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Citrix Endpoint Management vs SOTI MobiControl comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Microsoft Intune boosts ROI by saving time, reducing costs, and enhancing security through streamlined management and cost-effective features.
Sentiment score
2.5
Users saw promising ROI and enhanced value, despite financial losses from shifting to subscription-based licensing.
Sentiment score
2.5
Users saw ROI with SOTI MobiControl through device security, efficiency, and cost savings in labor and data management.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Importantly, when someone leaves the company, it helps protect document access on their devices.
Applications are deployed through Intune, and we see fewer tickets for common issues because we can resolve them through the solution.
 

Customer Service

Sentiment score
6.6
Microsoft Intune support is seen as mixed, with premium services rated higher than basic, and online resources valued.
Sentiment score
5.3
Citrix Endpoint Management's support is valued for responsiveness but criticized for delays, especially with minor issues.
Sentiment score
8.9
SOTI MobiControl customer service is responsive and helpful, but urgent needs and quick resolutions sometimes face challenges.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Technical support for Citrix Endpoint Management is not satisfactory.
The support from Citrix has been satisfactory.
Sometimes it is challenging to reach them promptly during urgent situations.
They are always there and helpful, always answering effectively.
Currently, I haven't escalated any issues to technical support because we have given a good product and good approach.
 

Scalability Issues

Sentiment score
8.3
Microsoft Intune offers seamless scalability for organizations of any size, efficiently managing diverse devices and supporting future growth.
Sentiment score
7.0
Citrix Endpoint Management offers scalable solutions with modular architecture and bulk deployment, adjustable to growing organizational demands.
Sentiment score
8.8
SOTI MobiControl is generally scalable but may require additional resources and proper configuration for expanding deployments efficiently.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
My colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.
I rate the scalability of SOTI MobiControl as nine out of ten.
Once enrolled, devices are easily controlled from anywhere.
 

Stability Issues

Sentiment score
8.0
Microsoft Intune is praised for its stability, reliable performance, and high uptime with minimal maintenance issues reported.
Sentiment score
6.9
Citrix Endpoint Management offers reliable performance with minor stability issues, occasional challenges, and varying user ratings from 7 to 9.
Sentiment score
8.3
SOTI MobiControl is generally stable, though issues during updates occur; users rate stability 8-10 out of 10.
We have not experienced downtime, bugs, or glitches.
Microsoft Intune has been very stable.
A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.
The solution's stability is below expectations.
The solution is stable, though there are occasional restarts, which are not critical.
I rate the stability of SOTI MobiControl as nine out of ten.
I find SOTI MobiControl stable.
 

Room For Improvement

Microsoft Intune needs improvements in reporting, integration, remote control, and pricing, with better support for various OS and apps.
Citrix Endpoint Management struggles with device support, integration, performance, and pricing issues, leading to user dissatisfaction compared to competitors.
SOTI MobiControl needs better documentation, a user-friendly interface, improved support, and enhanced functionality across various OS platforms.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly.
The units are not updating the operating system as specified in the policy.
They need to integrate more with local resellers so they can fetch information from ISP providers and allow for a more detailed overview of device usage, such as internet packages.
Improvements are needed in UI aspects and in making the enrollment process simpler.
Incorporating AI could enhance the product by offering suggestions or preventive measures for device failures.
 

Setup Cost

Microsoft Intune offers competitive pricing within bundled services, with cost-effectiveness enhanced through broader licensing agreements despite potential complexity.
Citrix Endpoint Management offers varied pricing, with initial and annual fees, user-based licenses, and subscription costs affecting perceived value.
SOTI MobiControl pricing depends on scale and features, offering volume discounts but potentially challenging for smaller businesses.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The switch to subscription-based licensing has made it much more expensive.
For this client, the solution has been quite cheap.
For larger volumes, the cost per device is not expensive, but it becomes costly when the volume is lower.
I rate the pricing as an eight, which indicates it is on the more expensive side.
 

Valuable Features

Microsoft Intune offers seamless integration, robust security, and efficient device management, enhancing productivity through cloud-based remote management.
Citrix Endpoint Management offers centralized device management, secure access, and seamless data sharing, emphasizing security, performance, and cost-efficiency.
SOTI MobiControl excels in remote management, security, and cross-platform support, making it ideal for business device management.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs.
The change to a subscription-based model has removed the financial benefit we previously had.
It is valuable for deploying new software components, security patches, and other updates effortlessly through scheduled configurations.
The geofencing feature is particularly beneficial as it alerts us whenever a device exits a specified region, enhancing our security measures.
It allows me to easily view portals, add products, and push files quickly.
 

Categories and Ranking

Microsoft Intune
Sponsored
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
265
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Citrix Endpoint Management
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
Unified Endpoint Management (UEM) (14th)
SOTI MobiControl
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
50
Ranking in other categories
Enterprise Mobility Management (EMM) (7th)
 

Mindshare comparison

Unified Endpoint Management (UEM)
Enterprise Mobility Management (EMM)
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
SivaKuppala - PeerSpot reviewer
Offers flexible application management that allows secure delivery of applications to endpoints, enabling users to operate applications on the go
VMware is also a part of our practice, but my focus is predominantly on Citrix, which constitutes about 80% of our management, with VMware covering the remaining percentage. VMware excels in server-related virtualization and is considered the best in that domain. However, for desktop virtualization, Citrix is more mature. Both offer comprehensive product support and robust security features, with extensive partnerships across hardware vendors like HP and Cisco. In terms of cons, VMware tends to be more expensive and complex, with some degree of vendor lock-in. Citrix, on the other hand, offers a better user experience and is more flexible and scalable. While both platforms have their features, Citrix has less licensing complexity compared to VMware, and support quality is comparable between the two.
Sahi Ibrahim SOUMAHORO - PeerSpot reviewer
Provides enterprise mobility and remote control mobile device management
I would like to see some SMS integration so people can send data directly from a mobile phone through SMS when there's no internet. This feature would be good because there are some places in Africa where the internet stability isn't that good. During the voting process, they send the result through SMS. If SOTI can add the functionality where some of the clients can send information offline, via SMS, then that would be a good improvement for some places where there isn't a lot of internet stability.
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Top Industries

By visitors reading reviews
Educational Organization
18%
Computer Software Company
12%
Financial Services Firm
8%
Manufacturing Company
8%
Educational Organization
45%
Computer Software Company
10%
Financial Services Firm
8%
Manufacturing Company
5%
Computer Software Company
15%
Manufacturing Company
14%
Retailer
9%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about Citrix Endpoint Management?
One key feature is secure application delivery, which enables the secure delivery of mobile and web applications to e...
What needs improvement with Citrix Endpoint Management?
The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs signif...
What is your primary use case for Citrix Endpoint Management?
Whenever I need to check my email with my mobile phone, Citrix Endpoint Management is essential for our firm. Without...
What do you like most about SOTI MobiControl?
The most valuable features of the solution are containerization and app control.
What is your experience regarding pricing and costs for SOTI MobiControl?
I rate the pricing as an eight, which indicates it is on the more expensive side. However, I am not responsible for b...
What needs improvement with SOTI MobiControl?
The area that could be improved is the reporting services or application usage. They need to integrate more with loca...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
MobileManager, Zenprise, XenMobile
MobiControl
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Miami Marlins, Exelon, Louisville Gas and Electric Company and Kentucky Utilities Company (LG&E and KU), Flex, Chevron Phillips Chemical Company
Citizen Mexico, Sanctuary Housing, PENINSULA HOTELS, East Orange High School, Andrews Distributing, Amey Plc, American Airlines
Find out what your peers are saying about Citrix Endpoint Management vs. SOTI MobiControl and other solutions. Updated: November 2022.
851,604 professionals have used our research since 2012.