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BMC TrueSight Server Automation vs OpenText ZENworks Configuration Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
378
Ranking in other categories
Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BMC TrueSight Server Automa...
Ranking in Configuration Management
13th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
20
Ranking in other categories
No ranking in other categories
OpenText ZENworks Configura...
Ranking in Configuration Management
23rd
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 4.9%, down from 10.3% compared to the previous year. The mindshare of BMC TrueSight Server Automation is 3.8%, up from 3.0% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 2.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune4.9%
BMC TrueSight Server Automation3.8%
OpenText ZENworks Configuration Management2.1%
Other89.2%
Configuration Management
 

Featured Reviews

OluwashileAdeniyi - PeerSpot reviewer
Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees
Centralized endpoint security has improved and supports hybrid work and BYOD policies
Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.
MN
System Manager at State Bank of India
Achieve cost-effective and efficient operations with automated compliance and patch management
Regarding the patch management feature, I find it perfect in BMC TrueSight Server Automation; however, the only problem is with application software, as operating system patch management is perfect. What I am trying to have is application software running on the server segment. Sometimes they use browsers, PDF readers, and Java, so patching these application or utility software is a challenge due to the large number and the different versions. I have some concerns regarding BMC TrueSight Server Automation that could be improved, particularly in the reporting part. The pending patches report generated after the analysis only reflects the job executed, but in a distributed environment where multiple teams manage servers, central governance requires server status updates driven by servers rather than jobs.
it_user1272306 - PeerSpot reviewer
Chief Technology Officer at DoITWise
Helpful impact analysis and the discovery capability is quite good
This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature for us is the security, including risk analysis and patch management."
"There has been a noticeable increase in productivity for both my organization and clients."
"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."
"Intune saves time, and it is very easy to use. It allows us to manage applications completely."
"I am easily able to manage devices and assets, especially laptops and desktops."
"The dashboards, the security, and the customization capabilities work very well for us."
"The most valuable features are the ones that make sure that the deployment is of a standard operating system and the Zero Touch deployment, which is very useful. This allows users to have an out of box experience."
"It is much easier to deploy software updates and Windows updates globally because of the cloud base, so I can manage from anywhere, making it quite convenient for me."
"The product's valuable feature is its ability to conduct patching for multiple servers simultaneously."
"BladeLogic lets users view the filesystem with minimal authorization to the server."
"Can standardize patching and deployments across affiliates."
"With BMC, we even configured applications, like IE or things that were Java-related, and when we scheduled the jobs, it worked fine, saved us time, and there was no need for resources to monitor them."
"BMC Bladelogic Automation can be used across many OS platforms, providing us flexibility for deployments."
"The best feature of the solution is patch automation."
"Server Automation's best feature is automated patching. It also helps us automate compliance and report generation. We can even integrate TrueSight Server Automation with a vulnerability management solution to remedy vulnerabilities by applying patches, deploying scripts, or changing registry entries."
"Technical support is good."
"Automatic Spiral Discovery: This feature enables deep and dynamic configuration and change management."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
"The most valuable feature is the impact analysis."
"We use it for managing our desktops; we have 350,000 desktops and it allows us to manage and control them relatively easily."
"Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF."
 

Cons

"Logs and similar deployment/remediation detail for application delivery to Windows 10 computers should to be improved Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options."
"The mobile management is good for iPhone and iPad, but the Apple Mac management needs improvement. That is probably because Microsoft does not have low-level access to Apple Mac hardware. If you are doing basic things, it is okay, but if you want to image Apple Macs and do things like that, then Jamf is much better."
"Some enrollment features could be improved."
"For additional functionality, I suggest that Microsoft could expand on asset management. Since the platform is there, they could develop it into a full-fledged asset management system."
"Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."
"The generic answer to what can be improved is that I hope that the reporting needs to be a bit more interactive."
"I switched away from Microsoft Intune because it cannot manage the MacBook very well."
"When you have a pressing issue, there is a lack of response. I believe Microsoft support needs to work on the response aspect."
"The setup of this suite is very complicated. It needs to be simplified."
"The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business."
"Jobs were supposed to run automatically and, if there was a failure, it was supposed to fix it. But that was not happening."
"More use cases can be automated. The user interface of BMC TrueSight Server Automation could benefit from enhancements, as it currently lacks refinement."
"In some versions, we do have stability, especially 8.5."
"Scaling the environment during setup at larger organizations with 10,000 employees gets complicated."
"A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation."
"Another area for improvement is group scheduling if I'm trying to do all the servers. For example, if I want to do all the 2012 Servers - since the patches are the same for all of them - I can't do so."
"It needs dashboards."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
"The infrastructure itself is stable, but the agent has a lot of problems."
 

Pricing and Cost Advice

"There are licenses required for this solution. We enable licenses on the devices we need to manage."
"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."
"I am satisfied with the pricing."
"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."
"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."
"Microsoft Intune is included in the E5 license at no additional cost."
"Licensing is a bit pricey. Be mindful about the components that you need and buy as appropriate."
"The solution is quite expensive compared to other vendors."
"The product is expensive."
"The product's pricing depends on the number of servers."
"We're looking at less than $100,000 USD for this solution."
"This is a really good tool for the money."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
10%
Computer Software Company
8%
Government
7%
Financial Services Firm
22%
Construction Company
11%
Manufacturing Company
6%
Energy/Utilities Company
6%
University
30%
Construction Company
10%
Government
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business190
Midsize Enterprise65
Large Enterprise185
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise5
Large Enterprise15
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What needs improvement with BMC TrueSight Server Automation?
Regarding the patch management feature, I find it perfect in BMC TrueSight Server Automation; however, the only probl...
What is your primary use case for BMC TrueSight Server Automation?
My main use case for BMC TrueSight Server Automation is utilizing its features of provisioning, compliance engines, j...
What advice do you have for others considering BMC TrueSight Server Automation?
I only work with management on on-prem; it is on-prem only. It has helped me improve performance by reducing patching...
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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
Tech Mahindra, NNIT, ASIC
Find out what your peers are saying about BMC TrueSight Server Automation vs. OpenText ZENworks Configuration Management and other solutions. Updated: June 2026.
900,838 professionals have used our research since 2012.