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Channeltivity vs Salesforce Sales Cloud comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Channeltivity
Average Rating
7.0
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
Partner Relationship Management (PRM) (10th)
Salesforce Sales Cloud
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
118
Ranking in other categories
CRM (3rd), Opportunity Management (1st), Sales Force Automation (2nd), Conversation Intelligence Software (4th)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Channeltivity is designed for Partner Relationship Management (PRM) and holds a mindshare of 2.5%, down 3.5% compared to last year.
Salesforce Sales Cloud, on the other hand, focuses on CRM, holds 2.4% mindshare, down 3.7% since last year.
Partner Relationship Management (PRM) Mindshare Distribution
ProductMindshare (%)
Channeltivity2.5%
Channelscaler5.8%
Impartner PRM5.2%
Other86.5%
Partner Relationship Management (PRM)
CRM Mindshare Distribution
ProductMindshare (%)
Salesforce Sales Cloud2.4%
Microsoft Dynamics CRM2.8%
Zoho CRM2.1%
Other92.7%
CRM
 

Featured Reviews

Slava Parshin - PeerSpot reviewer
CRM Tech & Data Manager at a educational organization with 201-500 employees
Straightforward to set up, and stable, but requires more granular control over permissions
We encountered an issue where we had different processes for working with partners based on region. For example, Europe and the United States had different processes, and Channeltivity had technical limitations that prevented us from having separate processes for each region. Therefore, we had to unify the processes across regions in order to implement them in Channeltivity. This was one of the main issues we faced. I believe that granting more granular control over permissions within the system would help to prevent the issue we encountered. Specifically, who should be able to view what within the system should be determined by field-level permissions, such as profile permissions. This is an area where I would like to see improvement.
Jonny Katz - PeerSpot reviewer
VP of Business Operations at PeerSpot
Uses data-driven insights to improve workflows and highlights a need for simpler automation tools
Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are the all-in-one package solution and it was relatively straightforward to connect to Salesforce, our CRM solution."
"This solution is very easy to use and does not take more than five minutes of playing around before you get a good understanding of how it works."
"This is a stable product."
"Salesforce's user interface is easy to use, and the reporting is good. It worked well with Excel, so I was okay with it. I don't know about integration with any other software because I didn't have to deal with them."
"We use workflows for sales flows and various automation, such as assignment rules and validations provided by Salesforce. When out-of-the-box solutions aren't enough, we delve into coding, utilizing synchronous and asynchronous methods. Additionally, we employ tools like lightning components."
"It is very good, and I would recommend it to others who are considering using it."
"The solution has provided our company with a common platform, a common process, and has created a common skill set, and institutional awareness of major transactions."
"The dashboards and dashboard customization are great."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"It is nice to have the install base information at your fingertips when you look up a company."
 

Cons

"I believe that granting more granular control over permissions within the system would help to prevent the issue we encountered."
"Channeltivity are a small company and so we waited a long time for basic improvements."
"The technical support is the one area that Salesforce needs the most improvement. They are slow to respond, and in many cases you don’t get the help you need."
"Its license is expensive. It is probably a lot more than smaller solutions."
"Sales Cloud could be improved with more training. In general, the training is very good, but you have to really seek out some good options in order to upskill yourself. Another thing, which could also be a benefit, is that Sales is very customizable. If you move from one organization to another, you can see your Salesforce as before, but their Sales Cloud may look completely different from what you're used to. It's not like Microsoft Excel or Trello, where the layout and all the functions are the same. Because it's so customizable, I feel like there is a bit of a learning curve when you inherit another Sales Cloud instance. To be honest, I think that's the beauty of Salesforce because you can customize it so much to fit your needs as a company. It follows your processes and use cases in order for you to get the most out of the system itself."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"I'd like to have the ability to change default values on certain fields such as the “Related To” field on the Task and Event pages."
"Although the implementation was straightforward with our in-house team, it did take 12 weeks to complete the process."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."
 

Pricing and Cost Advice

"The pricing is slightly above average."
"The price is fair."
"The overall price of Salesforce Sales Cloud could be better, it is more expensive than other competitors. There is an annual license for Salesforce Sales Cloud."
"We have a yearly license, and there are no hidden costs. Considering the Indian market, the pricing is reasonable. I don't consider it to be on the high side."
"The subscription is on a monthly basis."
"It is a premium product, so it is not the cheapest solution. I think if it's implemented well, and you're getting the soft cost benefits, the efficiencies, it's justified. But not if you're looking at just apples for apples as a subscription, without the complexity that you can achieve. It can deal with complex business requirements. Some other CRMs can't. But you certainly pay, so it's a premium-charged solution. It's one of the more expensive ones."
"There is a license required to use this solution and the price is expensive. It could be reduced."
"Its license is expensive. It is probably a lot more than smaller solutions. It is around £500 a month, but I don't know how many licenses we have."
"We must pay for the licenses."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Construction Company
12%
Manufacturing Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise25
Large Enterprise43
 

Questions from the Community

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Also Known As

No data available
Sales Cloud, SFDC, Salesforce
 

Overview

 

Sample Customers

Samsung, NEC Infor Kaspersky Labs TechSmith
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Find out what your peers are saying about Salesforce, Impartner Software, Channelscaler and others in Partner Relationship Management (PRM). Updated: September 2026.
913,806 professionals have used our research since 2012.