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Atlassian Confluence vs SAP Build Work Zone comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Ranking in Enterprise Social Software
3rd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (2nd)
SAP Build Work Zone
Ranking in Enterprise Social Software
12th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
5
Ranking in other categories
Project Portfolio Management (45th), Project Management Software (150th)
 

Mindshare comparison

As of August 2026, in the Enterprise Social Software category, the mindshare of Atlassian Confluence is 6.5%, down from 9.8% compared to the previous year. The mindshare of SAP Build Work Zone is 2.9%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Atlassian Confluence6.5%
SAP Build Work Zone2.9%
Other90.6%
Enterprise Social Software
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
AhmedHaridy - PeerSpot reviewer
Managing Director at Emkan
A powerful tool for managing subscriptions within the organization
It's undoubtedly more complex compared to the initial part. It depends on the requirements. You can't categorically say that HubSpot is only suitable for smaller devices; it's adaptable to various needs. Depending on the requirements, you can have a project completed within as little as six months or as long as a few years. It's a flexible solution that can cater to your specific needs. However, it's essential to start from the beginning, designing the screens and pages within HubSpot. It's somewhat similar to building a website but generally more straightforward to use. You need to input the necessary information based on your specific requirements, and it's not limited to a predefined structure. The team initiates the process with what we term as solution design, but it's more appropriately labeled as enterprise design. This initial phase involves understanding the integration points with other systems and commencing the configuration process. It's essentially the starting point for our analysis. The analysis covers several aspects, including the language requirements, integration tools for interfacing with Java server solutions, and how to effectively use these tools. All these components must seamlessly complement each other. Once the team has everything in place and confirms the tools, they can proceed to elaborate on the specific requirements. The deployment timeline typically ranges from four to six months, specifically for straightforward or standard requirements. However, in the case of a large enterprise organization with numerous legal entities across different countries, each requiring unique interfaces for various purposes, the implementation duration is highly dependent on the specific requirements. It's not feasible to provide a fixed period for such a solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Confluence is scalable. Our company has 1,000 employees, and we're growing."
"Wiki is a good solution for non-tech writers."
"I would recommend Confluence to other users because it's easy to use and integrates well with other documentation tools."
"Many people enjoy its zero learning-curve.​"
"A simple tool for developers to write and record team decisions explaining the product that they are creating."
"Meetings are registered in Confluence, allowing easy access on what had been discussed and the to-do lists."
"The most valuable integration feature between JIRA and Confluence was being able to easily link Jira tickets to Confluence pages and vice-versa."
"Highly recommended to any organization as a way of breaking down silos and sharing information more effectively across teams and departments."
"SAP JAM has lots of possibilities and my client is using it for very specific matters, like social collaboration."
"Properly done, this software can be a great resource for your employees to stay engaged and connected to each other and to your organization."
"One notable feature is the "improvement training," which allows you to define groups, facilitate information sharing, enable participant rating, and establish rankings. This enables you to identify which participants are actively engaged and sharing information and which ones are less active."
"It connects to SAP C4C (Cloud for Customer) and is a very useful collaboration tool for the sales, services, and marketing teams."
"All employees, from the CEO to the warehouse personnel, have access to Jam and contribute to the news feeds and consume content."
 

Cons

"The scalability for larger companies could be improved."
"Atlassian should rethink its withdrawal of the self-hosted version of the product. They only offer cloud-based service or the "datacenter-edition", which is quite expensive for small companies and private users."
"Customer Service: As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed."
"When we have a project that we don't want to share with everybody but want people to know that it exists, there is no way to do this in Confluence. When a project is not shared, people cannot see that it exits."
"There could be improvements with the app ecosystem."
"I would like to see the text editor upgraded from its current limited abilities."
"Confluence cannot replace Microsoft Word at the moment, so even though it can be used as a document management system, it is not meant for document creation, which adds a lot of limitations to it."
"Also, the pricing module needs to be adjusted."
"I'm hopeful for more integrations with SAP JAM in the future."
"The user interface is still quite rigid."
"Built-in integrations with other SAP products could be better. We use a SAP HCM product as well, but synching data is a tremendous issue."
"Sometimes it's a bit confusing with so many options."
"Both layout and branding could be improved."
 

Pricing and Cost Advice

"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"The price of the on-premises data center version is too expensive."
"We pay $350 a month to use the solution."
"There is an annual license."
"For us, it's free to use. We don't pay any licensing."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
"This is a very expensive solution."
"Licenses are quite expensive"
"You need to pay for additional languages. It is somewhat expensive and the payment frequency can be annual or monthly, depending on the choice. There are no extra costs beyond the standard license and implementation fees."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
7%
Outsourcing Company
14%
Construction Company
11%
Comms Service Provider
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
INEOS Melamines GmbH, Medtronic, Schaidt Innovations GmbH & Co. KG, Plan International, Sailing Team Germany, Australian Department of Immigration and Border Protection, SHORE Solutions Inc., TranSystems Corporation, Day & Zimmerman, Serco Group, Harlequi
Find out what your peers are saying about Atlassian Confluence vs. SAP Build Work Zone and other solutions. Updated: June 2026.
908,800 professionals have used our research since 2012.