

ManageEngine Patch Manager Plus and Automox are leading competitors in the patch management solutions category. Based on user feedback, ManageEngine Patch Manager Plus excels in pricing and support, while Automox stands out for its comprehensive features.
Features: ManageEngine Patch Manager Plus is known for its robust reporting, extensive OS and application support, and competitive pricing. Automox offers cloud-native infrastructure, advanced automation capabilities, and improved operational efficiency.
Room for Improvement: ManageEngine Patch Manager Plus needs to improve performance speed, update frequency, and overall simplicity. Automox could benefit from better dashboard customization, enhanced offline patching, and customer service improvements.
Ease of Deployment and Customer Service: ManageEngine Patch Manager Plus offers comprehensive deployment but is considered complex, with positive customer service reviews. Automox provides straightforward cloud-based deployment, with mixed customer service feedback.
Pricing and ROI: ManageEngine Patch Manager Plus is recognized for competitive pricing and notable ROI, ideal for budget-conscious users. Automox, although slightly higher in cost, demonstrates strong ROI through improved efficiency.
It has also been a great tool because we are able to reduce both manual labor and operational expenses by automating patching of roughly 200 Windows servers.
Our team used to spend 10 hours per week just to update these things, and now we're doing it automatically.
Compared to other products, ManageEngine provides good return on investment within five years.
They are really good because they don't take five days to get back to me; they respond within 24 hours with really good information.
They're very knowledgeable and have given us many channels for support, including email, chat, and documentation.
The customer support for Automox is very responsive and proactive.
You do not have to raise a ticket and wait for them to respond.
Customer service and support are excellent, with a perfect score of ten out of ten.
The technical support from ManageEngine Patch Manager Plus is helpful.
It's pretty easy to scale because it's SaaS, and adding more devices doesn't require any extra server or anything similar.
Automox is very scalable because it has continued to handle my organization's growth.
Scalability requires downtime for performance adjustments.
The default instance, which most customers run, can take up to 5,000 endpoints.
It's not crashing or experiencing any downtime.
I have not had any downtime in six years.
The solution is very stable.
An alert of a security threat could be another type of notification that tells me something is important.
I would add that remote support for iOS could be better, and remote support of Linux is also lacking.
When the patch testing works well, there is no need for patch management rollbacks.
Instead of separate technician licenses for each product, there should be a single bundled license to simplify licensing requirements.
You cannot create multiple tasks, which is another significant issue.
Automox's price is very cost-effective and affordable.
Currently, I am paying around three dollars per agent per month.
There is a concern regarding the exchange rate as one dollar equals six reais today, making everything expensive in dollars for us.
ManageEngine's licensing model recently changed from being endpoint-based to server-based, which might affect costs during the next renewal.
One of the best features I appreciate about Automox is automated patching.
It has also improved our security posture since automated patching has allowed vulnerabilities to be patched automatically.
The software covers platform security and application security, ensuring everything is updated at the endpoint level.
Second, you get remote access capabilities, meaning you can take the device remotely and provide support, with the session recorded for playback if needed.
The vulnerability scanning highlights outdated PCs and users breaching policies.
| Product | Mindshare (%) |
|---|---|
| ManageEngine Patch Manager Plus | 4.2% |
| Automox | 2.6% |
| Other | 93.2% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 4 |
| Large Enterprise | 3 |
Automox offers automated patch management with cloud-native architecture, cross-platform compatibility, and ease of use. It provides real-time visibility and streamlines operations across Windows, macOS, and Linux, making it ideal for complex IT environments.
Automox empowers organizations with features like Worklets and remote management, enhancing security and efficiency through customizable patching policies, PowerShell script execution, and detailed reporting. It's primarily used for automated patch management, patch remediation, and compliance maintenance across diverse systems, ensuring cybersecurity and reducing vulnerabilities. Enhancements are desired for user access control, policy synchronization, and integration with tools like Tenable. Support for offline patching, rollback features, enhanced reporting, and notification customization are in demand. Improvements in cost effectiveness and multi-group policy applications are also suggested.
What are the key features of Automox?In industry applications, Automox is widely used for managing and updating vast fleets of devices, particularly in sectors requiring stringent cybersecurity measures. It ensures seamless operations through its centralized automation and management capabilities, making it essential for organizations handling extensive IT networks.
ManageEngine Patch Manager Plus offers a comprehensive patch management solution with robust remote push capabilities, supporting both Windows and Linux environments for seamless integration.
ManageEngine Patch Manager Plus is noted for automation, ease of use, and detailed reporting. It secures platforms by patching Microsoft and non-Microsoft applications. Key features include automated deployment, vulnerability scanning, and rollback capabilities. Integration with Endpoint Central, Rapid7, and CrowdStrike enhances patch efforts. While valued for quick updates and performance, improvements are needed in reporting, user interaction, and testing. Better out-of-network patching support and end-user communication are necessary. Global scanning timings, simplified licensing, and easier management of customer-specific servers are areas for refinement. Supporting diverse operating systems and configurations requires focus, as complexity affects user experience. Pricing adjustments are advised.
What are the key features of ManageEngine Patch Manager Plus?ManageEngine Patch Manager Plus is pivotal in industries prioritizing security compliance and asset management. Organizations utilize its cross-platform patching for Windows, Mac, and Linux, alongside identifying vulnerabilities via Rapid7. Integration with SIEM solutions supports centralized monitoring of AWS EC2 servers and end-user systems.
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