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Chatter vs SharePoint comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Chatter
Average Rating
7.0
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
Enterprise Social Software (15th)
SharePoint
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
166
Ranking in other categories
Enterprise Content Management (1st), Web Content Management (2nd), Corporate Portals (Enterprise Information Portals) (1st), Enterprise Intranet (1st)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Chatter is designed for Enterprise Social Software and holds a mindshare of 2.5%, down 4.0% compared to last year.
SharePoint, on the other hand, focuses on Enterprise Content Management, holds 11.8% mindshare, down 14.7% since last year.
Enterprise Social Software Mindshare Distribution
ProductMindshare (%)
Chatter2.5%
Slack Business - Enterprise10.5%
Microsoft Teams7.2%
Other79.8%
Enterprise Social Software
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
SharePoint11.8%
OpenText Documentum Content Management6.7%
Alfresco5.9%
Other75.6%
Enterprise Content Management
 

Featured Reviews

it_user669357 - PeerSpot reviewer
Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.
Chatter is a great way to connect your users, especially if your team is working in multiple time zones or locations. If you're struggling with why to use collaboration tools at all, I'd suggest you watch this video. One the best examples that I've seen is a property team who were managing the entire process from leasing properties with branding to shop merges via Salesforce. All of their notifications were email-based and they were getting 100s per day. By moving these alerts to automated posts into particular groups, the users could not only access multiple updates by using digests instead of per alert, but also choose to control who (group members) and how often they get those alerts.
AnjneyBhardwaj - PeerSpot reviewer
Senior Market Research Analyst at IDC Corporate
Collaboration has improved through simplified document access and controlled sharing
SharePoint is definitely used to keep a record of our files and data. The capability is quite good because it is time-saving. I have used it only four or five times, but it has been very helpful to keep all my information in a consolidated manner. The search feature is one of the most beneficial factors that we use to filter out the latest data or the latest file as per our convenience and use case. When you have a large repository, this feature is particularly valuable. Role-based access control has been helpful while developing the knowledge platform. The roles were defined clearly, which made it easy for the four or five of us to work simultaneously and collaborate on our project in a similar manner.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It helped us to strengthen our digital community all over the world with a dedicated group to share project information and best practices."
"It offers more than what you are looking for, for example, file sharing and "mentions"."
"It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function."
"Salesforce being the number one cloud-based CRM product, I think one can recommend it in the first go."
"I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level."
"The conversation function to engage different groups is the most valuable feature."
"Salesforce Chatter allows for contextualized collaboration on records that allows you to have historical conversations, which are easily accessible by other users."
"It is functionalities that improve the efficiency of the employee workforce."
"This product has allowed us to coordinate the efforts of individual groups, as well as different groups that need to interact for specific projects/processes."
"Ability to store files of any type."
"SharePoint is smooth and easy to use for editing, updating, and uploading files."
"The most valuable feature of SharePoint is its user interface, which is very easy to use."
"Removed the need of paper storage and people flow into the office."
"Our staff found it simpler, as they did not have to work within a classification system."
"It is a good solution for the enterprise level."
 

Cons

"The storage of documents was quite limited when we used the tool."
"I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed."
"I would rate the technical support a 7/10 because Salesforce has its own way of looking at technical issues and sometimes takes its own time to implement or release changes as per their convenience."
"We would not select them again."
"Chatter invites should be possible from the UI on opportunity records."
"Live consumption of the communication needs to be improved so that it can offer more features similar to Twitter/Slack, such as a live rolling news feed, notification bells (to avoid email alerts), ability to share multiple files or actions in one post, etc."
"Make it more intuitive."
"I have been facing some challenges when using SharePoint, as the workflows freeze at times, so there is a maintenance activity which needs to be done periodically."
"Ultimately SharePoint offers less than what you need for more than what you bargained."
"As this is a Microsoft product, it can be difficult to obtain direct support."
"When the number of documents in a library grows too high, there will be performance issues."
"The management of the product/back-end is complex."
"Stability, even after deployment three months ago, still seems to be an issue."
"The navigation is confusing."
 

Pricing and Cost Advice

Information not available
"The product is reasonably priced."
"For this type of solution, it is not wise to buy it without Software Assurance."
"Any extended support from Microsoft is expensive."
"The pricing is competitive."
"The data classification and search elements are cheap."
"The replacement costs for it are cheaper if you use only SharePoint."
"It is pretty reasonable. It is $5 per month per user. We have 12 users now, so it is about $60 per month."
"The solution's pricing is relatively expensive because it's bundled with other products."
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Comparison Review

it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Construction Company
18%
Financial Services Firm
15%
Manufacturing Company
13%
Comms Service Provider
12%
Financial Services Firm
10%
Government
9%
Construction Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business81
Midsize Enterprise40
Large Enterprise84
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SharePoint?
I do not know the difference between the prices of the two solutions; I did not work on this project.
What needs improvement with SharePoint?
I don't know how SharePoint can be improved because it works effectively, so I can't think of any improvement. It exists in the background, similar to Windows, where you don't think about it, but i...
What is your primary use case for SharePoint?
I have been using SharePoint for three years since I began employment at Wartsila. My main use case for SharePoint is storing documents, meeting recordings, and visiting websites created by my coll...
 

Also Known As

No data available
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: September 2026.
913,806 professionals have used our research since 2012.