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Box vs DocStar ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box
Ranking in Enterprise Content Management
10th
Ranking in Document Management Software
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (4th), Content Collaboration Platforms (8th)
DocStar ECM
Ranking in Enterprise Content Management
26th
Ranking in Document Management Software
11th
Average Rating
9.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Enterprise Content Management category, the mindshare of Box is 3.6%, down from 4.2% compared to the previous year. The mindshare of DocStar ECM is 1.3%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box3.6%
DocStar ECM1.3%
Other95.1%
Enterprise Content Management
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
it_user255402 - PeerSpot reviewer
President/Owner with 51-200 employees
It has the flexibility to span across multiple departments, improving, for example, accounts-payable automation and contract management.
Ease of use Flexibility to span across multiple departments A/P Automation H/R On boarding Client/Vendor File Management Contract Management Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process Over 13…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Box is very user-friendly; more so than SharePoint."
"It is really easy to load files to and from this solution."
"Customer Service: Great! Technical Support: Technical support people really know their stuff, Great service."
"File/Folder collaboration has allowed our users to work together, eliminate silos and reduce unnecessary email."
"Box is very realistic when it comes to sharing capabilities."
"The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again, because you can edit the content while the document is in the cloud."
"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."
"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."
"We have some very compelling case studies with a very positive ROI."
 

Cons

"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
"Box Sync is still a bit buggy and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder."
"There are still some management features I would like to see improved, giving more control to IT."
"In future releases, there could be encryption, to have better security."
"The Search functionality needs to be more robust and behave like Google Search."
"Search function remove layers."
"Collaborative editing was challenging if multiple people were in a document at once."
"Sometimes, their website doesn't work properly."
"Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process"
 

Pricing and Cost Advice

"I believe Box is cheaper than SharePoint."
"The more you dig, the deeper the level of tools, and the more expensive it becomes."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"Box's pricing is excellent."
"The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
9%
Manufacturing Company
8%
Outsourcing Company
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
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Comparisons

 

Also Known As

No data available
docSTAR eclipse
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: August 2026.
908,800 professionals have used our research since 2012.