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Atera vs Grafana Enterprise Stack comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atera
Ranking in IT Infrastructure Monitoring
41st
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Help Desk Software (12th), Network Monitoring Software (37th), IT Service Management (ITSM) (11th), Remote Monitoring and Management (RMM) (5th), Patch Management (13th), AIOps (22nd), Agentic Automation (12th), Autonomous Endpoint Management (7th)
Grafana Enterprise Stack
Ranking in IT Infrastructure Monitoring
19th
Average Rating
8.4
Reviews Sentiment
6.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the IT Infrastructure Monitoring category, the mindshare of Atera is 0.6%, up from 0.0% compared to the previous year. The mindshare of Grafana Enterprise Stack is 0.8%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Grafana Enterprise Stack0.8%
Atera0.6%
Other98.6%
IT Infrastructure Monitoring
 

Featured Reviews

NC
IT Manager at Telstra
Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time
The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.
RM
Test Lead at Calpine Group
Efficient monitoring and alerting enhance operational insights
With Grafana Enterprise Stack, we can identify issues that New Relic cannot help with. While New Relic requires purchase and supports frontend and backend components, Grafana Enterprise Stack helps identify where issues are occurring. When we need to deep dive into issues, we use New Relic to trace transactions and determine where maximum impact occurs, whether in core size, DB side, or frontend components that slow performance. We first evaluate with Grafana Enterprise Stack, then move to New Relic if we identify performance degradation, such as DB queries taking too much time. Grafana Enterprise Stack responds to queries within 6 to 12 hours. They contact users through email immediately when available. Similarly, New Relic follows the same pattern, responding immediately when requests are raised and resolving issues promptly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Atera has saved us a lot of time."
"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."
"Just because it is low cost doesn't mean it is low quality."
"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."
"Atera saves me money on a monthly basis because my cost is a fixed price per month per technician, and it doesn't matter how many computers I manage."
"Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat."
"It is reliable, and when it is working, it works without issues."
"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."
"Grafana's full observability stack, known as LGTM, is highly valuable."
"The most valuable features for us are dashboards; we can dashboard anything that we can think of, we can dashboard and measure."
"Our productivity has improved with its use."
"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."
"The dashboards are pretty good."
"It is truly reliable."
"The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance, from 10 AM to 2 PM, we may experience high memory utilization. It helps us to solve these issues."
"Grafana has enough features around dashboard management. It's got enough plugins to create your dashboards."
 

Cons

"Reporting is probably the main frustration."
"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."
"It should improve its processes."
"The billing module has a standard layout which is too limited for my needs."
"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."
"It will be interesting if Atera can integrate all kinds of products."
"Having more freedom to perform identity access management would be great — it's one of the things that are necessary for a lot of companies they secured."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"The connection between metrics, logs, and traces could be improved."
"Productivity has been improved with the use of Grafana Enterprise Stack, but cost savings or return on investment specifics are not clear."
"If Grafana Enterprise Stack could display transaction queries in dashboard format similar to New Relic, it would provide more options and capabilities for users."
"I have encountered occasional issues with false inputs or incorrect data in Grafana."
"Grafana Enterprise Stack is complex and not easy or simple."
"I find Grafana really hard to configure. It's difficult to build the dashboard, and it's non-intuitive. In my opinion, it's very difficult to work with Grafana."
"In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party."
"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."
 

Pricing and Cost Advice

"Atera happened to have the best pricing model."
"The price is reasonable for what we require."
"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."
"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."
"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."
"As an internal IT, it's gold right there. It is money in the bank."
"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."
"Pricing is my favorite part of it. It was per user, not per client."
"I use the tool's free license."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Construction Company
9%
Educational Organization
9%
Outsourcing Company
8%
Energy/Utilities Company
17%
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Large Enterprise1
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...
What is your primary use case for Atera?
My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...
What needs improvement with Grafana Enterprise Stack?
I am trying to think about its advanced alerting features; we do not use it too much for that. We do get it to report through to our help desk system and if a threshold gets broken, then a ticket i...
What is your primary use case for Grafana Enterprise Stack?
I have switched to a different suite, focusing on customer edge solutions that are mostly Fortinet. To manage it, I use Grafana Enterprise Stack and a whole bunch of tools that we wrote ourselves. ...
What advice do you have for others considering Grafana Enterprise Stack?
We use Grafana Enterprise Stack in all of our clients. I rate this product an eight out of ten.
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell
Find out what your peers are saying about Atera vs. Grafana Enterprise Stack and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.