CA Process Automation vs Pega Platform comparison

Broadcom and Pega are both solutions in the Process Automation category. Broadcom is ranked #36, while Pega is ranked #4 with an average rating of 8.2. Broadcom holds a 0.9% mindshare in PA, compared to Pega’s 5.4% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

652 Views
652 Comparison Views

100% willing to recommend

Pega Platform

Read 86 Pega Platform reviews

10,204 Views
3,571 Comparison Views

91% willing to recommend

CA Process Automation

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 8, 2026

Pega Platform and CA Process Automation serve similar roles in the automation market, focusing on enhancing business processes. Pega Platform has an edge in pricing and support, while CA Process Automation is richer in features despite higher pricing.

Features: Pega Platform offers robust workflow automation capabilities, exceptional scalability, and integration abilities. CA Process Automation provides extensive automation libraries and advanced analytics with a diverse range of built-in functions.

Room for Improvement: Pega Platform could improve its user interface for non-technical users and enhance its feature set for niche industry use cases. CA Process Automation may benefit from simplified deployment processes, more intuitive user interfaces, and faster customer support response times.

Ease of Deployment and Customer Service: Pega Platform offers a streamlined cloud-first deployment process with comprehensive support. CA Process Automation provides flexible hybrid deployment models but may require more technical expertise, with structured customer support.

Pricing and ROI: Pega Platform has a competitive pricing model, offering cost-effectiveness and rapid ROI. CA Process Automation has a higher initial cost but justifies the investment with its feature depth and potential long-term value.

To learn more, read our detailed CA Process Automation vs. Pega Platform Report (Updated: March 2026).

Buyer's Guide

CA Process Automation vs. Pega Platform

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

36th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Pega Platform

Ranking in Process Automation

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (7th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of CA Process Automation is 0.9%, up from 0.3% compared to the previous year. The mindshare of Pega Platform is 5.4%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
Pega Platform	5.4%
CA Process Automation	0.9%
Other	93.7%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"It is easy to debug and troubleshoot."

"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."

"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."

"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."

More CA Process Automation pros

"The solution provides us with a very good dashboard."

"The most valuable feature of Pega BPM is its architecture."

"The case management is great."

"The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment."

"What I found most valuable in PegaRULES is that it allows you to quickly make changes to an existing application. It's pretty easy to do any modification in the tool, which you cannot do in legacy solutions. For example, it takes a lot of time to do it in Java or in .NET. I have worked with both legacy technologies in the past, so that I can tell the difference."

"Pricing is a little on the high side."

"It's an end-to-end solution and a digital transformation tool."

"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."

More Pega Platform pros

Cons

"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."

"OCR capability should be added as a feature."

"I'd like to see additional form functionality and having Python as an available common script language."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"It’s very complex, which is one of the disadvantages."

"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."

"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."

"Somehow the product group within CA left the product dry from some regular expression functionality."

More CA Process Automation cons

"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."

"The quality of partners available with Pega specialisation can be improved."

"The biggest thing I have seen is when going from one version to another and upgrading to the latest version, it takes a pretty long time for an organization to go through an upgrade process. I think that's an area where they can make it a little smoother."

"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."

"We are changing systems because we are trying to bring total service delivery into a common platform, and Pega is not able to handle the requirements."

"The workflow automation can be slow, so there is room for improvement there."

"Pega BPM could improve the UI, it is poorly designed to have a good UX experience."

"An area for improvement in Pega BPM is security. It's secure, but it still has a lot of vulnerabilities. Pega BPM is robust, but it still needs some improvement performance-wise."

More Pega Platform cons

Pricing and Cost Advice

"There are a lot of automation savings from any process which is repeatable."

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"The licensing fees are based on the number of users."

"The price of Pega BPM is in the middle range compared to other solutions."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"Users have to pay a yearly license cost for Pega BPM, which is expensive."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"The licensing model for Pega BPM needs to be improved."

"Licensing is expensive. You need to wisely select between per user and per case."

"The price could be lower."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

25%

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	16
Large Enterprise	69

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

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Comparisons

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Compared 26% of the time

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Compared 25% of the time

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Compared 19% of the time

BMC TrueSight Orchestration vs CA Process Automation

Compared 16% of the time

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Appian vs Pega Platform

Compared 6% of the time

FICO Blaze Advisor vs Pega Platform

Compared 4% of the time

IBM Operational Decision Manager vs Pega Platform

Compared 3% of the time

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Product Reports

Buyer's Guide

CA Process Automation

March 2026

Download CA Process Automation product report

Buyer's Guide

Pega Platform

March 2026

Download Pega Platform product report

Also Known As

CA IT Process Automation Manager

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

CA Process Automation is designed to speed the delivery of IT services while helping to remove manual errors. By defining, automating and orchestrating processes across organizational silos that use disparate systems, CA Process Automation helps improve productivity while also enforcing standards. With CA Process Automation, you can automate IT processes that span multiple organizations and systems, reduce the time it takes to deliver services and enforce standards and compliance policies across departments. CA Process Automation helps you automate IT processes to reduce operational expenses, increase staff productivity, speed IT service delivery, improve service quality, and enforce compliance policies.

Broadcom

Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.

Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.

What are the key features of Pega Platform?

Low-Code Development: Facilitates rapid application development with minimal coding.
Case Management: Efficiently manages complex workflows and cases.
Integration Services: Offers seamless connectivity with diverse systems.
Robotic Process Automation: Automates repetitive tasks for increased productivity.
Decision-Making Capabilities: Enhances process accuracy with advanced decision tools.
Intuitive Interface: Simplifies user interaction and workflow management.

What benefits and ROI should users expect?

Enhanced Efficiency: Streamlines operations, reducing time and resource usage.
Quick Deployment: Facilitates rapid implementation and adaptability.
Improved Customer Experience: Integrates seamlessly with customer service solutions.
Increased Flexibility: Adapts to changing business requirements effectively.

In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.

Pega

Sample Customers

Unum, HCL Technologies, Logicalis

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

CA Process Automation vs. Pega Platform

March 2026

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