3CX Live Chat vs Comm100 Live Chat comparison

3CX and Comm100 are both solutions in the Live Chat category. 3CX is ranked #4 with an average rating of 8.0, while Comm100 is ranked #6. 3CX holds a 7.5% mindshare in LC, compared to Comm100’s 7.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Comm100 users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
190 Comparison Views

91% willing to recommend

Comm100 Live Chat

Read 2 Comm100 Live Chat reviews

203 Views
203 Comparison Views

100% willing to recommend

3CX Live Chat

Comm100 Live Chat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Comm100 Live Chat based on real PeerSpot user reviews.

Find out what your peers are saying about NICE, Text, Zendesk and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: March 2026).

Buyer's Guide

Live Chat

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Live Chat

4th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Unified Communications (2nd), Hosted and Cloud Based VoIP (3rd)

Comm100 Live Chat

Ranking in Live Chat

6th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Live Chat category, the mindshare of 3CX Live Chat is 7.5%, down from 8.5% compared to the previous year. The mindshare of Comm100 Live Chat is 7.5%, up from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	7.5%
Comm100 Live Chat	7.5%
Other	85.0%

Live Chat

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Savvas Socratous

CS/Retention Manager at Catchpoint LTD

Great monitoring and chat features

I mainly use Comm100 for live chat between users The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside. The system's stability could use an upgrade, it has a tendency to glitch sometimes.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX is a reliable solution."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"It’s straightforward to set up."

"The solution is stable."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

More 3CX Live Chat pros

"The most valuable features are the ability to monitor users and to have a real-time internal chat with someone while they're chatting with someone on the outside."

Cons

"There should be an option to save some extensions."

"It could be better in terms of providing more options for call recording."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"The support team can appear to be condescending."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"The system's stability could use an upgrade, it has a tendency to glitch sometimes."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

Media Company

Marketing Services Firm

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Live Chat

March 2026

Download Comm100 Live Chat product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. They empower genuine and personalized engagement on live chat, email, social media, and SMS through a single, unified console, enhanced with AI-powered chatbots and fully integrated knowledge bases.

From front-line marketing and sales to service and support, Comm100 helps brands to exceed customer expectation through efficient and personalized engagements that close the gap between question and answer. Over 6,500 organizations worldwide use Comm100 including Rackspace, Stanford University and Canadian Blood Services. Learn more at www.comm100.com/.

Comm100

Sample Customers

Information Not Available

Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, the State of California

Find out what your peers are saying about NICE, Text, Zendesk and others in Live Chat. Updated: March 2026.

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We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.