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CA Process Automation vs IBM BPM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
37th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
6th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
113
Ranking in other categories
Business Process Management (BPM) (3rd), Application Infrastructure (8th)
 

Mindshare comparison

As of September 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of IBM BPM is 5.7%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
IBM BPM5.7%
CA Process Automation1.0%
Other93.3%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Ateeq Rehman - PeerSpot reviewer
Unit Head System Implementor at Allied Bank Limited
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"It is easy to debug and troubleshoot."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"The installation was straightforward."
"This solution has always been lacking in the user interface (UI), it needed to be improved a lot. However, from the acquisition of Spark UI, the UI is much better. Overall the solution is robust and has the ability to integrate with any product for complex workflows."
"It is a scalable solution, and one small company that is a customer uses this solution, and they do tender development proposal evaluations for clients."
"It is a very powerful solution."
"Start with the IBM Blueworks Live to get your house in order first."
"If you're trying to lower and contain your costs or mitigate a lot of risk, there is nothing like the IBM Cloud."
"There is a component of this BPM pool - I can't recall the name. What it does is, it allows you to create various scenarios and then run them quickly, before actually putting them onto a tool. So I think that part of the tool is really fantastic, because that enables you to create scenarios, create simulations, before actually going out and putting it into the tool itself"
"It continues to keep up with the changing needs of the business. That is the strong value proposition of BPM. It's not a one-time automation."
 

Cons

"Make some of the features more open source that way developers can have more flexibility."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
"OCR capability should be added as a feature."
"I'd like to see additional form functionality and having Python as an available common script language."
"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."
"It is not user-friendly."
"The constant switch between Eclipse and its web versions can be annoying and confusing."
"IBM's technical support is not enough. We don't get good responses from technical support."
"The solution has scalability issues; on a scale, I would rate it at eight out of ten."
"IBM BPM's UI is an area with shortcomings where improvements are required."
"The solution didn’t play well with the Microsoft SQL Server and there was a stand-off between the two vendors blaming each other for performance issues."
"Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup."
"Process versioning was tricky, not straightforward."
 

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"I rate the tool's pricing a seven out of ten."
"It has a low cost to implement. You'll get your money back in the same year that you complete the project."
"The pricing is quite high, I would rate it two out of five."
"Due to its extensive features and capabilities, the product pricing is more aligned with medium—to large enterprises."
"When considering the features of the solution the price is expensive compared to competitors."
"I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example."
"The solution is highly-priced."
"The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from."
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Top Industries

By visitors reading reviews
Outsourcing Company
19%
Construction Company
16%
Financial Services Firm
13%
Manufacturing Company
13%
Financial Services Firm
19%
Outsourcing Company
9%
Construction Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise72
 

Questions from the Community

Ask a question
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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What needs improvement with IBM BPM?
There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away. IBM BPM is complicated to install...
 

Also Known As

CA IT Process Automation Manager
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about CA Process Automation vs. IBM BPM and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.