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ARIS Cloud vs iServer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ARIS Cloud
Ranking in Business Process Design
19th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
14
Ranking in other categories
Business Process Management (BPM) (32nd)
iServer
Ranking in Business Process Design
15th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Enterprise Architecture Management (9th)
 

Mindshare comparison

As of March 2026, in the Business Process Design category, the mindshare of ARIS Cloud is 2.7%, up from 2.0% compared to the previous year. The mindshare of iServer is 3.2%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Design Mindshare Distribution
ProductMindshare (%)
iServer3.2%
ARIS Cloud2.7%
Other94.1%
Business Process Design
 

Featured Reviews

reviewer1294968 - PeerSpot reviewer
Transformational Leader at a financial services firm with 10,001+ employees
Mapping capabilities lag behind while requiring significant customization but is scalable
I worked with ARIS Cloud under SAP. The solution was deployed by an agile team and utilized daily by process engineers and business process owners. It was involved in the financial services industry, with thousands of users within the company The platform's capabilities are highly dependent on…
Antonios Lazanakis - PeerSpot reviewer
Senior IT Solution Architect at a financial services firm with 10,001+ employees
Flexible, easy to use, and easy to import data
We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ARIS Cloud offers easy query writing for retrieving information and includes a user-friendly Governance, Risk, and Compliance (GRC) part that aids risk managers effectively."
"In the end, what stands out to me is the ease of using the cloud. I don't see any distinct or unique advantages in business process modeling software compared to other application software. The cloud simplifies operations and removes many operational complexities, which is a significant benefit."
"The solution's most valuable feature stems from its being very easy to use, making it a very user-friendly tool."
"This solution has improved the way our organization does training."
"Aris Connect opens collaboration opportunities between team members within the organization where they can actually submit change requests, navigate processes, and offer comments. It opens up the potential for BPM within the organization. I didn't see such an angle of a BPM portal with any other products. So I would say that's the best selling feature."
"It has proved that it also works in complex circumstances."
"From a total cost of ownership perspective, running this on the cloud is more efficient than having someone in the company take care of the infrastructure."
"In terms of UX design, somebody who has not had experience with ARIS will be able to use it very easily."
"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."
"This flexibility is the most helpful part in the standard version."
"The most valuable features of iServer are the integration with Microsoft Office and the interface is similar to Microsoft applications making them easy to use."
"iServer is a solution that helps catalog enterprise architect solutions and catalog information."
"I have to think less with this solution. It's simple."
"Good and effective reporting features, which help in decision making."
"This is a flexible tool compared to some other solutions."
"We like the governance."
 

Cons

"There is room for improvement in the support."
"The price is quite high. This is one weak point of the solution."
"The support team of ARIS Cloud has certain shortcomings where improvements are required."
"ARIS' flexibility and power add a certain complexity. And if ARIS could be more streamlined, I think customers would have a better handle on what to do with it in the end. So if you're not a tech geek, you might struggle to understand what you should do with it as a customer because it's that powerful."
"It would be very helpful if this solution were more open and could integrate with other solutions like ServiceNow."
"It seems that there could be innovations in fostering spontaneous cooperation between departments and individuals. This extends to case management and finding new paradigms for enhancing such cooperation. While some approaches, like basic case management tools, have been tried in the past, they may not have met expectations entirely. However, ongoing efforts in administrative science are focused on these areas. Companies with innovative ideas can contribute to progress, possibly involving concepts related to trust, even within the context of web 3. There are intriguing developments in how economic and business organizations can be formed. When it comes to learning about these concepts, starting with simple examples and gradually moving to more complex ones is advisable. Begin with the basics, excluding unnecessary details that might hinder understanding. Over time, you can delve into more intricate aspects, such as Bitcoin and the Lightning Network, to gain a deeper understanding of these technologies."
"Initial setup is rather complex. You have to find a way to isolate the complexity, and find common ground."
"The stability was poor, with frequent outages."
"It definitely needs help to improve the visual aspect of the solution."
"There could be features for process mining, process simulation, and analytics."
"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."
"iServer is a solid tool. Occasionally, we needed to contact the vendor to clarify details such as porting issues, missing components, and model specifics."
"Cannot see which activities are control activities."
"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."
"There are other solutions out there that have a better user interface."
"Requirements management needs to be improved."
 

Pricing and Cost Advice

"The licensing model of ARIS Cloud is leaner and more beneficial to the customer. The new license model is great. With the on-premise, you needed to subscribe to many more types of licenses. Now there are licensed bundles available on the cloud."
"There is a student version of this solution that can be used for free."
"The cloud deployment is not more expensive. In the cloud, you pay for what you use, and there's no need for maintaining infrastructure or additional personnel, making it cost-effective. On-premises deployment, on the other hand, involves infrastructure costs and maintenance expenses."
"The price of iServer is reasonable compared to other solutions."
"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"The product has a moderate pricing."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
"The solution is cheaper than its competitors."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
11%
Manufacturing Company
9%
Government
7%
Financial Services Firm
21%
Government
10%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Large Enterprise7
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for ARIS Cloud?
The price of ARIS Cloud is relatively high and not every firm can afford it, especially if the company is not mature enough to require such extensive process modeling and optimization.
What needs improvement with ARIS Cloud?
It would be beneficial for ARIS Cloud to add more customization options, such as having a landing page. Improving the importation script from Microsoft Visio ( /products/visio-reviews ) would also ...
What is your primary use case for ARIS Cloud?
I am currently working with both ARIS Cloud ( /products/aris-cloud-reviews ) and MEGA HOPEX ( /products/mega-hopex-reviews ), having switched from ARIS BPM ( /products/aris-bpa-reviews ) to MEGA HO...
What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
What advice do you have for others considering iServer?
I would recommend the solution to other users. Overall, I rate the solution a nine out of ten.
 

Comparisons

 

Also Known As

Process Live, ARIS Simulation, ARIS Aware, ARIS Connect
No data available
 

Overview

 

Sample Customers

Tesco, Weifu, Airbus, Siemens, Proximus, Alicorp, Sekerbank, Bancor, Philips,Sky, Emirates NBD, Dubai Municipality, Suva, U.S. Army, Australia Post, Westfalen Weser Energie - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as the market leader for process excellence with more than 30 years of experience in the market and 10 million users worldwide, from 1 user companies to the Fortune 500.
Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
Find out what your peers are saying about ARIS Cloud vs. iServer and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.