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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security Complete comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
118
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
30th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security ...
Ranking in Endpoint Protection Platform (EPP)
41st
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.8%, up from 3.8% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.6%, up from 1.1% compared to the previous year. The mindshare of Symantec Endpoint Security Complete is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.8%
BlackBerry Cylance Cybersecurity1.6%
Symantec Endpoint Security Complete0.7%
Other93.9%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
PetriRajama - PeerSpot reviewer
Lead of IT at a tech services company with 201-500 employees
Has provided strong security foundations but struggles with integration and ongoing compatibility issues
It had its problems. They were rebuilding it while having the old functionality and new functionality layered on top of each other. They were migrating the functionalities to the new solution, which caused significant problems. The mobile device management was not unified with the other endpoint management, creating structural issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I recommend this solution to others because it is easy to manage, reliable, and overall good to use."
"I can highlight that we have not faced any security incidents with Cortex XDR by Palo Alto Networks, and even though our environment is quite dynamic, we have not faced any security incident with Cortex XDR by Palo Alto Networks until now."
"Cortex XDR features advanced threat detection capabilities."
"I like the centralized console and the predictive analysis it does of malware. It is very stable and also scalable."
"Cortex is the best solution for avoiding security breaches, malware attacks, and other kinds of security issues."
"It is an easy-to-use tool."
"Has great threat detection capabilities."
"Cortex XDR's most valuable feature is its intelligence-based dashboards."
"The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background."
"CylancePROTECT is going to tell you if there are any issues and you are going to be able to see everything from one single dashboard."
"The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality and cloud functionality as well."
"The solution’s AI is its most valuable feature."
"It handles situations that the other threat management tools wouldn't find. It has worked well covering the weaker sides of the other products that we're integrating."
"The initial endpoint cost may seem a little high (~$55/device/year), but when you look at the total peace of mind that the solution of Cylance endpoint protection provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"The ROI is immense, particularly in less dedicated labor hours, and much more in terms of security, particularly when new security flaws have recently appeared."
"The platform's most valuable features are the malware detection capabilities."
"The solution prevents any damage from viruses and provides risk mitigation for virus threats."
"Endpoint Security is very easy to set up, and it only takes one or two people."
"It protects emails and messages shared between users."
"I like that Symantec can update directories."
"One feature I found most valuable in Symantec Endpoint Security Complete is the firewall feature on the endpoint. The firewall feature helps users handle virus outbreaks."
"In reference to zero-day attacks, we immediately get signatures from the Symantec site. That is good."
"Setting up Symantec is straightforward. Our DevOps team handled the installation, so I wasn't involved, but it wasn't that complicated. They are competent people with certifications in anti-virus management. They didn't need any training or help from the vendor."
"The SONAR feature is valuable as it offers real-time protection and threat rejection."
 

Cons

"There is a severe gap in functionality between Windows, Linux, and Mac versions. For example all folder restriction settings are Windows only. Traps 5.0+ does not have SAML / LDAP integration."
"Cortex XDR by Palo Alto Networks could improve by offering remote management. It would be useful to look at the client's issue to fix it."
"It is not easy to sell Cortex XDR, not because it isn't a good tool. Its marketing needs to be improved."
"Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth."
"The technical support is not very good. I find the process difficult."
"For Cortex XDR by Palo Alto Networks, if I had to point out improvements, I would say the UI is still somewhat difficult for beginners."
"Cortex XDR by Palo Alto Networks is not only pricey; it is extremely expensive."
"There are some third-party solutions that are difficult to integrate with, which is something that can be improved."
"It could have integration with industrial base HMIS or Human Machine Interfaces Solutions."
"CylancePROTECT's technical support is non-existent."
"Enhancing the product's detection rates and streamlining the user interface for easier management in daily operations would be beneficial improvements."
"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."
"Technical support is bad. I am not happy with the level of support they offer."
"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."
"If they can add more features on top of their Persona feature that would be ideal."
"Symantec Endpoint Security Complete could improve by integrating more easily with other Symantec security products."
"An area for improvement in Symantec Endpoint Security Complete is that it needs to be developed more because competitors have started providing EDR and XDR functionalities, but in the product, those are still missing. Another area for improvement in Symantec Endpoint Security Complete is that it needs to be lightweight. Currently, the product is very heavy when compared to other vendors. It takes up too much space on the hard drive and the memory."
"Any traffic coming through should be recognized whether it is a legitimate URL or not."
"Installation and packaging for Symantec Endpoint Security Complete should be improved. Its console is also confusing, so that's another area for improvement."
"The solution's support is not available over the weekends. We also need to have the DLP, endpoint security, and encryption integrated into one agent."
"The Threat Defense for Active Directory feature has a problem in that it is not possible to deploy it within a hybrid management architecture... we would have to migrate all the infrastructure to be managed by the cloud to deploy this feature, so we have not deployed it."
"Symantec Endpoint Security Complete does not cover everything on the cloud. It does not cover the workstation emails. There are risks associated with it."
"They could improve the user interface."
 

Pricing and Cost Advice

"We didn't have to pay any additional fee for the cloud instance. It just came with the renewal, which was nice."
"Cortex XDR's pricing is ok."
"The pricing seems fair, and I do like the licensing model. You use wherever they are, and it is elastic."
"Our customers have expressed that the price is high."
"The return on investment is from the user side because we have seen the performance of it increase the delivery time of the product if we are using too many web-based and on-premise applications. In indirect ways, we saw the return of investment in terms of performance and user satisfaction increase."
"The price of the solution is high for the license and in general."
"The solution is expensive. It's pricing is on a yearly-basis."
"Traps pays for itself within the first 16 months of a three-year subscription. This is attributed to OPEX savings, as security teams spent less time trying to identify and isolate malware for analysis as a result of a reduction in malware incidents, false positives, and breach avoidance."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"This cost of the license is approximately $5 USD monthly per user."
"It's cost-effective and well-suited for smaller to midrange companies."
"The pricing is good. It's good value for the money."
"The product's pricing is dependent on partnership levels. The solution's price is competitive compared to other solutions."
"I'm recommending going with three-year licensing, rather than the yearly licensing option for this product."
"Symantec Endpoint Security Complete is not expensive."
"In terms of costs, Symantec Endpoint Security Complete has become costlier compared to how much it was in the past. The cost of the product is very high now. The customer needs to pay extra for additional features, but not for technical support. For example, if you need an email gateway or if you are looking for URL filtering, you have to pay extra, and that's where the costs for Symantec Endpoint Security Complete become higher."
"License renewal is not a straightforward process. I have a three-year subscription. It takes a long time to renew the license after three years. It is not proactive on that. The solution is expensive for the coverage that it does. I have to include other products to complement the protection that Symantec Endpoint Security Complete does not cover. We have to pay 18 euros. There are no additional support or maintenance costs."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Comms Service Provider
12%
Construction Company
11%
Financial Services Firm
9%
Construction Company
12%
Outsourcing Company
11%
Comms Service Provider
7%
Financial Services Firm
7%
Outsourcing Company
16%
Financial Services Firm
16%
Manufacturing Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise21
Large Enterprise55
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise7
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
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Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
What is your primary use case for Blackberry Protect?
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual machi...
What needs improvement with Symantec Endpoint Security Complete?
It had its problems. They were rebuilding it while having the old functionality and new functionality layered on top ...
What is your primary use case for Symantec Endpoint Security Complete?
It's the network side of things. They have the Fortinet SASE network protection, which is ideal for us because most o...
What advice do you have for others considering Symantec Endpoint Security Complete?
I have worked with this solution. From a security perspective, my understanding is that it remains in the top five so...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Information Not Available
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.