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ConnectWise Automate vs Nexthink comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Nexthink
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Digital Experience Monitoring (DEM) (1st)
 

Mindshare comparison

ConnectWise Automate and Nexthink aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.4%, up 6.2% compared to last year.
Nexthink, on the other hand, focuses on Digital Experience Monitoring (DEM), holds 16.0% mindshare, down 26.2% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.4%
Kaseya VSA13.8%
NinjaOne10.7%
Other69.1%
Remote Monitoring and Management (RMM)
Digital Experience Monitoring (DEM) Mindshare Distribution
ProductMindshare (%)
Nexthink16.0%
ThousandEyes11.5%
SysTrack8.9%
Other63.6%
Digital Experience Monitoring (DEM)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
PS
Assistant consultant at TCS
Proactive analytics have improved device performance and optimized disk space and support workflows
Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us. There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results. Nexthink has the capability of integrating with most third-party applications, which is a great feature. With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80. When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The implementation is nice and easy."
"It's definitely improved the help-desk servicing, et cetera."
"Remote monitoring allows the organization to react more quickly to emergencies, particularly offline devices/locations."
"The reporting on the product is great."
"The database is great. It's a nicely ordered database."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The most value we get from this solution is that everything is on a patch cycle."
"Scripting and patch management are really important for us, and Patch Manager is something that we use a lot and is one of the most useful features for us for controlling patches and other things for different clients."
"Number of service incidents dropped by more than 20%."
"Nexthink is valuable for showing real-time data."
"I would rate the solution's stability a nine out of ten."
"Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases."
"The best thing is the remote actions that we can play on all the devices."
"Handling multiple endpoints can be very difficult, and I would say if you have a big organization Nexthink will be a big asset for them."
"The search engine functionality that Nexthink has on the finder is terrific."
"Performance-wise, Nexthink is very good, and with each version, it is improved."
 

Cons

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Reliability: Open a computer window new screen and it's slow."
"The solution needs to improve Event ID monitoring big time. They're behind the game on the other RMMs, and we support multiple RMMs."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective."
"Their support needs to be better."
"Their support needs to be better."
"Technical support was helpful."
"We would like better connectivity with SCCM for on-premises infrastructure and autopilot for cloud deployment."
"The initial setup needs technical knowledge."
"The solution could use better automation and less coding."
"We would like to see the reporting in this solution improved. At present there are gaps in the data it reports."
"Customer support is okay; it is fine and I do not face many challenges with the support, as it is good."
"There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product."
"Deployment and user interface need improvement."
"They can improve the Nexthink action module."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."
"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."
"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."
"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."
"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."
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Top Industries

By visitors reading reviews
Performing Arts
9%
Healthcare Company
7%
Computer Software Company
7%
Outsourcing Company
6%
Financial Services Firm
14%
Healthcare Company
13%
Manufacturing Company
11%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise43
 

Questions from the Community

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What is your experience regarding pricing and costs for Nexthink?
We directly purchased Nexthink from Nexthink itself, the Nexthink product team. We reached out to Nexthink and we procured Nexthink from Nexthink itself. I am not quite sure about the licensing par...
What needs improvement with Nexthink?
Nexthink can be improved by providing stronger proof and investigation data when investigating crashes, which would help identify the exact root cause and supply evidence.I suggest a more flexible ...
What is your primary use case for Nexthink?
My main use case for Nexthink is to manage the endpoint devices, run remote actions on the devices, and check the performance of the devices in our organization.Recently, our organization has been ...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
https://www.nexthink.com/custo...
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893,244 professionals have used our research since 2012.