Arcserve UDP vs Synology DSM comparison

Arcserve and Synology are both solutions in the Backup and Recovery category. Arcserve is ranked #26 with an average rating of 6.4, while Synology is ranked #53. Arcserve holds a 1.2% mindshare in BRS, compared to Synology’s 1.4% mindshare. Additionally, 85% of Arcserve users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

Arcserve UDP

Read 44 Arcserve UDP reviews

3,106 Views
2,609 Comparison Views

85% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

2,887 Views
2,858 Comparison Views

100% willing to recommend

Arcserve UDP

Synology DSM

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Executive SummaryUpdated on Sep 11, 2024

Arcserve UDP and Synology DSM are both robust data management solutions competing in data protection and management. Synology DSM seems to have the upper hand due to its extensive features and superior customer service.

Features: Arcserve UDP's valuable features include efficient backup, recovery options, and comprehensive support. Synology DSM offers scalable storage, versatile application integration, and an additional feature set that gives it an edge in functionality.

Room for Improvement: Arcserve UDP users suggest enhancements in reporting tools, integration capabilities, and overall usability. Synology DSM users would like to see improvements in system updates, documentation, and user interface. Both products have specific areas needing development.

Ease of Deployment and Customer Service: Arcserve UDP has a straightforward deployment model, but its customer service receives mixed reviews. Synology DSM is noted for its relatively smooth setup process and superior customer service responsiveness, giving it an advantage in overall user satisfaction.

Pricing and ROI: Arcserve UDP is considered cost-effective with a good ROI. Synology DSM is more expensive but offers better long-term value due to its extensive features and high ROI. The main difference lies in cost versus value balance, with Synology DSM offering higher perceived value.

To learn more, read our detailed Arcserve UDP vs. Synology DSM Report (Updated: February 2026).

Buyer's Guide

Arcserve UDP vs. Synology DSM

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

26th

Average Rating

7.6

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (18th)

Synology DSM

Ranking in Backup and Recovery

53rd

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.2% compared to the previous year. The mindshare of Synology DSM is 1.4%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Arcserve UDP	1.2%
Synology DSM	1.4%
Other	97.4%

Backup and Recovery

Featured Reviews

Sergio Itikawa

Software Solutions Architect at SPEData

Has supported hybrid IT environments effectively and offers strong data protection

With Arcserve UDP, the most valuable feature is to improve persistent data, which I consider important. I use other products too, not only Arcserve UDP, as we use TrueNAS as well. Arcserve UDP improves the precision of data. I have utilized Arcserve UDP's data deduplication feature, and the data deduplication feature helps my storage efficiency significantly. I have used Arcserve UDP's continuous data protection. It is beneficial for operational continuity because we use it constantly and have no objections to Arcserve UDP technology; I think it is very good. Arcserve UDP's integration with multiple operating systems is very good and very efficient. This brings value for me since many of my clients have different operating systems like Windows and Linux; there is no problem. Regarding the deduplication and compression with Arcserve UDP, I think Arcserve UDP is still a solid solution that we primarily use.

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Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would recommend it if there is a general case."

"The product provides instant and virtual standbys."

"The most valuable feature is the duplication."

"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."

"The most valuable feature of Arcserve UDP is live replication."

"The most valuable feature of Arcserve UDP is its decompression capability."

"The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine."

"Easy restoration and the solution works quickly."

More Arcserve UDP pros

"Synology DSM is very easy to work and operate."

"Because of its simplicity and the wide array of features it offers, I would recommend DSM for both tech-savvy individuals and those who prefer a straightforward file-serving solution."

"The product performs well. It is easy to use and implement."

"The most valuable aspect is its ability to handle multiple disks."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

"The most valuable features of Synology DSM are its security and connectivity."

"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

More Synology DSM pros

Cons

"Licensing can be quite difficult."

"One area for improvement in Arcserve UDP is its capability to interact with other cloud servers."

"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."

"Every time I change the disc, I have to do a full backup."

"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."

"The time to backup servers that sit in DMZ must be improved."

"Licensing is an area that needs improvement."

"The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."

More Arcserve UDP cons

"Users may lose their data if they don't configure the solution properly."

"Synology DSM is a good enough solution for small and medium companies, but I have not seen a big configuration of the solution for a big organization."

"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."

"The only bothersome aspect is that the device is aging."

"The platform could be much more cost-effective and flexible for integrating third-party products."

"Synology DSM's user interface is not quite intuitive."

"Even though Synology provides a backup solution, it does not recognize the VM movement across cluster hosts."

"The product's only shortcoming is pricing, as it is an expensive solution."

More Synology DSM cons

Pricing and Cost Advice

"The solution is very expensive."

"Its price seems reasonable. Its price is average as compared to the other products I've looked at. We have a three-year license right now. There are no other costs beyond the standard licensing fee."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

"I feel that the product is fairly priced."

"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."

"The price of this product is high and it should be lower."

"The solution is not very expensive, but it is not cheap."

"It is approximately $400 to purchase a virtual service outright."

More Arcserve UDP pricing and cost advice

"The price of the solution is very good."

"Synology DSM is a cheap solution."

"The solution’s pricing is neither cheap nor expensive."

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"It is quite an affordable solution."

"The pricing varies widely, catering to a broad range of needs."

"Synology DSM is a free tool."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Manufacturing Company

10%

Marketing Services Firm

Comms Service Provider

Computer Software Company

14%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	10
Large Enterprise	9

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	1

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about StorageCraft ShadowProtect?

The interface is very refined, works fine, and is very intuitive most of the time. Scalability is nice. The multi-tenancy feature is very welcome. The integration with Linux works fine too.

See all answers

What is your experience regarding pricing and costs for StorageCraft ShadowProtect?

Regarding the setup cost for Arcserve UDP, it is significantly important, but the price is similar to all our options where clients need to have backup on-premises and replication in the cloud.

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Comparisons

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Compared 4% of the time

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Compared 4% of the time

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Compared 6% of the time

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Compared 6% of the time

GoodSync For Business vs Synology DSM

Compared 5% of the time

NetApp SnapCenter vs Synology DSM

Compared 5% of the time

NAKIVO Backup & Replication vs Synology DSM

Compared 3% of the time

More Synology DSM Competitors

Product Reports

Buyer's Guide

Arcserve UDP

February 2026

Download Arcserve UDP product report

Buyer's Guide

Synology DSM

January 2026

Download Synology DSM product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

Synology DiskStation Manager (DSM)

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

Synology DSM (DiskStation Manager) is a comprehensive software platform designed for Synology NAS (Network Attached Storage) devices. It serves as the operating system for these devices, providing a wide range of features and functionalities.

The primary use case of Synology DSM is to centralize and manage data storage for organizations. It allows businesses to store, access, and share files securely across multiple devices and platforms. With its intuitive user interface, DSM simplifies the management of data, making it easy to create shared folders, set access permissions, and monitor storage usage.

One of the most valuable functionalities of Synology DSM is its robust data protection capabilities. It offers various RAID configurations, including SHR (Synology Hybrid RAID), which ensures data redundancy and safeguards against drive failures. DSM also supports advanced backup and disaster recovery solutions, such as Snapshot Replication and Hyper Backup, enabling organizations to protect their critical data effectively.

Furthermore, Synology DSM provides a wide range of productivity and collaboration tools. It offers applications like Synology Drive, which allows seamless file synchronization across devices, and Synology Office, a web-based suite for document editing and collaboration. DSM also supports various third-party applications, including popular cloud services like Dropbox and Google Drive, enabling organizations to integrate their existing workflows seamlessly.

Synology

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Information Not Available

Buyer's Guide

Arcserve UDP vs. Synology DSM

February 2026

Free Report: Arcserve UDP vs. Synology DSM

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