ActiveBatch by Redwood vs ServiceNow Orchestration comparison

ActiveBatch by Redwood and ServiceNow are both solutions in the Process Automation category. ActiveBatch by Redwood is ranked #9 with an average rating of 9.4, while ServiceNow is ranked #10 with an average rating of 8.2. ActiveBatch by Redwood holds a 0.7% mindshare in PA, compared to ServiceNow’s 4.2% mindshare. Additionally, 100% of ActiveBatch by Redwood users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

ActiveBatch by Redwood

Read 35 ActiveBatch by Redwood reviews

524 Views
188 Comparison Views

100% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,038 Views
600 Comparison Views

92% willing to recommend

ActiveBatch by Redwood

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ActiveBatch by Redwood and ServiceNow Orchestration are prominent competitors in the automation landscape. ActiveBatch appears to have the upper hand due to its transparent and consistent pricing model which users find fair, leading to noteworthy ROI through reduced manual tasks.

Features:ActiveBatch offers seamless job scheduling, integration capabilities with third-party tools, and a single pane of glass for workflow visibility. It provides an extensive library of pre-built job steps and supports diverse platforms and applications. ServiceNow Orchestration excels in automating business processes, flexible cloud service management, and integration capabilities including Service Mapping for AI ops projects.

Room for Improvement:ActiveBatch could enhance its user interface to make complex features more accessible and improve its native support for cloud environments. Users suggest expanding documentation and providing more robust training options. ServiceNow Orchestration can improve in pricing transparency, ease of performing network connectivity tests, and reduce complexity in using advanced features without specialized knowledge.

Ease of Deployment and Customer Service:ActiveBatch is praised for ease of use and rapid learning curve with strong customer support and training resources. ServiceNow Orchestration offers a user-friendly interface but requires expertise for advanced functionalities, with competent support but room for improvement in documentation for complex tasks.

Pricing and ROI:ActiveBatch provides a transparent pricing model linked to feature use, offering additional licensing for integrations, thus supporting budget predictability and contributing positively to ROI. ServiceNow Orchestration is noted for higher costs with unclear pricing structures, which can challenge budget planning; however, its strong feature set still generates substantial ROI by meeting complex enterprise requirements.

To learn more, read our detailed ActiveBatch by Redwood vs. ServiceNow Orchestration Report (Updated: June 2025).

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ActiveBatch by Redwood

Ranking in Process Automation

9th

Average Rating

9.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Managed File Transfer (MFT) (10th), Workload Automation (9th)

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 0.7%, down from 0.7% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.2%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Shubham Bharti

Senior Analyst at Capgemini

Flexible, easy to use, and offers good automation

Occasionally, I find myself contemplating if there is room for improvement in the user interface (UI), and envisioning that with certain enhancements. The UI could potentially offer a more refined and user-friendly experience, fostering smoother interactions and facilitating easier navigation for users engaging with the application. New users might encounter a minor setback due to the absence of readily accessible training videos, which could have otherwise proven to be an invaluable resource in aiding their initial familiarization with the platform, potentially hindering their seamless onboarding process and delaying their ability to harness the software's full range of capabilities to its utmost potential.

Read full review

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What ActiveBatch allows you to do is develop a more efficient process. It gave me visibility into all my jobs so I could choose which jobs to run in parallel. This is much easier than when I have to try to do it through cron for Windows XP, where you really can't do things in parallel and know what is going on."

"The product offers a centralized platform for managing activities across many environments, applications, etc."

"It is very useful in sending confidential files through FPP servers."

"One of the most valuable features is the job templates. If we need to create an FTP job, we just drag over the FTP template and fill out the requirements using the variables that ActiveBatch uses. And that makes it reusable. We can create a job once but use it for many different clients."

"Error Handling is one of the best standout features of ActiveBatch."

"One of the most valuable features of this solution is the versatility of the prebuilt jobs."

"The most valuable feature is its stability. We've only had very minor issues and generally they have happened because someone has applied a patch on a Windows operating system and it has caused some grief. We've actually been able to resolve those issues quite quickly with ActiveBatch. In all the time that I've had use of ActiveBatch, it hasn't failed completely once. Uptime is almost 100 percent."

"As far as centralization goes it's nice because we can see all these processes that are tied to this larger process. The commissions, FTP processing, the reporting, the file moves to the business users — all that is right there. It's very easy to read. It's easy to tie it together, visually, and see where each of these steps fits into the bigger picture."

More ActiveBatch by Redwood pros

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"The solution effectively automates business processes."

"It is a very stable product, highly affordable."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"It's scalable."

"The iTerm suite is also crucial for visibility and optimization."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

More ServiceNow Orchestration pros

Cons

"We have faced a couple of issues where we were supposed to log a defect with ActiveBatch. That said, the Active batch Vendor Support is very responsive and reliable."

"It could be easier to provide dashboards on how many jobs are running at the same time; more monitoring."

"I can't get the cleaning up of logs to work consistently. Right now, we are not setup correctly, and maybe it is something that I have not effectively communicated to them."

"Any product is going to have some room for improvement, no matter what. I see the company has already ventured into AWS and they're constantly trying to improve the managed file transfer which they have recently improvised. I think they bought a software called JSCAPE and they're trying to improve it, which is good. I am not sure if JSCAPE would be part of the base product but currently, you have to buy a separate license for it, which doesn't make sense. If it was Microsoft, ServiceNow, or integrating with other software vendors, I would understand but JSCAPE is now in-house and I'm not sure if they can justify having a separate license for JSCAPE. I would probably expect them to be packaging JSCAPE into the base product. They did switch over from a perpetual license model to a subscription model, which hurt the company a little bit. Nobody is offering the perpetual model anymore. As long as the transition is fair for both the companies, I think it should be fine and not burn us out."

"There are some issues with this version and finding the jobs that it ran. If you're looking at 1,000 different jobs, it shows based on the execution time, not necessarily the run time. So, if there was a constraint waiting, you may be looking for it in the wrong time frame. Plus, with thousands of jobs showing up and the way it pages output jobs, sometimes you end up with multiple pages on the screen, then you have to go through to find the specific job you're looking for. On the opposite side, you can limit the daily activity screen to show only jobs that failed or jobs currently running, which will shrink that back down. However, we have operators who are looking at the whole nightly cycle to make sure everything is there and make sure nothing got blocked or was waiting. Sometimes, they have a hard time finding every item within the list."

"They have some crucial design flaws within the console that still need to be worked out because it is not working exactly how we hoped to see it, e.g., just some minor things where when you hit the save button, then all of a sudden all your job's library items collapse. Then, in order to continue on with your testing, you have to open those back up. I have taken that to them, and they are like, "Yep. We know about it. We know we have some enhancements that need to be taken care of. We have more developers now." They are working towards taking the minor things that annoy us, resolving them, and getting them fixed."

"Between version 10 and version 12 there was a change. In version 10, they had each object in its own folder. But on the back end, they saw it at the root level. So when we moved over to version 12, everything was in the same area mixed together. It was incredibly difficult and we actually had to create our own folders and move those objects—like schedules, jobs, user accounts—and manually put those into folders, whereas the previous version already had it."

"The documentation is very limited, and it can be improved."

More ActiveBatch by Redwood cons

"It is a highly complex platform to work on."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"I would like a user experience module to be added."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"We cannot perform GUI automation using the tool."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Currently, we are paying approximately $7,000 yearly, which includes support."

"The pricing was fair. There are additional costs for the plugins. We have the standard licensing fees for different pieces, then we have the plugins which were add-ons. However, we expected that."

"If you compare ActiveBatch licensing to Control-M, you're looking at $50,000 as opposed to millions."

"I don't think we've ever had a problem with the pricing or licensing. Even the maintenance fees are very much in line. They are not excessive. I think for the support that you get, you get a good value for your money. It's the best value on the market."

"ActiveBatch is currently redesigning themselves. In the past, they were a low cost solution for automation. They had a nice tool that was very inexpensive. With their five-year plan, they will be more enhancement-driven, so they're trying to improve their software, customer service, and the way that their customers get information from them. In doing that, they're raising the price of their base system. They changed from one pricing model to another, which has caused some friction between ActiveBatch and us. We're working through that right now with them. That's one of the reasons why we're why we were evaluating other software packages."

"The price was fairly in line with other automation tools. I don't think it's exorbitantly expensive, relatively speaking."

"I like ActiveBatch Workload Automation's licensing model because they're not holding you down on an agentless model or agent model, where every server needs to have an agent. That's the main selling point of the solution and I hope they stay that way."

"It allows for lower operational overhead."

"It is not very expensive."

"Pricing is custom to every customer."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"In terms of price, this solution is at the higher end of what you'll find."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The solution is costly and orchestrations are very expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

20%

Insurance Company

Computer Software Company

Manufacturing Company

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ActiveBatch Workload Automation?

Managing the workload and monitoring the tasks were very difficult with manual interventions. Now, by using ActiveBatch, the process is automated and it runs tasks on a scheduled basis.

See all answers

What is your experience regarding pricing and costs for ActiveBatch Workload Automation?

I'd advise users to start by knowing what the actual requirement is and thoroughly assess the automation needs. New users should take advantage of the demos and trial versions so they get an idea o...

See all answers

What needs improvement with ActiveBatch Workload Automation?

After upgrades we are facing a few issues and errors triggered, so focusing on this would be appreciated. Some of the advanced features in the user interface are a bit confusing even after referrin...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

Comparisons

Control-M vs ActiveBatch by Redwood

Compared 18% of the time

MuleSoft Anypoint Platform vs ActiveBatch by Redwood

Compared 13% of the time

AutoSys Workload Automation vs ActiveBatch by Redwood

Compared 10% of the time

Stonebranch vs ActiveBatch by Redwood

Compared 10% of the time

Redwood RunMyJobs vs ActiveBatch by Redwood

Compared 10% of the time

More ActiveBatch by Redwood Competitors

Camunda vs ServiceNow Orchestration

Compared 50% of the time

Control-M vs ServiceNow Orchestration

Compared 16% of the time

Temporal vs ServiceNow Orchestration

Compared 7% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 4% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

ActiveBatch by Redwood

June 2025

Download ActiveBatch by Redwood product report

Buyer's Guide

ServiceNow Orchestration

June 2025

Download ServiceNow Orchestration product report

Also Known As

ActiveBatch

No data available

Overview

ActiveBatch by Redwood automates and manages batch processes, data integration tasks, and workflow scheduling. It's used for file transfers, data processing, server monitoring, and report generation, supporting both on-prem and cloud environments.

Organizations implement ActiveBatch by Redwood to automate complex job scheduling and data workflows, integrating seamlessly with FTP, SQL, PowerShell, and other systems. With features like real-time monitoring, error handling, and centralized management, users can significantly boost productivity while minimizing manual intervention. Its flexibility in supporting on-premises and cloud environments makes it adaptable for diverse IT landscapes. The tool simplifies workflow orchestration with an extensive library of pre-built steps and robust API integrations, ensuring efficiency in handling various workloads.

What are ActiveBatch by Redwood's key features?

Job automation: Automates routine and complex jobs.
Real-time monitoring: Offers instant insights into job performance.
Customizable workflows: Tailors workflows to specific business needs.
PowerShell integration: Supports advanced script execution.
Job triggering: Initiates tasks based on specific conditions.
File handling: Manages file transfers and processing efficiently.
Server management: Monitors and handles server tasks consistently.
API integration: Connects with various applications for streamlined operations.
Alerting: Provides notifications for critical job events.
Flexible scheduling: Enables detailed and adaptable job scheduling.

What benefits and ROI can users expect?

Centralized management: Simplifies oversight of all processes.
Productivity boost: Reduces manual effort and errors.
Time savings: Accelerates task completion and workflow execution.
Comprehensive visibility: Enhances monitoring of all job activities.
Reliable performance: Ensures consistent task execution.
Scalability: Adapts to growing business and IT needs.

In various industries, ActiveBatch by Redwood is used to streamline operations, whether in finance handling large-scale data processing, healthcare managing patient records, or retail optimizing supply chains. It addresses specific needs by offering robust automation, efficient job scheduling, and seamless integration with existing systems, driving operational excellence and efficiency.

ActiveBatch by Redwood

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

ActiveBatch by Redwood vs. ServiceNow Orchestration

June 2025

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