Our tech team has reported a few bugs in certain areas, such as cloud logs. Whenever there are new updates happening on the cloud system, the logs need to be updated regularly, but we sometimes feel there are lapses in terms of log accounts or traces. Once we report the issue, the ticket gets resolved, but a more streamlined cloud logs system would be helpful. Additionally, establishing a full-fledged audit control reporting structure is needed, especially since we conduct risk assessments. The team is working aggressively on these improvements, and I am in conversation with them on a fortnightly basis. For user experience, I would advise their team to organize more orientation workshops and feedback sessions on a weekly basis. Currently, they take place monthly, but aggressive training on navigation, data reading, and understanding matrices is essential for newcomers. Enhancing training and capacity building is crucial, and there are no significant issues with integration, but further enhancement of integration features could also be beneficial. I choose 8 out of 10 because while the functionalities and features are excellent, there are areas that need improvement in terms of capacity building, training, and developing new features. Additionally, addressing the downtime issues, especially on weekends when our operations often run, is crucial to avoiding data access disruptions during busy periods.
