BigPanda vs Loom Systems comparison

Why PeerSpot?

BigPanda and ServiceNow are both solutions in the IT Infrastructure Monitoring category. BigPanda is ranked #21 with an average rating of 8.3, while ServiceNow is ranked #65. BigPanda holds a 0.7% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 85% of BigPanda users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

BigPanda

Read 20 BigPanda reviews

4,918 Views
2,607 Comparison Views

85% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

1,850 Views
1,628 Comparison Views

80% willing to recommend

BigPanda

Loom Systems

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Executive SummaryUpdated on Oct 9, 2024

BigPanda and Loom Systems are competitors in IT operations and management. BigPanda is noted for pricing and support advantages, while Loom Systems stands out with a feature-rich platform.

Features: BigPanda offers automated event correlation, incident management, and integration capabilities to streamline operations and reduce noise. Loom Systems provides real-time predictive insights with AI, enabling proactive problem resolution. It focuses on predictive analytics for advanced AI-driven operations.

Room for Improvement: BigPanda could enhance its real-time analytical capabilities and expand AI-driven insights. It might also benefit from providing more personalized onboarding experiences. Loom Systems could improve integration options, enhance cost-effectiveness for budget-conscious clients, and simplify its feature set for easier navigation.

Ease of Deployment and Customer Service: BigPanda offers straightforward deployment with robust integration support and a responsive customer service team. Loom Systems emphasizes continuous support and personalized onboarding, offering a seamless deployment experience.

Pricing and ROI: BigPanda is known for competitive setup costs and favorable ROI over short timeframes, appealing to budget-conscious organizations. Loom Systems requires a higher initial investment, but its extensive capabilities yield high ROI, impacting operational efficiency.

To learn more, read our detailed BigPanda vs. Loom Systems Report (Updated: September 2026).

Buyer's Guide

BigPanda vs. Loom Systems

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BigPanda

Ranking in IT Infrastructure Monitoring

21st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (8th), AIOps (10th)

Loom Systems

Ranking in IT Infrastructure Monitoring

65th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (5th)

Mindshare comparison

As of September 2026, in the IT Infrastructure Monitoring category, the mindshare of BigPanda is 0.7%, down from 0.9% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
BigPanda	0.7%
Loom Systems	0.5%
Other	98.8%

IT Infrastructure Monitoring

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Automated incident workflows have reduced alert noise and now improve response efficiency

In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.

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Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality."

"The features of BigPanda that have most improved my incident response times include AIOps, correlation pieces, and grouping, which is a big win for us."

"The program is very stable."

"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."

"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."

"I would definitely recommend BigPanda for its time-saving features, root cause analysis, topology overview, and visual event representation capabilities."

"The best of a bad lot was the error message deduping."

"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."

More BigPanda pros

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"You can develop your own apps within Loom, and they can be configured very simply."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The RFS portion of the solution is the product's most valuable feature."

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

"The solution is absolutely scalable."

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

Cons

"The solutions were quite useful but not completely stable."

"We had to use a partner for the deployment."

"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."

"In terms of product stability, I can rate it around nine. It is quite good, though I would not rate it a full ten because every time there is a new feature, I have to go through documents or contact support."

"BigPanda sometimes creates false incidents and workarounds, causing financial disturbances because we pay for each incident."

"I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow."

"The solution could improve by having better integration."

"It would be beneficial for BigPanda to offer detailed error descriptions similar to what AppDynamics and ThousandEyes provide."

More BigPanda cons

"The change management within the solution needs to be improved. There needs to be more process automation."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"The reporting is a bit weak."

"What's lacking in Loom Systems is the level of priority for each incident."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The reporting is a bit weak. They should work to improve this aspect of the product."

Pricing and Cost Advice

"BigPanda is cheaper than the competitors."

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

"We pay $200,000 USD per year."

"The price of BigPanda is in the middle compared to other solutions."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Manufacturing Company

Outsourcing Company

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	13

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What is your experience regarding pricing and costs for BigPanda?

Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...

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What needs improvement with BigPanda?

Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...

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Product Reports

Buyer's Guide

BigPanda

September 2026

Download BigPanda product report

Buyer's Guide

IT Infrastructure Monitoring

August 2026

Download Loom Systems product report

Overview

BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.

BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.

What are the key features of BigPanda?

Root Cause Analysis: Efficient identification of the sources of incidents.
Alert Deduplication: Reduces alert noise by consolidating duplicates.
Event Correlation: Connects related alerts for easier incident management.
Automation: Streamlines processes for faster response times.
Seamless Integration: Connects with tools like ServiceNow and Teams.

What benefits or ROI can users find in reviews?

Increased Efficiency: Automates incident management tasks.
Operational Insights: Provides valuable analytics for strategic decisions.
Improved Collaboration: Integrates notifications with Slack and other platforms.
Reduced Alert Fatigue: Deduplication and suppression improve focus on critical issues.

BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.

BigPanda

Loom Systems is recognized for its flexibility in RFS and infrastructure monitoring, catering to IT service management. It aids in app creation and configuration, particularly useful for incident management and service desk operations.

Offering user-friendly functionality throughout the software development lifecycle, Loom Systems is valued for its adaptable capabilities in creating tailored implementations. While features like change and configuration management can be challenging, Loom Systems still stands out for its ease of use. Its platform, though resource-intensive initially, integrates with other tools, supporting IT challenges like automation and root cause analysis.

What are the key features of Loom Systems?

RFS Flexibility: Provides adaptable RFS options tailored to varied monitoring needs.
Infrastructure Monitoring: Allows comprehensive monitoring of IT infrastructure.
App Creation Platform: Facilitates easy development of customized applications.
Change Management: Though challenging, its management capabilities are integral.
Integration Capabilities: Supports integration with existing tools for seamless operation.

What benefits and ROI should users consider?

Enhanced IT Service Management: Facilitates efficient management of incident requests and problem resolution.
Versatile Use Cases: Supports diverse functions from asset management to security and HR modules.
Automation and Ease of Use: Simplifies deployment and migration processes while enabling automation.
Adaptable Implementations: Offers flexibility for custom solutions catering to enterprise needs.
Scalability: Suitable for medium to large enterprises with support for expansion.

In specific industries, Loom Systems is deployed predominantly for IT service management, asset management, and incident management. Medium to large enterprises use it for tasks such as implementation and automation, with additional security and HR capabilities. While smaller enterprises might consider cost, its robust features make it a preferred choice for IT tasks.

ServiceNow

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

BigPanda vs. Loom Systems

September 2026

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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.