

MetricStream and ACL Analytics are competing products in governance, risk, and compliance management. MetricStream has the upper hand with its robust support and competitive pricing, while ACL Analytics is valued for sophisticated data analysis capabilities.
Features: MetricStream provides comprehensive compliance management tools, audit management, and flexible reporting functionalities. ACL Analytics offers advanced data analytics, intuitive visualization, and audit analytics features. The main difference is MetricStream's focus on risk management integration, whereas ACL Analytics specializes in data manipulation and visualization.
Ease of Deployment and Customer Service: MetricStream offers cloud and on-premise deployment options with responsive customer support. ACL Analytics also supports multiple deployment methods and is noted for AI-driven analytics simplifying installation. MetricStream's customer support is known for efficiency, whereas ACL Analytics excels in technical expertise.
Pricing and ROI: MetricStream is seen as cost-effective, suitable for budget-conscious organizations with a positive ROI from its tools. ACL Analytics may have higher initial costs but offers substantial ROI through advanced analytics. The key difference is MetricStream's lower entry cost compared to ACL Analytics's premium pricing for advanced features.
If an auditor was normally budgeted to take 600 hours, we have implemented a solution to take those audit hours down to 200 hours.
It has proven value in terms of time saving and efficiency, so much so that using open-source tools like Python is not necessary.
It delivers strong ROI as an enterprise-wide GRC platform with value realized through automation, reduced compliance effort, improved visibility, and efficient auditing.
I definitely saw a return on investment; there was a lesser number of audit headcount required, which saved us money and time on audits.
There is a measurable return on investment since we have reduced the time for Risk and Control Assessment from three to four months to approximately 30 to 40 days, which lowers costs significantly.
This rating is due to slow response times; it would take more than 5 days to respond.
For major technical issues, resolutions typically took six to eight hours.
I escalate many questions to technical support, and they usually respond to me.
Additionally, when needed, they help set up additional training to walk us through demos of each module to help us make the best use of MetricStream for our organization's needs.
We had to engage with senior management from time to time, but they were responsive and quick in working through our issues.
Customer support was very quick to respond anytime I needed assistance.
It is a vendor application, and you do not have much power in terms of what we can adjust.
It is an enterprise-grade platform designed to support large global organizations with thousands of users, handling high volumes of risk controls, audits, issues, and assessments.
The biggest issue I have encountered with clients has been around upgrades that require re-implementing customizations to the out-of-box solutions after significant upgrades.
MetricStream demonstrates strong scalability by supporting enterprise compliance programs with large volumes of regulatory requirements, controls, assessments, evidence records, and user activity.
I would rate how stable this solution is as a 10.
It didn't take more than half an hour for our IT team to resolve the issue.
I occasionally experience lag when extracting Excel sheets after formulating and setting up the required data.
MetricStream performs well in managing large volumes of data.
We had the necessary infrastructure in place, including minimum server space and RAM requirements, so we did not experience any outages or issues.
I experience more data losses and flow control issues as data volume increases.
It would also be beneficial if ACL Analytics included features similar to Tableau for data presentation.
While we had e-learning resources to assist, a more intuitive platform would be beneficial.
We have an issue with the hard coding of passwords in ACL Analytics. You do not have an interface where you can enter a password and then it can be encrypted when you enter it.
Low-code or no-code enhancements and easier integration with enterprise systems such as SharePoint, ServiceNow, SAP, or Azure DevOps could reduce implementation effort and operational time.
We desire a product that does not require development teams for customization but enables users to make configurations or adjustments with little effort.
There is a need to improve form loading performance and address potential data loss when multiple users submit forms simultaneously.
I would rate the pricing of ACL Analytics as a 10.
ACL Analytics is quite affordable compared to the market.
For example, a thousand dollars last year cost three thousand pounds, but today it is five thousand pounds.
MetricStream is a bit costly.
MetricStream is a very costly application; we cannot save money.
Despite having to extend our budget to accommodate it.
The most valuable feature of ACL Analytics is its error suggestion capability, where it indicates problems if operations are incorrect.
With over a million clients, this feature helps tremendously in identifying fraud detection in client accounts.
I can access data from various sources, both relational and non-relational databases, using one tool.
We have had the ability to essentially write SQL code that allows us to develop a report in real time that gives us insight into various different KPIs or KRIs leveraged across the organization.
Control and compliance mapping was one of the most powerful features for NERC compliance as we can map NERC standards and requirements directly to controls, risks, evidence, and corrective actions, creating end-to-end traceability.
The best features that MetricStream offers for the automation of audits include the alerting system and the ability to attach evidence.
| Product | Mindshare (%) |
|---|---|
| MetricStream | 3.2% |
| ACL Analytics | 2.7% |
| Other | 94.1% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 2 |
| Large Enterprise | 7 |
ACL Analytics excels in efficient data control, extensive integration, and robust scripting, ideal for analyzing large datasets. Its error detection and rapid task completion enhance data auditing and risk analysis, although users seek improvements in user-friendliness and cost efficiency.
ACL Analytics offers extensive data manipulation capabilities and integrates seamlessly with multiple data sources, making it essential for auditing, fraud detection, and risk analysis. Its powerful scripting and automation simplify data control processes, although challenges remain in its complex scripting language and high training costs. Improvements in visualization features, akin to Tableau, and better data extraction for non-SQL users are desired. Unicode handling, password security, and scalability also need attention along with pricing flexibility to include single license options. Users value its efficient error suggestion and rapid task completion, which significantly reduce working hours.
What are the key features of ACL Analytics?In industries like finance and auditing, ACL Analytics is extensively implemented for fraud analysis, auditing, and data automation. Organizations leverage its capabilities to analyze large datasets, automate workflows, and integrate reports effectively. Its integration with HighBond or Diligent cloud bots helps tailor solutions to industry-specific challenges.
MetricStream is a cloud-based platform providing robust audit, compliance, and risk management tools. Users enjoy features like mobile interfaces and centralized risk libraries, though some report interface flow issues and technical support challenges.
MetricStream stands out for its audit, risk, and compliance capabilities, delivering customizable and standardized risk management across departments. Its comprehensive dashboards and reporting tools streamline compliance processes, reducing planning time and breaking down silos. Though described as a pricier option, it efficiently integrates risk elements and supports users with mobile interfaces and cloud availability. Areas for improvement include enhancing security integration, improving interface flow, and boosting support services, particularly from India.
What features does MetricStream offer?System integrators utilize MetricStream in audit and risk management, focusing on template preparation and UI testing. They assemble components like Lego pieces, but face challenges with larger solutions requiring developer participation for code alterations. Initial implementation is often delayed by India-based technical support, impacting operations. Enterprise and Operations Risk Management are commonly employed with MetricStream, highlighting its industry relevance.
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