No more typing reviews! Try our Samantha, our new voice AI agent.

BeyondTrust Remote Support vs Privileged Access Suite for Unix by One Identity comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
10th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Privileged Access Suite for...
Ranking in Privileged Access Management (PAM)
28th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Privileged Access Suite for Unix by One Identity is 1.4%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
Privileged Access Suite for Unix by One Identity1.4%
Other97.3%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Hicham Barnoussi - PeerSpot reviewer
Managing Partner at Smpl ID
A reliable solution with great password and session management
The setup process depends on the environment of the customer. It's not dependent on the solution. For customers with normal use cases and scenarios, it's a straightforward implementation, but for a customer with more than one environment, they may have BeyondTrust in one environment and Safeguard in another one. When they want to consolidate later, there may be complications. It depends on the devices and assets they would like to have under their PAM solution. The standard time for implementation is four weeks. I rate the setup an eight out of ten. There needs to be a dedicated resource for maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product "just works" (without fail) and is dead-easy for clients to connect with."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"We like that it records the remote sessions, takes screenshots, and saves those sessions in the cloud, which is important for audit purposes and makes this solution stand out from the rest."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The technical support for this solution is very good."
"Privileged Access Suite's best feature is it's straightforward to use."
"The most valuable feature of this solution is that it is easy to use."
"The most valuable features are session and password management."
"Safeguard is a mature solution and is implemented by a large number of customers."
 

Cons

"It could be more compatible with other applications."
"The product is pretty well rounded, but there are a few things that could be improved."
"I would like to be able to transfer files between sessions."
"Although the learning curve is steep, the product is well-documented.​"
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."
"Lacks some kind of voice communication option."
"I rate the technical support a six out of ten. The technical support of One Identity depends on the case; if it is product-related, it takes quite a while, and they have to go back to the product management team."
"Product management should be improved."
"Privileged Access Suite's interface could be better."
"There is a new trend of not having any privileged users or accounts."
 

Pricing and Cost Advice

"We believe for the money, it is worth what you pay."
"Bomgar has a very fair pricing structure."
"It is not the most cost effective solution on the market."
"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."
"The solution is subscription-based and depends on the number of admin users."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"I would prefer that it was more affordable."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
Information not available
report
Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.
919,894 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Comms Service Provider
8%
Outsourcing Company
8%
Financial Services Firm
8%
Construction Company
20%
Outsourcing Company
18%
Retailer
12%
Comms Service Provider
12%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
Ask a question
Earn 20 points
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
University of East Anglia, nForce Secure, dunnhumby
Find out what your peers are saying about BeyondTrust Remote Support vs. Privileged Access Suite for Unix by One Identity and other solutions. Updated: September 2026.
919,894 professionals have used our research since 2012.