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Datto SIRIS vs MSP360 Backup comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Datto SIRIS
Ranking in Backup and Recovery
17th
Ranking in Disaster Recovery (DR) Software
12th
Ranking in MSP Backup
4th
Average Rating
9.2
Reviews Sentiment
5.1
Number of Reviews
8
Ranking in other categories
Disk Based Backup Systems (3rd), Disaster Recovery as a Service (5th)
MSP360 Backup
Ranking in Backup and Recovery
59th
Ranking in Disaster Recovery (DR) Software
33rd
Ranking in MSP Backup
8th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Cloud Backup (47th)
 

Mindshare comparison

As of January 2026, in the MSP Backup category, the mindshare of Datto SIRIS is 2.1%, up from 1.9% compared to the previous year. The mindshare of MSP360 Backup is 10.9%, down from 16.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
MSP Backup Market Share Distribution
ProductMarket Share (%)
Datto SIRIS2.1%
MSP360 Backup10.9%
Other87.0%
MSP Backup
 

Featured Reviews

Kunal Kishor - PeerSpot reviewer
AI/ML Engineer at IT BY DESIGN
Backup platform has significantly improved recovery speed and reliability for critical outages
Instant Virtualization is the best feature of Datto SIRIS that we have liked so far, as it allows us to boot servers in minutes during outages. The use of Datto SIRIS has significantly improved our Recovery Time Objectives. We have been using other software like Veeam and Microsoft Backup as well, so we have found Datto quite competitive to them. Our experience has been good so far, our clients are satisfied, and we have been handling outages effectively. We have not had the opportunity to use the One-Click Disaster Recovery feature because the last time we experienced a phishing attack, it was resolved and did not escalate to a disaster scenario, so we did not need to use that feature. Datto SIRIS improves reliability by providing storage space that enhances overall dependability. The centralized dashboards in the Hero Reports feature have been most beneficial for our IT reporting needs. The Hero Reports feature provides extensive capabilities that include the specific points we need for our demonstration. Even if we want to use these features to train machine learning models, they are very useful for us, and we do not need to perform much work on the data to extract those features. It has helped in reducing disaster recovery testing hours because it has features that help us by monitoring malicious activities throughout the database and notifying us of any fluctuations in normal behavior. Datto SIRIS is good at assessing effectiveness regarding ransomware recovery, and it is competitive in the market. However, the only concern we have been thinking about is its pricing. The pricing of Datto SIRIS is more expensive than Veeam and Microsoft Backup. On the other hand, it provides many more options and much greater feasibility.
CONRAD FORREST - PeerSpot reviewer
President at MTS Consulting Group, Inc.
The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support
MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Instant Virtualization is the best feature of Datto SIRIS that we have liked so far, as it allows us to boot servers in minutes during outages."
"Previously, three hours were spent on troubleshooting and everything, but now with Datto SIRIS, issues are resolved in half an hour or less."
"Datto SIRIS has changed my recovery time objectives significantly, as it is excellent, taking minimal time, with a simple and smoother interface that allows for a shorter backup process compared to other applications I have used, such as Commvault."
"Since I started using Datto SIRIS, the time to recover data or servers has improved significantly; before, restoring a file or server was very long with the normal backup system, Datto reduced the time much more when I needed to recover a file or a machine."
"Datto SIRIS has positively impacted my organization by drastically reducing downtime, with recovery from server failures now taking just five to ten minutes."
"Datto SIRIS works out of the box and it is a key feature that we really appreciate."
"The best feature of Datto SIRIS is that we are just two clicks away from remoting into the client environment, and we can fetch all the information in one place."
"The solution is easy to access and handles things efficiently."
"The initial setup is very easy. It's not overly complex."
"MSP360 Backup's most valuable feature is its backup interface."
"Provides connectivity to a lot of different cloud storage solutions."
"Client-side encryption minimizes worries about data being captured on the back-end."
"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."
"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"
"The most valuable feature of MSP360 Backup is its reliability."
 

Cons

"The cost is higher compared to other platforms in the market like Veeam or Acronis."
"The backup of the Mac OS solution in Datto SIRIS doesn't exist at this moment."
"I was disappointed with the processing power and the storage capacity of the ALTO 5 device. Within two weeks of deploying it, I was getting emails that I need to upgrade it."
"In my opinion about Datto SIRIS, areas for improvement include increasing speed in recovery processes and strengthening security to enhance the product's overall effectiveness in backup and disaster management."
"I have not seen any reduction in disaster recovery testing hours from Datto SIRIS."
"For improvements in Datto SIRIS, I would suggest enhancing large-scale virtualization performance and providing more transparent pricing, as that is often complex for MSPs and end customers."
"The restore time could improve. When we had an issue the restore time was lengthy."
"Using the solution incurs additional charges for the device storage and backup which are not included in the service."
"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."
"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""
"They can add some production backup capabilities and the ability to do single instance back up. At the moment, it doesn't do deduplication on the standard backup. So, the issue is backing up PSG files for customers who have limited bandwidth. The other issue is that I don't like the implementation of the SQL backup. We do use SQL ourselves using a PowerShell script with the VDA tools as a module. That's how we back up. The rotation feature would be nice to have, but I know that they've got it on their dashboard or on their list to look at. They can also do a few tweaks to the dashboard. I would like the reporting capabilities on the portal to be much more granular. Normally, I export it to a text file, and then I run it through a pivot table in order to look at it from a cost-recovery point of view and to see when the backup last ran and if it was successful when it ran two or three days ago. Such a feature would work really well for my market. They can also add a cost-effective backup for Android and Apple cellphones. I've had one or two customers who were looking for this feature. I haven't found this functionality at the moment. I've been looking for a product that does that."
"The Linux GUI leaves a lot to be desired. It lacks many of the features of the Windows version and is buggy, but it is still usable."
"The graphics are looking a bit old and should be updated."
"There are some things that we don't like about it. That is why I was exploring alternatives in a hyper-scale environment. That is why I was checking IT Central Station."
 

Pricing and Cost Advice

Information not available
"We have a very good return on investment."
"I rate the price of MSP360 Backup a seven out of ten."
"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."
"It provides a good cost savings compared to our previous cloud backup."
"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."
"MSP360 is vastly cheaper than its competitors and has almost all the same features."
"Its pricing needs improvement."
"Pricing is reasonable although can be quite a large upfront cost."
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Top Industries

By visitors reading reviews
Media Company
20%
Comms Service Provider
13%
Legal Firm
11%
Manufacturing Company
7%
Manufacturing Company
10%
Computer Software Company
8%
Financial Services Firm
7%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Datto SIRIS?
Thoughts on pricing indicate that it is handled by a different team, varies based on specific solutions and storage capacities selected by organizations, and is generally fairly priced for the valu...
What needs improvement with Datto SIRIS?
For improvements in Datto SIRIS, I would suggest enhancing large-scale virtualization performance and providing more transparent pricing, as that is often complex for MSPs and end customers. Faster...
What is your primary use case for Datto SIRIS?
My main use case for Datto SIRIS is for business continuity and disaster recovery, specifically for BCDR, data protection, and sometimes backups and failovers since I'm an MSP. In addition to my ma...
Ask a question
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Also Known As

SIRIS
Cloudberry Backup
 

Overview

 

Sample Customers

Datapac, Dynamic Business Technologies, SAX Technology Advisors
StratX
Find out what your peers are saying about Datto SIRIS vs. MSP360 Backup and other solutions. Updated: January 2026.
881,082 professionals have used our research since 2012.