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BeyondTrust DevOps Secrets Safe vs BeyondTrust Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust DevOps Secrets ...
Ranking in Privileged Access Management (PAM)
37th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
4
Ranking in other categories
Enterprise Password Managers (21st), Secrets Management Tools (8th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
 

Mindshare comparison

As of September 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust DevOps Secrets Safe is 1.1%, up from 0.6% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
BeyondTrust DevOps Secrets Safe1.1%
Other97.6%
Privileged Access Management (PAM)
 

Featured Reviews

Stephen Hui - PeerSpot reviewer
Cybersecurity Architect at DataAssure
Has all necessary functionalities, is sophisticated and mature; still contains some bugs
There are still some bugs in the solution but a lot less than there used to be. Unfortunately, CyberArk and BeyondTrust are in fierce competition. Many customers have already adopted CyberArk, but they need a proven remote access solution and are likely to go with BeyondTrust. Both solutions can be used, it's just more work for IT to manage them. CyberArk is still leading the market share globally, and BeyondTrust is always classified second, followed by Delinea or Thycotic.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The local administrator can manage all the user's logins in one, simple, straight-away account access. Additionally, the solution is user-friendly."
"BeyondTrust DevOps Secrets Safe has made companies a lot safer."
"A sophisticated and mature solution."
"The most valuable features of BeyondTrust DevOps Secrets Safe are the ease of use and the API is very nice. Additionally, the interface is very good between AD and Unix."
"Secrets Safe is highly scalable without interruptions to the current infrastructure."
"DevOps Secrets Safe allows you to customize a lot of rules."
"They've done a great job implementing all possible features; it's the best tool there is and no competitors come close to the level of sophistication and maturity of the product."
"BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%."
"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"We have a service offering called Remote Support; we can't deliver it without this tool, and the tool costs $10,000 while we make $100,000, so it's a pretty good ROI."
"It's very secure, and it works very well."
"In summary, this is a really nice product that is really secure and I can recommend it to other users."
"With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely."
 

Cons

"We had some issues with the solution and once we contacted support they eventually solved the problem. They could improve their response time."
"BeyondTrust DevOps Secrets Safe stability in the AD Bridge has been not good, we have had many issues."
"The support for the solution is not very good, they could improve by being quicker."
"The product contains some bugs."
"The solution is relatively stable, but not all bugs have been fixed."
"You need to improvise many of the customized rules, which can lead to some errors. BeyondTrust should reduce the error rate."
"It is pricey."
"Pricing needs to be changed as this is a very expensive solution."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The Bomgar representative console could do with modernising."
"Customer support was better in the past. About two years ago, the response times became longer."
 

Pricing and Cost Advice

"There is an annual license required to use BeyondTrust DevOps Secrets Safe."
"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"We believe for the money, it is worth what you pay."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"I would like to order more licenses. This would allow us to support more end users concurrently."
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Top Industries

By visitors reading reviews
Financial Services Firm
30%
Comms Service Provider
11%
Construction Company
9%
University
6%
Manufacturing Company
12%
Outsourcing Company
8%
Computer Software Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

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What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
 

Also Known As

No data available
Bomgar Remote Support
 

Overview

 

Sample Customers

Starbucks, Ebay, CSC, RBC, Williams-Sonoma, Carbonite
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust DevOps Secrets Safe vs. BeyondTrust Remote Support and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.