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BeyondTrust DevOps Secrets Safe vs BeyondTrust Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust DevOps Secrets ...
Ranking in Privileged Access Management (PAM)
35th
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
4
Ranking in other categories
Enterprise Password Managers (21st), Secrets Management Tools (9th)
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
12th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
 

Mindshare comparison

As of November 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust DevOps Secrets Safe is 1.1%, up from 0.8% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
BeyondTrust DevOps Secrets Safe1.1%
Other97.6%
Privileged Access Management (PAM)
 

Featured Reviews

Stephen Hui - PeerSpot reviewer
Cybersecurity Architect at DataAssure
Has all necessary functionalities, is sophisticated and mature; still contains some bugs
There are still some bugs in the solution but a lot less than there used to be. Unfortunately, CyberArk and BeyondTrust are in fierce competition. Many customers have already adopted CyberArk, but they need a proven remote access solution and are likely to go with BeyondTrust. Both solutions can be used, it's just more work for IT to manage them. CyberArk is still leading the market share globally, and BeyondTrust is always classified second, followed by Delinea or Thycotic.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The local administrator can manage all the user's logins in one, simple, straight-away account access. Additionally, the solution is user-friendly."
"Secrets Safe is highly scalable without interruptions to the current infrastructure."
"The most valuable features of BeyondTrust DevOps Secrets Safe are the ease of use and the API is very nice. Additionally, the interface is very good between AD and Unix."
"A sophisticated and mature solution."
"They've done a great job implementing all possible features; it's the best tool there is and no competitors come close to the level of sophistication and maturity of the product."
"DevOps Secrets Safe allows you to customize a lot of rules."
"BeyondTrust DevOps Secrets Safe has made companies a lot safer."
"We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system."
"My advice to others looking into using BeyondTrust Remote Support is that for the years I've been working with the BeyondTrust team with multiple customers and environments, they've been consistently offering top-shelf support, whether your environment has 250 users or more than 25,000 users."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"BeyondTrust Remote Support is a complete and robust remote support solution which offers everything you need."
"We like that it records the remote sessions, takes screenshots, and saves those sessions in the cloud, which is important for audit purposes and makes this solution stand out from the rest."
"The solution is stable."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."
 

Cons

"The solution is relatively stable, but not all bugs have been fixed."
"BeyondTrust DevOps Secrets Safe stability in the AD Bridge has been not good, we have had many issues."
"The support for the solution is not very good, they could improve by being quicker."
"The product contains some bugs."
"We had some issues with the solution and once we contacted support they eventually solved the problem. They could improve their response time."
"You need to improvise many of the customized rules, which can lead to some errors. BeyondTrust should reduce the error rate."
"The Bomgar representative console could do with modernising."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"With Linux, we had issues with Ubuntu specifically."
"Some technical aspects could be improved, particularly in product management."
"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."
"The product is pretty well rounded, but there are a few things that could be improved."
"It is pricey."
 

Pricing and Cost Advice

"There is an annual license required to use BeyondTrust DevOps Secrets Safe."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"The solution is subscription-based and depends on the number of admin users."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"It is not the most cost effective solution on the market."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Comms Service Provider
11%
Construction Company
9%
University
7%
Manufacturing Company
12%
Outsourcing Company
9%
Comms Service Provider
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

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What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
 

Also Known As

No data available
Bomgar Remote Support
 

Overview

 

Sample Customers

Starbucks, Ebay, CSC, RBC, Williams-Sonoma, Carbonite
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about BeyondTrust DevOps Secrets Safe vs. BeyondTrust Remote Support and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.