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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Centreon's scalability allows monitoring of unlimited devices with additional polling servers without added costs.
Centreon provides valuable features like reporting, event logs, and email alert notifications for efficient monitoring.
Centreon supports preventative maintenance and cost-efficient monitoring, helping avoid system downtime.
Centreon's dashboards and customizable reports enhance network visibility and monitoring capabilities.
Centreon offers flexibility and customization to adapt to various user or business needs.

CONS

Centreon technical support is limited to Central European business hours, lacking a 24/7 hotline for critical issues.
Release management and quality of testing are areas needing improvement due to issues arising with each major upgrade.
Centreon lacks a discovery solution and dynamic thresholding and has difficulties with service monitoring in cloud environments.
API improvements are needed, especially for disabling monitoring of specific servers through API calls.
Security could be improved by leveraging AI to address industry trends.
 

Centreon Pros review quotes

JL
Global Operations Center Lead at a logistics company with 10,001+ employees
Apr 23, 2019
I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring.
KK
Monitoring expert
Jun 20, 2018
It supports active monitoring so we don't have to use traps. From time to time traps are not very useful because we never know if they are actually working or not. The reporting part is also valuable as are the event logs. Using them we can check right away if something has had a hiccup.
ITProjec4a84 - PeerSpot reviewer
IT Project Owner at a manufacturing company with 51-200 employees
Jun 24, 2018
We have all our tickets inside Centreon in real-time and can monitor a lot of ELP and CLN in real-time for application purposes.
Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
VM
Global IT Operations Manager at a manufacturing company with 10,001+ employees
Jun 24, 2018
The most valuable feature is the monitoring of servers and networks, because we have a lot of them and need to maintain control.
SD
Chief Technology Officer at a comms service provider with 51-200 employees
Jun 27, 2018
Valuable features include the ability to schedule downtime, intensity or depth of monitoring which it does, different plugin packs, Centreon MAP, Centreon BI.
FH
Operation Team Engineering with 1,001-5,000 employees
Jun 28, 2018
We have a single GUI where we can view the status of all our infrastructure.
NH
CEO at Gestion TI
Jul 9, 2018
E-mail alert notifications are valuable.
CEOCTObe66 - PeerSpot reviewer
CEO & CTO at a tech services company
Feb 9, 2019
The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system.
it_user810555 - PeerSpot reviewer
Solution Architect - Open Technology Solution - Airbus Group BU at a tech services company with 10,001+ employees
Oct 28, 2018
We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention.
MM
Project Manager, Cloud Services with 501-1,000 employees
Nov 12, 2018
What we like about it is that, whereas with Nagios, by design, if you have five or six data centers, you have to open five or six web pages to see what's going on, In Centreon, this is all included in one page, a single site, one dashboard. You don't have to jump from one specific dashboard to the other.
 

Centreon Cons review quotes

JL
Global Operations Center Lead at a logistics company with 10,001+ employees
Apr 23, 2019
The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout.
KK
Monitoring expert
Jun 20, 2018
Improvements I would like to see include a discovery solution, better reports, and end-to-end monitoring.
ITProjec4a84 - PeerSpot reviewer
IT Project Owner at a manufacturing company with 51-200 employees
Jun 24, 2018
To get it started is a lot of work, since it comes empty. We had to push information into it to make it work.
Learn what your peers think about Centreon. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
VM
Global IT Operations Manager at a manufacturing company with 10,001+ employees
Jun 24, 2018
Release management and quality of testing need improvement, because with each major upgrade we have many issues coming in. Then, it takes several minor upgrades to get rid of them.
SD
Chief Technology Officer at a comms service provider with 51-200 employees
Jun 27, 2018
I went through a few things with them to do with Centreon MAP, to do with active polygons, being able to draw an area and make that active. The functionality was in the older version of Centreon MAP and in the new version, which was a complete rewrite, they dropped it.
FH
Operation Team Engineering with 1,001-5,000 employees
Jun 28, 2018
Sometimes, when the GUI and some of the search fields are being reset, and I return to the page, then I have to set them again. Therefore, some improvement on the UI and the filtering is needed.
NH
CEO at Gestion TI
Jul 9, 2018
This solution lacks service monitoring in the cloud.
CEOCTObe66 - PeerSpot reviewer
CEO & CTO at a tech services company
Feb 9, 2019
I would like to see a better UI, one which is more responsive.
it_user810555 - PeerSpot reviewer
Solution Architect - Open Technology Solution - Airbus Group BU at a tech services company with 10,001+ employees
Oct 28, 2018
The most important issue is the capability to interconnect with other systems. It already exists for some of them. For example, the Stream Connector is something we use to populate data in another system. This kind of facility for connecting should exist for all products that it makes sense to have connected to a monitoring solution.
MM
Project Manager, Cloud Services with 501-1,000 employees
Nov 12, 2018
There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking.