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Business processes rely heavily on IT. You’d think there are measures in place to coordinate these processes, but actually the opposite is true: in practice, many processes are not optimally supported by IT and there’s little collaboration. According to research firm Gartner, eighty percent of malfunctions in applications are the result of errors caused by change. Changes to IT cause misunderstanding in the workplace. If one work process changes, it has a knock-on effect on IT and your applications. Processes, applications, data and infrastructure are inextricably linked. Moreover, a lack of coherence causes a proliferation of data and applications.
