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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security Complete comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
115
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
32nd
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security ...
Ranking in Endpoint Protection Platform (EPP)
43rd
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.9%, up from 3.7% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.6%, up from 1.0% compared to the previous year. The mindshare of Symantec Endpoint Security Complete is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.9%
BlackBerry Cylance Cybersecurity1.6%
Symantec Endpoint Security Complete0.7%
Other93.8%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
PetriRajama - PeerSpot reviewer
Lead of IT at a tech services company with 201-500 employees
Has provided strong security foundations but struggles with integration and ongoing compatibility issues
It had its problems. They were rebuilding it while having the old functionality and new functionality layered on top of each other. They were migrating the functionalities to the new solution, which caused significant problems. The mobile device management was not unified with the other endpoint management, creating structural issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cortex XDR is a simple platform that's easy for administrators and users. You have a lot of flexibility to change or customize the features."
"The solution allows us to make investigations. Other XDR solutions also provide similar capabilities but for investigation, Cortex XDR is better."
"The initial setup is easy."
"The initial setup is pretty easy."
"It's a nice product that's stable and scalable."
"The live terminal is probably the best thing ever. It gives you the access to get straight onto any machine."
"We have found in our test Cortex XDR by Palo Alto Networks to be a very good tool."
"The anti-exploit is impenetrable. We chose Traps because it is the only product that we were not able to get anything past."
"From an administrative overhead point of view, there is a 75% reduction in administrating the solution."
"The most valuable features are script blocking and macros within Word documents for stopping unwanted applications from running in the background."
"This technology is very good, very stable, and we have great trust in it and what it delivers."
"The initial endpoint cost may seem a little high (~$55/device/year), but when you look at the total peace of mind that the solution of Cylance endpoint protection provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"The most valuable features of CylancePROTECT are its powerful machine-learning capabilities and predictive intelligence."
"We are quite security-focused. Blackberry Protect as an endpoint solution for our service really delivers what we are expecting."
"On the management side, we liked the way it displays things."
"The solution is very quick at easily changing the levels of protection for each computer and the server."
"Setting up Symantec is straightforward. Our DevOps team handled the installation, so I wasn't involved, but it wasn't that complicated. They are competent people with certifications in anti-virus management. They didn't need any training or help from the vendor."
"The most valuable feature of this solution is the advanced rate firewall protection, the URL filtering."
"One of the most valuable features includes elements such as host libraries."
"In reference to zero-day attacks, we immediately get signatures from the Symantec site. That is good."
"With this solution, we haven't had any attacks, every malicious activity is blocked and monitored, and we can integrate it with our SIEM to efficiently manage and monitor all activity."
"It is a very reliable product."
"The solution's most important feature is its reliability. It is not heavy on the workstation."
"Security Complete comes with antivirus plus EDR, which is a convergence of antivirus and EDR."
 

Cons

"Previously, the endpoint would leave the environment, not being on our VPN, essentially unable to interact with the server to upload files. It was unable to retrieve new file verdicts. It was using a thing called "local analysis" to determine if something was a malicious file or not. There was no dynamic analysis."
"As an improvement, I would like to see enhanced connection speeds."
"Traps doesn't work with McAfee. You need to remove McAfee to install Traps. This is very common, and its nothing that should be an issue. Some antivirus engines recognize Traps as an threat component, so maybe they need to shake hands somewhere."
"Cortex XDR by Palo Alto Networks is not only pricey; it is extremely expensive."
"In an upcoming release, the solution could improve by proving hard disk encryption. If it could support this it would be a complete solution."
"There's room for improvement with Mac device installations, which can be challenging."
"It takes time to scan the servers and devices."
"Cortex XDR by Palo Alto Networks is a very good product, but financially, it is very expensive, so the company should look into that area."
"The problem is, for me, sometimes it creeps into the computers and into the servers that we want to get running."
"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."
"​Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"The stability could be improved."
"The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT."
"I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable."
"An area for improvement in CylancePROTECT is its pricing, as it's a bit costly."
"They could improve on the false positives, reporting and whitelisting features."
"I would like to see improvements to URL filtering, URL filtering IPS, and any URL."
"Symantec Endpoint Security Complete could improve by integrating more easily with other Symantec security products."
"Symantec Endpoint Security Complete does not cover everything on the cloud. It does not cover the workstation emails. There are risks associated with it."
"The overall support level for the solution could be increased."
"The solution should include automatic updates."
"An area for improvement in Symantec Endpoint Security Complete is that it needs to be developed more because competitors have started providing EDR and XDR functionalities, but in the product, those are still missing. Another area for improvement in Symantec Endpoint Security Complete is that it needs to be lightweight. Currently, the product is very heavy when compared to other vendors. It takes up too much space on the hard drive and the memory."
"The product isn't stable at all. New issues and bugs are introduced with new releases, which has been happening for the past three years."
"The Threat Defense for Active Directory feature has a problem in that it is not possible to deploy it within a hybrid management architecture... we would have to migrate all the infrastructure to be managed by the cloud to deploy this feature, so we have not deployed it."
 

Pricing and Cost Advice

"Our customers have expressed that the price is high."
"We pay about $50,000 USD per year for a bundle that includes Cortex XDR."
"It is present, but when compared to other competitive products, I would say it is not less expensive; however, when all of the other added values are considered, the price is reasonable."
"We didn't have to pay any additional fee for the cloud instance. It just came with the renewal, which was nice."
"I feel it is fairly priced."
"If one wishes to work with another team or large number of users at a future point, he must purchase a license for them."
"Cortex XDR by Palo Alto Networks is an expensive solution."
"The solution has one subscription for endpoint protection and one subscription for detection and response. The two licenses combined give you the BRO version."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"We would just add more if there are new users, but right now you just need one license for per user."
"The license price for this solution could be better. It's on the expensive side."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"The monthly fee is $55 USD per user."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"License renewal is not a straightforward process. I have a three-year subscription. It takes a long time to renew the license after three years. It is not proactive on that. The solution is expensive for the coverage that it does. I have to include other products to complement the protection that Symantec Endpoint Security Complete does not cover. We have to pay 18 euros. There are no additional support or maintenance costs."
"The product's pricing is dependent on partnership levels. The solution's price is competitive compared to other solutions."
"In terms of costs, Symantec Endpoint Security Complete has become costlier compared to how much it was in the past. The cost of the product is very high now. The customer needs to pay extra for additional features, but not for technical support. For example, if you need an email gateway or if you are looking for URL filtering, you have to pay extra, and that's where the costs for Symantec Endpoint Security Complete become higher."
"It's cost-effective and well-suited for smaller to midrange companies."
"The pricing is good. It's good value for the money."
"Symantec Endpoint Security Complete is not expensive."
"I'm recommending going with three-year licensing, rather than the yearly licensing option for this product."
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Top Industries

By visitors reading reviews
Construction Company
13%
Financial Services Firm
10%
Comms Service Provider
10%
Manufacturing Company
10%
Construction Company
12%
Comms Service Provider
7%
Manufacturing Company
7%
Outsourcing Company
7%
Financial Services Firm
18%
Manufacturing Company
12%
Outsourcing Company
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise21
Large Enterprise54
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise7
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
What is your primary use case for Blackberry Protect?
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual machi...
What is your experience regarding pricing and costs for Symantec Endpoint Security Complete?
Symantec Endpoint Security Full/Complete license is not expensive and advise using the full feature.
What needs improvement with Symantec Endpoint Security Complete?
It had its problems. They were rebuilding it while having the old functionality and new functionality layered on top ...
What is your primary use case for Symantec Endpoint Security Complete?
It's the network side of things. They have the Fortinet SASE network protection, which is ideal for us because most o...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Information Not Available
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete and other solutions. Updated: June 2026.
908,800 professionals have used our research since 2012.