BMC Remedy [EOL] vs SymphonyAI IT Service Management comparison

BMC and SymphonyAI are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

1,526 Views
610 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 3, 2025

BMC Remedy [EOL] and SymphonyAI IT Service Management compete in IT service management. SymphonyAI IT Service Management appears to have an advantage due to its advanced technology and value-based features.

Features: BMC Remedy [EOL] provides strong incident management, a comprehensive CMDB, and robust automation capabilities. SymphonyAI IT Service Management offers AI-driven insights, advanced automation, and a 360-degree asset lifecycle view.

Room for Improvement: BMC Remedy [EOL] could benefit from simplified deployment processes, reduced customization complexity, and more out-of-the-box templates for small enterprises. SymphonyAI IT Service Management may improve by enhancing integration with third-party tools, expanding its feature diversity, and optimizing performance scalability.

Ease of Deployment and Customer Service: BMC Remedy [EOL] is traditionally complex in deployment but offers strong technical support. SymphonyAI IT Service Management provides a cloud-based setup with flexible, responsive customer support, which is advantageous for minimal downtime and adaptability.

Pricing and ROI: BMC Remedy [EOL] involves higher initial setup costs that impact ROI speed. SymphonyAI IT Service Management offers competitive pricing with faster ROI due to lower deployment and maintenance costs, presenting a more economically efficient option over time.

To learn more, read our detailed IT Asset Management Report (Updated: January 2026).

Buyer's Guide

IT Asset Management

January 2026

Download the complete report

Helped 881,821 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (26th), IT Asset Management (15th), IT Service Management (ITSM) (24th)

Featured Reviews

Américo Silva

System Administrator at Porto Editora

Digital platform provides stable and valuable support for technical staff

The digital place is very interesting for users, and Smart IT is a very good platform for our technical staff. BMC Remedy is very stable and operational, with users being highly accustomed to using it. It is very stable and scalable, making it a valuable tool for our support team.

Read full review

Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"The most valuable feature of BMC Remedy is to take administrative access of a user."

"The solution's technical support is good."

"The incident management console is available out of the box."

"The solution is extremely user-friendly."

"The product has excellent support for remote and hybrid environments."

"It is a stable solution. Stability-wise, I rate the solution a ten out of ten."

"It will simplify handling tasks by providing shortcuts and automating the generation of requests and tickets, including their categorization."

More BMC Remedy [EOL] pros

"The product has the best features for ITSM."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

Cons

"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."

"Maybe the network automation aspects need improvement."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"BMC Remedy could be improved by incorporating analytics and artificial intelligence (AI) modules."

"There is room for improvement in terms of support."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

More BMC Remedy [EOL] cons

"SummitAI IT Management Suite's project management and operational management features could be improved."

"There could be flexibility in terms of customization."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"BMC Remedy is worth its price."

"BMC should decrease the pricing further."

"The tool is expensive."

"The pricing is on the expensive side."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

More BMC Remedy [EOL] pricing and cost advice

"The product's cost is average."

"We have a regular license."

"SummitAI IT Management Suite's pricing is a bit expensive."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

881,821 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

10%

Computer Software Company

10%

Government

10%

Manufacturing Company

15%

Government

Computer Software Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

See all answers

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

See all answers

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

See all answers

Ask a question

Earn 20 points

Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 17% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 10% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 7% of the time

IFS Cloud Platform vs BMC Remedy [EOL]

Compared 5% of the time

Micro Focus ZENworks Asset Management vs BMC Remedy [EOL]

Compared 5% of the time

More BMC Remedy [EOL] Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 27% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 11% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 7% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 5% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

BMC Remedy [EOL]

February 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Service Management (ITSM)

January 2026

Download SymphonyAI IT Service Management product report

Also Known As

Remedy Asset Management

Summus IT Management Suite

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Scripps Networks

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2026.

DOWNLOAD NOW

881,821 professionals have used our research since 2012.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.