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BMC Cloud Lifecycle Management vs OpenText Cloud Service Automation comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Cloud Lifecycle Management
Ranking in Cloud Management
42nd
Average Rating
7.8
Reviews Sentiment
5.3
Number of Reviews
5
Ranking in other categories
Cloud Monitoring Software (45th)
OpenText Cloud Service Auto...
Ranking in Cloud Management
44th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Cloud Management category, the mindshare of BMC Cloud Lifecycle Management is 1.6%, up from 0.7% compared to the previous year. The mindshare of OpenText Cloud Service Automation is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
BMC Cloud Lifecycle Management1.6%
OpenText Cloud Service Automation1.3%
Other97.1%
Cloud Management
 

Featured Reviews

VB
Enterprise Solution Architect at a computer software company with 5,001-10,000 employees
Helps design blueprints in a cloud environment but the support is a major problem
One of the major problems is that support is not so good. I used to have a support expert in Spain but they left two years ago. BMC doesn't invest a lot in network automation but network automation is a major point in CLM. There aren't any experts here in Europe, maybe they have in America, I don't know. The main problem is the support in Europe. We had a lot of problems with the people who got put on our cases. The agents that we were assigned to were not so capable. They wanted to replicate the problem. If you have an incident, it takes a lot of time to troubleshoot the problem. The incident support is not so good. The technicians don't know the platform well. BMC doesn't want to invest in CLM. Two years ago we had a lot of problems. Maybe BMC realized that CLM is an end of life product.
reviewer2311353 - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Comes with life cycle management features but needs improvement in installation
The tool's most valuable feature is life cycle management.  OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support.  I have been working with the product for three to five years.  I rate the product's stability an eight out of…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can tie together your public and private cloud infrastructure into a "single pane of glass"."
"We have many regions where more than 10000 servers are deployed, so it helps in patching and hardening of servers."
"Assesses change impact or completes an audit using multiple dashboard views."
"Supports unattended installs and image-based, script-based, or template-based provisioning."
"By allowing end users to request their own services, the request process for systems is much quicker and more accurate."
"Integrates role-based access control with pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP documentation and remediation."
"CLM has a multi-cloud portal because they have the resources to implement in various environments in various ports."
"CLM has a multi-cloud portal because they have the resources to implement in various environments in various ports."
"The tool's most valuable feature is life cycle management."
"The most valuable feature of Micro Focus Cloud Service is how user-friendly the solution is."
"The ability to tie the pieces together, supporting multiple providers across both HPE and non-HPE products, is crucial in a heterogeneous environment composed of many different commercial and in-house developed components."
"We really look at infrastructure as a service as the major trend in IT, at least for a service provider like us, for the next 3 to 4 years, so we really want to have a precise, clearly defined, but very dynamic and flexible private cloud where we can easily provision and deploy infrastructure as a service to our end customers."
"Scalability is the most valuable feature to us."
"The tool's most valuable feature is life cycle management."
"These products let us integrate multiple tools together and help to automate the processes by cutting down time and effort through the modules and reusable contents."
"The most valuable feature of Micro Focus Cloud Service is how user friendly the solution is."
 

Cons

"Needs integrations with other providers to provide a custom public cloud environment."
"It was complex as it does not include a good, extensive feasibility and compatibility guide."
"Going to BMC for PS is not at all recommended from my experience."
"The installation and configuration can be tricky due to it being built on Remedy."
"Needs integrations with other providers to provide a custom public cloud environment."
"The installation and configuration can be tricky due to it being built on Remedy."
"One of the major problems is that support is not so good."
"One of the major problems is that support is not so good."
"OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support."
"I’d like to see better monitoring visibility. We have to rely on HPE Technical Services to tell us when those challenges and problems occur."
"I would like fewer restrictions as a software tester."
"OpenText Cloud Service Automation needs to incorporate easier installation. It should improve skills and quality of support."
"I haven't found very user friendly things, some are a little tricky."
"Deployment has been extremely painful for the production environment. This was mostly due to the decision to use our internal Microsoft-based Certificate Authority (CA)."
"I would like fewer restrictions as a software tester."
 

Pricing and Cost Advice

Information not available
"OpenText Cloud Service Automation's pricing is average."
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Top Industries

By visitors reading reviews
Construction Company
15%
Insurance Company
9%
Financial Services Firm
9%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Large Enterprise6
 

Also Known As

BMC CLM
Micro Focus Cloud Service Automation, Cloud Service Automation Manager, HPE Cloud Service Automation
 

Overview

 

Sample Customers

JDA Software, Morningstar, Orange Business Services, Wipro
China Merchants Bank, Osiatis
Find out what your peers are saying about BMC Cloud Lifecycle Management vs. OpenText Cloud Service Automation and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.