Alfresco vs OpenText Documentum comparison

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #9 with an average rating of 6.3, while OpenText is ranked #3 with an average rating of 7.6. Hyland holds a 7.6% mindshare in ECM, compared to OpenText’s 12.5% mindshare. Additionally, 77% of Hyland users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Alfresco

Read 13 Alfresco reviews

2,157 Views
1,715 Comparison Views

77% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,382 Views
2,516 Comparison Views

83% willing to recommend

Alfresco

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Alfresco and OpenText Documentum are enterprise content management competitors, with OpenText Documentum often seen as superior due to its extensive features despite its higher cost.

Features: Alfresco is valued for its lightweight, flexible, open-source platform with collaboration tools and easy repository management. OpenText Documentum offers information governance, compliance features, and integration with enterprise applications, making it suitable for complex environments.

Room for Improvement: Alfresco could enhance its capabilities to better handle complex business needs, improve its security features, and provide more advanced metadata management. OpenText Documentum may improve by streamlining its deployment process, reducing resource demands, and enhancing user experience to handle simpler customizations more easily.

Ease of Deployment and Customer Service: Alfresco offers a user-friendly deployment with adaptable support for both cloud and on-premise setups. OpenText Documentum, while more resource-intensive in deployment, provides strong support services designed for larger enterprises.

Pricing and ROI: Alfresco is cost-effective, ideal for tight budgets, offering quick ROI. OpenText Documentum requires higher initial investment, but provides significant long-term ROI for enterprises needing specialized features.

To learn more, read our detailed Alfresco vs. OpenText Documentum Report (Updated: April 2025).

Buyer's Guide

Alfresco vs. OpenText Documentum

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alfresco

Ranking in Enterprise Content Management

9th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Document Management Software (3rd)

OpenText Documentum

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Enterprise Content Management category, the mindshare of Alfresco is 7.6%, down from 8.0% compared to the previous year. The mindshare of OpenText Documentum is 12.5%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Karthi Keyan

Head Of Information Technology at a consultancy with 11-50 employees

Streamlining document management with enhanced digitalization features needed

We used Alfresco as a document management system for automating and digitizing manual forms. Those were the main use cases The digitalization of workflow, forms, operations, and business processes has improved our organization. The most valuable features of Alfresco include its integration with…

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of Alfresco include its integration with the scanning solution, the ability to search, and the capability to store and index to capture metadata."

"Alfresco allows broad searches with many index fields that you can search on, although the created fields and their values may not be intuitive."

"The product allows engineering teams and developers to introduce new things in a seamless and easy way."

"Document repository."

"Alfresco's technical support is very fast and professional."

"The most valuable feature is the flexibility of the searching elements of the metadata."

"The digitalization of workflow, forms, operations, and business processes is also significant."

"I like the ease of use, sections, and calendar."

"It has the ability to categorize and search."

"The most valuable feature of OpenText Documentum is the versioning."

"It is quite good."

"The most valuable feature is that the documents are kept secure."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."

"We like Documentum for its capacity and reliability."

"It provides possibilities for us to save documents and supporting the business process while doing so."

Cons

"I would like them to consider document capture functionality."

"The setup process for Alfresco was complex."

"Alfresco could improve workflow digitalization and enhance artificial intelligence capabilities."

"Metadata, auto class, disposition log, and legal hold."

"I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen."

"The configuration of Alfresco is a big challenge."

"Currently, documents in Alfresco are stored on a file server, which, while good for performance, is a security risk."

"Alfresco has a very steep learning curve, and unfortunately, during the learning process, it's very easy to make errors, which often are unforgiving."

"It's difficult to manage and customize Documentum."

"The user interface can be improved."

"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."

"I would like to see performance improvements, especially regarding slow response times."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."

"It should provide more tools to help clients upgrade solutions based on Webtop."

"The biggest issue for us is the price of the product."

Pricing and Cost Advice

"It is cheaper compared to head-to-head competitors."

"The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building integrations, as implementation seems to be very costly."

"There are costs for any upgrade or additional functions."

"If you buy Alfresco through a partner, there is usually a OEM licensing option."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"OpenText Documentum's pricing is good."

"The product is expensive."

"It is quite an expensive product."

"The price is considered affordable now."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Government

14%

Computer Software Company

11%

Insurance Company

Financial Services Firm

20%

Government

12%

Computer Software Company

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?

The pricing of Alfresco starts at $100,000, which can be expensive for small projects. There is often a transition from the community version to the licensed version, which incurs migration costs. ...

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What needs improvement with Alfresco?

Currently, documents in Alfresco are stored on a file server, which, while good for performance, is a security risk. Clients, especially large enterprises such as banks, are concerned about documen...

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What is your primary use case for Alfresco?

Mostly, the primary use case is to store documents related to transactions in our company. These documents could be signed documents, invoices, purchase orders, etc. While transaction records are s...

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What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

Hyland OnBase vs Alfresco

Compared 18% of the time

SharePoint vs Alfresco

Compared 11% of the time

OpenText Extended ECM vs Alfresco

Compared 9% of the time

IBM FileNet vs Alfresco

Compared 8% of the time

Nuxeo vs Alfresco

Compared 7% of the time

More Alfresco Competitors

SharePoint vs OpenText Documentum

Compared 23% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 18% of the time

IBM FileNet vs OpenText Documentum

Compared 12% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

OpenText Content Manager vs OpenText Documentum

Compared 4% of the time

Product Reports

Buyer's Guide

Alfresco

May 2025

Download Alfresco product report

Buyer's Guide

OpenText Documentum

May 2025

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

The Alfresco Digital Business Platform offers open, secure content services to let you unlock the value from your most important business information. Give users access to their content wherever and however they work with Alfresco’s open, flexible, and highly scalable cloud-native content services platform. Easily integrate and connect with everyday business applications. Find, view, collaborate on, govern, and securely share digital content—and get information to the right person at the right time.

Hyland

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Alfresco vs. OpenText Documentum

April 2025

Free Report: Alfresco vs. OpenText Documentum

Find out what your peers are saying about Alfresco vs. OpenText Documentum and other solutions. Updated: April 2025.

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