Amazon WorkMail vs Zoho Mail comparison

Amazon Web Services (AWS) and Zoho are both solutions in the Email Applications category. Amazon Web Services (AWS) is ranked #4 with an average rating of 8.0, while Zoho is ranked #5 with an average rating of 7.6. Amazon Web Services (AWS) holds a 7.4% mindshare in EA, compared to Zoho’s 5.3% mindshare. Additionally, 85% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 84% of Zoho users who would recommend it.

Amazon WorkMail

Read 13 Amazon WorkMail reviews

2,685 Views
2,148 Comparison Views

85% willing to recommend

Zoho Mail

Read 17 Zoho Mail reviews

1,289 Views
1,289 Comparison Views

84% willing to recommend

Amazon WorkMail

Zoho Mail

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on May 21, 2025

Amazon WorkMail and Zoho Mail are competing in the organizational communication category. Zoho Mail seems to have the upper hand due to its comprehensive feature set and cost-effectiveness.

Features: Amazon WorkMail offers seamless integration with AWS services, robust security measures, and reliable performance. It supports security protocols like S/MIME and enables mobility with its cross-platform accessibility. Conversely, Zoho Mail includes extensive collaboration tools, integration with Zoho's productivity suite, and enhanced customization options. It provides email filtering, task management, and calendar syncing for better organizational communication.

Room for Improvement: Amazon WorkMail could enhance its feature set by offering more productivity tools and a more intuitive user interface. Its emphasis on AWS integration may limit its appeal to non-AWS users. Price competitiveness is another area for enhancement. Zoho Mail can work on enhancing its integration capabilities with third-party applications for broader flexibility. Improving image loading times and addressing performance issues in certain use cases could be beneficial. Simplifying its pricing model might also attract more clients.

Ease of Deployment and Customer Service: Amazon WorkMail is well-suited for enterprises already engaged with AWS, benefiting from its ecosystem's familiarity and integration. However, its deployment may require AWS knowledge. Zoho Mail offers a straightforward deployment process with comprehensive customer support, featuring extensive self-help resources and personalized assistance that cater to broader organizations.

Pricing and ROI: Amazon WorkMail provides competitive pricing for businesses invested in AWS, offering straightforward email solutions backed by security. Zoho Mail offers substantial value for money with a wider range of features, making it attractive for cost-conscious organizations seeking better ROI through integrated productivity enhancements. Exact pricing details are less clear, emphasizing potential affordability depending on feature packages selected.

To learn more, read our detailed Amazon WorkMail vs. Zoho Mail Report (Updated: December 2025).

Buyer's Guide

Amazon WorkMail vs. Zoho Mail

December 2025

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.1

Replacing WhatsApp with Amazon WorkMail halved costs, improved communication, and provided scalable, stable services reducing downtime concerns.

Sentiment score

4.5

Zoho Mail offers significant cost savings and efficiency through integrations, providing up to 70% reductions compared to similar tools.

No quotes available

For more quotes and insights, download the Amazon WorkMail report

No quotes available

For more quotes and insights, download the Zoho Mail report

Customer Service

Sentiment score

4.5

Customer feedback on Amazon WorkMail support is mixed, with experiences ranging from responsive assistance to dissatisfaction over communication issues.

Sentiment score

5.0

Zoho Mail's support receives mixed reviews, with inconsistent response times but appreciated comprehensive guidance on setup and technical issues.

We have sent some emails and they have responded promptly, so we are satisfied.

Ramkumar Kolpurath

Co-Founder & CTO at a consultancy with 11-50 employees

For more quotes and insights, download the Amazon WorkMail report

Sometimes I get stuck on API integrations and other issues, and they guide me and take additional sessions to resolve the problems.

Azmat Ullah

Sr Zoho Developer and Consultant at Xpert Prime

When downloading Zoho Mail CRM, an assistant connects with you for any support needed, providing an end-to-end process that strengthens customer experience.

Antony Munyao Benjamin

Customer Experience Consultant at Zoho

Sometimes Zoho Mail has fast response times, while at other times they don't.

Salem Shafik

Founder at Tech Force

For more quotes and insights, download the Zoho Mail report

Scalability Issues

Sentiment score

8.0

Amazon WorkMail is praised for scalability, accommodating large user bases and email traffic efficiently despite some cost concerns.

Sentiment score

6.4

Zoho Mail scales well for varying organization sizes, but customization is limited and bulk email issues may arise.

I do not have any concerns regarding the scalability of Amazon WorkMail, as we are sending about 40,000 to 50,000 emails per day, doing both transactional and batch with a queuing mechanism internally.

Ramkumar Kolpurath

Co-Founder & CTO at a consultancy with 11-50 employees

For more quotes and insights, download the Amazon WorkMail report

Initially, it wasn't very effective, but over time it has improved and become a preferred choice for employers using CRM.

Antony Munyao Benjamin

Customer Experience Consultant at Zoho

For more quotes and insights, download the Zoho Mail report

Stability Issues

Sentiment score

8.2

Amazon WorkMail is highly rated for stability, handling large volumes reliably with no reported issues or downtime.

Sentiment score

7.7

Zoho Mail is reliable and stable with minor login issues, appreciated for its performance and minimal access difficulties since October.

No quotes available

For more quotes and insights, download the Amazon WorkMail report

Zoho Mail is stable because I have never been unable to access my mail.

Adekunle-Ajayi

Head Products & Presales at UniCloudAfrica

For more quotes and insights, download the Zoho Mail report

Room For Improvement

Users seek an intuitive interface, improved pricing, advanced features, better spam filtering, scalability, and enhanced support for Amazon WorkMail.

Zoho Mail needs better video tutorials, integration, privacy controls, storage, and collaboration tools compared to Google Workspace and Microsoft 365.

No quotes available

For more quotes and insights, download the Amazon WorkMail report

Considering how WhatsApp backup automatically goes to Google by default, Zoho Mail could develop similar functionality.

Amrith Puajrie

Owner at AATXE

We currently only have the ability to add users to groups, but some admins need to organize users in organizational units and apply security policies or other configurations based on these units.

Salem Shafik

Founder at Tech Force

Zoho Mail does not have the capabilities that Google Workspace and Microsoft 365 have, especially in terms of collaboration.

Adekunle-Ajayi

Head Products & Presales at UniCloudAfrica

For more quotes and insights, download the Zoho Mail report

Setup Cost

Amazon WorkMail receives mixed reviews on pricing, appreciated for its free tier but considered costly beyond its allocation.

Zoho Mail provides cost-efficient pricing from 499 to 1200 per user, appealing to enterprises and competing with Google Workspace.

I have heard that compared to other providers, it is considerably cheaper.

Ramkumar Kolpurath

Co-Founder & CTO at a consultancy with 11-50 employees

For more quotes and insights, download the Amazon WorkMail report

Zoho Mail is economical compared to Microsoft and Google Workspace.

Salem Shafik

Founder at Tech Force

I find the pricing to be reasonable but recognize it can vary based on corporate economic conditions.

Antony Munyao Benjamin

Customer Experience Consultant at Zoho

For more quotes and insights, download the Zoho Mail report

Valuable Features

Amazon WorkMail provides scalable, secure email management with AWS integration, enhancing efficiency, user experience, and workflow expansion.

Zoho Mail provides secure, cloud-integrated services with collaborative tools and local data hosting, ideal for small and medium enterprises.

I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails.

Ramkumar Kolpurath

Co-Founder & CTO at a consultancy with 11-50 employees

For more quotes and insights, download the Amazon WorkMail report

The interconnectivity between these applications makes it particularly useful.

Amrith Puajrie

Owner at AATXE

It integrates with Google clients, ensuring a high level of security and reduced spam.

Antony Munyao Benjamin

Customer Experience Consultant at Zoho

It fits small and medium businesses who don't want many features and prefer a reasonable price.

Salem Shafik

Founder at Tech Force

For more quotes and insights, download the Zoho Mail report

Categories and Ranking

Amazon WorkMail

Ranking in Email Applications

4th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Email (2nd)

Zoho Mail

Ranking in Email Applications

5th

Average Rating

7.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Email Applications category, the mindshare of Amazon WorkMail is 7.4%, down from 10.7% compared to the previous year. The mindshare of Zoho Mail is 5.3%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Email Applications Market Share Distribution
Product	Market Share (%)
Amazon WorkMail	7.4%
Zoho Mail	5.3%
Other	87.3%

Email Applications

Featured Reviews

Ramkumar Kolpurath

Co-Founder & CTO at a consultancy with 11-50 employees

Seamless email communication improves cost-effectiveness and security with valuable tracking features

The features of Amazon WorkMail that I have found the most valuable so far include sending emails and tracking whether the email is read or not. I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails. The encryption of emails, both in transit and at rest, has benefited our security strategy as it is a layer of security that provides us better confidence for customers and also internally tracks the security aspects. The encryption meets my expectations.

Read full review

Antony Munyao Benjamin

Customer Experience Consultant at Zoho

Has required technical improvements to better support advanced email feedback and user behavior tracking

Using Zoho Mail is quite easy. Users are able to track if the recipient has received, opened, or clicked on the email, thanks to a very good tracking system, and they can create large campaigns using the unlimited features of the email. The integration with Zoho Projects is a bit technical, as it's part of the CRM with specific routine tasks for projects. Efficiency-wise, it has been great in bringing teams closer together so that every project member can critique the progress of assignments. However, there is a need for improvement in communication style from one module to another. The main benefits that Zoho Mail brings include the ability to send large and secure mails. It integrates with Google clients, ensuring a high level of security and reduced spam. I have utilized it effectively, and clients trust emails from Zoho Mail because of its reputation as a reliable CRM software company.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Email Applications solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

Computer Software Company

Comms Service Provider

Retailer

Comms Service Provider

16%

Computer Software Company

11%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Amazon WorkMail?

We use the tool for transactional emails and marketing.

See all answers

What needs improvement with Amazon WorkMail?

We are satisfied with Amazon WorkMail, as it is able to send emails and provide receipts, including the read and other statuses. Since we are doing more API side integrations, there does not seem t...

See all answers

What advice do you have for others considering Amazon WorkMail?

From the communication aspects, working with Amazon WorkMail has been seamless and cost-effective. My customers do not make any use of Amazon WorkMail's compatibility with Microsoft Active Director...

See all answers

What do you like most about Zoho Mail?

It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the...

See all answers

What is your experience regarding pricing and costs for Zoho Mail?

I find the pricing to be reasonable but recognize it can vary based on corporate economic conditions. However, I suggest considering packages for freelancers or independent consultants.

See all answers

What needs improvement with Zoho Mail?

🎯As a CX professional, I consider the new ZohoMail user interphase to be versatile, the ability to categorize mails from notifications and the inbuilt tools and features like calendly that is after...

See all answers

Comparisons

Google Workspace vs Amazon WorkMail

Compared 56% of the time

Microsoft Exchange Online vs Amazon WorkMail

Compared 14% of the time

ProtonMail vs Amazon WorkMail

Compared 4% of the time

SendGrid vs Amazon WorkMail

Compared 3% of the time

Fortinet FortiMail Cloud vs Amazon WorkMail

Compared 3% of the time

More Amazon WorkMail Competitors

IceWarp vs Zoho Mail

Compared 28% of the time

ProtonMail vs Zoho Mail

Compared 24% of the time

Google Workspace vs Zoho Mail

Compared 16% of the time

Microsoft Exchange Online vs Zoho Mail

Compared 13% of the time

Microsoft Exchange vs Zoho Mail

Compared 7% of the time

More Zoho Mail Competitors

Product Reports

Buyer's Guide

Amazon WorkMail

January 2026

Download Amazon WorkMail product report

Buyer's Guide

Zoho Mail

January 2026

Download Zoho Mail product report

Also Known As

Amazon SES

No data available

Overview

Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile email client applications. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using the client application of their choice, including Microsoft Outlook, native iOS and Android email applications, any client application supporting the IMAP protocol, or directly through a web browser. You can integrate Amazon WorkMail with your existing corporate directory, use email journaling to meet compliance requirements, and control both the keys that encrypt your data and the location in which your data is stored. You can also set up interoperability with Microsoft Exchange Server, and programmatically manage users, groups, and resources using the Amazon WorkMail SDK.

Amazon Web Services (AWS)

Secure Business Email for your organization

Host your business email on a secure, encrypted, privacy-guaranteed, and ad-free email service.

Zoho

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

BBDO, HuffPost

Buyer's Guide

Amazon WorkMail vs. Zoho Mail

December 2025

Free Report: Amazon WorkMail vs. Zoho Mail

Find out what your peers are saying about Amazon WorkMail vs. Zoho Mail and other solutions. Updated: December 2025.

DOWNLOAD NOW

881,082 professionals have used our research since 2012.

See our Amazon WorkMail vs. Zoho Mail report.

See our list of best Email Applications vendors.

We monitor all Email Applications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.