Symphony and Bitrix24 compete in the business collaboration and CRM tools category. Bitrix24 appears to have the upper hand due to its feature richness.
Features: Symphony provides robust team collaboration tools, secure communication channels, and rapid implementation capabilities. Bitrix24 offers CRM support, project management capabilities, and social collaboration tools, making it a more comprehensive solution.
Room for Improvement: Symphony could improve by expanding its feature set and offering more flexible CRM functionalities. Bitrix24 might enhance its marketing strategies, increase user interface flexibility, and provide more seamless integrations with third-party solutions.
Ease of Deployment and Customer Service: Symphony emphasizes rapid deployment and prioritizes quick resolution in customer service. Bitrix24 offers a streamlined deployment process with more comprehensive support options, making it suitable for organizations needing extensive training and ongoing help.
Pricing and ROI: Symphony tends to have higher initial setup costs but offers significant ROI through specialized features, appealing to industries with high security needs. Bitrix24 generally presents lower setup costs with a favorable ROI due to its extensive feature set, optimizing operational efficiencies across various domains.
| Product | Market Share (%) |
|---|---|
| Symphony | 7.2% |
| Bitrix24 | 1.9% |
| Other | 90.9% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.
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