Bitrix24 vs Symphony comparison

Bitrix24 and Symphony are both solutions in the Enterprise Social Software category. Bitrix24 is ranked #15 with an average rating of 7.5, while Symphony is ranked #6 with an average rating of 7.0. Bitrix24 holds a 1.8% mindshare in ESS, compared to Symphony’s 4.9% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of Symphony users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,881 Views
169 Comparison Views

90% willing to recommend

Symphony

Read 5 Symphony reviews

784 Views
572 Comparison Views

83% willing to recommend

Bitrix24

Symphony

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

Symphony and Bitrix24 compete in the business collaboration and CRM tools category. Bitrix24 appears to have the upper hand due to its feature richness.

Features: Symphony provides robust team collaboration tools, secure communication channels, and rapid implementation capabilities. Bitrix24 offers CRM support, project management capabilities, and social collaboration tools, making it a more comprehensive solution.

Room for Improvement: Symphony could improve by expanding its feature set and offering more flexible CRM functionalities. Bitrix24 might enhance its marketing strategies, increase user interface flexibility, and provide more seamless integrations with third-party solutions.

Ease of Deployment and Customer Service: Symphony emphasizes rapid deployment and prioritizes quick resolution in customer service. Bitrix24 offers a streamlined deployment process with more comprehensive support options, making it suitable for organizations needing extensive training and ongoing help.

Pricing and ROI: Symphony tends to have higher initial setup costs but offers significant ROI through specialized features, appealing to industries with high security needs. Bitrix24 generally presents lower setup costs with a favorable ROI due to its extensive feature set, optimizing operational efficiencies across various domains.

To learn more, read our detailed Bitrix24 vs. Symphony Report (Updated: December 2025).

Buyer's Guide

Bitrix24 vs. Symphony

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in Enterprise Social Software

15th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM (24th), Project Management Software (18th)

Symphony

Ranking in Enterprise Social Software

6th

Average Rating

7.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Enterprise Social Software category, the mindshare of Bitrix24 is 1.8%, down from 2.1% compared to the previous year. The mindshare of Symphony is 4.9%, down from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software Market Share Distribution
Product	Market Share (%)
Symphony	4.9%
Bitrix24	1.8%
Other	93.3%

Enterprise Social Software

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Nenad Pejcic

Senior Professional Services Engineer at Aspire Technology

Makes tasks like network planning and performance monitoring much easier

I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"The technical support was intuitive and had good documentation."

"It's a very easy-to-use product."

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"Bitrix24's workflow is better than that of others. The user interface is also good."

More Bitrix24 pros

"The solution is user-friendly, and it is very good security-wise."

"The entire product is good."

"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."

"The overall functions are good."

"I found the RAM Commander module in Symphony to be the most valuable."

Cons

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"The client interface is not very user-friendly."

"The stability could be improved."

"The solution's open channel and contact center could be improved."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

More Bitrix24 cons

"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."

"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

"The solution needs to improve CI."

"The solution is very expensive, and its pricing could be improved."

"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."

Pricing and Cost Advice

"Price-wise, it is a very cheap solution."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."

"Licenses are cheap compared to other solutions."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"The pricing for this program is reasonable."

More Bitrix24 pricing and cost advice

"It's a costly product, but the number of available features justifies it."

"Symphony is expensive."

"It is fairly an expensive product, but works for us."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Retailer

Financial Services Firm

56%

Media Company

University

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

No data available

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What is your primary use case for Symphony?

It is a cloud-based point of sale (POS) system for making bills, creating menus, creating user IDs, training how to use the system, punching in the order, and making invoice bills.

See all answers

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ELMA 365 vs Bitrix24

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Compared 40% of the time

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Compared 25% of the time

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Compared 22% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Bitrix24

January 2026

Download Bitrix24 product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Symphony product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

Symphony

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase

Buyer's Guide

Bitrix24 vs. Symphony

December 2025

Free Report: Bitrix24 vs. Symphony

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