Bizagi and Salesforce Platform compete in the business process automation and CRM space. Salesforce Platform generally has the upper hand due to its extensive features and robust ecosystem, as suggested by user reviews.
Features: Bizagi users highlight its process automation, flexibility, and powerful workflow capabilities. Salesforce Platform is noted for its extensive integration options, robust ecosystem, and comprehensive suite of tools.
Room for Improvement: Bizagi reviews often mention the need for better documentation, extended third-party integrations, and enhanced customer support. Salesforce Platform users point to occasional complexity in customizations, high learning curves, and areas needing improvement despite extensive support resources.
Ease of Deployment and Customer Service: Bizagi users find the platform relatively easy to deploy but desire better customer support. Salesforce is known for its complex deployment process; however, its excellent customer service compensates for this, leading to better overall ratings compared to Bizagi.
Pricing and ROI: Bizagi is considered cost-effective with a quicker ROI, though initial setup costs can be higher than expected. Salesforce Platform, while more expensive, is deemed worth the price due to its broad functionalities and long-term benefits. Despite higher costs, Salesforce users report a satisfactory ROI largely due to the platform's extensive capabilities.
Salesforce saved about 40% to 50% of my time by allowing me to manage and maintain client data and account progress.
In terms of productivity, my ROI is definitely at an eight or nine out of a scale of one to ten.
It is a community product, there is not much support we can expect.
The toolset is very intuitive, so we didn’t need to contact their support much.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
Salesforce's scalability was not a problem.
Salesforce Platform is absolutely scalable for us.
We are using it globally in thirty countries.
On occasion, we had to log in and out frequently, open tickets with our IT team for account reconfiguration, or request permissions to access the system.
We have never had any problems with it.
It is definitely very stable.
Reporting capabilities can be improved more, and community support should be increased.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
The decision map could be improved to allow more than three options at a decision point.
Salesforce could improve by adding more capabilities to the dashboard, such as additional fields for more filters and more control over what I would like to see.
Salesforce could improve by offering AI features or functionalities to help business decision-makers analyze business history, suggest forward strategies, and participate in events.
Using AI extensively to make the platform easier to use would also be beneficial.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
Salesforce Platform may be on the expensive side.
It is on the expensive side, unfortunately.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
This integration allows us to manage customers from all aspects in one place, providing a clear view.
The biggest benefit is seamless usage in terms of an easy-to-use interface and GUI that makes it easy to interact with the entire platform and generate reports effortlessly.
Salesforce offers control over the opportunities to see where we are and gives me high-level dashboards on each opportunity stage.
| Product | Market Share (%) |
|---|---|
| Salesforce Platform | 3.4% |
| Bizagi | 6.1% |
| Other | 90.5% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 26 |
| Large Enterprise | 39 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
Salesforce Platform is a tool that provides application building with open application programming interfaces (APIs), integration tools, back-end services, starter templates, and developer environments. With a low-code interface, users are able to build applications and benefit from automated processes. The product helps customers to increase work productivity and save on IT costs through efficient, easy-to-understand, methods for creating applications.
Salesforce Platform allows companies to build and operate intelligent applications at scale and share them with employees and customers in real time. The tool secures companies' data while connecting and synchronizing it simultaneously across their Customer 360 accounts. The main components of the product are:
Salesforce Platform Features
Also referred to as a “drag and drop app builder," this solution offers various features for customers to create intelligent applications and build personalized services for clients, partners, and employees within the apps.
Salesforce Platform Benefits
The benefits of using Salesforce Platform include:
Reviews from Real Users
A vice president at a healthcare company values Salesforce Platform because it is flexible and user-friendly with helpful pre-built schemas.
Peter G., a senior technical consultant at a tech services company, rates Salesforce Platform highly because it is intuitive, quite easy to learn, and stores all kinds of relevant sales information.
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