Centreon vs Loom Systems comparison

Why PeerSpot?

Centreon and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Centreon is ranked #27 with an average rating of 7.7, while ServiceNow is ranked #69. Centreon holds a 1.4% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 93% of Centreon users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

Centreon

Read 31 Centreon reviews

9,804 Views
7,059 Comparison Views

93% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

2,150 Views
1,892 Comparison Views

80% willing to recommend

Centreon

Loom Systems

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Centreon and Loom Systems are competing products in IT monitoring and analytics. Loom Systems seems to have an upper hand with its AI-driven analytics and ease of use, whereas Centreon excels in comprehensive monitoring and integration flexibility.

Features: Centreon's strengths include robust monitoring capabilities, excellent integration with diverse systems, and customizable reporting through modules. Loom Systems offers AI-driven predictive analytics, intuitive incident response, and infrastructure monitoring.

Room for Improvement: Centreon could enhance its automation to reduce manual configurations and simplify deployment processes. Loom Systems may benefit from expanding its integration options and adding more advanced customization features for specific business needs.

Ease of Deployment and Customer Service: Loom Systems simplifies deployment with a cloud-based model and offers responsive customer support. Centreon provides both on-premise and cloud options, offering detailed customization but potentially more complex deployments.

Pricing and ROI: Centreon uses a modular pricing approach for a lower setup cost and potentially high ROI for specific monitoring needs. Loom Systems might require a higher initial investment but promises increased ROI by reducing downtime through predictive analytics.

To learn more, read our detailed Centreon vs. Loom Systems Report (Updated: November 2026).

Buyer's Guide

Centreon vs. Loom Systems

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Centreon

Ranking in IT Infrastructure Monitoring

27th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Cloud Monitoring Software (22nd)

Loom Systems

Ranking in IT Infrastructure Monitoring

69th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (5th)

Mindshare comparison

As of November 2026, in the IT Infrastructure Monitoring category, the mindshare of Centreon is 1.4%, down from 2.4% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Centreon	1.4%
Loom Systems	0.5%
Other	98.1%

IT Infrastructure Monitoring

Featured Reviews

Sulesh PK

Monitoring and Operations Pilot at Egis S.A.

Experience enhanced monitoring with real-time alerts and efficient support

I would like to see automation in the poller features, as currently, the poller is not automated. If we could automate the addition or removal of hosts in the poller, it would improve efficiency. Sometimes, Centreon does not show the status of services as updated, which should be addressed. Additionally, enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks, as Centreon does not currently display issues with HTTP links, requiring manual investigation.

Read full review

Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system."

"Predetermined templates allow for simple and fast service monitoring configuration."

"Centreon's most valuable feature is Opsgenie."

"We have all our tickets inside Centreon in real-time and can monitor a lot of ELP and CLN in real-time for application purposes."

"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."

"We use the remote server functionality on some customer sites, because you can see an independent view and are not dependent on a single connection. If you have branch offices or bigger office outside your headquarters, you can use remote servers because if the connection is broken or disrupted, then remote server will obtain a view of your environment and server availability. This is a good point against using other solutions. Because with other solutions, you don't have this feature. Then, you will be blind if you have this type of a situation."

"It supports active monitoring so we don't have to use traps. From time to time traps are not very useful because we never know if they are actually working or not. The reporting part is also valuable as are the event logs. Using them we can check right away if something has had a hiccup."

"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."

More Centreon pros

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

"You can develop your own apps within Loom, and they can be configured very simply."

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

"The solution is absolutely scalable."

"The RFS portion of the solution is the product's most valuable feature."

Cons

"The most important issue is the capability to interconnect with other systems."

"The reporting has room for improvement."

"There are times when we face issues with Centreon being in development mode. Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received."

"Sometimes, Centreon does not show the status of services as updated, which should be addressed."

"The most important issue is the capability to interconnect with other systems. It already exists for some of them. For example, the Stream Connector is something we use to populate data in another system. This kind of facility for connecting should exist for all products that it makes sense to have connected to a monitoring solution."

"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."

"The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout."

"There is room for improvement in the area of artificial intelligence. The product gives us a lot of information, but it's only information. We want the product to do more auto-remediation."

More Centreon cons

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"What's lacking in Loom Systems is the level of priority for each incident."

"The change management within the solution needs to be improved. There needs to be more process automation."

"The reporting is a bit weak."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The reporting is a bit weak. They should work to improve this aspect of the product."

Pricing and Cost Advice

"For more complex tasks, we use prepaid support days and ask Centreon to come onsite."

"It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company."

"Open-source solutions like this can be very cost effective for an organization looking for a product that they can quickly implement, as there is no initial cost and there are no license renewal fees. However, it is important to take into consideration some of the related costs that may come along as needed, such as training, support, and product enhancements."

"You purchase a package. You have a support contract (there is also a platinum support contract) and it is per module. That means you have to pay, e.g., for the MBI module or the BAM module. Or, if you want to save a lot of money, you can pay for IMP, which is the complete package."

"I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit."

"The solution has a free part and after that threshold, you will need to pay. For example, if you believe you can create an interesting map, most of the time, you will have to pay 10,000 Euros per year for having access to these components."

"The pricing is acceptable."

"They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours. Or, you need to wait until you have enough questions to fill those four hours. They are not flexible in this."

More Centreon pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

10%

Comms Service Provider

10%

Outsourcing Company

Computer Software Company

Construction Company

23%

Financial Services Firm

13%

Comms Service Provider

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

What is your experience regarding pricing and costs for Centreon?

Centreon's pricing is not very expensive. Initially, I rated it seven, but corrected to five out of ten.

See all answers

What needs improvement with Centreon?

I have certain concerns with Centreon, such as being unable to set downtime for multiple devices at once due to the limitation of adding only 50 devices in a single go. Increasing this limit would ...

See all answers

What is your primary use case for Centreon?

We are using Centreon for monitoring devices, both LAN and WAN devices. There are subsidiaries for my company, so if any devices go down or there are any service alerts, we receive alerts through C...

See all answers

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Product Reports

Buyer's Guide

Centreon

October 2026

Download Centreon product report

Buyer's Guide

IT Infrastructure Monitoring

October 2026

Download Loom Systems product report

Overview

Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.

Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.

What are Centreon's standout features?

Unified Monitoring: Delivers a comprehensive monitoring platform for IT infrastructure.
User-Friendly Dashboards: Offers intuitive and customizable dashboards for efficient monitoring.
Extensive Plugins: Enables flexibility and customization through numerous plugins.
Scalability: Allows expansion of monitoring duties without additional costs.
Integration Capabilities: Seamlessly integrates with ticketing systems and other tools.

What benefits should users look for in reviews?

Cost Efficiency: Minimized resolution time through proactive maintenance features.
Ease of Use: Simplifies monitoring with its user-friendly interface.
Proactive Issue Resolution: Real-time monitoring and alerts help prevent service outages.
Customizable Reporting: Adapts reports to meet specific organizational requirements.
Diverse Network Management: Capable of handling diverse IT environments efficiently.

Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.

Centreon

Loom Systems is recognized for its flexibility in RFS and infrastructure monitoring, catering to IT service management. It aids in app creation and configuration, particularly useful for incident management and service desk operations.

Offering user-friendly functionality throughout the software development lifecycle, Loom Systems is valued for its adaptable capabilities in creating tailored implementations. While features like change and configuration management can be challenging, Loom Systems still stands out for its ease of use. Its platform, though resource-intensive initially, integrates with other tools, supporting IT challenges like automation and root cause analysis.

What are the key features of Loom Systems?

RFS Flexibility: Provides adaptable RFS options tailored to varied monitoring needs.
Infrastructure Monitoring: Allows comprehensive monitoring of IT infrastructure.
App Creation Platform: Facilitates easy development of customized applications.
Change Management: Though challenging, its management capabilities are integral.
Integration Capabilities: Supports integration with existing tools for seamless operation.

What benefits and ROI should users consider?

Enhanced IT Service Management: Facilitates efficient management of incident requests and problem resolution.
Versatile Use Cases: Supports diverse functions from asset management to security and HR modules.
Automation and Ease of Use: Simplifies deployment and migration processes while enabling automation.
Adaptable Implementations: Offers flexibility for custom solutions catering to enterprise needs.
Scalability: Suitable for medium to large enterprises with support for expansion.

In specific industries, Loom Systems is deployed predominantly for IT service management, asset management, and incident management. Medium to large enterprises use it for tasks such as implementation and automation, with additional security and HR capabilities. While smaller enterprises might consider cost, its robust features make it a preferred choice for IT tasks.

ServiceNow

Sample Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

Centreon vs. Loom Systems

November 2026

Free Report: Centreon vs. Loom Systems

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