Cisco Provider Connectivity Assurance vs OpenText Diagnostics comparison

Cisco and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Cisco is ranked #46 with an average rating of 8.0, while OpenText is ranked #63. Cisco holds a 0.3% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Cisco Provider Connectivity...

Read 24 Cisco Provider Connectivity Assurance reviews

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710 Comparison Views

100% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

463 Views
454 Comparison Views

75% willing to recommend

Cisco Provider Connectivity...

OpenText Diagnostics

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Executive SummaryUpdated on Jun 15, 2025

OpenText Diagnostics and Accedian Skylight compete in the network performance monitoring solutions category. Accedian Skylight has the upper hand due to its versatile features and perceived value.

What features are offered by OpenText Diagnostics in comparison to Accedian Skylight?

OpenText Diagnostics offers intuitive diagnostic tools, accurate data collection, and robust data aggregation. Accedian Skylight provides advanced analytics, comprehensive monitoring, and customizable alerts. Users find Accedian's features more versatile and valuable.

What areas of improvement can be found in OpenText Diagnostics in comparison to Accedian Skylight?

OpenText Diagnostics users suggest enhancements in integration with other tools, more flexible reporting capabilities, and improved user interface. Accedian Skylight feedback calls for improved scalability, enhanced ease of use, and better documentation.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to Accedian Skylight?

OpenText Diagnostics is generally easy to deploy but could benefit from enhanced customer service. Accedian Skylight is considered user-friendly with strong customer support. Deployment ease is comparable, but Accedian wins with superior service.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to Accedian Skylight?

OpenText Diagnostics users find it reasonably priced with good ROI, though some mention higher initial setup costs. Accedian Skylight users feel it offers high value for the price, with strong ROI and manageable setup costs. While OpenText offers good value, Accedian is seen as worth the investment due to its ROI.

To learn more, read our detailed Cisco Provider Connectivity Assurance vs. OpenText Diagnostics Report (Updated: July 2025).

Buyer's Guide

Cisco Provider Connectivity Assurance vs. OpenText Diagnostics

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Provider Connectivity...

Ranking in Application Performance Monitoring (APM) and Observability

46th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Network Monitoring Software (44th)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

63rd

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Cisco Provider Connectivity Assurance is 0.3%, down from 0.3% compared to the previous year. The mindshare of OpenText Diagnostics is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Pifu Lin

Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.

Addresses connectivity issues with real-time monitoring while offering good local support

I had prepared for COC and the client. I work as a vendor for a client using Flow Mount for network performance monitoring. I focus on resolving client-side issues related to Packy Performance and quality use. This involves addressing network device issues, specifically Cisco network devices One…

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The performance of Accedian Skylight is better than other vendors."

"I think the analytics features are okay. My customer also likes the interface, the GUI, because it's easy to operate."

"For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly."

"One valuable feature we have is real-time monitoring for connection issues."

"Capturing traffic [is very interesting]. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark."

"It is about finding operational problems. When sites go down, we try to determine who is at fault. While there is not much finger-pointing, the solution is just trying to analyse when there is an outage and where do we start looking to fix it. The very nature of why organization chooses to use the solution is to accelerate the meantime to resolution and find where problems lie to get them rectified as quickly as possible."

"The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online."

"What I like most about Accedian Skylight is that it's a UI application, so using it is easy. I also like that the support for Accedian Skylight is helpful."

More Cisco Provider Connectivity Assurance pros

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"For banking and telecom solutions, it's been quite useful."

"The diagnostics and configuration are the solution's most valuable aspects."

Cons

"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."

"It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database."

"This solution is expensive compared to some others."

"There should be an option to update and upgrade the solution to the new version without having to re-buy it. I have clients switching to other solutions. The old solution is great, but if you change your license to a new one, you have to almost re-buy it completely."

"The Accedian Skylight user interface still has room for improvement."

"For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."

"Some of the Skylight applications are a little newer, and they're still moving through initial revs. There are certain bugs, but nothing is insurmountable... It will just take a little bit of time for their user interface to get a little bit better."

"Human resource costs can be high when dealing with connection issues."

More Cisco Provider Connectivity Assurance cons

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface could be more user friendly."

Pricing and Cost Advice

"The pricing is cheaper than other competing products, which is better for our budgets."

"If you look into Riverbed, it's a licensing nightmare. You need to pay for every type of analysis... If you don't look into licensing, Riverbed and SolarWinds are pretty comparable. But if you look into licensing it would not be smart to go for either of them. On the pure, bare-metal basis, it's the same. But when you get the bare metal and a few basic licenses, then you need all those other licenses just to be sure that there's no issue... One of the great things about Skylight is you have them all, and you actually need them all."

"The pricing of Accedian Skylight is really good. The sensors are low cost. Their model to analytics for sensors is by license, endpoint, or session. With the probes for their analytics, if they get deployed virtually, they are free. The licensing is only based on flows. So, you can effectively deploy probes everywhere in your network. Then, if you want to look at a specific type of traffic, you can enter into it with a very low cost license. You can just use things like spam ports, mirrors, TAPs, and aggregators to optimize what sort of traffic you send to these analysis tools. Then, if you want to start looking at more, you can up your licensed as you go. You are not getting forced into expensive appliances or subscription models."

"Pricing is a little bit expensive."

"It provides value and the cost is not huge."

"We understand there's a significant cost difference, but have yet to investigate fully."

"The price is competitive overall, depending on the type of customer."

"It's not for free, clearly. But on the other hand, it offers very interesting functionality. We pay around €100,000."

More Cisco Provider Connectivity Assurance pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

36%

Manufacturing Company

Financial Services Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Accedian Skylight?

Human resource costs can be high when dealing with connection issues. I require more tools to file and resolve these issues efficiently.

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What is your primary use case for Accedian Skylight?

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What advice do you have for others considering Accedian Skylight?

I'd rate the solution eight out of ten.

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Comparisons

ThousandEyes vs Cisco Provider Connectivity Assurance

Compared 39% of the time

Dynatrace vs Cisco Provider Connectivity Assurance

Compared 14% of the time

Zabbix vs Cisco Provider Connectivity Assurance

Compared 10% of the time

SolarWinds NPM vs Cisco Provider Connectivity Assurance

Compared 9% of the time

NETSCOUT nGeniusONE vs Cisco Provider Connectivity Assurance

Compared 9% of the time

More Cisco Provider Connectivity Assurance Competitors

Dynatrace vs OpenText Diagnostics

Compared 37% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 26% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 21% of the time

Correlsense SharePath vs OpenText Diagnostics

Compared 16% of the time

More OpenText Diagnostics Competitors

Product Reports

Buyer's Guide

Cisco Provider Connectivity Assurance

August 2025

Cisco Provider Connectivity Assurance report

Download Cisco Provider Connectivity Assurance product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

August 2025

Download OpenText Diagnostics product report

Also Known As

Accedian Skylight, Accedian SkyLIGHT PVX, SkyLIGHT PVX, SecurActive, Performance Vision

Micro Focus Diagnostics, MF Diagnostics

Overview

Cisco Provider Connectivity Assurance is known for its user-friendly approach to network analysis and performance monitoring. It excels in real-time diagnostics, helping organizations quickly resolve network issues and optimize performance effortlessly.

Cisco Provider Connectivity Assurance focuses on comprehensive network troubleshooting and performance monitoring, assisting in identifying bottlenecks and analyzing applications. Real-time data collection and evaluation ensure IT infrastructure efficiency. With active monitoring of latency, jitter, and throughput, users maintain smooth operations across multiple sites and applications. While highly effective, improvements in data handling, protocol support, and dashboard aesthetics are suggested to enhance user experience.

What are the key features of Cisco Provider Connectivity Assurance?

Flow Matrices: Advanced analysis of network paths and traffic distribution.
SQL and DNS Analysis: In-depth insights into database and domain queries for troubleshooting.
Bandwidth Assessment: Evaluation of network capacity and utilization for performance optimization.
Real-time TWAMP Monitoring: Tracks network performance using Two-Way Active Measurement Protocol.
Application Performance Modules: Monitors the performance of various applications and services.
Customizable Dashboards: Personalized views for tracking critical network metrics and trends.
PCAP Capturing: Detailed packet analysis using tools like Wireshark for deeper insights.

What benefits and ROI should users look for in reviews?

Ease of Use: Intuitive design allowing users to swiftly diagnose network issues.
Comprehensive Monitoring: Enhanced visibility of network activity for better control.
Performance Efficiency: Optimization of throughput, reducing downtimes and improving service delivery.
Cost-Effectiveness: Balances features and functionality with competitive pricing for better ROI.

In industries such as telecommunications and finance, where network reliability is crucial, Cisco Provider Connectivity Assurance offers critical network performance insights. It supports high-demand environments by providing data-driven decisions, ensuring infrastructures handle increased loads efficiently.

Cisco

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Sample Customers

T-Systems, Thomson Reuters, Bordeaux Metropole, CGI, Citadelle Regional Hospital Center, Lorraine Institute of Oncology, Luxembourg Institute of Health, Groupe BPCE, Group S, Splitpoint, Horus-Net, Audatex, Indexis, Province de Liège, EASI, Spie Batignolles, Faymonville

BSkyB, Alior Bank

Buyer's Guide

Cisco Provider Connectivity Assurance vs. OpenText Diagnostics

July 2025

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