BeyondTrust Remote Support vs Saviynt Identity Cloud comparison

Why PeerSpot?

BeyondTrust and Saviynt are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #10 with an average rating of 8.4, while Saviynt is ranked #15 with an average rating of 8.3. BeyondTrust holds a 1.3% mindshare in PAM, compared to Saviynt’s 3.2% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 81% of Saviynt users who would recommend it.

BeyondTrust Remote Support

Read 42 BeyondTrust Remote Support reviews

5,778 Views
1,445 Comparison Views

100% willing to recommend

Saviynt Identity Cloud

Read 28 Saviynt Identity Cloud reviews

11,491 Views
2,758 Comparison Views

81% willing to recommend

BeyondTrust Remote Support

Saviynt Identity Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 11, 2026

BeyondTrust Remote Support and Saviynt Identity Cloud compete in the software market focusing on remote support and identity governance, respectively. Based on features, BeyondTrust appears to have an advantage with its secure mobile support and versatile operating system compatibility.

Features: BeyondTrust offers customizability, secure mobile support, and cross-platform versatility across Windows, Android, and iOS, with features like chat integration and session logging. Saviynt focuses on identity governance, with strong integration capabilities with enterprise systems like SAP and AWS, providing built-in workflows and comprehensive access management features.

Room for Improvement: BeyondTrust needs better Linux connectivity and enhancements for Apple devices and Chromebooks. Saviynt should improve customization options, UI, platform stability, and offer historical logs and more complete PAM features.

Ease of Deployment and Customer Service: BeyondTrust offers flexible on-premises and cloud deployment and generally positive customer service, although some areas report slower responses. Saviynt offers hybrid cloud solutions with commendable customer service, but some users in certain regions find availability and resolution times lacking.

Pricing and ROI: BeyondTrust, although having higher upfront costs, offers long-term value with extensive remote management features, while Saviynt provides competitive pricing, appreciated particularly in cloud deployments, and is generally more affordable than competitors like SailPoint.

To learn more, read our detailed BeyondTrust Remote Support vs. Saviynt Identity Cloud Report (Updated: September 2026).

Buyer's Guide

BeyondTrust Remote Support vs. Saviynt Identity Cloud

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

10th

Average Rating

8.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Remote Access (7th)

Saviynt Identity Cloud

Ranking in Privileged Access Management (PAM)

15th

Average Rating

7.4

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Identity Management (IM) (12th), Access Management (15th), Non-Human Identity Management (NHIM) (7th), Identity Security and Posture Management (ISPM) (1st), Identity Governance Administration (IGA) (4th)

Mindshare comparison

As of November 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of Saviynt Identity Cloud is 3.2%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Mindshare Distribution
Product	Mindshare (%)
BeyondTrust Remote Support	1.3%
Saviynt Identity Cloud	3.2%
Other	95.5%

Privileged Access Management (PAM)

Featured Reviews

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Read full review

reviewer2774067

Software Engineer at a tech consulting company with 11-50 employees

Has reduced manual work and shortened project timelines through faster deployment and intuitive workflows

One of the challenges regarding Saviynt is the lack of material available on the web, as searching on Google or YouTube often yields little information. Advertising Saviynt is necessary because I was not aware of it a couple of months ago, and it is a very helpful product for many organizations. In India, IGA solutions are not widely recognized, and Saviynt can utilize this point by promoting itself in the cybersecurity field. A significant challenge is the lack of people discussing Saviynt in the open market, as the forums provide slower responses compared to platforms like Reddit. Advancements related to AI would be very helpful. Saviynt should provide pricing for their university certifications, which is currently not publicly available. Information about enrolling requires an ID that is not easily obtained, as it can only be acquired through an organization. Some small wishlist features are related to APIs. As I work on projects, I find certain features to be much needed, but at a glance, they may not seem necessary. As I continue working with Saviynt, these small API-related features become apparent and would greatly enhance the experience.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Bomgar is one of the most stable platforms I have ever used in the IT world."

"With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely."

"Previously, we tried LogMeIn and we tried TeamViewer as well, and BeyondTrust had much better auditing capabilities and was putting a lot of effort into ensuring that the solution is secure enough."

"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."

"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."

"We love the ability to customize our remote support page."

"We love the security, the flexibility and our end users especially enjoy the security and knowledge that when we are finished with their computer they can validate that the software was removed from their system."

"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."

More BeyondTrust Remote Support pros

"Saviynt has better integration with enterprise systems like SAP, Microsoft, Adobe, and AWS."

"The most valuable aspect of Saviynt is its market acceptance."

"The product's initial setup phase is simple."

"Saviynt provides built-in access recommendations, while SailPoint IdentityNow offers access recommendations through a separate AI integration that requires additional licensing. Saviynt functions as a unified platform for various business operations, consolidating user and access data from multiple sources into a single platform. This allows for leveraging the same user base and data across different business functions, including access governance, privileged access management, data access governance, and third-party access governance. In contrast, SailPoint is a decoupled tool, requiring separate integration for managing access and permissions, especially for unstructured data. Saviynt's approach is more integrated and streamlined, providing a unified platform for access recommendations and various business operations."

"Saviynt has improved our organization, as it is a straightforward solution that allows you to configure things very fast, partly because of the JSON and Autobox functionality."

"It's easy to manage and easy to use; a simple tool for end-users."

"The dedicated Freshdesk platform is a user community and a step in the right direction for offering learning resources."

"Saviynt is superior because it is user-friendly, and their fundamental phenomena are no-code, low-code, which means no customization is needed for the implementation part."

More Saviynt Identity Cloud pros

Cons

"Pricing needs to be changed as this is a very expensive solution."

"The Bomgar representative console could do with modernising."

"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."

"I'd like to see some kind of voice communication feature. During a session, communication is on chat."

"There are not enough product partners in Turkey, making it difficult for me to get assistance."

"The configuration and permission options are extensive. However, we would appreciate having a search function in the settings."

"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."

"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."

More BeyondTrust Remote Support cons

"I think it's on the lower side if you ask me about notifications and the auto-save mechanism."

"The tool is difficult to migrate."

"In terms of improvement, it's really just a matter of them getting more mature. It's a relatively new solution and they probably need to streamline a few of the processes as they mature. But there are not too many problems."

"The UI doesn’t enhance the user experience."

"The customer support and implementation services need to be improved."

"On a scale from one to ten (where one is the worst and ten is the best), I would rate my experience with Saviynt so far as maybe only a four-out-of-ten."

"The configuration process at the beginning can be difficult, depending on the complexity of the company."

"It should support more customizations. In SailPoint, we can do many customizations, but we are not able to do that in Saviynt. For workflows and other things, we can only use what is already in place. Saviynt has a lot of scope for improvement on the customization part."

More Saviynt Identity Cloud cons

Pricing and Cost Advice

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"Bomgar has a very fair pricing structure."

"The cost currently according to the client is a bit high for them."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner."

"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."

"I rate Remote Support eight out of 10 for affordability. It's definitely not the cheapest product, but you get a good return on your investment."

"I would prefer that it was more affordable."

"Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years."

More BeyondTrust Remote Support pricing and cost advice

"We are not into the licensing part. The clients take care of the licensing part."

"The solution has a pay-as-you-go licensing model, and you can subscribe monthly or yearly."

"The product is less expensive than one of the competitors."

"Saviynt's pricing is acceptable and licensing costs are yearly."

"Saviynt's pricing is reasonable."

"The pricing is comparable to Azure Entra ID. Kind of the same"

"If you are investing in securing your data and avoiding any non-compliance issues, then yes, it is certainly recommended. To put it plainly, if you're willing to pay fines and aren't concerned about the misuse of data, then there might not be a problem. However, if you intend to safeguard the data of your employees, vendors, and customers, it becomes crucial. In this context, managing data security requires preventive and detective measures, such as enforcing segregation of duties and regularly reviewing permissions. Throughout an individual's life cycle within an organization or customer life cycle, various access permissions are granted. Without taking action on these permissions, there is a risk of exposure later on. If individuals retain access after leaving the organization, it poses a serious security threat. Implementing solutions like Saviynt can address these challenges, ensuring continuous access review, generating reports, alerts, and identifying potential risks."

"Saviynt has a competitive price."

More Saviynt Identity Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Comms Service Provider

Outsourcing Company

Financial Services Firm

13%

Educational Organization

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	15

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...

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What advice do you have for others considering BeyondTrust Remote Support?

Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...

See all answers

What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...

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What is your experience regarding pricing and costs for Saviynt?

Saviynt is very affordable compared to its competitors. It is cloud-based, making it significantly cheaper than on-premises solutions. This cost-effectiveness aligns well with the Saudi market, whe...

See all answers

What needs improvement with Saviynt?

When you ask about any drawbacks or downsides in Saviynt Identity Cloud, one very interesting point that I observe is when the session is being expired, if there is any timer that's running somewhe...

See all answers

What is your primary use case for Saviynt?

I would like to discuss the use case. Saviynt Identity Cloud is primarily used for identity management and access governance, and there are also other solutions such as data access governance and p...

See all answers

Comparisons

TeamViewer vs BeyondTrust Remote Support

Compared 17% of the time

Microsoft Remote Desktop Services vs BeyondTrust Remote Support

Compared 7% of the time

BeyondTrust Privileged Remote Access vs BeyondTrust Remote Support

Compared 6% of the time

ServiceNow vs BeyondTrust Remote Support

Compared 6% of the time

Microsoft Intune vs BeyondTrust Remote Support

Compared 5% of the time

More BeyondTrust Remote Support Competitors

SailPoint Identity Security Cloud vs Saviynt Identity Cloud

Compared 16% of the time

Okta Platform vs Saviynt Identity Cloud

Compared 6% of the time

Omada Identity vs Saviynt Identity Cloud

Compared 6% of the time

Microsoft Entra ID vs Saviynt Identity Cloud

Compared 4% of the time

Active Roles by One Identity vs Saviynt Identity Cloud

Compared 4% of the time

More Saviynt Identity Cloud Competitors

Product Reports

Buyer's Guide

BeyondTrust Remote Support

October 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Saviynt Identity Cloud

October 2026

Download Saviynt Identity Cloud product report

Also Known As

Bomgar Remote Support

No data available

Overview

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

Saviynt Identity Cloud provides effective identity management with seamless enterprise integration, simplifying self-service requests, workflows, and access management tasks.

Saviynt Identity Cloud is renowned for its robust identity governance and lifecycle management capabilities, facilitating user authentication, access provisioning, and certification. Its intuitive design supports integration within enterprise workflows, aiding reporting, attestation, and auditing processes. This cloud platform enhances risk management through an analytics-driven approach, offering flexibility and scalability to serve industries such as finance and healthcare. Despite its strengths, it requires enhancements in interface customization, training resources, and better-performing high-volume tasks.

What key features does Saviynt Identity Cloud offer?

Identity Management: Centralized control over identities and access privileges.
Seamless Integration: Compatible with enterprise systems, ensuring smooth deployment.
Role-Based Models: Simplifies assignment and management of user roles.
Risk Management: AI-driven analytics to enhance security measures.
Customization: Supports diverse business needs through flexible configuration.

What benefits and ROI can users expect?

Cost-Effectiveness: Optimizes investment with flexible pricing plans.
Scalability: Accommodates growing business demands without additional complexity.
Efficiency: Streamlines processes for user onboarding and offboarding.
Comprehensive Reporting: Detailed insights for improved decision-making.

Industries such as government, finance, and education implement Saviynt Identity Cloud for identity management across enterprise applications. Its flexibility allows handling external identities and managing workflows, particularly for sectors needing robust security and compliance. Larger enterprises benefit from its ability to integrate well into existing systems, ensuring seamless onboarding and offboarding processes.

Saviynt

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic

Buyer's Guide

BeyondTrust Remote Support vs. Saviynt Identity Cloud

September 2026

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