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Blue Prism vs Verint Robotic Process Automation comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Blue Prism
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
92
Ranking in other categories
Agentic Automation (4th)
Verint Robotic Process Auto...
Ranking in Robotic Process Automation (RPA)
49th
Average Rating
0.0
Reviews Sentiment
7.4
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Robotic Process Automation (RPA) category, the mindshare of Blue Prism is 4.4%, down from 9.9% compared to the previous year. The mindshare of Verint Robotic Process Automation is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Mindshare Distribution
ProductMindshare (%)
Blue Prism4.4%
Verint Robotic Process Automation0.8%
Other94.8%
Robotic Process Automation (RPA)
 

Featured Reviews

Pavan-Sharma - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Impressive flexibility and support enhance integration and performance
The best feature of Blue Prism that I value the most is the simplicity of their pricing and licensing model, which is easy to understand. The tool is very robust and, being a pioneer in the sector, it is also very stable, particularly in finance where many companies rely on Blue Prism for its reliability and security standards. From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools. These AI features have helped in developing scalable and flexible solutions for my customers, as I worked on use cases that involved natural language processing to turn free text into structured data, enabling automation of previously unautomatable tasks. Additionally, I processed voice feedback for sentiment analysis and information extraction, making interactions more intuitive and voice-driven for customers.
Raun Kilgo - PeerSpot reviewer
Chief Information Officer, Automation Practice Manager Executive at Advantage Point Solutions LLC
It lightens the workload while giving our clients greater visibility into what's being done and how
I've used Automation Anywhere, Blue Prism, UiPath, and Pega Robotics, formerly OpenSpan. I still have ongoing projects with those, which tend to be client-driven. Verint probably works better for us because it originated in the call center world. Pega Robotics is probably the only one that can match Verint in that segment. Verint is better for call center employees or back-office workers. Depending on the use case, we could have used Automation Anywhere or UiPath. Those other solutions focus on replacing workers and automating all their tasks. Verint aims to make the workers more efficient and allow management to see what the worker is doing. You can have an equally significant impact with either approach, but I prefer the human-centered approach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Mostly we use the Design Studio to develop the automation. It's great. We put them into deployment and have the automated process running. It's essentially the Design Studio for Blue Prism and the entire methodology of delivery that is the most useful or valuable to us."
"Its ability to talk to different systems that we have is a valuable feature. We use Pega, which is like a credit card processing system. We also use a Debit Process Manager, which is like the Visa debit application. In the bank, we have credit card and debit card sections, and we need to kind of investigate some of the transactions when customers are complaining about the charges. Blue Prism can log in to a different system to perform the exact actions that the agents are doing. This feature has been very helpful. Its ability to engage with external systems and websites is also very valuable. Each of our RPA projects could go across different systems. We have an in-house banking system. We also use the Visa network, and we have to go to different sites to do a lot of data scraping to ensure the data in our system matches the data in the Visa systems, and we just deal with some of the charges."
"Blue Prism is stable enough."
"My company decided to go with Blue Prism because of the security it provides."
"From technical perspective, Blue Prism is pretty good. Overall, it's a stable and scalable solution. Installation is straightforward as well."
"Blue Prism has improved process efficiencies, and we can get some maximum optimization with ticket processing."
"This API feature, which is available in version 6.4, has made our lives a lot easier compared to version 6.2."
"Blue Prism is a great enterprise and it has offered the solutions that I have been needing in order to give my organization an RPA."
"Verint RPA gives our clients greater visibility into what's being done and how. It also lightens the load on the workers by automating tasks."
"Verint probably works better for us because it originated in the call center world."
 

Cons

"The solution is not user-friendly. It has a very high learning curve."
"Everyone uses Workday and Salesforce and all that stuff. If they had specific plugins to interact with these enterprise tools, that would be very helpful."
"In the next release of this solution, I would like to see support for attended robots."
"There are some weaknesses of the tool as well. For example, Blue Prism has been a little bit slow when it comes to the commitments on their roadmap."
"Technical support is in need of improvement."
"The assisted automation functionality needs improvement."
"Blue Prism could be compatible with Oracle's suite of ERPs. We have seen some issues related to this."
"The decoding of the bot is a highly painful activity, and this is an area of improvement for Blue Prism."
"Verint RPA needs a more robust toolset to create complex UIs for workers. It's probably not just this product. Almost all automation solutions have similar limitations."
"Verint RPA needs a more robust toolset to create complex UIs for workers."
 

Pricing and Cost Advice

"Blue Prism is less expensive than some of the other RPA solutions."
"The price is on par with other products in the market."
"Blue Prism has a really simple licensing model, where the licenses are not confusing and there are no hidden costs the way there are in UiPath."
"Blue Prism is an expensive solution, especially in Southeast Asia, while in Europe and the UK, it can be considered moderate in terms of cost."
"The pricing is really good for an enterprise-level solution. It's quite scalable and it's quite comparable with the market."
"The tool is expensive."
"Blue Prism has a higher cost with respect to RPA enablement, particularly if you are trying to start with RPA."
"The billing is on a yearly basis. They send us the bill every year. My business unit is billed by the technology team, so I don't know exactly how much they pay. In my business unit, we have our first-year license costs, and then we have our ongoing costs. Our bots cost projected per license is $8,600. Our projected support cost for every year is about $38,000. Our operation agent costs anywhere between $50,000 to $55,000, so the saving is there, but it is still kind of expensive for us, but I'm looking at it from the technology kind of billing us for it. This is the cost that we have for our technology team, which is different from the licensing of Blue Prism."
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
9%
Computer Software Company
6%
Insurance Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise6
Large Enterprise75
No data available
 

Questions from the Community

Should I choose Blue Prism or Microsoft Power Automate?
Hello Netanya, it depends on your needs and your expertise. In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to ser...
I am evaluating Blue Prism and UiPath for RPA for my company. Which one do you recommend?
I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadershi...
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Overview

 

Sample Customers

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
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Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA). Updated: April 2026.
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