Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs LogMeIn Central comparison

"The ease of access and the confidentiality and security that it provides is what we like best."

"The service dash and Workspace Environment Manager service are good features."

"The most valuable feature of Citrix Workspace is the virtual desktop that we can use anywhere, at any time, and without taking our laptop."

"In terms of Citrix Workforce features, the most valuable for managing our remote workforce is security, especially AppProtect. Users cannot simply copy and paste data to their local devices. This prevents data breaches, as data can't be copied to OneDrive or Google Drive. Screenshots from local PCs are also blocked, though data can still be manually copied using a phone."

"First of all, the manageability of the applications for publishing is valuable. Second, it is about being able to run the applications on all main platforms. Third, its licensing is valuable. You can either switch to the cloud and keep on-prem. You can work with this hybrid scenario."

"Relative to other solutions, Citrix has fewer conditions and fewer parameters. Citrix also provides some flexibility because it can be used on any device."

"The user experience when using the solution's technology remotely is definitely superior to our VPN and/or Windows Remote Desktop. It's a much better user experience for those folks."

"The most valuable feature is the ability to connect to our on-premise applications, through the Workspace app and the Workspace experience. The user experience when using the solution's technology remotely is good. Our users are able to work and it's seamless. The performance is also good."

"This solution has allowed granular permission access to machines, very consistent and solid most of the time."

"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."

"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."

"The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and fix things while they are away from their desks."

"I have called for help to their technical support, and they have been extremely helpful."

"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."

"Using the product, we provide a quicker response when supporting customers.​"

"It saves us drive time, we don't have to go to clients. We can just use remote access."

"Scalability depends on the server and the number of users in the organization."

"Their customer support can be improved a lot as it lacks a lot of knowledgeable help."

"I would like to see simplification in the management of the on-prem infrastructure component of Citrix DaaS, particularly in the studio tool used to manage the DaaS infrastructure."

"There is room for slight improvement in performance optimization and interface refinement."

"The initial setup is complex."

"The solution's cost has almost doubled this year, and it could be made cheaper."

"The dashboard should be more user-friendly as the tabs are not organized clearly."

"It is slow. When everybody is logged in, it does have a tendency to slow down. You can tell the connectivity slows down a little bit, but it's still a good product."

"It is easy to get locked out, which is something that needs to be improved."

"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."

"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."

"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"

"It's not really a true RMM product but more of just a remote access."

"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."

"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."

"Our clients are having issues with printing."

"A perpetual enterprise license costs approximately $300 USD."

"The price of the solution could be less expensive. There are different versions to their solution and the price keeps increasing."

"Their licensing model used to be on a per-year basis, where you would negotiate the cost per user for a year. For instance, if you had 25,000 users, you could negotiate the cost accordingly. However, they are transitioning to a subscription-based model where the cost is incurred monthly."

"The licensing of Citrix Workspace is worth it. However, it is expensive. Citrix is probably more competitive now than VMware, but it is still a costly solution."

"Where Citrix really needs to improve is in their support and in the way that they manage their licenses. Everything else comes second because if I'm not in a position where I can get proper support or manage my own licenses in an easy way, then it is pointless. Today, I am at a point where I may not be able to use Citrix anymore because they want to take away some of the licenses that I bought, pretending they are not valid anymore. That is frankly unacceptable. If they don't solve this, everything comes second because I cannot use my product."

"The product, XenServer, is free to use, and XenApp has a one month free license."

"I think it is a little high priced."

"I suggest using the concurrent user licensing scheme."

"The solution's price is reasonable."

"Having to spend so much money on remote access is what I feel to be a necessary evil."

"Pricing is a little high. They require for LogMeIn Central to go into brackets. If you go over a certain amount of PCs or servers to access, going up to the next bracket is a big jump."

"It sucks that I am paying for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue, plus LogMeIn Ignition, which is the mobile app​. It costs me a lot of money every month at LogMeIn. ​"

"Coming from where it was free, it's getting to be expensive."

"The only thing I found is that they've gotten very, very expensive over the years. I started out with about about 100 users on it. Two years ago it was about $600 for 100 users. Now, it's that price for 25 users."

"It is a little pricey. I have more than five seats, so I pay a $1000/year."

"It's getting more expensive and we are starting to evaluate other products. It's starting to become unaffordable."