Cisco Wireless FlexConnect mode is for branches where the traffic can be switched locally. There is centralized switching for the corporate side where the wireless controller will be in the headquarters, and the branches will only have access points. We have the flexibility to use Cisco's FlexConnect for the branches and centralized switching for the corporate network. Combining these feature ensures the traffic flow for the wireless is being controlled and provides the best wireless scenario for the branches. You don’t need to go to the controller each and every time.
Senior Manager at a tech vendor with 11-50 employees
Allows us to logically to segregate traffic between multiple types of endpoint devices
Pros and Cons
- "Cisco Wireless technology allows us to logically segregate networks, to segregate the traffic between multiple types of endpoint devices, connected to the network. For example, corporate laptops are connected to one network, corporate iPhones will go through a different network."
- "With Cisco Wireless we have DNA technology for the frequency in which it operates, so that in case of any frequency interference it can look for and switch to another frequency, where there no interference."
What is our primary use case?
How has it helped my organization?
Cisco Wireless technology allows us to logically segregate networks, to segregate the traffic between multiple types of endpoint devices, connected to the network. For example, corporate laptops are connected to one network, corporate iPhones will go through a different network.
What is most valuable?
With Cisco Wireless we have DNA technology for the frequency in which it operates, so that in case of any frequency interference it can look for and switch to another frequency, where there no interference.
Another feature of Cisco Wireless is that we are able to operate APs in multiple frequencies by grouping the APs into multiple groups, so we can operate the wireless in one group at 2.4 gigahertz and the other group at 5 gigahertz. This allows us to group the APs based on the business case or on the bandwidth.
What needs improvement?
There are a couple of shortcomings in Cisco Wireless right now. I don't see a policy model for the wireless technology solution. If Cisco could bring the wireless architecture around with the controls, it would lead to being able to fine-tune the configuration a little better.
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What do I think about the stability of the solution?
Cisco Wireless' stability is quite good as of now. The recent APs are coming with a backbone of up to 5 MBPS throughput, and that is quite okay.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and support?
The technical support is good.
How was the initial setup?
We need to do a site survey, AP placement, and wireless configuration: Which are we going to configure, how are we going to get it authenticated, how will we go into control? So we need to have a plan. That's not only for Cisco, it's true for whichever wireless we need to deploy. We need to have a proper plan in place, but configuration-wise it is straightforward. It is simple.
Which other solutions did I evaluate?
The shortlist was Aruba and Cisco. The features are more or less the same, but the cost is also important.
What other advice do I have?
Cisco Wireless has been around for quite some time. Cisco is a leader and its Wireless product is very reliable, so investing in it is a safe bet.
I would rate this solution at eight out of 10 because of the availability of support, and its stability.
My most important criteria when selecting a vendor are the
- product knowledge
- support from the vendor and the availability of the technical staff to support it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Manager at a tech vendor with 11-50 employees
Secure solution, it's easy to distribute the SSID, and I like the controller
Pros and Cons
- "The main features are that it's secure and it's easy to distribute the SSID and control it. I also like the controller."
- "There is a problem with the controller. When we have to restart the controller, it does not show the time. We have to manually configure the time when we restart it. I have read about this issue, to get some information, and all answers are about having to connect it with a time server, which is very difficult."
What is our primary use case?
We use it to distribute our internet connection. We use it in some departments for accessing systems, but in the main, it is for internet access. The performance of the network, the connection and stability, are very good. Perfect.
What is most valuable?
The main features are that it's secure and it's easy to distribute the SSID and control it. I also like the controller.
What needs improvement?
There is a problem with the controller. When we have to restart the controller, it does not show the time. We have to manually configure the time when we restart it. I have read about this issue, to get some information, and all answers are about having to connect it with a time server, which is very difficult.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
As a wireless solution, it's very stable.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
I tried to get support, to get a solution for this "time" problem I mentioned. We have other Cisco products and the support is perfect. But for the wireless, we haven't gotten an answer to this problem.
Which solution did I use previously and why did I switch?
We were using another option. It was not professional, something like D-Link. We had to configure each router separately. That's why we use Cisco, because I like the controller.
There is a company here, a Cisco partner or distributor. They advised us to use the system, and they brought it to us.
I have also used another Cisco product but at another company, Cisco Meraki. It's easier in terms of the configuration and the cloud. I liked it.
How was the initial setup?
You only have to set up the controller and everything is working; all the configuration. I like it.
What's my experience with pricing, setup cost, and licensing?
It's good to compare pricing, but it's Cisco and I trust Cisco.
What other advice do I have?
I would strongly advise any company, but especially in business, to use this wireless solution.
I rate Cisco Wireless at nine out of 10 because, as I said, I like the performance, stability, the easy implementation and the controller. There is just that one problem with the controller, so that's why I gave it a nine and not 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Wireless
June 2025

Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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Manager Corporate IT at a retailer with 1,001-5,000 employees
Provides good coverage and the stability is the best part of the solution
Pros and Cons
- "The most valuable feature is the coverage."
- "The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point."
What is our primary use case?
The primary use is for wireless connectivity.
What is most valuable?
The most valuable feature is the coverage. Also, the management provides the most important security features in these devices.
What needs improvement?
The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
We have not run into any issues related to stability.
How is customer service and technical support?
Technical support has been very good.
How was the initial setup?
We feel that it's complex in terms of manageability. You require a skilled person to handle it.
What was our ROI?
The ROI is good because the stability is so good from Cisco.
What's my experience with pricing, setup cost, and licensing?
I feel the product's pricing is a good value.
Which other solutions did I evaluate?
We did not evaluate anything else because Cisco is a brand name for networking devices.
What other advice do I have?
When implementing this solution, you require the right partner to be in place to support it, that is the first requirement.
I would rate this solution at nine out of 10. The best part of the solution is the stability. Also, the easy usage of the switches They are automatically switched on and get their configuration. I don't need any technical person to look at it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech services company with 51-200 employees
Authentication enables employees from around the world to log in with their own credentials
Pros and Cons
- "Authentication is the important feature for us. My IT staff no longer has to look after catering to clients who come from overseas."
What is our primary use case?
I have deployed it in a factory. I have a lot of people who come to visit from all over the globe. People come from Southeast Asia, from Europe, from South America, from the US, etc. We need to have a common platform wherein people who visit are able to log in to the corporate network. They do not need to do a guest login, they can just log in as they usually do. That's the primary use.
How has it helped my organization?
Since we have a central server from which our authentication is run, a user who comes from, let's say, California, doesn't have to ask any for credentials. He just comes to my network, logs in with his own username and password, and he gets access to his database. Authentication has played a big role for us, and it has given us mobility.
My IT staff no longer has to look after catering to clients who come from overseas. My staff members are busy doing their own work, and that overseas client or any other person is able to do his work without intervention from IT. This authentication scenario has saved us a lot of problems. Earlier, we had to create a guest user, give him a VPN, ensure that he logged in to his own network, and that he got access to his data. We don't have to do that now.
What is most valuable?
Authentication is the important feature for us.
What needs improvement?
There are certain features which I would want which are not there. There is always a wish list, that my WiFi should give me one, two, three, four, five. Certain things come, certain things don't, and certain things come at a cost. It fulfills about 75-80 percent of what I'm looking for. Things on my wish list are available at an additional cost but I can live without those thing, so I'm fine with it.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It has been a fairly stable network, I have not had many problems with it. We had to upgrade the iOS once or twice, but that's about it. After that, we have not really had a problem.
What do I think about the scalability of the solution?
We had to upgrade our access points. It's had been about six or seven years that those had been in. Scalability-wise, some of the old iOS is not supported on the new controller, but that's fine. We accepted that and we now have two products. We now have a 3800 deployed.
How are customer service and technical support?
We have had a decent experience so far with Cisco technical support. We've not had any issues, so I would say the support has been good.
Which solution did I use previously and why did I switch?
Before this solution we did not have any wireless solution, we had a stand-alone wireless. My global team wanted Cisco, so we went with Cisco. But, in a couple of other places, we've used Aruba and we're quite satisfied with it as well.
But it's something like when you prefer a certain flavor of coffee. It's not that you don't like the other coffee, but you like coffee A better than coffee B. It's just the comfort level or maybe you feel better with a certain product. So there's nothing wrong with the product that I'm currently using. I'm using Cisco and I'm quite satisfied with it. Otherwise, given a choice, given the funds, if someone were to say, “What is the next thing that you would like to move to?” because my experience with the alternate product has been really good, I would switch to that.
How was the initial setup?
The setup is not really complex. It was quite easy. We had to refer to a couple of things, but I come from a background where I have that kind of experience, so it was easy for me.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay. I believe it is competitively priced. But it is not just the price by itself, it's the price and the technical features. The features also play a big role. It has to give me the relevant output. That is more important. Price is secondary. Price will not play a very big role because if it does not deliver what I need... For example, if I were to buy a car without an engine, that's still a car, but it is of no use. I might as well buy a car that works.
They have simplified the licensing. Now there is a single license that is required. Earlier, multiple licenses were required. Single licensing is good. As a customer, I don't need to keep an inventory of multiple licenses.
What other advice do I have?
Up until now, it has been a good product, so go ahead with it. It works well. We have been happy with it for the last four years.
Disclosure: My company has a business relationship with this vendor other than being a customer: Installation partner.
FlexConnect allows us to have multiple locations and a central WLC to control them
Pros and Cons
- "For me, there are two important features: 1) WLAN grouping – Allows us to have different groups and, within those groups, specific WLANs, so there is no overlapping. 2) FlexConnect – Enables us to have remote offices at different locations. We can have a central WLC to control all the locations."
- "There is room for improvement regarding HA issues and Radius integration."
What is our primary use case?
We use it to provide Wi-Fi solutions at business centers, malls, for healthcare, and in public parks.
What is most valuable?
For me, there are two important features:
- WLAN grouping – Allows us to have different groups and, within those groups, specific WLANs, so there is no overlapping.
- FlexConnect – Enables us to have remote offices at different locations. We can have a central WLC to control all the locations.
What needs improvement?
There is room for improvement regarding HA issues and Radius integration.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No real issues with stability. It’s pretty stable. We can have a backup, and restoring is easy.
What do I think about the scalability of the solution?
Scalability depends on the design. It supports most variations like VOIP and Multicast. At times, we may face interference issues with other devices like 3G, 4G, or smartphones.
How are customer service and technical support?
Cisco TAC (technical assistance center) is one of the best tech support teams around.
Which solution did I use previously and why did I switch?
I did use HPE's Aruba solution, but not that extensively.
How was the initial setup?
The initial setup is straightforward. Anyone who knows VLAN and radio/frequency concepts can set it up. It’s pretty self-explanatory.
What's my experience with pricing, setup cost, and licensing?
Pricing is a bit on the high side compared to its competitors but we have to consider the support and usages of the solution.
Licensing is now RTU and smart licensing. We need three types of licenses, one for the:
- APs
- HA
- controller.
Which other solutions did I evaluate?
HPE Aruba.
What other advice do I have?
I would rate Cisco Wireless at eight out of 10 because of its ease of installation on virtual platforms, on appliances. It is easy to maintain and configurations are straightforward. It provides the flexibility to create and integrate with many social Wi-Fi solutions. It is a reliable and stable solution. The ROI is very good.
Disclosure: My company has a business relationship with this vendor other than being a customer: Cisco Gold Partner.
Network Enginer with 1,001-5,000 employees
Identity PSK helps save SSIDs but software quality for Aironet Series APs needs work
Pros and Cons
- "Identity PSK helps save SSIDs."
- "The software quality could be improved, in particular for the new Cisco Aironet Series 2800/3800 Access Point which is pretty Linux-based."
What is most valuable?
Identity PSK helps save SSIDs.
What needs improvement?
The software quality could be improved, in particular for the new Cisco Aironet Series 2800/3800 Access Point which is pretty Linux-based.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We have encountered issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
Tech support could be improved. It really depends on the TAC engineer you happen to have on the phone.
Which solution did I use previously and why did I switch?
Previously we used Cisco WiSM and then WiSM2.
How was the initial setup?
The initial setup was pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
Never pay the full GPL price.
Which other solutions did I evaluate?
Extreme Networks, HPE, Huawei.
What other advice do I have?
This is still a reliable and useful product but other vendors are catching up.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager / IoT Evangelist Solution Business Strategy at a manufacturing company with 1-10 employees
Secure solution that enables us to do video and web conferencing
Pros and Cons
- "The most valuable feature of this solution is its security"
How has it helped my organization?
We don't have to use cables anymore and it gives us a variety of connections. We can do video conferencing and web conferencing, so it has been great.
What is most valuable?
The most valuable feature of this solution is its security. Cisco is very well known for security.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
In terms of performance, it's really good. I have never seen it go down, at least in the office environment. Deploying it in the factory may be our next use case. A lot of noise occurs in the factory, so it could be difficult to deploy a wireless solution there. That could be a challenge.
The factory environment requires more high-density capability and there are other challenges affecting the factory environment. It's a harsh environment, but I see that Cisco's user-case allows deployment in a factory environment.
What's my experience with pricing, setup cost, and licensing?
The pricing is high. It could be cheaper. Cisco is known for its high pricing.
What other advice do I have?
Security and support are important factors when looking at this kind of solution. Cisco is more expensive but you have to compare the security and support you are getting. The support, in particular, is very critical, especially if you are in a conference call and the sound breaks off. You need them to get back to you quickly.
Cisco is a large company, the number-one company, and those are important factors when selecting a vendor. The other factor is the pricing, in addition to support and security.
I rate Cisco Wireless at 10 out of 10 because I have never had a problem. I am a happy customer.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Administrator at Lebanese American Univeristy
Device profiling allows us to have different policies applied, but many wireless controllers' firmware have bugs in their new releases
Pros and Cons
- "Device profiling allows us to have different policies applied by ISE to wireless clients."
- "Many wireless controllers' firmware have bugs in their new releases, which are not stable, especially in an environment with many wireless AP (WAP) types."
What is our primary use case?
We use it for WiFi for Internet, Intranet access, and VOIP in a high density area campus environment.
How has it helped my organization?
Wireless Voice over IP (VOIP) on a diversity of VOIP phones along with Cisco Jabber, Cisco phones, and Ascom.
What is most valuable?
Device profiling allows us to have different policies applied by ISE to wireless clients.
What needs improvement?
Many wireless controllers' firmware have bugs in their new releases, which are not stable, especially in an environment with many wireless AP (WAP) types.
For how long have I used the solution?
More than five years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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