Cisco ScanSafe Web Security SaaS [EOL] vs Cisco Umbrella comparison

Cisco ScanSafe Web Security SaaS [EOL] and Cisco Umbrella are both solutions in the Secure Web Gateways (SWG) category. Additionally, 100% of Cisco ScanSafe Web Security SaaS [EOL] users are willing to recommend the solution, compared to 97% of Cisco Umbrella users who would recommend it.

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Executive SummaryUpdated on Sep 21, 2025

Cisco ScanSafe Web Security SaaS [EOL] and Cisco Umbrella are competing in cloud-based security solutions, with Cisco Umbrella seen as more favorable due to its advanced features and perceived value.

Features: Cisco ScanSafe Web Security SaaS [EOL] included web filtering, anti-malware protection, and basic web security suitable for many businesses. Cisco Umbrella extends security with DNS-layer protection, comprehensive threat intelligence, and an advanced feature set, offering a modern approach to security.

Ease of Deployment and Customer Service: Cisco ScanSafe featured a straightforward deployment process and satisfactory customer service, appealing to those in need of quick implementation. In contrast, Cisco Umbrella offers a more streamlined deployment experience, enhanced integration, and scalable solutions, which are beneficial in dynamic environments needing flexible and rapid deployments.

Pricing and ROI: Cisco ScanSafe was recognized for its cost-effectiveness, providing strong ROI, particularly for smaller businesses aiming to manage security costs effectively. While Cisco Umbrella might entail a higher setup cost, it delivers significant ROI through its extensive security offerings and advanced protection, deemed worthy of its premium for businesses seeking robust security solutions.

To learn more, read our detailed Secure Web Gateways (SWG) Report (Updated: January 2026).

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January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Featured Reviews

reviewer2701851

Managing Director

Enhances web security with a single pane of glass and flexible deployment

I don't see any need for improvement; one of the really good things about iboss as a company is that they listen to customer feedback. I have suggested enhancements, and they are responsive, making changes for the better, and they do a lot of testing. To improve iboss, although we haven't used it, we considered the VPN solution that comes with the highest tier licensing, which includes DLP and various other add-ons. We prefer using another product which automatically logs you back onto your network when turning on your PC. With iboss, the connection is manual, which doesn't meet our needs. Additionally, sizing can be tricky because, although the initial recommendations may seem adequate, actual usage may require more gateways than anticipated.

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Samir Shah

CEO / Managing Director at Infinity Access Technologies Pvt Ltd

Easy to implement with good security and scanning

The software is scalable, no doubt about that. As such, the customers that we have given this software to had previously scaled up. Still, with a new version, we were able to satisfy them without any issue. Cisco is continuously working on making the software better, stronger, and compliant with the latest vulnerabilities. Their main aspect is to have software or hardware that is scalable. There is never an issue with the scalability. I'd rate it five out of five in terms of the ability to scale. This is a data center, so there are a lot of services that are being accessed from different departments. As far as users are concerned, they don't have more users within the data center. However, when it comes to accessing various services from the data center, it is sizeable. There may be 4,000 service requests happening daily. There may not be more than 50 users in general.

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Emilio Montoya

CTO at PROA

Ensures internet navigation safety and boosts productivity

The features of Cisco Umbrella I prefer most are DNS protection and traffic redirect. With Cisco Talos's threat intelligence, we reduce the impact of malware traffic in our network, and we currently see the behavior of equipment and choose the correct sites. Cisco Talos has helped us reduce the impact of malware traffic. We can see the behavior and choose the correct sites. We're currently testing secure access with Umbrella in order to secure access to core applications. It's a product that the user doesn't even know is there, even though it is protecting them. It's not hard on the equipment. And, for us, it centralizes everything, which improves productivity. With the Experience Insights feature of Cisco Secure Access, we've seen impacts on the management of user connectivity by allowing us to deliver safe connectivity. We are testing the Secure Access product with Cisco Umbrella to improve our connectivity with our users in order to secure access to the corporate applications. Cisco Umbrella is in the cloud, which is nice.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Technical support is pretty sharp and very responsive."

"The console is cloud-based, which is something I really appreciate."

"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."

"We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times."

"Iboss is a solution that prevents advanced persistent threats, and has a zero tolerance for attacks."

"Because of iboss, I did not have to assign web filtering tasks to my techs on a daily basis."

"iboss is easy to use despite its complexity. Multiple engineers manage it, but it's significantly more straightforward to administer than traditional VPNs and web proxies."

"Its initial setup was straightforward."

More iboss pros

"It is valuable to be able to block whole categories or groups at one time."

"The web security is great."

"The cyber security features they offer are most trusted"

"Threats never come close to your network with security at the DNS level."

"It has helped reduce my unit's security events."

"Cisco Umbrella's integration with other solutions has been a great feature in terms of ease of administration. Administration and troubleshooting are faster. The single pane of glass is great as well. Another great feature of Cisco Umbrella is remote browser isolation. With this feature, you open a virtual browser, and it's seamless to the user. If the user ends up going to a bad website that's passed a policy and something bad tries to download, it will not download into the machine because it is a virtual window somewhere in the cloud. You are protected by this feature."

"The stability and reliability of the Cisco Umbrella platform are great."

"Stability-wise, I rate the solution a nine out of ten...Cisco's support is better nowadays."

"I also think that the dashboard view is really helpful. Whenever sites get blocked, we get the details and the users who are connecting to them."

"Any time someone went off the network, the AnyConnect client had the Umbrella agent built in, and it would realize when their computer connected that they were not on the corporate network. It would monitor and they would have pretty close to the same rules that they had to follow when they were in the office, regarding what kind of website browsing they could do."

"The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing."

More Cisco Umbrella pros

Cons

"Sometimes, obviously, there are bugs."

"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."

"For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company ExxonMobil."

"Sometimes the agent stops working in iboss, and we have to reinstall the agent."

"If they could implement an extra security layer preventing access to iboss from the open internet, it would be great."

"The reporting feature needs improvement. It doesn't give you the expected results. It is quite difficult to get the specific reports needed, and it is not as intuitive as the rest of the platform."

"Iboss is growing so fast that it is often hard for them to keep up with the challenges."

"File integrity monitoring would be very advantageous as an additional feature."

More iboss cons

"The licensing could be better."

"Setup is not that difficult, but it really requires proper technical training."

"The solution is not supported well because it is legacy."

"I'd like to see improvement in its overall integration with all the other platforms. There's some integration between Umbrella and Meraki, but an overall Cisco problem is that there are so many different tools, and finding easy, seamless ways of connecting everything together is always a challenge."

"It could be improved by having a local data center and caching, which can provide protection support. I would like to be able to channel my intel and my network traffic to their clouds, and this feature is not available. Advanced protection or any malware file support, which might be required, is not available."

"It should have a real-time malware classification engine. It should check the malware on the website. It would be good if it had a real-time malware check for the websites because currently, it just compares the DNS queries of the blacklist. It should also have malware control over file execution and the types of files that the users are allowed to download."

"Lower costs including licensing, support, and renewals would be beneficial."

"They should provide more integrations and bring things together so that there is a more standard feel to their platform. We also use Cisco ISE, and it has a very different feel from Cisco Umbrella."

"Cisco Umbrella can be improved in terms of limited coverage and wind vulnerability."

"It should have more integrations with multiple end user OEMs."

"Cisco Umbrella could be improved by making the policies more granular, as in some cases, it's difficult to find the correct link to open a specific site securely."

More Cisco Umbrella cons

Pricing and Cost Advice

"It is probably in line with other solutions, but I do not deal with the financial side."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is expensive compared to one of its competitors."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"The overall pricing for iboss is very competitive and transparent."

Information not available

"The price could be lower."

"There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user."

"Cisco has a model called ELA. With ELA, if you buy the solution you will have the complete security portfolio and you can pay it yearly or after three years, it depends on the contract."

"Cisco Umbrella is not a cheap product. However, it's not a matter of the cost; it's more a matter of the value of security. It is easy to measure this value when you have a security incident. I think the price is a good trade-off for a product that can help you avoid security threats."

"I rate the tool's pricing a five out of ten."

"There are three models for licensing with different feature sets."

"The pricing is pretty fair. It's good."

"The solution’s pricing is reasonable."

More Cisco Umbrella pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

No data available

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	6
Large Enterprise	5

No data available

By reviewers
Company Size	Count
Small Business	50
Midsize Enterprise	30
Large Enterprise	51

Questions from the Community

What needs improvement with iboss?

For zero trust implementation, we encountered complexity issues, especially with a large infrastructure company Exxon...

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What is your primary use case for iboss?

Previously when I used iboss, we did the POC for iboss for ExxonMobil. Four or five people wanted to move from our ol...

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What is your experience regarding pricing and costs for iboss?

Regarding pricing, setup costs, and licensing, iboss is not cheap, and that's my only concern. There are cheaper alte...

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Which is the better security solution - Cisco Umbrella or Zscaler?

Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...

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Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?

Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-nat...

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What do you like most about Cisco Umbrella?

Cisco Umbrella is easy to monitor, manage, and deploy.

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Comparisons

Netskope vs iboss

Compared 12% of the time

Prisma Access by Palo Alto Networks vs iboss

Compared 10% of the time

FortiSASE vs iboss

Compared 7% of the time

Zscaler Internet Access vs iboss

Compared 6% of the time

Fortinet FortiGate vs iboss

Compared 6% of the time

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Zscaler Internet Access vs Cisco ScanSafe Web Security SaaS [EOL]

Compared 54% of the time

More Cisco ScanSafe Web Security SaaS [EOL] Competitors

Zscaler Internet Access vs Cisco Umbrella

Compared 19% of the time

Cisco Secure Access vs Cisco Umbrella

Compared 9% of the time

Palo Alto Networks DNS Security vs Cisco Umbrella

Compared 6% of the time

Prisma Access by Palo Alto Networks vs Cisco Umbrella

Compared 4% of the time

Infoblox Advanced DNS Protection vs Cisco Umbrella

Compared 4% of the time

More Cisco Umbrella Competitors

Product Reports

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iboss

January 2026

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Buyer's Guide

Secure Web Gateways (SWG)

January 2026

Cisco ScanSafe Web Security SaaS [EOL] report

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Buyer's Guide

Cisco Umbrella

February 2026

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Also Known As

iBoss Cloud Platform

ScanSafe Web Security SaaS

OpenDNS

Overview

Iboss offers a comprehensive cloud-based security platform valued for its scalability and autonomous features, ensuring robust security with easy deployment and management capabilities.

Renowned for its robust security architecture, Iboss integrates seamlessly within diverse networks, delivering efficient granular filtering and advanced content categorization. Its single pane of glass console provides ease of management, allowing rapid scalability suitable for rapidly deploying environments. Operates in BYOD setups due to inline filtering without device installation. Integration with cloud-based applications enhances user control, and features like SASE, SSL inspection, and ChatGPT risk protection stand as highlights. Despite its strengths, users have pointed out areas for enhancement like direct navigation in reports, SSL decryption, and better cloud integration while having room to improve data loss prevention.

What are the most important features of Iboss?

Scalability: Supports rapid deployment across diverse networks.
SASE: A consolidated approach to secure access.
SSL Inspection: Ensures safe data transmission.
Granular Filtering: Detailed control over accessible content.
Single Pane Management: Unifies control through a centralized console.

What benefits should users consider in reviews?

Cost-effectiveness: Offers competitive pricing with robust features.
Autonomous Operation: Reduces management overhead.
Responsive Support: Provides assistance when needed.
Flexible Deployment: Available for both cloud and on-premises environments.

The usage of Iboss spans educational institutions, specifically K-12, to enforce internet policies, protect data, and support remote work environments. It provides web filtering and security frameworks to ensure safe browsing. Its platform-as-a-service model offers flexibility for both cloud-based and on-premises requirements, integrating seamlessly to deliver enhanced security features suitable for various deployment needs including zero trust, CASB, and network security for work-from-home setups.

iboss

Cisco ScanSafe is a cloud hosted web filtering service which enables you to create, enforce and monitor Web usage policies. Layering real time rule-based filters with up-to-date and accurate categorization database, Web Filtering enforces your organization's acceptable usage policy, protecting you from the legal liabilities of inappropriate content, reducing bandwidth congestion and improving employee productivity.

Cisco

Cisco Umbrella provides fast-deploying DNS-layer security with powerful threat protection capabilities. Trusted by over 30,000 entities, it ranks highly in DNS security and effectively supports secure remote work environments.

Cisco Umbrella offers comprehensive DNS security, web filtering, and ease of use, enhancing network security through robust threat protection and malware prevention. It processes over 600 billion requests daily, making it a leader in its field. The seamless integration with existing infrastructures and cloud-based nature makes it suitable for remote and distributed work environments, ensuring consistent security throughout. Management is streamlined with a single-pane interface that simplifies administration, while in-depth reporting capabilities provide valuable insights for continuous monitoring.

What are the key features of Cisco Umbrella?

DNS Security: Provides leading protection by managing DNS queries and blocking malicious sites.
Web Filtering: Offers granular control over web content to safeguard internet usage.
Ease of Integration: Fits well into existing infrastructures, simplifying deployment and use.
Intuitive Management: Single-pane management streamlines administration and enhances usability.
Cloud-Based Flexibility: Supports secure remote work environments.

What benefits can users expect from using Cisco Umbrella?

Superior Threat Protection: Reduces risk by effectively detecting and preventing cyber threats.
Consistent Security: Provides uniform protection across network environments.
Efficiency and Visibility: Leverages comprehensive reporting for better security insights.
Easy Deployment: Quick and straightforward setup with minimal disruption.

Cisco Umbrella is widely adopted in industries requiring advanced DNS-level security to counteract malware, phishing, and cyber threats. Its ability to monitor and protect remote and roaming employees makes it an attractive option for sectors highly dependent on cloud services. By managing DNS queries and blocking harmful sites, Cisco Umbrella enhances cybersecurity across networks, providing an added layer of protection for businesses worldwide.

Cisco

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Arup Group, Gobierno de Castilla-La Mancha, K&L Gates, New South Wales Rural Fire Service, Transplace

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim

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January 2026

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