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CucumberStudio vs ServiceNow Now Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CucumberStudio
Ranking in Rapid Application Development Software
25th
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
11
Ranking in other categories
Dynamic Application Security Testing (DAST) (12th)
ServiceNow Now Platform
Ranking in Rapid Application Development Software
16th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
51
Ranking in other categories
Low-Code Development Platforms (11th), No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (18th)
 

Mindshare comparison

As of November 2026, in the Rapid Application Development Software category, the mindshare of CucumberStudio is 0.8%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.3%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow Now Platform2.3%
CucumberStudio0.8%
Other96.9%
Rapid Application Development Software
 

Featured Reviews

Walter Wirch - PeerSpot reviewer
Technical Expert at Bertelsmann SE & Co.
Facilitates integration of test scenarios while needing modernization of components
CucumberStudio is primarily used for designing test scenarios and automating testing. We have implemented it in conjunction with our own routines for integration into our infrastructure CucumberStudio aligns with our strategy for data-driven testing. It supports our product owners in designing…
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Low-code workflows have transformed how we automate processes and build enterprise apps
First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CucumberStudio has a very user-friendly interface."
"CucumberStudio aligns with our strategy for data-driven testing."
"Integration with automation frameworks, keywords, and tags allows for saving time writing test cases and implementing automation."
"The most valuable feature of CucumberStudio is its use of action words, which allows me to avoid writing test cases from scratch for the most common scenarios."
"Using HipTest makes the testing process easy and its support for Behavior Driven Development helps align all the team members, whether technical or non-technical."
"Scenarios, since is a really easy way to create and control your test cases."
"The data table that helps in converting a single script to multiple test cases is very helpful."
"The solution is stable."
"The incident management has been the most useful feature for us."
"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."
"Assignment Group history is really important to me."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
"ServiceNow Now Platform has a workflow automation feature that I have worked with, and it was helpful to streamline my processes since I worked with the integration of NetBackup and a monitoring tool for creating tickets and auto-resolutions."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"ServiceNow Now Platform is clearly more futuristic and much better to integrate with all other applications."
"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."
 

Cons

"The reporting aspect can be improved."
"I would like to see better customer support."
"CucumberStudio's API integration could be improved both in terms of reliability and design."
"The reporting needs to be improved."
"Copy-pasting something directly from JIRA requires too much modification and formatting."
"More tutorials and examples."
"Another kind of deployment might be useful, perhaps an option to install the tool in a local deployment."
"A key area for improvement is to revamp outdated components such as HipTest publisher."
"Currently, the product is comparatively quite expensive and lowering the cost would likely produce a better response from customers."
"This platform is used more by large companies because it is a little bit expensive."
"The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."
"The initial setup requires a lot of customization based on the individual company's processes."
"I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from other tools that could be better."
"The product should be integrated with Power BI."
"The tool has a lot of limitations."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
 

Pricing and Cost Advice

Information not available
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"The pricing of this solution is done annually and it is very expensive."
"The product is very expensive."
"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."
"People seem to be buying the tool a lot. I think its licensing is okay."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Comms Service Provider
20%
Construction Company
15%
Financial Services Firm
10%
Manufacturing Company
10%
Outsourcing Company
13%
Construction Company
12%
Financial Services Firm
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise36
 

Questions from the Community

What needs improvement with Hiptest?
CucumberStudio's API integration could be improved both in terms of reliability and design. The API requires data to be sent in a specific format, which takes time to build. Additionally, the repor...
What is your primary use case for Hiptest?
I use CucumberStudio as a test case repository. All of our test cases are stored there. It is also part of our test planning process. For every sprint, we plan the test cases in CucumberStudio and ...
What advice do you have for others considering Hiptest?
For teams following a BDD style software development approach, CucumberStudio is a great collaborative tool that covers all the basic requirements of a test management tool. I would rate CucumberSt...
What is your experience regarding pricing and costs for ServiceNow Now Platform?
I do not know the setup cost details. I am not at that level where I make decisions on the cost.
What needs improvement with ServiceNow Now Platform?
There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have many complaints with ServiceNow Now Platform, and it is working as intended. I do ...
What is your primary use case for ServiceNow Now Platform?
As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for ServiceNow Now Platform as I use it for service, requests, incident, and change and pr...
 

Also Known As

Hiptest
No data available
 

Overview

 

Sample Customers

Cisco, Cardinal Health, Intuit, Smartbox, Accenture, Deliveroo
experian, beachbody, health partners
Find out what your peers are saying about CucumberStudio vs. ServiceNow Now Platform and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.