

Dropbox Business - Enterprise and OpenText Content Management are competitive solutions in data management. Dropbox has an edge in usability and quick deployment, whereas OpenText's strong integration with enterprise systems, especially SAP, makes it invaluable for larger organizations.
Features: Dropbox Business is recognized for ease of use, quick syncing across multiple devices, and strong file-sharing capabilities. OpenText Content Management stands out with deep integration with enterprise systems, robust document management features, and workflow automation.
Room for Improvement: Dropbox should improve space limitations for free accounts, expand integration options, and enhance storage security. OpenText could benefit from refining its user interface and simplifying taxonomy to enhance usability and adaptability.
Ease of Deployment and Customer Service: Dropbox offers versatile deployment models with hybrid and public cloud options, coupled with proactive customer service. OpenText requires considerable setup for on-premises and private cloud deployment, and while its customer service is good, users have pointed out areas for service improvement.
Pricing and ROI: Dropbox provides cost-effective pricing with flexible plans, including a freemium model, offering positive ROI through efficient document management. OpenText, despite its higher cost, offers extensive integration and functionality, potentially reducing costs by replacing separate systems and delivering significant benefits for enterprise clients.
I have seen a return on investment with reduced cost, quicker development turnaround, reduced management hassle, and improved collaboration between clients and team members.
It has also increased our security in my organization, boosting file sharing security and efficiency in project development by improving how easily we can share project files.
I have seen a return on investment as file sharing security has improved, enabling efficiency in project development, particularly when collaborating on a project where we share files, edit them, and work together effectively.
ROI may be very short if you use OpenText Content Management system effectively.
Dropbox offers 24-hour support, both through chat and limited hour calls.
They should improve their responsiveness, as users sometimes need a quick response and they can take hours to reply.
The customer support from Dropbox Business - Enterprise is one of the best I have encountered.
The staff lacks adequate knowledge.
Currently, they are improving support and transitioning to a new solution, which is better than what they implemented in the past three to four years.
The scalability of Dropbox Business - Enterprise is impressive, as it can handle a huge amount of data seamlessly while maintaining fast and reliable performance.
It grows with my organization.
Dropbox Business - Enterprise's scalability is very good, as we are able to handle and send large files and receive large files from our clients without seeing any crashes or downtime.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
I have not experienced any downtime or lagging.
The product is quite stable if it is well-managed.
I would also appreciate the feature that allows visibility of who last modified a file, as that would be beneficial.
Sharing documents with other people in the same division or department and being able to work without downloading the file would be ideal.
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive.
The expectation from the customer versus the product explanation needs alignment.
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
the price is relatively competitive compared to competitors such as Google Drive
My experience with pricing, setup cost, and licensing shows that the price was competitive compared to other alternatives.
I find the pricing very competitive and affordable.
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
It also features an admin console where we can easily manage users, see which user has access to which content, and how much space they are consuming.
The feature I find myself using the most, which is the most valuable to me, is document collaboration, as it enables us to edit files and attach comments easily in real time.
Data encryption and security protocols for the business are excellent.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
| Product | Market Share (%) |
|---|---|
| Dropbox Business - Enterprise | 8.6% |
| OpenText Content Management | 2.9% |
| Other | 88.5% |


| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 19 |
| Large Enterprise | 37 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
Dropbox Business - Enterprise enables seamless device synchronization and efficient file sharing with a user-friendly interface. It enhances productivity and security with diverse access options and scalable pricing.
Dropbox Business - Enterprise is a tool for data storage and sharing across devices, offering cloud-based solutions that facilitate communication between team members. It provides a stable performance with integration capabilities, version history, and collaborative tools. Limitations exist in link sharing, permissions management, and mobile interface usability, alongside the need for better real-time collaboration and stronger authentication. Despite these, Dropbox serves as a central repository for critical data, making document accessibility easy.
What are the key features of Dropbox Business - Enterprise?Dropbox Business - Enterprise is implemented across industries for centralized file management. Corporations use it for backing up crucial data and ensuring smooth collaboration among departments. In education, it supports faculty and students by enabling resource access on any device, while media companies use it to manage large files and creative assets efficiently.
OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.
OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.
What key features define OpenText Content Management?OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.
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