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BeyondTrust Remote Support vs Delinea Privileged Access Service comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
12th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Delinea Privileged Access S...
Ranking in Privileged Access Management (PAM)
18th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
Enterprise Password Managers (18th)
 

Mindshare comparison

As of November 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Delinea Privileged Access Service is 2.4%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
Delinea Privileged Access Service2.4%
Other96.3%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Himanshu Pandey - PeerSpot reviewer
Lead Consultant at Wipro Limited
Enhancing security and efficiency through robust secret management
With the merging of Thycotic and Centrify into Delinea, it has combined strengths of both products into a single package. Thycotic was strong in certain areas and Centrify in others, and now Delinea integrates these features. I have experience with solutions like CyberArk, BeyondTrust, and Delinea. CyberArk, Delinea, and BeyondTrust are pushing onto cloud-based solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The privileged account management feature is what I like most."
"The solution provides secure access to environments."
"The stability and performance are excellent."
"I recommend it to other organizations."
"The most valuable feature of Delinea Privileged Access Service is we can use the server as a jump host. It is simple to manage the accounts on the system."
"There are benefits in the security realm. We use Delinea at an enterprise level. I imagine there are productivity gains, but moreover, it's the security. We don’t enable staff to see the passwords of boxes but it's all being tracked and logged now."
"Being able to access servers, web applications, network devices, etc. securely from anywhere, with MFA, with workflows that can be added for extra security, powerful auditing and reporting features, and easy Privileged Account Management, all backed by excellent support."
"Delinea Privileged Access Service's UI part was very user-friendly for secure credential storage and management."
 

Cons

"I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user."
"It is pricey."
"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."
"Customer support was better in the past. About two years ago, the response times became longer."
"The representative client can be a little buggy sometimes, but overall it works consistently."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"The licensing is very expensive."
"I'd like to see remote support and privileged remote access built into the same product."
"Enhancing the solution by incorporating additional features to make it comprehensive would be beneficial. It would be more convenient to have a complete package solution that consolidates all the features in one place, making it easier to manage. Currently, I am required to access two separate servers for reports, which could be avoided if all the necessary features were available in a single location. This would be highly advantageous for managing everything effectively."
"My thoughts about support of Delinea in general are that they are so so."
"This solution needs better integration with third-party solutions because their ability to support other tools is very weak."
"Although the interface is intuitive, it could be a little more user-friendly."
"It is difficult to integrate the product with other IT systems."
"The initial setup is a bit complex, but once the infrastructure is there and all the components have been installed, it's easy and straightforward to maintain."
"The initial setup is a bit complex."
"With Delinea Privileged Access Service, when installing the identity connectors to configure with AD, the configuration was not happening properly."
 

Pricing and Cost Advice

"We believe for the money, it is worth what you pay."
"The setup is complex. Purchase the remote implementation service and make them slow down and work with you."
"We pay every year for the box, and there are no additional costs."
"This product provides value for money."
"The cost currently according to the client is a bit high for them."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
"It is pretty pricey. It is not cheap. The licensing structure is not cheap. The tool is not cheap, but in the long run, it is well worth it. It is probably one of the best on the market because it is just so easy to use and easy to deploy. It gave us the ability to see what everybody was doing. It held people accountable. It gave us the accountability that we needed."
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
"The solution is priced too high, so I rate its pricing a nine out of ten."
"It is sad that people with a limited budget won't be able to afford it."
"The price of Delinea Privileged Access Service is average compared to its competitors."
"The price is cheap if I compare Delinea Privileged Access Service with other products."
"In addition to the license fees, we have to pay for the server and admin fees."
"The price model is based on the number of devices and opposed to the number of users, and it is not very flexible."
"The pricing is moderate."
"The product comes at a very good price and it's quite competitive, although you need to buy add-ons for certain things."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
9%
Comms Service Provider
8%
Financial Services Firm
8%
Financial Services Firm
12%
Outsourcing Company
11%
Manufacturing Company
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business6
Large Enterprise8
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What is your experience regarding pricing and costs for Delinea Privileged Access Service?
The difference in license cost is minimal, with CyberArk being slightly costly due to its market-leading position. The difference is in the range of a few hundred dollars.
What needs improvement with Delinea Privileged Access Service?
I would like to improve the overall suite and the user experience of Delinea Privileged Access Service.
 

Also Known As

Bomgar Remote Support
Centrify Privileged Access Service, Centrify Zero Trust Privilege Services, Centrify Zero Trust Privilege, Centrify Infrastructure Services, Centrify Server Suite, Centrify Privilege Service
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Boeing, Citi, Credit Suissw, Delta, Duke Energy, FDIC, GE Capital, Harvard University, Johnson & Johnson, Major League Baseball, Michelin, Microsoft
Find out what your peers are saying about BeyondTrust Remote Support vs. Delinea Privileged Access Service and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.