In terms of what could be improved, I would not say that the solution itself needs improvement, meaning the product side, but more that the overall approach of the organization does. At the moment there are very few people who can lead training for the product. I think that area needs to improve. They should train more organizations because now they're the only ones that do training. As the product gets more and more customers, it takes longer to schedule a training. They need to get more training providers. The vendor is the only one doing the training. You schedule it in March and you find you can only do training quite far down the line and maybe you also want to do deployment. They're still entering the South African market, but I think now they have enough customers to get other providers so you won't have wait too long for the training before you can start running with the product.
