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3CX Live Chat vs Polycom RealPresence Clariti comparison

3CX and Poly are both solutions in the Virtual Meetings category. 3CX is ranked #7 with an average rating of 8.0, while Poly is ranked #8 with an average rating of 9.0. 3CX holds a 3.3% mindshare in VM, compared to Poly’s 1.8% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.

3CX Live Chat

Read 56 3CX Live Chat reviews

5,433 Views
2,282 Comparison Views

91% willing to recommend

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

967 Views
957 Comparison Views

100% willing to recommend

3CX Live Chat

Polycom RealPresence Clariti

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Polycom RealPresence Clariti are competitors in the communication and collaboration market. 3CX Live Chat seems to have the upper hand with more attractive pricing and responsive customer support, while Polycom Clariti can be a superior choice due to its advanced features despite a higher cost.

Features: 3CX Live Chat provides seamless integration with CRM systems, real-time visitor monitoring, and customization. Polycom RealPresence Clariti includes robust video collaboration, high-definition video, and integrated content sharing for advanced communication needs.

Room for Improvement: 3CX Live Chat could enhance its video conferencing capabilities, improve integration with third-party tools, and expand analytics features. Polycom RealPresence Clariti might simplify its user interface, reduce its reliance on IT resources for deployment, and offer better scalability for smaller businesses.

Ease of Deployment and Customer Service: 3CX Live Chat is cloud-based, offering quick setup and easy scaling with effective customer service. Polycom RealPresence Clariti requires more complex deployment, often needing dedicated IT resources, but provides specialized support for enterprise environments.

Pricing and ROI: 3CX Live Chat has an affordable setup cost and flexible pricing models, making it appealing for cost-conscious businesses. Polycom RealPresence Clariti requires a larger initial investment, but its advanced features offer significant ROI for organizations needing intricate video communication tools.

To learn more, read our detailed 3CX Live Chat vs. Polycom RealPresence Clariti Report (Updated: August 2026).

Buyer's Guide

3CX Live Chat vs. Polycom RealPresence Clariti

August 2026

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Helped 908,800 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

7th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (4th)

Polycom RealPresence Clariti

Ranking in Virtual Meetings

8th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.3%, up from 1.8% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.3%
Polycom RealPresence Clariti	1.8%
Other	94.9%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Norm Hubert

Network Technical Advisor at a government with 10,001+ employees

The ability to track call flow and history simplifies call management while bridging issues persist

I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX Live Chat lets me speak with my colleagues and suppliers from anywhere."

"I would strongly recommend investing in such a tool which can provide peace of mind 24x7x365, since it’s highly reliable, secure, and integrates with multiple VoIP providers, and can be maintained with minimal effort."

"Customer Service: Great - the national distributor is really good at showing us love, and works with us to resolve problems that we encounter."

"Reception dashboard is excellent. I can see all the calls on the system and can pull back calls that are going into voicemail or transfer by drag and drop."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"Excellent Windows based PBX constantly updated with new features and great support."

"They can increase their productivity with the many options that 3CX gives them."

More 3CX Live Chat pros

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It simplified the licensing, reduced administration since it's based on calls, not based on users."

"It does a good job of integrating with other software."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"It's on-prem, which is great."

"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."

Cons

"The call logs/reporting functions need some improvement and are still very basic."

"For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in."

"Not really much to dislike, the product is solid but you do need to keep your Windows server updated."

"The outbound call reporting and wall board could be improved for the outbound call centers functions."

"It would be nice if the Chat feature also allowed us to transfer files."

"It actually has some stability problems. It actually lags and sometimes doesn't load."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"Message management in 3CX Live Chat is a little tricky."

More 3CX Live Chat cons

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"The customer needs this platform to be a little bit more customized."

"Could have a wider range of use cases."

"I'd like to see a wider range of use cases for this product."

"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

Pricing and Cost Advice

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

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908,800 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

20%

Financial Services Firm

14%

Outsourcing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

See all answers

What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

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Compared 14% of the time

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Compared 12% of the time

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Compared 11% of the time

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Compared 10% of the time

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Product Reports

Buyer's Guide

Live Chat

August 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

July 2026

Download Polycom RealPresence Clariti product report

Also Known As

3CX PBX

RealPresence Clariti, Clariti

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Polycom RealPresence Clariti integrates with Teams and Zoom, offering features like speaker tracking and noise cancellation. On-prem installations ensure stable, high-quality sessions, while licensing simplification aids in better management.

Polycom RealPresence Clariti enhances collaboration by seamlessly integrating with Microsoft Teams and Zoom. It offers advanced features such as speaker tracking, acoustic fencing, and noise cancellation, ensuring users experience high-quality video and audio interactions. The platform supports on-prem installations, providing reliable and stable sessions crucial for professional settings. Licensing simplification, call management, and troubleshooting tools are notable advantages. Clariti 2.0 introduces enhancements over its predecessor, including hand-raising, chat, and polls. Its open-based system supports diverse endpoints for greater flexibility. However, users seek expanded use cases and improved cloud compatibility, as customization remains limited. Challenges include sluggish EVO protocol implementation and documentation issues, especially during content sharing.

What are the most important features?

Speaker Tracking: Automatically focuses on the active speaker, enhancing engagement.
Acoustic Fencing: Reduces unwanted noise and distractions during calls.
Noise Cancellation: Ensures clear communication by minimizing background sounds.
Flexible Integration: Compatible with platforms like Teams and Zoom for versatile usage.
Enhanced Collaboration Tools: Features like hand-raising, chat, and polls further enrich interaction.

What benefits should be evaluated?

Stable Sessions: Reliable performance in various environments with fewer disruptions.
High Picture Quality: Delivers crisp video for professional-grade conferencing.
Licensing Simplification: Streamlined management for easier administrative control.
Comprehensive Call Management: Efficient tools for effective call handling and troubleshooting.

In industries such as federal and public sectors, Polycom RealPresence Clariti is favored for secure on-prem setups, crucial for safeguarding sensitive information. Enterprises across global branches use it to build teleconferencing infrastructure, ensuring clear video and audio in both national and international operations. Meeting rooms benefit from its compatibility with diverse platforms, facilitating seamless video and internet calling.

Poly

Sample Customers

Information Not Available

Baptist Health Corbin, North Carolina Central University

Buyer's Guide

3CX Live Chat vs. Polycom RealPresence Clariti

August 2026

Free Report: 3CX Live Chat vs. Polycom RealPresence Clariti

Find out what your peers are saying about 3CX Live Chat vs. Polycom RealPresence Clariti and other solutions. Updated: August 2026.

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