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BeyondTrust Remote Support vs Privileged Access Suite for Unix by One Identity comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 20, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
Privileged Access Suite for...
Ranking in Privileged Access Management (PAM)
28th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Privileged Access Suite for Unix by One Identity is 1.4%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
Privileged Access Suite for Unix by One Identity1.4%
Other97.3%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
Hicham Barnoussi - PeerSpot reviewer
Managing Partner at Smpl ID
A reliable solution with great password and session management
The setup process depends on the environment of the customer. It's not dependent on the solution. For customers with normal use cases and scenarios, it's a straightforward implementation, but for a customer with more than one environment, they may have BeyondTrust in one environment and Safeguard in another one. When they want to consolidate later, there may be complications. It depends on the devices and assets they would like to have under their PAM solution. The standard time for implementation is four weeks. I rate the setup an eight out of ten. There needs to be a dedicated resource for maintenance.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"I would rate the product ten out of ten."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"Session monitoring is valuable for users to record whatever actions administrators perform within the system, so management can easily understand the working level and ensure that no suspicious activities occur."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"Safeguard is a mature solution and is implemented by a large number of customers."
"The most valuable feature of this solution is that it is easy to use."
"Privileged Access Suite's best feature is it's straightforward to use."
"The technical support for this solution is very good."
"The most valuable features are session and password management."
 

Cons

"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Customer support was better in the past. About two years ago, the response times became longer."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"They currently don't have remote access control to Chromebooks, and I think they should start doing that."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."
"Product management should be improved."
"There is a new trend of not having any privileged users or accounts."
"I rate the technical support a six out of ten. The technical support of One Identity depends on the case; if it is product-related, it takes quite a while, and they have to go back to the product management team."
"Privileged Access Suite's interface could be better."
 

Pricing and Cost Advice

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."
"We pay every year for the box, and there are no additional costs."
"The cost currently according to the client is a bit high for them."
"Bomgar has a very fair pricing structure."
"I would like to order more licenses. This would allow us to support more end users concurrently."
"BeyondTrust Remote Support is a very expensive product."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost. Its licensing is on a yearly basis. It is also on a per-technician basis. A certain number of concurrent technicians can log in and access all the features."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Outsourcing Company
8%
Financial Services Firm
8%
Computer Software Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
No data available
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
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Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
University of East Anglia, nForce Secure, dunnhumby
Find out what your peers are saying about BeyondTrust Remote Support vs. Privileged Access Suite for Unix by One Identity and other solutions. Updated: September 2026.
913,076 professionals have used our research since 2012.