BeyondTrust Remote Support vs Saviynt Identity Cloud comparison

BeyondTrust and Saviynt are both solutions in the Privileged Access Management (PAM) category. BeyondTrust is ranked #12 with an average rating of 8.4, while Saviynt is ranked #8 with an average rating of 7.7. BeyondTrust holds a 1.2% mindshare in PAM, compared to Saviynt’s 3.3% mindshare. Additionally, 100% of BeyondTrust users are willing to recommend the solution, compared to 81% of Saviynt users who would recommend it.

BeyondTrust Remote Support

Read 41 BeyondTrust Remote Support reviews

4,498 Views
1,035 Comparison Views

100% willing to recommend

Saviynt Identity Cloud

Read 28 Saviynt Identity Cloud reviews

9,979 Views
2,395 Comparison Views

81% willing to recommend

BeyondTrust Remote Support

Saviynt Identity Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 11, 2026

BeyondTrust Remote Support and Saviynt Identity Cloud compete in the software market focusing on remote support and identity governance, respectively. Based on features, BeyondTrust appears to have an advantage with its secure mobile support and versatile operating system compatibility.

Features: BeyondTrust offers customizability, secure mobile support, and cross-platform versatility across Windows, Android, and iOS, with features like chat integration and session logging. Saviynt focuses on identity governance, with strong integration capabilities with enterprise systems like SAP and AWS, providing built-in workflows and comprehensive access management features.

Room for Improvement: BeyondTrust needs better Linux connectivity and enhancements for Apple devices and Chromebooks. Saviynt should improve customization options, UI, platform stability, and offer historical logs and more complete PAM features.

Ease of Deployment and Customer Service: BeyondTrust offers flexible on-premises and cloud deployment and generally positive customer service, although some areas report slower responses. Saviynt offers hybrid cloud solutions with commendable customer service, but some users in certain regions find availability and resolution times lacking.

Pricing and ROI: BeyondTrust, although having higher upfront costs, offers long-term value with extensive remote management features, while Saviynt provides competitive pricing, appreciated particularly in cloud deployments, and is generally more affordable than competitors like SailPoint.

To learn more, read our detailed BeyondTrust Remote Support vs. Saviynt Identity Cloud Report (Updated: June 2026).

Buyer's Guide

BeyondTrust Remote Support vs. Saviynt Identity Cloud

June 2026

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Helped 906,852 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BeyondTrust Remote Support

Ranking in Privileged Access Management (PAM)

12th

Average Rating

9.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Remote Access (7th)

Saviynt Identity Cloud

Ranking in Privileged Access Management (PAM)

8th

Average Rating

7.4

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Non-Human Identity Management (NHIM) (5th), Identity Security and Posture Management (ISPM) (1st), Identity Governance Administration (IGA) (4th)

Mindshare comparison

As of July 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.2%, down from 1.2% compared to the previous year. The mindshare of Saviynt Identity Cloud is 3.3%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Privileged Access Management (PAM) Mindshare Distribution
Product	Mindshare (%)
Saviynt Identity Cloud	3.3%
BeyondTrust Remote Support	1.2%
Other	95.5%

Privileged Access Management (PAM)

Featured Reviews

Christopher Martin

Technical Support Specialist at Johnson & Johnson

Secure remote access has transformed global support and simplified cross-platform collaboration

BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

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reviewer2774067

Software Engineer at a tech consulting company with 11-50 employees

Has reduced manual work and shortened project timelines through faster deployment and intuitive workflows

One of the challenges regarding Saviynt is the lack of material available on the web, as searching on Google or YouTube often yields little information. Advertising Saviynt is necessary because I was not aware of it a couple of months ago, and it is a very helpful product for many organizations. In India, IGA solutions are not widely recognized, and Saviynt can utilize this point by promoting itself in the cybersecurity field. A significant challenge is the lack of people discussing Saviynt in the open market, as the forums provide slower responses compared to platforms like Reddit. Advancements related to AI would be very helpful. Saviynt should provide pricing for their university certifications, which is currently not publicly available. Information about enrolling requires an ID that is not easily obtained, as it can only be acquired through an organization. Some small wishlist features are related to APIs. As I work on projects, I find certain features to be much needed, but at a glance, they may not seem necessary. As I continue working with Saviynt, these small API-related features become apparent and would greatly enhance the experience.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BeyondTrust Remote Support positively impacts our organization by making it easy to manage servers efficiently; prior to BeyondTrust Remote Support, granting access was manual and insecure, but now I can provide limited access based on groups, enhancing security for our employees and protecting against external threats."

"We have seen a return on investment with BeyondTrust Remote Support as we are able to support our clients and users globally."

"The support team who are interfacing with us, are excellent. They are on time for any response."

"BeyondTrust Remote Support is a complete and robust remote support solution which offers everything you need."

"Some of the valuable features are: Non-persistent agent: This is the most valuable feature as there is no permanent client agent on the end user's machine."

"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."

"We love the ability to customize our remote support page."

"This is a very secure product."

More BeyondTrust Remote Support pros

"Saviynt is superior because it is user-friendly, and their fundamental phenomena are no-code, low-code, which means no customization is needed for the implementation part."

"It's a highly functional system and a very well rounded solution. The onboarding of applications is solid. Their user access reviews are very good. Their role-based model and their identity life cycle stuff are solid. It's a very well rounded, strong product."

"The most valuable feature is the ease of implementation."

"Based on my experience working with Saviynt, they deserve a rating of nine because they are very responsive to support."

"Some of the self-service capabilities are quite powerful."

"It's easy to manage and easy to use; a simple tool for end-users."

"The first valuable feature is the approach to solving the identity problem, where access risk is the focus of solving any problem, and the second is their deeper integration with enterprise systems like SAP, Microsoft, Adobe, and AWS, which gives Saviynt an edge."

"Saviynt has positively impacted my organization by significantly reducing the time for a project where we previously used a spreadsheet for manual work to keep the data, reducing that time from around two weeks to two to three days or even less and decreasing the joiner-leaver lifecycle time to a couple of days, benefiting them significantly."

More Saviynt Identity Cloud pros

Cons

"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."

"The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need."

"Pricing needs to be changed as this is a very expensive solution."

"It could be more compatible with other applications."

"The licensing is very expensive."

"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."

"I would like to be able to transfer files between sessions."

"One potential improvement is in the support department."

More BeyondTrust Remote Support cons

"The biggest drawback is that for every change you want to make, you have to go back to them and ask for it."

"Considering the shortcomings of the tool, I would say that the training part of the product needs improvement."

"The UI doesn’t enhance the user experience."

"The solution does not work very well as the number of users increases."

"It is time-consuming to troubleshoot issues."

"The company needs to do more to establish standard practices within the product itself that are common in the industry."

"The tool is difficult to migrate."

"The technical support team's response time could be improved."

More Saviynt Identity Cloud cons

Pricing and Cost Advice

"We believe for the money, it is worth what you pay."

"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."

"I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful."

"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."

"The cost currently according to the client is a bit high for them."

"We pay every year for the box, and there are no additional costs."

"I would like to order more licenses. This would allow us to support more end users concurrently."

"It is not the most cost effective solution on the market."

More BeyondTrust Remote Support pricing and cost advice

"If you need to make any changes then there are additional fees."

"If you are investing in securing your data and avoiding any non-compliance issues, then yes, it is certainly recommended. To put it plainly, if you're willing to pay fines and aren't concerned about the misuse of data, then there might not be a problem. However, if you intend to safeguard the data of your employees, vendors, and customers, it becomes crucial. In this context, managing data security requires preventive and detective measures, such as enforcing segregation of duties and regularly reviewing permissions. Throughout an individual's life cycle within an organization or customer life cycle, various access permissions are granted. Without taking action on these permissions, there is a risk of exposure later on. If individuals retain access after leaving the organization, it poses a serious security threat. Implementing solutions like Saviynt can address these challenges, ensuring continuous access review, generating reports, alerts, and identifying potential risks."

"The solution has a pay-as-you-go licensing model, and you can subscribe monthly or yearly."

"Saviynt's pricing is reasonable."

"Saviynt has a competitive price."

"The pricing is comparable to Azure Entra ID. Kind of the same"

"Saviynt's pricing is acceptable and licensing costs are yearly."

"The product is less expensive than one of the competitors."

More Saviynt Identity Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

Computer Software Company

Government

Financial Services Firm

15%

Educational Organization

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	9
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	15

Questions from the Community

What needs improvement with BeyondTrust Remote Support?

BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...

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What advice do you have for others considering BeyondTrust Remote Support?

My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...

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What is your experience regarding pricing and costs for BeyondTrust Remote Support?

My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...

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What is your experience regarding pricing and costs for Saviynt?

Saviynt is very affordable compared to its competitors. It is cloud-based, making it significantly cheaper than on-premises solutions. This cost-effectiveness aligns well with the Saudi market, whe...

See all answers

What needs improvement with Saviynt?

When you ask about any drawbacks or downsides in Saviynt Identity Cloud, one very interesting point that I observe is when the session is being expired, if there is any timer that's running somewhe...

See all answers

What is your primary use case for Saviynt?

I would like to discuss the use case. Saviynt Identity Cloud is primarily used for identity management and access governance, and there are also other solutions such as data access governance and p...

See all answers

Comparisons

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Compared 7% of the time

Microsoft Intune vs BeyondTrust Remote Support

Compared 6% of the time

ScreenConnect vs BeyondTrust Remote Support

Compared 5% of the time

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SailPoint Identity Security Cloud vs Saviynt Identity Cloud

Compared 18% of the time

Omada Identity vs Saviynt Identity Cloud

Compared 7% of the time

Okta Platform vs Saviynt Identity Cloud

Compared 6% of the time

Idira Privileged Access Manager vs Saviynt Identity Cloud

Compared 5% of the time

Microsoft Entra ID vs Saviynt Identity Cloud

Compared 5% of the time

More Saviynt Identity Cloud Competitors

Product Reports

Buyer's Guide

BeyondTrust Remote Support

July 2026

Download BeyondTrust Remote Support product report

Buyer's Guide

Saviynt Identity Cloud

July 2026

Download Saviynt Identity Cloud product report

Also Known As

Bomgar Remote Support

No data available

Overview

BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.

BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.

What are the key features of BeyondTrust Remote Support?

Seamless Integration: Easily combined with existing systems.
Multi-Platform Support: Compatible with numerous devices.
Robust Security: Secure credential management and auditing capabilities.
User Elevation: Capability during sessions for better access.
Team Collaboration: Enhanced collaboration tools for support teams.

What benefits and ROI should users evaluate?

Cost Reduction: Decreases the need for on-site support and travel.
Time Efficiency: Quick response improves service delivery.
Productivity Boost: Supports multiple devices, increasing IT service effectiveness.
Security Compliance: Maintains high security standards during remote sessions.

BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.

BeyondTrust

Saviynt Identity Cloud provides effective identity management with seamless enterprise integration, simplifying self-service requests, workflows, and access management tasks.

Saviynt Identity Cloud is renowned for its robust identity governance and lifecycle management capabilities, facilitating user authentication, access provisioning, and certification. Its intuitive design supports integration within enterprise workflows, aiding reporting, attestation, and auditing processes. This cloud platform enhances risk management through an analytics-driven approach, offering flexibility and scalability to serve industries such as finance and healthcare. Despite its strengths, it requires enhancements in interface customization, training resources, and better-performing high-volume tasks.

What key features does Saviynt Identity Cloud offer?

Identity Management: Centralized control over identities and access privileges.
Seamless Integration: Compatible with enterprise systems, ensuring smooth deployment.
Role-Based Models: Simplifies assignment and management of user roles.
Risk Management: AI-driven analytics to enhance security measures.
Customization: Supports diverse business needs through flexible configuration.

What benefits and ROI can users expect?

Cost-Effectiveness: Optimizes investment with flexible pricing plans.
Scalability: Accommodates growing business demands without additional complexity.
Efficiency: Streamlines processes for user onboarding and offboarding.
Comprehensive Reporting: Detailed insights for improved decision-making.

Industries such as government, finance, and education implement Saviynt Identity Cloud for identity management across enterprise applications. Its flexibility allows handling external identities and managing workflows, particularly for sectors needing robust security and compliance. Larger enterprises benefit from its ability to integrate well into existing systems, ensuring seamless onboarding and offboarding processes.

Saviynt

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation

Shell, McKesson, Kimberly-Clark, Ingram Micro, Intermountain Health Care, Forterra, CoreLogic

Buyer's Guide

BeyondTrust Remote Support vs. Saviynt Identity Cloud

June 2026

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