Qualys VMDR and BMC Remedy are competing products in the realm of IT management solutions. While both have their strengths, Qualys VMDR stands out for organizations that prioritize security and continuous monitoring capabilities.
Features: Qualys VMDR provides vulnerability scanning, policy compliance, and asset management modules, and seamless integration with web application firewalls for ease and flexibility. BMC Remedy focuses on IT service management with incident and change management, configuration management, and extensive customization suitable for large enterprises seeking comprehensive service solutions.
Room for Improvement: Qualys VMDR needs to address false positives, improve integration capabilities, and enhance API speed, adding complexity and expense for smaller organizations wanting streamlined vulnerability scanning. BMC Remedy could improve its user interface, which feels outdated and cumbersome, and should enhance ease of customization and integrations, potentially revising its pricing structure to appeal to a broader market.
Ease of Deployment and Customer Service: Qualys VMDR offers cloud-based deployment options, beneficial for hybrid infrastructures, and earns positive feedback for customer service, with suggestions for quicker support. BMC Remedy's on-premises deployment suits organizations preferring IT asset control, although its customer service faces critique for its complexity and scalability issues.
Pricing and ROI: Qualys VMDR is seen as costly but offers ROI through robust management, ideal for medium to large enterprises. BMC Remedy, with high pricing, may be unjustifiable for smaller organizations, yet holds value for large enterprises due to its comprehensive IT service capabilities enhancing operational efficiency and providing good ROI.
Over the last five to ten years, there has been a good return on investment because BMC Remedy is very stable and the users are highly accustomed to it.
We saw a return on investment through significant savings in time, money, and resources.
We usually get on calls with tech support, and they are very helpful.
The technical support provided by Qualys is pretty good.
The response time takes a while.
BMC Remedy has been very scalable, handling 38 technical staff and 1,400 support users effectively.
Scalability depends on the license and the number of assets being monitored.
Qualys VMDR can handle scalability, although increasing the inventory can raise the licensing costs.
We want integration with Microsoft Teams and something similar to Artificial Intelligence.
If AI features were integrated, it could enhance the capabilities significantly.
It does not automate patching unless the patch management module is purchased separately.
There were some issues later with Qualys VMDR regarding security, specifically with numerous false positive reports.
The price is reasonable.
I have a notion that Qualys might be more expensive than Rapid7.
I would rate the pricing between seven to eight out of ten.
Qualys offers better pricing and is feature-packed compared to other tools.
BMC Remedy is very stable and operational, with users being highly accustomed to using it.
The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent.
It impacts my workflow overall, with the patch management features as it has the missing patches listed in detail, making it easier to get a comprehensive report and providing some dashboards that offer visual representation.
Qualys VMDR provides a real-time response and reporting feature, which is excellent.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
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