500 employees
Real User
Mar 19, 2022
High level of control, excellent support, and scalable
Pros and Cons
  • "The most valuable features of Cisco Wireless are the level of control and management. I am happy with it."
  • "The reporting tool in Cisco Wireless could improve. If I am trying to receive information about a client or user, it's cumbersome to retrieve the information on the controller system. If I'm trying to find out where a client's been, it's cumbersome. You need another tool for Historical logs, but it should be all in one."

What is our primary use case?

I use Cisco Wireless Wireless across my buildings for education. I have students that use Chromebooks and staff that teach using the tool. 

How has it helped my organization?

Cisco Wireless provides network access for students. The benefits of using Cisco Wireless are we have enhanced education, and help kids learn and research. Additionally, it helps the staff teach.

What is most valuable?

The most valuable features of Cisco Wireless are the level of control and management. I am happy with it.

What needs improvement?

The reporting tool in Cisco Wireless could improve. If I am trying to receive information about a client or user, it's cumbersome to retrieve the information on the controller system. If I'm trying to find out where a client's been, it's cumbersome. You need another tool for Historical logs, but it should be all in one.

For how long have I used the solution?

I have been using Cisco Wireless for approximately 10 years.

What do I think about the stability of the solution?

Cisco Wireless is stable.

What do I think about the scalability of the solution?

I can add more access points if needed, Cisco Wireless is a scalable solution.

We have approximately 3,000 users using this solution. We are using the solution extensively.

How are customer service and support?

My experience with Cisco support has been excellent.

How was the initial setup?

The setup of Cisco Wireless is straightforward and it took a couple of days to complete.

What about the implementation team?

I outsource some of the implementations and the planning stage can be the largest issue.

I do most of the maintenance of the solution, such as patching.

What other advice do I have?

I would recommend a third-party integrator if they need help implementing the  Cisco Wireless, they can help out a lot.

I rate Cisco Wireless an eight out of ten.

Overall Cisco Wireless meets my needs, it has been in place for a while, and I am happy with the solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Yaser-Altwailey - PeerSpot reviewer
Network Engineer at a government with 1,001-5,000 employees
Real User
Mar 12, 2022
Reliable, good support, and simple initial setup
Pros and Cons
  • "Cisco Wireless is reliable and stable."
  • "The coverage area of Cisco Wireless could improve. Additionally, the reports when a problem arises could be better, such as how it is done in Aruba Wireless solutions. In the Aruba wireless solutions, there are reports that are provided regarding uploads, downloads, and other internet activity that are useful. If this feature was added to Cisco that would be a benefit."

What needs improvement?

The coverage area of Cisco Wireless could improve. Additionally, the reports when a problem arises could be better, such as how it is done in Aruba Wireless solutions. In the Aruba wireless solutions, there are reports that are provided regarding uploads, downloads, and other internet activity that are useful. If this feature was added to Cisco that would be a benefit.

For how long have I used the solution?

I have been using Cisco Wireless for approximately 10 years.

What do I think about the stability of the solution?

 Cisco Wireless is reliable and stable. 

What do I think about the scalability of the solution?

The coverage of Cisco Wireless could improve.

How are customer service and support?

The technical support from Cisco is very good.

Which solution did I use previously and why did I switch?

I have used other solutions previously, such as Aruba and Huawei wireless.

How was the initial setup?

The initial setup of Cisco Wireless is not complex. However, sometimes when connecting all contact points with the new wireless controller, there is too much configuration.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Wireless is in the high range compared to other solutions. The solution could be less expensive.

What other advice do I have?

I am satisfied with Cisco Wireless.

I rate Cisco Wireless an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
JaromirLikavec - PeerSpot reviewer
Senior Network Engineer, IT Manager at a educational organization with 51-200 employees
Real User
Jan 25, 2022
Simple installation, reliable, and good support
Pros and Cons
  • "The technical support from Cisco is good."
  • "There are some features I would like to have in Cisco Wireless, such as Telemetry and other IoT. However, they are available in the new version of the solution."

What needs improvement?

There are some features I would like to have in Cisco Wireless, such as Telemetry and other IoT. However, they are available in the new version of the solution.

For how long have I used the solution?

I have been using Cisco Wireless for approximately 15 years.

What do I think about the stability of the solution?

Cisco Wireless solutions are highly scalable.

What do I think about the scalability of the solution?

The solution is highly scalable. I have about 60 access points and it is scalable with a thousand access points.

How are customer service and support?

The technical support from Cisco is good.

How was the initial setup?

The initial setup of Cisco Wireless is easy.

The process involves taking the Cisco Wireless device and adding it to the network. You connect the device to the controller, and then the controller can be configured. It's very quick and easy.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Wireless equipment is expensive.

Cisco has introduced a subscription pricing model where you have to always pay and renew.

What other advice do I have?

I plan to change to a Catalyst 9800 next year.

If companies already have Cisco wireless infrastructure, the deployment of this solution will be easy.

I rate Cisco Wireless a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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