ConnectWise Automate vs Nexthink comparison

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ConnectWise Automate

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Executive Summary

We performed a comparison between ConnectWise Automate and Nexthink based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, datto and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2026).

Remote Monitoring and Management (RMM)

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Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

Nexthink

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (1st)

Mindshare comparison

ConnectWise Automate and Nexthink aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 5.5%, down 7.2% compared to last year.
Nexthink, on the other hand, focuses on Digital Experience Monitoring (DEM), holds 11.4% mindshare, down 20.1% since last year.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise Automate	5.5%
Kaseya VSA	9.7%
NinjaOne	9.4%
Other	75.4%

Remote Monitoring and Management (RMM)

Digital Experience Monitoring (DEM) Mindshare Distribution
Product	Mindshare (%)
Nexthink	11.4%
ThousandEyes	11.6%
Splunk Observability Cloud	7.0%
Other	70.0%

Digital Experience Monitoring (DEM)

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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Puneet-Singh

Assistant consultant at TCS

Proactive analytics have improved device performance and optimized disk space and support workflows

Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us. There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results. Nexthink has the capability of integrating with most third-party applications, which is a great feature. With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80. When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"Maybe they could improve the capability to be multi-tenant."

"Because of the system's capabilities, my team is able to significantly reduce the work that they were previously doing, more than 40%, in my opinion."

"The database is great. It's a nicely ordered database."

"It's definitely improved the help-desk servicing, et cetera."

"The initial setup is easy and the deployment is quick."

"It is very scalable."

"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."

More ConnectWise Automate pros

"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."

"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."

"Overall, my experience with Nexthink is that it is great, and I have recommended it to colleagues in my previous organization."

"Nexthink saves a lot of time for the technicians who work on the troubleshooting side...Nexthink provides its users with a very good point of overview and presentation."

"Initially, resolution used to take more than two to three days, but after using Nexthink, it has been immensely reduced, and with an immediate click, it has helped resolve the issue in a single action."

"It is a very stable product with regular security and feature updates and is the best-in-class solution at the moment."

"Nexthink has positively impacted our organization as we are diagnosing and monitoring digital scores that are lower than 20 or lower than 50."

"This solution is improved each time there is a version update."

More Nexthink pros

Cons

"Reliability: Open a computer window new screen and it's slow."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

"Technical support was helpful."

"I know we get some false positives at times, where things report offline and then when we connect to them with control they're connectable."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"Their support needs to be better."

More ConnectWise Automate cons

"We need some guidance from the Nexthink team on some of the new features they are releasing and how best to use them."

"The product detections could be better."

"We would like better connectivity with SCCM for on-premises infrastructure and autopilot for cloud deployment."

"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."

"Customer support for Nexthink is a pain point due to unclear SLAs and requests for logs that are not needed. We have checked things from our end, but sometimes simple solutions are made overly complex."

"In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink...One should be able to schedule monitoring in Nexthink."

"When I increase the work that can be done, it would be slow and not accurate."

"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."

More Nexthink cons

Pricing and Cost Advice

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"Pricing and licensing are reasonable."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."

"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."

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Top Industries

By visitors reading reviews

Outsourcing Company

11%

Construction Company

Performing Arts

Manufacturing Company

Financial Services Firm

14%

Healthcare Company

13%

Manufacturing Company

12%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	47

Questions from the Community

Ask a question

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What is your experience regarding pricing and costs for Nexthink?

My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.

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What needs improvement with Nexthink?

Nexthink has a very strong feature set, and I am still continuing to expand my experience with some of its more advanced capabilities. One area I would like to explore more deeply is Flow and the m...

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What is your primary use case for Nexthink?

My main use case for Nexthink is supporting the digital employee experience and proactively identifying and resolving endpoint issues. I use it to investigate device performance, troubleshoot issue...

See all answers

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Product Reports

ConnectWise Automate

Download ConnectWise Automate product report

Download Nexthink product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate transforms IT management with automation, remote desktop integration, and an intuitive interface. Essential tools like patch management and remote access are crucial for efficient operations.

ConnectWise Automate offers powerful features for IT management, emphasizing automation to eliminate repetitive tasks and streamline operations. It integrates seamlessly with remote desktop solutions, making remote management straightforward. The platform supports robust patch management, ticketing, and remote access, enhancing productivity and resource allocation. While its scalability and deployment are top-tier, users find room for improvement in areas like reporting, visibility, and ease of navigation. Some users experience slow support response times, and complex scripting can be cumbersome. Despite these challenges, it remains a valuable asset for managed service providers.

What are the key features of ConnectWise Automate?

Automation: Reduces repetitive tasks, boosting efficiency.
Remote Desktop Integration: Smooth remote access for managing IT environments effortlessly.
Patch Management: Essential for maintaining system updates and security.
Ticketing System: Streamlines workflow for incident management.
Scalability: Supports business growth with scalable infrastructure.

What benefits and ROI can users expect from ConnectWise Automate?

Time Savings: Automation capabilities free up time for strategic tasks.
Increased Efficiency: Streamlined processes lead to better resource allocation.
Improved Support: Reliable technical support enhances stability.
Cost-Effective Operations: Efficient management reduces unnecessary expenses.

Organizations in networking, managed service providers, and client administration use ConnectWise Automate for patch management, desktop oversight, and incident resolution. It's crucial for inventory tracking, system management, and remote support, enhancing professional services and integrating with ticket systems for effective troubleshooting and workflow management. Its adaptability supports diverse customer environments and facilitates task automation, maintaining efficient operation across IT networks.

ConnectWise

Nexthink offers real-time digital experience management with features like live dashboards, remote actions, and AI-driven insights, aimed at improving user engagement and IT infrastructure management.

Nexthink caters to organizations seeking to enhance digital experiences by offering dynamic campaigns, comprehensive reporting, and seamless ServiceNow integration. Its AI Assistant, device monitoring, and automation features support efficient decision-making and rapid issue resolution. While offering real-time analytics and proactive troubleshooting, Nexthink users have identified areas for improvement, such as enhancing query language flexibility and third-party integrations. They seek better automation, customer support, and pricing strategies to optimize Nexthink's potential. Enhanced monitoring and integration capabilities are also desired to bolster IT productivity and infrastructure management.

What are the key features of Nexthink?

Live Dashboards: Provides real-time data visualization for quick insights.
Dynamic Campaigns: Enables personalized user engagement initiatives.
Remote Actions: Facilitates seamless IT issue troubleshooting and resolution.
Device View: Offers deep insight into endpoint device performance.
AI Assistant: Provides guided queries and problem-solving suggestions.

What benefits and ROI should users look for?

Proactive Issue Identification: Reduces downtime by anticipating potential disruptions.
Enhanced User Experience: Improves employee satisfaction and productivity.
Efficient IT Management: Streamlines operations and reduces resource expenditure.
Compliance and Security: Ensures adherence to industry standards.
Automation and Integration: Boosts performance with smooth, integrated workflows.

Organizations in sectors like IT services, finance, and healthcare leverage Nexthink for digital experience improvement, endpoint monitoring, and automated incident resolution. They employ its real-time analytics for compliance and security management and utilize its automation capabilities to ensure seamless IT service management and employee productivity enhancement.

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

https://www.nexthink.com/custo...

Remote Monitoring and Management (RMM)