3CX Live Chat vs Comm100 Live Chat comparison

Why PeerSpot?

3CX and Comm100 are both solutions in the Live Chat category. 3CX is ranked #6 with an average rating of 6.5, while Comm100 is ranked #7. 3CX holds a 6.8% mindshare in LC, compared to Comm100’s 5.1% mindshare. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 100% of Comm100 users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

7,130 Views
927 Comparison Views

90% willing to recommend

Comm100 Live Chat

Read 2 Comm100 Live Chat reviews

643 Views
637 Comparison Views

100% willing to recommend

3CX Live Chat

Comm100 Live Chat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Comm100 Live Chat based on real PeerSpot user reviews.

Find out what your peers are saying about Freshworks, Text, NICE and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: October 2026).

Buyer's Guide

Live Chat

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Live Chat

6th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Virtual Meetings (6th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (7th)

Comm100 Live Chat

Ranking in Live Chat

7th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Live Chat category, the mindshare of 3CX Live Chat is 6.8%, down from 7.6% compared to the previous year. The mindshare of Comm100 Live Chat is 5.1%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	6.8%
Comm100 Live Chat	5.1%
Other	88.1%

Live Chat

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Savvas Socratous

CS/Retention Manager at Catchpoint LTD

Great monitoring and chat features

I mainly use Comm100 for live chat between users The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside. The system's stability could use an upgrade, it has a tendency to glitch sometimes.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have multiple branches countrywide and we all connect to one seamless system for all our communication needs."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"3CX is easy to use, is quite easy to configure, has a good soft client, and overall, it's a good system for small-scale setups with a couple hundred extensions."

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."

"3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution."

"LiveChat makes it easy to respond to your customers and connect with them."

"Prior to using this solution, there were difficulties with communication between the client and the distributor and our sales team and marketing team, which were improved after deployment because we integrated this voice solution with the video solution and allowed our distributors, clients, and customers to log in to our portal to directly interact with our salespersons."

"Excellent Windows based PBX constantly updated with new features and great support."

More 3CX Live Chat pros

"The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside."

Cons

"3CX has some other limitations. One of our teams totally stopped using 3CX because they couldn't use it to capture the recordings of the conversations they were having with the client and also sync images on HubSpot CRM."

"Having a video call would be a nice idea."

"For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in."

"It could be better in terms of providing more options for call recording."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"More granular management of call recording is needed."

"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

More 3CX Live Chat cons

"The system's stability could use an upgrade, it has a tendency to glitch sometimes."

Pricing and Cost Advice

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

17%

Outsourcing Company

12%

Financial Services Firm

11%

Comms Service Provider

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is good, as they are not very expensive. We have an unlimited number of engineers on 3CX Live Chat, so the licensing cost is ...

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What needs improvement with 3CX Live Chat?

3CX Live Chat can be improved, as it is very frustrating that we do not receive the call on the application. Thanks to the offline feature, if the application is offline and we miss a call, after a...

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is using it for the company support line. A quick specific example of how I use 3CX Live Chat for my company support line is that we have a support number in our ...

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Compared 39% of the time

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Compared 34% of the time

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Compared 7% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Live Chat

October 2026

Download Comm100 Live Chat product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Comm100 Live Chat is a powerful AI-powered omnichannel customer support platform trusted by organizations like Rackspace and Stanford University to deliver consistent service across digital channels.

The platform unifies live chat, email, social media, and secure messaging, providing a cohesive support experience. Centralized conversations improve visibility and response times, catering to commercial, government, and nonprofit organizations. Advanced AI capabilities aid in productivity and performance improvement across diverse operational models, ensuring stability and governance. This adaptability helps meet the demands of complex service environments while enhancing relationships, productivity, and support outcomes.

What are the most valuable features of Comm100 Live Chat?

Omnichannel Integration: Unifies multiple communication channels for seamless support.
AI-Powered Tools: Enhances agent productivity and quality assurance.
Data Insights: Provides actionable data for continuous improvement.
Security and Compliance: Supports demanding environments with high security and uptime.

How do users benefit from using Comm100 Live Chat?

Increased Productivity: Automation and AI tools streamline operations.
Improved Support Outcomes: Delivers consistent service across channels.
Scalable Performance: Adapts to growing and changing needs.
Informed Decision-Making: Offers analytics for resource optimization.

In industries such as education, government, and large enterprises, Comm100 Live Chat is implemented to enhance customer engagement, streamline communication, and support complex security and compliance demands. Used by organizations like Global Affairs Canada and the State of California, it ensures robust service delivery for diverse operational needs globally. Learn more at www.comm100.com.

Comm100

Sample Customers

Information Not Available

Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, the State of California

Find out what your peers are saying about Freshworks, Text, NICE and others in Live Chat. Updated: October 2026.

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