

DX Unified Infrastructure Management and BigPanda offer solutions for IT operations management. BigPanda is perceived to have the upper hand due to its superior features, despite higher costs.
Features: DX Unified Infrastructure Management users value its monitoring, alerting, and setup process. BigPanda users highlight event correlation, automation capabilities, and advanced features that make it stand out.
Room for Improvement: DX Unified Infrastructure Management needs better scalability, more integrations, and more extensive documentation. BigPanda requires improvements in its documentation, ease of use, and interface.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management is easy to deploy but can be cumbersome to troubleshoot. BigPanda has a smooth deployment process and responsive customer service, which is often rated higher.
Pricing and ROI: DX Unified Infrastructure Management has lower setup costs and a reasonable ROI. BigPanda, though costlier, delivers higher ROI due to its robust features, making it worth the investment.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
Companies like CoreLogix, which is a log platform, achieve ten out of ten due to their responsiveness.
For technical support, we have only had to address password resets and alert mismatching.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
It handles large volumes of alerts without limitations.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
I rate the scalability of BigPanda at eight.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Better support and more accessible resources are crucial.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
| Product | Mindshare (%) |
|---|---|
| BigPanda | 0.6% |
| DX Unified Infrastructure Management | 1.4% |
| Other | 98.0% |

| Company Size | Count |
|---|---|
| Small Business | 6 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.
BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.
What are the key features of BigPanda?BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.
DX Unified Infrastructure Management offers scalable, easy deployment with flexible multi-tenancy and extensive monitoring capabilities for managed service providers.
DX Unified Infrastructure Management serves managed service providers by providing comprehensive infrastructure monitoring for servers, applications, networks, databases, cloud environments, and data centers. It features a Unified Monitoring Portal and predefined templates for enhanced usability. Robust reporting and alerting features provide critical insights while offering agent-based and agentless options to support diverse infrastructure requirements. The system's integration capabilities and application-level monitoring are key strengths, while a customizable framework allows for effective automation and probe management, consolidating data sources efficiently.
What are the key features of DX Unified Infrastructure Management?Managed service providers and integrators implement DX Unified Infrastructure Management globally, engaging clients in regions like the US, Europe, South America, and Asia. They replace older systems like Nagios and Cacti for more modern infrastructure management. It is widely used for client infrastructure management with capabilities like URL monitoring and synthetic transactions, supported by a modern HTML5 UI. Faster adaptation to new technologies, improved web admin tools, optimization of reporting, and reduced manual tasks are continually addressed, enhancing system performance, particularly for Linux environments.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.