Atlassian Confluence vs SAP Build Work Zone comparison

Why PeerSpot?

Atlassian and SAP are both solutions in the Enterprise Social Software category. Atlassian is ranked #3 with an average rating of 8.0, while SAP is ranked #11. Atlassian holds a 7.1% mindshare in ESS, compared to SAP’s 3.1% mindshare. Additionally, 90% of Atlassian users are willing to recommend the solution, compared to 100% of SAP users who would recommend it.

Atlassian Confluence

Read 109 Atlassian Confluence reviews

11,594 Views
3,942 Comparison Views

90% willing to recommend

SAP Build Work Zone

Read 5 SAP Build Work Zone reviews

2,230 Views
1,227 Comparison Views

100% willing to recommend

Atlassian Confluence

SAP Build Work Zone

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 15, 2026

Atlassian Confluence and SAP Jam compete in the collaboration platform category, each providing unique benefits. Based on data comparisons, Atlassian Confluence seems to have the upper hand in pricing and documentation capabilities, while SAP Jam excels in social collaboration features.

Features: Atlassian Confluence offers advanced content creation, organization, and management with integration tools, making it strong in document management. SAP Jam is built for social collaboration, supporting content sharing and team engagement, providing a unique advantage in promoting communication and interaction within teams.

Room for Improvement: Atlassian Confluence could enhance its social interaction features and integration options beyond those provided by plugins. Additionally, easing the complexity of managing multiple versions would be beneficial. SAP Jam might consider improving documentation features and providing more robust integration with non-SAP solutions. Simplifying standalone deployment outside SAP ecosystems could also enhance its appeal.

Ease of Deployment and Customer Service: Atlassian Confluence is recognized for its straightforward cloud deployment and comprehensive support, easing user assistance and issue resolution. SAP Jam integrates seamlessly within SAP environments but may introduce complexity when used independently, although it benefits from SAP's extensive support resources.

Pricing and ROI: Atlassian Confluence offers competitive pricing with scalable options catering to diverse business requirements, often ensuring a solid ROI through efficient structure and high usability. SAP Jam's pricing reflects its robust social features, which can lead to significant productivity improvements, potentially offsetting the initial costs.

To learn more, read our detailed Atlassian Confluence vs. SAP Build Work Zone Report (Updated: September 2026).

Buyer's Guide

Atlassian Confluence vs. SAP Build Work Zone

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atlassian Confluence

Ranking in Enterprise Social Software

3rd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

109

Ranking in other categories

Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (2nd)

SAP Build Work Zone

Ranking in Enterprise Social Software

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Project Portfolio Management (43rd), Project Management Software (145th)

Mindshare comparison

As of November 2026, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 7.1%, down from 8.0% compared to the previous year. The mindshare of SAP Build Work Zone is 3.1%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Mindshare Distribution
Product	Mindshare (%)
Atlassian Confluence	7.1%
SAP Build Work Zone	3.1%
Other	89.8%

Enterprise Social Software

Featured Reviews

PATRIKROSENDAHL

GM at a real estate/law firm with 501-1,000 employees

Collaborative workspace has improved cross-team documentation and now supports structured projects

Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company using Atlassian Confluence needs to have a very clear structure for where information will be organized. As I mentioned, we have subsections that contain the same information, which makes searching problematic. When you search for a project, you suddenly get fifteen pages about the same project, which does not make sense. A lot of these issues lie with the site owner who needs to be more structured in their usage of the tool. Atlassian Confluence is used during meetings, especially during product evaluations where we work on collaborative projects. We also use it as a note dashboard for brainstorming and similar activities.

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AhmedHaridy

Managing Director at Emkan

A powerful tool for managing subscriptions within the organization

It's undoubtedly more complex compared to the initial part. It depends on the requirements. You can't categorically say that HubSpot is only suitable for smaller devices; it's adaptable to various needs. Depending on the requirements, you can have a project completed within as little as six months or as long as a few years. It's a flexible solution that can cater to your specific needs. However, it's essential to start from the beginning, designing the screens and pages within HubSpot. It's somewhat similar to building a website but generally more straightforward to use. You need to input the necessary information based on your specific requirements, and it's not limited to a predefined structure. The team initiates the process with what we term as solution design, but it's more appropriately labeled as enterprise design. This initial phase involves understanding the integration points with other systems and commencing the configuration process. It's essentially the starting point for our analysis. The analysis covers several aspects, including the language requirements, integration tools for interfacing with Java server solutions, and how to effectively use these tools. All these components must seamlessly complement each other. Once the team has everything in place and confirms the tools, they can proceed to elaborate on the specific requirements. The deployment timeline typically ranges from four to six months, specifically for straightforward or standard requirements. However, in the case of a large enterprise organization with numerous legal entities across different countries, each requiring unique interfaces for various purposes, the implementation duration is highly dependent on the specific requirements. It's not feasible to provide a fixed period for such a solution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results."

"Meetings are registered in Confluence, allowing easy access on what had been discussed and the to-do lists."

"The ease of use and the very short learning curve make Atlassian Confluence an ideal tool."

"Confluence is easy to use and integrate with other solutions, including social media platforms."

"The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals."

"The most valuable feature of Atlassian Confluence is it's very easy to use and there are different options."

"The initial setup is very easy."

"It integrates well with other Atlassian products"

More Atlassian Confluence pros

"All employees, from the CEO to the warehouse personnel, have access to Jam and contribute to the news feeds and consume content."

"Properly done, this software can be a great resource for your employees to stay engaged and connected to each other and to your organization."

"One notable feature is the "improvement training," which allows you to define groups, facilitate information sharing, enable participant rating, and establish rankings. This enables you to identify which participants are actively engaged and sharing information and which ones are less active."

"It connects to SAP C4C (Cloud for Customer) and is a very useful collaboration tool for the sales, services, and marketing teams."

"SAP JAM has lots of possibilities and my client is using it for very specific matters, like social collaboration."

Cons

"The logic for searching for pages is a bit off. It turns out that the searching algorithms are very basic."

"There are certain features, like AD FS and workflows, that don't appear to be mature enough for Enterprise use."

"It is not as professional as FrameMaker. Confluence is light and very convenient, but it is difficult to reuse the same content and its format is not as flexible as FrameMaker."

"We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations."

"Basically, Confluence is heavily text-based."

"The dashboards should be improved."

"The user interface could be improved."

"The standard table capability is substandard and virtually unusable."

More Atlassian Confluence cons

"Built-in integrations with other SAP products could be better. We use a SAP HCM product as well, but synching data is a tremendous issue."

"Both layout and branding could be improved."

"I'm hopeful for more integrations with SAP JAM in the future."

"The user interface is still quite rigid."

"Sometimes it's a bit confusing with so many options."

Pricing and Cost Advice

"We have to pay licensing fees."

"There is an annual license."

"There is a license needed to use Atlassian Confluence."

"Confluence charges an extra fee for analytics."

"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."

"The issues I have with the pricing are in respect to the add-ons."

"When you purchase this solution you get some support."

"The price of the on-premises data center version is too expensive."

More Atlassian Confluence pricing and cost advice

"You need to pay for additional languages. It is somewhat expensive and the payment frequency can be annual or monthly, depending on the choice. There are no extra costs beyond the standard license and implementation fees."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

12%

Construction Company

10%

Outsourcing Company

13%

Comms Service Provider

12%

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	27
Large Enterprise	54

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?

Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.

See all answers

What needs improvement with Atlassian Confluence?

See all answers

What is your primary use case for Atlassian Confluence?

We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...

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Product Reports

Buyer's Guide

Atlassian Confluence

October 2026

Download Atlassian Confluence product report

Buyer's Guide

Project Management Software

October 2026

Download SAP Build Work Zone product report

Also Known As

Confluence

No data available

Overview

Atlassian Confluence streamlines teamwork through its integration with Jira and document management, allowing seamless collaboration and content management for teams.

Atlassian Confluence is renowned for its seamless integration with Jira, facilitating efficient knowledge sharing and collaboration. Users benefit from real-time editing, customizable templates, and a robust search function. The platform supports connectivity with external tools such as Google Drive and Microsoft 365, enhancing the document management experience. It prioritizes intuitive content management, version control, and flexible page structures, enabling teams to work cohesively. Improvements are needed in search functionality, Microsoft Teams integration, AI capabilities, and document editing features.

What key features does Atlassian Confluence offer?

Real-time Collaboration: Enables multiple users to edit and manage content simultaneously.
Customizable Templates: Provides a variety of templates to tailor documents to specific needs.
Robust Search Function: Allows for quick retrieval of information.
Integration with External Tools: Seamlessly connects with Google Drive and Microsoft 365.
Macros Support: Enhances document functionality with extended features and content embedding.

What benefits or ROI should organizations look for?

Improved Collaboration: Facilitates team communication and knowledge sharing.
Enhanced Efficiency: Streamlines project management and documentation processes.
Increased Productivity: Reduces time spent on document handling and workflow optimization.
Seamless Integration: Maintains connectivity with existing tools like Jira for effective task management.

In specific industries, Atlassian Confluence serves as a comprehensive documentation and collaboration platform. It is particularly valuable in tech sectors for software documentation, while organizations leverage it for drafting team notes, release notes, and policy records. It plays a pivotal role in internal communication, project tracking, and development, supporting teams in managing complex projects efficiently.

Atlassian

SAP Jam provides a collaborative platform designed to enhance communication and streamline processes within organizations, offering tools to boost efficiency and facilitate knowledge sharing.

This comprehensive platform supports seamless collaboration, helping teams connect by integrating social networking capabilities and enterprise resource planning. Its features are tailored to meet the demands of fast-paced environments that value flexibility and connectivity.

What are the key features of SAP Jam?

Social Collaboration: Enhance team interactions with collaboration tools.
Content Management: Efficiently manage and share documents.
Integration Capabilities: Easily integrate with SAP and third-party applications.
Mobile Access: Work is accessible through mobile applications.
Analytics and Reporting: Gain insights with robust analytics tools.

What benefits and ROI should users consider?

Increased Productivity: Streamline work processes for higher output.
Enhanced Communication: Reduce silos with improved information flow.
Cost Efficiency: Decrease expenses associated with traditional communication tools.
Flexibility: Adapt to evolving business needs with versatile features.

SAP Jam is implemented in industries like healthcare and manufacturing, where real-time collaboration and efficient information dissemination are critical. In healthcare, it supports clinical teams with patient data sharing, while in manufacturing, it aids in aligning operations and supply chain management.

SAP

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.

INEOS Melamines GmbH, Medtronic, Schaidt Innovations GmbH & Co. KG, Plan International, Sailing Team Germany, Australian Department of Immigration and Border Protection, SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequi

Buyer's Guide

Atlassian Confluence vs. SAP Build Work Zone

September 2026

Free Report: Atlassian Confluence vs. SAP Build Work Zone

Find out what your peers are saying about Atlassian Confluence vs. SAP Build Work Zone and other solutions. Updated: September 2026.

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