ConnectWise Automate vs Nexthink comparison

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ConnectWise Automate

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Executive Summary

We performed a comparison between ConnectWise Automate and Nexthink based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: June 2026).

Remote Monitoring and Management (RMM)

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Helped 900,838 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

Nexthink

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Digital Experience Monitoring (DEM) (1st)

Mindshare comparison

ConnectWise Automate and Nexthink aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.1%, up 6.0% compared to last year.
Nexthink, on the other hand, focuses on Digital Experience Monitoring (DEM), holds 14.8% mindshare, down 25.3% since last year.

Remote Monitoring and Management (RMM) Mindshare Distribution
Product	Mindshare (%)
ConnectWise Automate	6.1%
Kaseya VSA	13.5%
NinjaOne	10.4%
Other	70.0%

Remote Monitoring and Management (RMM)

Digital Experience Monitoring (DEM) Mindshare Distribution
Product	Mindshare (%)
Nexthink	14.8%
ThousandEyes	11.6%
SysTrack	8.2%
Other	65.4%

Digital Experience Monitoring (DEM)

Featured Reviews

Sean Saeb

Partner and CIO at Caspian IT Group

Responsive, integrates well with other applications, and the technical support is helpful

There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.

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Puneet-Singh

Assistant consultant at TCS

Proactive analytics have improved device performance and optimized disk space and support workflows

Nexthink offers many features, with the best being Flow, which encompasses almost everything. We have Nexthink Workspace and Spark, allowing integration with Teams so users can find solutions without going to the service desk, rectifying issues in chat. Nexthink Infinity has brought a lot of benefits to us. There has been a very good change from integration. Integrating ServiceNow with Nexthink automates problem ticket and incident generation, enabling the team to proactively know the kinds of problem statements we are receiving. For the integration with Teams, we have not completed it yet, but we are in the planning phase, and once done, we will observe the results. Nexthink has the capability of integrating with most third-party applications, which is a great feature. With the remediation actions we have in Nexthink, it has provided great self-heal capabilities along with proactiveness. By looking at the dashboards and identifying problem statements, we can share this information with the end-user computing teams to fix issues. Nexthink has significantly helped us enhance our DEX score from 74 to 80. When I talk about features that led to the improvement of our score from 74 to 80, there were earlier issues with device performance and reliability not being addressed. Noting these, we identified devices lacking free disk space and low RAM capacity contributing to high memory usage or excessive CPU usage. Disabling unnecessary startup applications brought us to a new DEX score of almost 80.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ConnectWise Automate's interface is pretty easy to use; it's pretty intuitive to get around and navigate it, and it does what I need, which is usually connecting to the client and customers systems so I can just help them from home or from work."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"It allows us to manage all client requests, jobs and invoicing."

"The automated scripts feature means that we can set up for a lot of different things and they have reduced tech input drastically, in the sense that a task only needs to be done once instead of 100 times."

"Technical support has been good. Everyone we have been in contact with has responded to our queries in a reasonable amount of time."

"The most value we get from this solution is that everything is on a patch cycle, so all my team has to do is go through patches, whereas previously, they were doing all the patches manually."

"Because of the system's capabilities, my team is able to significantly reduce the work that they were previously doing, more than 40%, in my opinion."

More ConnectWise Automate pros

"Nexthink is a great tool for device analytics, providing complete insight into devices and great solutions with many integrations that simplify work."

"The solution has reduced the time it takes to resolve issues."

"Nexthink has positively impacted our organization by enabling us to properly perform OS upgrades and other Windows updates by clearing spaces and being proactive for applications and endpoints."

"Nexthink has positively impacted our organization as we are diagnosing and monitoring digital scores that are lower than 20 or lower than 50."

"With this solution we are able to link issues to automatic actions that will solve the problem."

"Compared to other tools in the markets, there are functionalities that only Nexthink delivers."

"The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage."

"The ability to be more proactive with issue resolution has reduced our maintenance costs and increased the life expectancy of our devices."

More Nexthink pros

Cons

"Reliability: Open a computer window new screen and it's slow."

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"The menu doesn't always load properly."

"I almost would rather have a different tool, but I'm not sure which one yet."

"Because of the vast number of features, the software is difficult to navigate."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

More ConnectWise Automate cons

"There could be improvements in monitoring user sentiments."

"We have found that the stability of this solution is not particularly good, and can cause issues with record integrity."

"The solution could use better automation and less coding."

"The tool should improve its pricing and performance. It also have nothing related to patch management."

"I feel there is some gap in the application interfaces of Nexthink."

"They can improve the Nexthink action module."

"I think Nexthink can be improved in some areas. There are little bugs that one would want to address, but I understand it is not always possible."

"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."

More Nexthink cons

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"I believe Automate is available for around $2."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"With this implementation of the Act and Engage module, I believe that there is a one-time fee for a two-month period, which is for the support team to make additional customizations."

"I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use."

"There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services."

"I have seen it help improve the user experience scores. This helped clients to save costs on another tool that they were trying to deploy in order to improve the user experience by just deploying some scripts. We were able to identify the issues and help them remediate those using our help. The process does not take much time and it provided background on end user performance. Therefore, they were able to save a lot, e.g., for approximately 50,000 endpoints at two dollars per machine per year, that is about $100,000 in savings."

"Nexthink can pay for itself quickly if you identify and complete the most valuable use cases. The tool can do so much that to purely compare the price in a static way to other tools in your arsenal would be a mistake. If you do a more dynamic comparison that’s based on the overall functionality and use cases possible then it comes out cheaper. You need to consider it a relative measurement against potential use cases, size of the organization, maturity of organization, etc."

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900,838 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

Outsourcing Company

Construction Company

Healthcare Company

Financial Services Firm

14%

Healthcare Company

13%

Manufacturing Company

12%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	45

Questions from the Community

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What is your experience regarding pricing and costs for Nexthink?

My experience with pricing, setup cost, and licensing is that it was very easy. It was the best option when it comes to costing.

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What needs improvement with Nexthink?

The structure of the data, particularly regarding raw data or outputs and binaries, requires improvement as it is not very clean and demands significant manual effort to sort.

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What is your primary use case for Nexthink?

When I was working from the service desk front for Nexthink, my main use case involved manual troubleshooting focused on maintaining the compliance of the system. We were able to take out more than...

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Product Reports

ConnectWise Automate

Download ConnectWise Automate product report

Download Nexthink product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate transforms IT management with automation, remote desktop integration, and an intuitive interface. Essential tools like patch management and remote access are crucial for efficient operations.

ConnectWise Automate offers powerful features for IT management, emphasizing automation to eliminate repetitive tasks and streamline operations. It integrates seamlessly with remote desktop solutions, making remote management straightforward. The platform supports robust patch management, ticketing, and remote access, enhancing productivity and resource allocation. While its scalability and deployment are top-tier, users find room for improvement in areas like reporting, visibility, and ease of navigation. Some users experience slow support response times, and complex scripting can be cumbersome. Despite these challenges, it remains a valuable asset for managed service providers.

What are the key features of ConnectWise Automate?

Automation: Reduces repetitive tasks, boosting efficiency.
Remote Desktop Integration: Smooth remote access for managing IT environments effortlessly.
Patch Management: Essential for maintaining system updates and security.
Ticketing System: Streamlines workflow for incident management.
Scalability: Supports business growth with scalable infrastructure.

What benefits and ROI can users expect from ConnectWise Automate?

Time Savings: Automation capabilities free up time for strategic tasks.
Increased Efficiency: Streamlined processes lead to better resource allocation.
Improved Support: Reliable technical support enhances stability.
Cost-Effective Operations: Efficient management reduces unnecessary expenses.

Organizations in networking, managed service providers, and client administration use ConnectWise Automate for patch management, desktop oversight, and incident resolution. It's crucial for inventory tracking, system management, and remote support, enhancing professional services and integrating with ticket systems for effective troubleshooting and workflow management. Its adaptability supports diverse customer environments and facilitates task automation, maintaining efficient operation across IT networks.

ConnectWise

Nexthink offers real-time digital experience management with features like live dashboards, remote actions, and AI-driven insights, aimed at improving user engagement and IT infrastructure management.

Nexthink caters to organizations seeking to enhance digital experiences by offering dynamic campaigns, comprehensive reporting, and seamless ServiceNow integration. Its AI Assistant, device monitoring, and automation features support efficient decision-making and rapid issue resolution. While offering real-time analytics and proactive troubleshooting, Nexthink users have identified areas for improvement, such as enhancing query language flexibility and third-party integrations. They seek better automation, customer support, and pricing strategies to optimize Nexthink's potential. Enhanced monitoring and integration capabilities are also desired to bolster IT productivity and infrastructure management.

What are the key features of Nexthink?

Live Dashboards: Provides real-time data visualization for quick insights.
Dynamic Campaigns: Enables personalized user engagement initiatives.
Remote Actions: Facilitates seamless IT issue troubleshooting and resolution.
Device View: Offers deep insight into endpoint device performance.
AI Assistant: Provides guided queries and problem-solving suggestions.

What benefits and ROI should users look for?

Proactive Issue Identification: Reduces downtime by anticipating potential disruptions.
Enhanced User Experience: Improves employee satisfaction and productivity.
Efficient IT Management: Streamlines operations and reduces resource expenditure.
Compliance and Security: Ensures adherence to industry standards.
Automation and Integration: Boosts performance with smooth, integrated workflows.

Organizations in sectors like IT services, finance, and healthcare leverage Nexthink for digital experience improvement, endpoint monitoring, and automated incident resolution. They employ its real-time analytics for compliance and security management and utilize its automation capabilities to ensure seamless IT service management and employee productivity enhancement.

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

https://www.nexthink.com/custo...

Remote Monitoring and Management (RMM)